driving a high performance workforce & a culture of...
TRANSCRIPT
Trudy MacDonaldManaging Director & Founder
TalentCode HR
Presented by:
Driving a High Performance
Workforce & a Culture of
Accountability
© TalentCode HR 2016
2
What Percentage of Businesses Fail to
Successfully Implement their Strategy?
3
Focus
4
1 3
Agree on the current
situation and the Vision
Determine Strategic
Priorities
2
The Disciplines of
Accountability
From Strategy to Implementation
The Desire to be
Accountable
A
B
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Focus is
Everything!
How do we balance
implementing strategy,
business as usual and
ensuring we create /
maintain the right
culture?
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Strategic Plan
BAU versus Strategic Priorities
1
Annual Business Plan
(Strategic Priorities and Business KPIs)
2
Business as Usual Strategic Initiatives
The “WHAT”
5 Responsibilities = 95% of
time
KPIs
The “HOW”
Company Values
Role Specific Behaviours
Personal Scorecard and 90 day plans
A
B
90 Day Plans
Visible Score
Boards
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The “WHAT”
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Business as Usual
– The “WHAT”
Personal Score Card and 90 Day plan
5-6 Key Areas of Responsibility
Link to Strategic Priorities
Desired Outcomes (KPIs)
Key Activities
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Personal Score Card
1. Key Area of Responsibility: Customer Retention
Link to Strategic Priorities: Outstanding Customer Experiences
Desired Outcome (KPIs): 95% customer retention
Key Activities (next 90 days): Implement customer survey Create customer retention strategy
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The “HOW”
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Business as Usual
– The “HOW”
Values and Behaviours
Company values with above and below the line behaviours
Role specific behaviours that underpin success
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Company Values
What are the top 3 things you want to be known for as a business?
How do people in the business need to behave so that you are known for these?
Your
Company
Values
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Value: Innovation
Above the Line Behaviours:
We will look for new and innovative ways of doing things We will be open to feedback and critique of our work We will make small improvements every day
Below the Line Behavours:
We will not accept the status quo We will not get defensive when others challenge our
thinking We will not simply do things because they have always been
done that way
Above and Below the Line
Behaviours
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Role Specific Behaviours
Leaders Managers Operations
Strategic Commercial Courage
Managing teams Building capability Problem solving
Commuication Attention to detail Drive for results
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90 Day Plans
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Strategic
Initiatives – 90
Day Plans
How do we ensure that we implement our strategic initiatives?
It starts with the leadership team!
A commitment to lead the initiatives (this is different from doing it).
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Step 1: Fully Scope Your Strategic
Priorities
For the Coming Year:
Strategic Priorities
Impact
What do we need to do?
What does Great look like?
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Your Strategic Priorities
Strategic
Priority
Impact What do we
Need to do?
What Does
Great Look
Like in 12m?
Accountability Revenue
retention and
growth
Improve
profitability
Organisational
structure
Job
descriptions
and KPIS
Performance
reviews
KPIs across all
roles
Effective
performance
conversations
across the
business
Hitting our
goals
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Key Milestones ResponsibilityDue
DateStatus
Role Clarity
Redo job descriptions
Engage team with new job
descriptions
Cascade business KPIs through
each department
Performance Measurement
Revamp performance review
process
Step 2: Create your 90 Day Plans
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Strategic Priority Q1 Q2 Q3 Q4
1. Accountability Start Finish
2. Operational Excellence Start Finish
3. New Markets Start Finish
4. Sales Growth Start Finish
5. Intellectual Property Start Finish
Step 3: Map out the Year Ahead
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Step 4: Form Implementation Teams
Roles Responsibilities
Project Sponsor Overall accountability for delivery of the
agreed project plan
Project Manager Overall responsibility for delivery of the
agreed project plan
Project Team Personal responsibility for assigned tasks
and outcomes
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Strategic PriorityProject
Sponsor
Project
ManagerQ1 Q2 Q3 Q4
1. IP Continuity Paul Sarah Start Finish
2. Operational
ExcellenceMatt Bill Start Finish
3. Team Structure James Nathan Start Finish
4. Sales Growth Nathan George Start Finish
5. Accountability John Matt Start Finish
6. Regional and
Suburban Expansion Mike Linda Start Finish
Step 5: Assign Responsibilities
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Activities look forward and are lead indicators of results.
P&L’s look backwards.
We need to be measuring BOTH!
Step 6: Visual Score Boards
“
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Visual Score Boards
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Part B: The Desire to be Accountable
Vision
+
+
+
+
Manager & Team
engagement
Board &
Leadership
engagement
A culture of
accountability
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Personal
Scorecard and 90
day plan
Values
Behaviours
90 day plans
Business As Usual
Regular Meaningful Conversations
About the Things that Matter
1 Strategic Initiatives2
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Business as Usual
No longer are annual performance
reviews best practice
Replaced by monthly catch ups and
quarterly informal discussions
between Managers and Employees
Peer accountability (visible
scoreboards and working teams)
Key Messages
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Strategic Initiatives
Team involvement in cross
functional project teams
Quarterly sharing of goals and
milestones (visible scoreboards)
Quarterly recognition of progress
and success
Key Messages
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Autonomy
Purpose
Mastery
1/3
1/3
1/3
What Drives
Us?
The Key Drivers of Motivation at
Work
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Focus
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“Weak leadership will
destroy the finest strategy
– while forceful execution
of even a poor strategy
can often bring victory.”
Sun Tzu 400 BC
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1) Get access to our free 10 week video series that expands on todays presentation
2) Let me know if you are interested in a free consultation for your business
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What will you
do now?
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The
Foundations of
Greatness
We provide
advice, policies
& templates to
keep you
compliant
The Heart of
Greatness
We set you up
with the critical
people systems
that sit at the
core of great
business
Resourcing
Greatness
We ensure you
can attract and
hire the right
people to
maintain your
momentum
Developing
Greatness
We ensure you
have star
players and
star teams at
all levels
Embedding
Greatness
We embed HR
Specialists in
your business
to power your
momentum
How we help our clients
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Thank you
Trudy MacDonaldManaging Director and Founder
Email : [email protected]
Website : www.talentcode.com.au
Phone : 0410 465623 / 1300 55 9585
Linkedin : linkedin.com/trudymacdonald
1300 55 9585 / 0410 465623
TalentCode HR Pty Ltd
Head Office:
Level 32, BT Tower 1 Market St
Sydney NSW 2000 Australia
www.talentcodehr.com.au
Sydney | Melbourne | Brisbane | Adelaide | Perth | Auckland
Trudy MacDonald - Managing Director