Download - The Business Sustainability Challenge
The Business Sustainability Challenge
~ BSC 103 ~
The Sustainability ldquoPlaybookrdquo
Teams Goals Plans amp Budgets
The Business Sustainability Challenge
AGENDA800 Welcome Back Agenda Introductions Quick Recap BSC101 amp 102
815 SCORE Experience Debriefing amp Sounding BoardIntroduction of Willing Ready and Able
900 Summary of SCORE ResultsSustainability JeopardySustainability Treasure ChestWalk and Talk
950 Break
1000 The Sustainability Playbook Teams Goals Plans1045 Homework Assignment
1100 Announcement
1120 Mini Team Meetings (start homework)
1140 Questions amp Answers Announcements Evaluations
1200 Adjourn
Housekeeping
bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you
ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts
bull Quick Recaps only pleasebull Introductions
Business Sustainabilitybull A proactive approach to ensure the long-term viability
and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability
Environmental Social
Economic
SUSTAINBILITY
BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line
BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon
BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook
BSC 104 - Waste Not Want Not Greening Your Lean
BSC 105 - Conservation Conversation Energy Water Transportation
BSC 106 - Greening the Stream Sustainable Supply Chain Management
BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement
BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change
The Curriculum BSC 101 ndash 108
Review of BSC101March 23rd with instructor Maureen Hart
bull Introduction to Business Sustainability Challenge Program
bull Introduction to Sustainability ndash concepts terms
bull Business Case for Sustainability
bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process
bull Prepare for SCORE site assessment
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
~ BSC 103 ~
The Sustainability ldquoPlaybookrdquo
Teams Goals Plans amp Budgets
The Business Sustainability Challenge
AGENDA800 Welcome Back Agenda Introductions Quick Recap BSC101 amp 102
815 SCORE Experience Debriefing amp Sounding BoardIntroduction of Willing Ready and Able
900 Summary of SCORE ResultsSustainability JeopardySustainability Treasure ChestWalk and Talk
950 Break
1000 The Sustainability Playbook Teams Goals Plans1045 Homework Assignment
1100 Announcement
1120 Mini Team Meetings (start homework)
1140 Questions amp Answers Announcements Evaluations
1200 Adjourn
Housekeeping
bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you
ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts
bull Quick Recaps only pleasebull Introductions
Business Sustainabilitybull A proactive approach to ensure the long-term viability
and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability
Environmental Social
Economic
SUSTAINBILITY
BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line
BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon
BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook
BSC 104 - Waste Not Want Not Greening Your Lean
BSC 105 - Conservation Conversation Energy Water Transportation
BSC 106 - Greening the Stream Sustainable Supply Chain Management
BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement
BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change
The Curriculum BSC 101 ndash 108
Review of BSC101March 23rd with instructor Maureen Hart
bull Introduction to Business Sustainability Challenge Program
bull Introduction to Sustainability ndash concepts terms
bull Business Case for Sustainability
bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process
bull Prepare for SCORE site assessment
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
AGENDA800 Welcome Back Agenda Introductions Quick Recap BSC101 amp 102
815 SCORE Experience Debriefing amp Sounding BoardIntroduction of Willing Ready and Able
900 Summary of SCORE ResultsSustainability JeopardySustainability Treasure ChestWalk and Talk
950 Break
1000 The Sustainability Playbook Teams Goals Plans1045 Homework Assignment
1100 Announcement
1120 Mini Team Meetings (start homework)
1140 Questions amp Answers Announcements Evaluations
1200 Adjourn
Housekeeping
bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you
ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts
bull Quick Recaps only pleasebull Introductions
Business Sustainabilitybull A proactive approach to ensure the long-term viability
and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability
Environmental Social
Economic
SUSTAINBILITY
BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line
BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon
BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook
BSC 104 - Waste Not Want Not Greening Your Lean
BSC 105 - Conservation Conversation Energy Water Transportation
BSC 106 - Greening the Stream Sustainable Supply Chain Management
BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement
BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change
The Curriculum BSC 101 ndash 108
Review of BSC101March 23rd with instructor Maureen Hart
bull Introduction to Business Sustainability Challenge Program
bull Introduction to Sustainability ndash concepts terms
bull Business Case for Sustainability
bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process
bull Prepare for SCORE site assessment
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Housekeeping
bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you
ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts
bull Quick Recaps only pleasebull Introductions
Business Sustainabilitybull A proactive approach to ensure the long-term viability
and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability
Environmental Social
Economic
SUSTAINBILITY
BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line
BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon
BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook
BSC 104 - Waste Not Want Not Greening Your Lean
BSC 105 - Conservation Conversation Energy Water Transportation
BSC 106 - Greening the Stream Sustainable Supply Chain Management
BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement
BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change
The Curriculum BSC 101 ndash 108
Review of BSC101March 23rd with instructor Maureen Hart
bull Introduction to Business Sustainability Challenge Program
bull Introduction to Sustainability ndash concepts terms
bull Business Case for Sustainability
bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process
bull Prepare for SCORE site assessment
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Business Sustainabilitybull A proactive approach to ensure the long-term viability
and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability
Environmental Social
Economic
SUSTAINBILITY
BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line
BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon
BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook
BSC 104 - Waste Not Want Not Greening Your Lean
BSC 105 - Conservation Conversation Energy Water Transportation
BSC 106 - Greening the Stream Sustainable Supply Chain Management
BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement
BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change
The Curriculum BSC 101 ndash 108
Review of BSC101March 23rd with instructor Maureen Hart
bull Introduction to Business Sustainability Challenge Program
bull Introduction to Sustainability ndash concepts terms
bull Business Case for Sustainability
bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process
bull Prepare for SCORE site assessment
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line
BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon
BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook
BSC 104 - Waste Not Want Not Greening Your Lean
BSC 105 - Conservation Conversation Energy Water Transportation
BSC 106 - Greening the Stream Sustainable Supply Chain Management
BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement
BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change
The Curriculum BSC 101 ndash 108
Review of BSC101March 23rd with instructor Maureen Hart
bull Introduction to Business Sustainability Challenge Program
bull Introduction to Sustainability ndash concepts terms
bull Business Case for Sustainability
bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process
bull Prepare for SCORE site assessment
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Review of BSC101March 23rd with instructor Maureen Hart
bull Introduction to Business Sustainability Challenge Program
bull Introduction to Sustainability ndash concepts terms
bull Business Case for Sustainability
bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process
bull Prepare for SCORE site assessment
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Review of BSC102April 20th with speakers Bob Wall of CCEF
Marissa Westbrook of UI and Walt Tunnessen of EPA
bull Introduce Climate Change Initiatives in CT
bull Understanding the connection between energy management amp carbon management
bull Understanding why and how to measure and manage your carbon footprint
bull Introduce new Energy Star Tool
bull Introduce Energy Star Challenge for Industry
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
SCORE Assessments are DONE
Congratulations and Thank You to
bull Maureen Hart and Ed Hart of Sustainable Measures
bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process
bull Here to report back is Maureen Hart
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management
bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings
bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses
Business Sustainability ChallengeProgram Objectives
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Sustainable Business Practices
bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social
impacts and ndash managing resources without compromising
profitabilityndash working with suppliers customers
employees and communities to find synergies (virtuous cycle)
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
21st Century Thinking
Strong Economy
Vibrant Society
Healthy Environment
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Sustainable Production Evolution
Compliance Conformance
Resource Use ampPerformance
Local Effect (workers amp community)
Upstream and DownstreamSupply Chain and Life-cycle
Sustainable Development and Sustainable Communities
Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
The ldquoPrizerdquo
Years
Sav
ings
Traditional Audit Approaches
Sustainable Savings
bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices
The ldquoDo Nothingrdquo Case
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Sustainability Playbook for the 21st Century Business
bull Whorsquos winning
bull Whorsquos losing
bull Who isnrsquot playing
bull Who doesnrsquot know therersquos a game on
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
21st Century Businesses
Sustainability
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
21st Century Businesses
Sustainability
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
21st Century Sustainability Playbook
bull Winning will require
ndashWanting to win
ndashBeing ready to win
ndashHaving the ability to win
bull Which companies have what it takes to succeed
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Goals for Using SCORE
bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability
conceptsndash Extent of integration into policies
programs and practicesndash Identification of strengths challenges
opportunities
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Goals for Using SCORE
bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes
companies successfulndash Identify additional resourcestraining
needsndash Identify key leverage points
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Scoring SCORE
bull What worked
bull What didnrsquot workndash How could it be improved
bull What was learned
bull What more needs to be learnedndash Using SCORE for future cohorts
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
SCORE ndash What worked
bull Initial baseline developed
bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program
bull Fostered dialogue within and between cohort companies
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
What didnrsquot work
bull Preparation ndash need more info upfront ndash For the company - glossary preliminary
questions intro to sustainabilityndash From company ndash key characteristics of
company list of metrics and projects company ownershiplocations
bull Timing ndash fewer questions shorter day and larger groups
bull Balance between engaging staff and getting consistent results
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
What was learned
bull Management commitment is key
bull Correlation between sustainability and other programs (Lean TQM TPM)
bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program
bull Disconnect between KPI metrics and sustainability progress measures
bull Concerns about CT economic lsquoecosystemrsquo
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
What still needs to be learned
bull How to create an effective network of CT companies working on sustainability
bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Questions for you about SCORE
bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result
bull What feedback did you get from the rest of the staff that participated
bull Is it a useful tool for future BSC cohortsndash What changes would make it better
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Are you ready to play
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and
sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function
SCORE Report Structure
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structures
Plans and reports
IntegratedEmbedded in
systemsInfluencing othersResponsible for all
impacts
You are here
SCORE Results--All Functions
10
14
10
00
08
19
11
20
05
15
22
19
17
10
16
21
08
13
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmentalaffairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
Fu
ncti
on
Rating (0-9)
Client Benchmark
00 10 20 30 40
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
EX
EC
UT
IVE
S
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and
responsibilitybull For each practice shows a range of performance
from initial pilot efforts to lsquosustainablersquo
This assessment was very valuable It tells you where you are now but also gives you ideas
of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo
mdashAdministrative manager in a City
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
SCORE Results by FunctionSCORE Results--All Functions
10
09
11
04
03
19
07
03
10
12
21
18
20
15
10
21
28
12
18
23
0 3 6 9
Top Management
Facilities
Human resources
Office operations
Purchasing
Environmental affairs
MarketingPR
FinanceAccounting
Sustainabilitydirectorcoordinator
InfoComm Tech
Rating (0-9)
BSC 1st Cohort 2010 Benchmark Last Year (if available)
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Functions DetailFunctional Chart 1mdashBy Item
00 30 60 90
Sust Mgmt System
Vision
Strategy
CommunicationEduc
Commitment
Implementation
Transparency
Reporting
Energy
Waste
Landscaping
Transportation
Construction
Operations
Janitorial
Fleets
Water
Executive Education
Implementation
Culture
Training
Perfomance
Compensation
Climate
Commuting
Volunteering
EXEC
UTIV
ESFA
CILIT
IES
HUM
AN R
ESO
URCE
SRating
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Functions (cont)
Function Chart 2mdashBy Item
00 30 60 90
SuppliesEquipmt
Energy
TransportationContract services
Food Service
Remodels
PolicyAudits
Suppliers
Contracting
Reinforcement
Sust Mgmt System
Chemicals
Water
Natural Resources
AirEmergency Response
Role
Haz Waste
OFF
ICE
OPE
RATI
ON
SPU
RCH
ASIN
GEN
VIRO
NM
ENTA
L AF
FAIR
S
Rating
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Functions (cont)Functional Chart 3mdashBy Item
00 30 60 90
StrategyPositioning
Internal mktingMaterialsOutreach
StakeholdersIncident response
AnalysisReporting
InvestmentsBudgetsMetrics
Sust Mgmt SystemVision
PlanMetrics
ReportingRole
Data Center Equipment
E-WasteDematerialization
Process SupportProduct Support
MAR
KETI
NG
PU
BLIC
RELA
TIO
NS
FIN
ANCE
ACC
OU
NTI
NG
SUST
AIN
ABIL
ITY
DIR
ECTO
RIN
FOC
OM
MTE
CHN
OLO
GY
Rating
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
SCORE Results for the SectorsManufacturingmdashMission Related
169
203
122
013
116
016
138
106
091
187
053
075
32
25
24
08
12
05
12
14
24
28
18
14
0 3 6 9
Design for environment
Packaging
Supplier influence
Lifecycle thinking
Energy
Climate change
Resource efficiency
Transportationdistribution
Social impacts
Chemicals
Product stewardship
Waste Mgmt
Desi
gn
Opera
tions
Rating
BSC 1st Cohort 2010 Benchmark
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Stage of Development
IncubatorJust startingPilot efforts
Ad hoc
InitiativeFormal program
Transitional structuresPlans and reports
IntegratedEmbedded in systems
Influencing othersResponsible for all impacts
BSC Cohort 1 is here
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Cohort Kudos
bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Cohort Opportunities
bull Create a Formal Sustainability Plan
bull Green Purchasing and Greening the Office
bull Leverage Training amp Human Resources
bull Communication Marketing amp PR
bull Senior Management Commitment
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Cohort Coordinating amp Networking
bull Supplier and Customer Influence
bull Metrics amp normalization issuesndash Job shops
ndash Widgets
bull Communication Marketing amp PR
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Are you ready to win
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
The Business Sustainability Playbook
Sustainability ndash do you see it more now
bull What do you see
bull Any silver bullets
bull Any how-torsquos
The Sustainability Playbook starts with you and ends with you
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Setting the Stage
Each intrapreneurrsquos situation and approach is different yet common strategies
bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value
bull Gathered significant preliminary data by which to measure their progress
bull Built a Team of Colleagues to help execute the work
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
The Business Case for Sustainability Teams
bull Cost Savingsndash Direct correlation between reducing costs and
engaging employees
bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)
bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Connect with Business Objectives
ndash Reducing waste costs and environmental impact
ndash Increasing employee engagement attraction and retention
ndash Providing opportunities for employee professional development
ndash Furthering priorities of senior management
ndash Creating new business opportunities
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Gather Preliminary Databull Surveying coworkers
ndash Find interest areasndash Find potential team membersndash Build support for project ideas
bull Researching both internally and externally ndash Read Company annual reports and other
marketing and company communicationsndash Talk with colleagues who were involved in similar
effortsndash Research competitor and industry best practices
bull Developing benchmarksndash Track impact of projects
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Build a Team
bull Start conversations and find allies
bull Be credible
bull Be inclusive
bull But be strategic too
bull Recruit core leaders
bull Build enthusiasm with kick-off events
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Team Composition
bull Strategic Perspective Teamsndash Team from across organization
bull Functional Specialization Teamsndash Concentrates on one key aspect
bull Diversity can be criticalndash Different skill sets departmentsbusiness
units genders educational backgrounds ages lengths of service etc
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
The Executive Sponsor
bull Commercial Orientationndash The ability to focus and prioritize efforts that
generate the most value for the organization over the business planning cycle
bull Willingness to be part of the teamndash Own the goals and contribute perspective and
skills ndash Serve as dedicated interface for negative
pushback at the top levels of management
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Delivering ResultsEngage Stakeholders
ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative
ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing
progress reportsbull Recruit managers to communicate with other senior leaders
ndash Leverage External Stakeholders and Resources
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Delivering Results
bull Assemble Resourcesndash Funding
bull Make the business case that shows positive return on investment
ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Delivering Results
Scale a Project into Company-wide Initiativesndash Achieve quick wins
bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success
ndash Build Team Capacitybull Empower project team members to create change by
long-term viability of projects
ndash Build guiding templates and frameworksndash Share information internally and externally
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
References
bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo
bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability
bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Ready to get started
To establish your businessrsquoSustainability Goals
Sustainability Team
Executive Sponsorship
Sustainability Budget
Sustainability Action Plan
hellipor have you already started
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
BSC103 Homework Part IBy Friday May 28th
1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to
Naomi Walker
2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18
3 On Friday May 28th all companies will receive their SCORE Reports
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
Executive Sponsorship
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
BSC103 Homework Part II
By Friday June 18th
1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives
ndash If a Sustainability Team exists consider presenting at your next meeting
ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor
ndash Program Administrator support and attendance is available but not required Contact for availability
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
BSC103 Homework Part III
2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste
Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water
5 Next 5 steps to achieve goals
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
The BSC Grant Initiative
Sustainability Projects Eligibilitybull Listed are the four Business Sustainability
Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000
1048709 Reduction in Energy Use (results in electric andor natural gas savings)
Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd
BSC 103 Wrap-Up
bull Questions
bull Announcements
bull Evaluations
bull Electronic versions will be emailed
bull Next Class BSC 104 on June 22nd