Dr.K.Baranidharan

Present by…

TOTAL QUALITY

MANAGEMENTTQM

2April 12, 2023

TEAMS AND TEAM WORK

Presented by

Dr.K.Baranidharan

• TEAM: a group of people working together to achieve common objectives or goals.

• TEAMWORK: cumulative actions of the team during which each member of the team subordinates his individual interests and opinions to fulfill the objectives or goals of the group

• TQM :the involvement of everyone in making improvements

Benefits of TEAMWORK• Improved solutions to quality

problems• Improved ownership of solutions• Improved communications• Improved integration• Improved cooperation

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The Types of Groups and Teams in Organizations

Figure 15.2

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The Types of Groups and Teams

• Formal Group– A group that managers establish to

achieve organization goals.• Cross-functional teams

– composed of members from different departments

• Cross-cultural teams – composed of members from different

cultures or countries

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The Types of Groups and Teams

• Informal Group– A group that managers or nonmanagerial

employees form to help achieve their own goals or to meet their own needs.

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The Types of Groups and Teams

Type of Team

Top-management team

A group composed of the CEO, the president, and the heads of the most important departments

Research and development team

A team whose members have the expertise and experience needed to develop new products

Command groups A group composed of subordinates who report to the same supervisor, also called a department or unit,

Task forces A committee of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem; also called an “ad hoc” committee

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The Types of Groups and Teams

Type of Team

Self-managed work team

A group of employees who supervise their own activities and monitor the quality of the goods and services they provide.

Virtual team A team whose members rarely or never meet face to face and interact by using various forms of information technology such as email, computer networks, telephone, fax and video conferences.

Friendship group An informal group composed of employees who enjoy each other’s company and socialize with each other.

Interest group An informal group composed of employees seeking to achieve a common goal related to their membership in an organization.

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Teams andResponsiveness to Customers

• Responsiveness to Customers– Difficult to achieve given the many

constraints.• Safety issues, regulations, costs.

– Cross-functional teams can provide the wide variety of skills needed to meet customer demands.• Teams consist of members of different

departments.

Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, © Pearson Education Limited 2009Slide 16.14

Team Role

Team role Descriptors and strengths

Completer-finisher introvert, delivers on time

Implementer Conservative, reliable, turns ideas into practical actions

Team Worker co-operative, averts friction

Specialist provides knowledge and skills in rare supply

Monitor Evaluator open to change, judges accurately

Co-ordinator Dominant, good chairperson, delegates well

Plant Trustful, creative, solves difficult problems

Shaper Emotional, impatient, has the drive to overcome obstacles

Resource Investigator Diplomatic, persuasive, communicative, develops contacts

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Characteristics of an effective team Competency – in terms of technical skills

and managerial skills. Hardware, software skills as well as

communication and interpersonal skills.

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Characteristics of an effective team Common purpose – everyone works for the

same set of objectives described in the project plan. This helps: channel collective efforts toward the ultimate

goal of the project; e.g., customer satisfaction. focus communication reduce ambiguity. increase interaction among members.

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Characteristics of an effective team Sense of trust – among team members as

well as between members and the project manager. Members feel comfortable discussing

mistakes. Members feel comfortable asking each other

for help. It reduces secrecy, rumor, gossip, etc.

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Characteristics of an effective team Positive attitude – the team exhibits a can-

do attitude at all times. Especially when project is faced with

setbacks and difficulties; turnover, vendor issues, resource shortfall.

It shows creativity and exhibits problem solving attitude to get things done within time and budget.

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Characteristics of an effective team Outcome oriented – the team understands

that ultimately it is the customer satisfaction that matters. Considers project owners, sponsors, users

and the management as customers. Works toward accomplishing the desired

outcome.

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Characteristics of an effective team Problem solving – the team seeks creative

means to accomplish goals and objectives. The ability to see problems before they arise

and to prepare for appropriate response. It reflects team competency and experience

and creates respects from stakeholders.

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Characteristics of an effective team Synergy – the team exhibits high levels of

energy, coordination, and effectiveness. The team functions as a cohesive unit. Communication among members is smooth

and effortless. There is a high level of understanding among

members with respect to project goals. The team’s energy is focused and waist is

minimized.

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Characteristics of an effective team Responsibility – members feel responsible

for successes and failures of the project. Individuals succeed or fail when the team

succeeds or fails. Individuals relate responsibilities of their work

units and tasks with those of the project.

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Characteristics of an effective team Openness – the team exhibits openness for

exchanging ideas. Innovation and critical thinking is encouraged. Proposals for change are forthcoming,

realistic and timely. Members feel comfortable seeking help from

others; this will reduce problems later.

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Characteristics of an effective team Professionalism – the team holds high

standard, respects the individual, and adheres to codes of ethics. The team exhibits integrity. Members respect each other, customers, and

stakeholders.

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Barriers to Team progress Insufficient training Lack of planning Lack of management support Lack of union support No time to do improvement work Project objectives are not significant Project scope too large Incomplete rewards and

compensation 25

Stages of Team Development

Forming Storming

Norming Performing Adjourning

Group of individuals and team work. Agreement and role allocation are challenged

and the established at the stage of team developed

Team development , formal and informal relationships

Operating successful manner Performance is to be evaluated in view of the

set targets

Dr.K.BaranidharanTHANK YOU