Dr.K.Baranidharan

Present by…

TOTAL QUALITY

MANAGEMENTTQM

2April 12, 2023

LEADERSHIP

Presented by

Dr.K.Baranidharan

LEADERSHIP

• Leadership is the process of influencing others towards the accomplishment of goals.

• Leadership is lifting of man\s visions to higher sights, the raising of man\s performance to a higher standard, the building of man\s personality beyond its normal limitations

"Leadership is a function of knowing

yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realize your own leadership potential."

Prof. Warren Bennis

Leadership Skills

Characteristics of Leaders1. Give Priority to external and internal customers.

2. They empower, rather than control, subordinates.3. They emphasize improvement rather than maintenance. If it is not perfect improve

it.4. They emphasize prevention. An ounce of prevention is worth a pound of cure.5. They encourage collaboration rather than competition.6. They train and coach, rather than direct and supervise.7. They learn from problems. Problem treated as an opportunity rather than

something to be minimized or covered up.8. They continually try to improve communications.9. They continually demonstrate their commitment to Quality. Actions speak louder

than words.10. They choose suppliers on the basis of quality not price.11. They establish organizational systems to support quality effort.12. They encourage and recognize team effort.13. Improve communication14. Benchmark continuously(creat new learning and problem)15. Build supplier partnership (feedback, dicuss improvement, encourage

Leadership Style

• Directing style of leadership (Autocratic):– Leader makes decisions without reference to anyone else– High degree of dependency on the leader– Can create de-motivation and alienation

of staff– May be valuable in some types of business where

decisions need to be made quickly and decisively– More knowledge of situation– Use of directing style of leadership knowledge of situvation

• Consulative style:• Encourages participation• Seeks advice, suggestions• Final decision maker• Seeking input from those working

under him

• Participative style:• Assigns work to the employees• Guidance during the work process• Makes decision based on the

conclusions of the employees working on the task

• Delegating style:• Leader realise that different situations call for

different leadership styles• Leader checks to verify the successful

completion of the assignment and participates only if necessary.

• Individual or team having been given both responsibility and the authority to get job done

Effective leadership

• 1) Vision:• Vision is crucial for leaders during

time change. • Leaders recognise the radical

organisation changes taking place today as opportunities to achieve total quality

• 2)empowerment:• Leader empowerment employees to

assume ownership of problem or opportunities and to proactive in implementing improvement and making decisions in the best interest of the organisation.

• 3) intuition :• Leaders usually follow their

intuition.• They must be prepared to make

difficult decision even in the face of uncertaninty and change and anticipate the future

• 4) Self understanding :• The ability to look at one’s self and

then identity relationships with employees and within the organisation.

• It requires an examination of one’s weaknesses as well as strength.

• 5) Value congruence:• Leaders integrate the values into the

company’s system.• Values are basic assumptions and

beliefs about the nature of business, mission, people and relationships of an orgnisation.

• Values include trust and respect of individuals, openness, teamwork, integrity and commitment of quality.

Traits • Adaptable to situations • Alert to social environment • Ambitious and achievement orientated • Assertive • Cooperative • Decisive • Dependable • Dominant (desire to influence others) • Energetic (high activity level) • Persistent • Self-confident • Tolerant of stress • Willing to assume responsibility

Skills • Clever (intelligent) • Conceptually skilled • Creative • Diplomatic and tactful • Fluent in speaking • Knowledgeable about group task • Organised (administrative ability) • Persuasive • Socially skilled

Stogdill, 1974

Leadership Traits and Skills

Leaders will also use: Integrity, Honesty, Compassion, Humility

Leadership Skills

Leadership Skills

Situational/contingency Leadership (Hersey-Blanchard, 1970/80)Leadership style changes according to the 'situation‘ and in response to the individuals being managed – their competency and motivation

Leadership Theory

Competency Low competence Some competence

High competence High competence

Motivation

Low commitment/Unable and unwilling or insecure

Variable commitment/Unable but willing or motivated

Variable commitment/ Able but unwilling or insecure

High commitment/Able and willing or motivated

Leadership style DIRECTIVE(Telling)

COACHING(Selling)

SUPPORTIVE(Participating)

DELEGATORY(Observing)

Dr.K.BaranidharanTHANK YOU