The Business Sustainability Challenge

~ BSC 103 ~

The Sustainability ldquoPlaybookrdquo

Teams Goals Plans amp Budgets

The Business Sustainability Challenge

AGENDA800 Welcome Back Agenda Introductions Quick Recap BSC101 amp 102

815 SCORE Experience Debriefing amp Sounding BoardIntroduction of Willing Ready and Able

900 Summary of SCORE ResultsSustainability JeopardySustainability Treasure ChestWalk and Talk

950 Break

1000 The Sustainability Playbook Teams Goals Plans1045 Homework Assignment

1100 Announcement

1120 Mini Team Meetings (start homework)

1140 Questions amp Answers Announcements Evaluations

1200 Adjourn

Housekeeping

bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you

ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts

bull Quick Recaps only pleasebull Introductions

Business Sustainabilitybull A proactive approach to ensure the long-term viability

and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability

Environmental Social

Economic

SUSTAINBILITY

BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line

BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon

BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook

BSC 104 - Waste Not Want Not Greening Your Lean

BSC 105 - Conservation Conversation Energy Water Transportation

BSC 106 - Greening the Stream Sustainable Supply Chain Management

BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement

BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change

The Curriculum BSC 101 ndash 108

Review of BSC101March 23rd with instructor Maureen Hart

bull Introduction to Business Sustainability Challenge Program

bull Introduction to Sustainability ndash concepts terms

bull Business Case for Sustainability

bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process

bull Prepare for SCORE site assessment

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

~ BSC 103 ~

The Sustainability ldquoPlaybookrdquo

Teams Goals Plans amp Budgets

The Business Sustainability Challenge

AGENDA800 Welcome Back Agenda Introductions Quick Recap BSC101 amp 102

815 SCORE Experience Debriefing amp Sounding BoardIntroduction of Willing Ready and Able

900 Summary of SCORE ResultsSustainability JeopardySustainability Treasure ChestWalk and Talk

950 Break

1000 The Sustainability Playbook Teams Goals Plans1045 Homework Assignment

1100 Announcement

1120 Mini Team Meetings (start homework)

1140 Questions amp Answers Announcements Evaluations

1200 Adjourn

Housekeeping

bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you

ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts

bull Quick Recaps only pleasebull Introductions

Business Sustainabilitybull A proactive approach to ensure the long-term viability

and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability

Environmental Social

Economic

SUSTAINBILITY

BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line

BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon

BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook

BSC 104 - Waste Not Want Not Greening Your Lean

BSC 105 - Conservation Conversation Energy Water Transportation

BSC 106 - Greening the Stream Sustainable Supply Chain Management

BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement

BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change

The Curriculum BSC 101 ndash 108

Review of BSC101March 23rd with instructor Maureen Hart

bull Introduction to Business Sustainability Challenge Program

bull Introduction to Sustainability ndash concepts terms

bull Business Case for Sustainability

bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process

bull Prepare for SCORE site assessment

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

AGENDA800 Welcome Back Agenda Introductions Quick Recap BSC101 amp 102

815 SCORE Experience Debriefing amp Sounding BoardIntroduction of Willing Ready and Able

900 Summary of SCORE ResultsSustainability JeopardySustainability Treasure ChestWalk and Talk

950 Break

1000 The Sustainability Playbook Teams Goals Plans1045 Homework Assignment

1100 Announcement

1120 Mini Team Meetings (start homework)

1140 Questions amp Answers Announcements Evaluations

1200 Adjourn

Housekeeping

bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you

ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts

bull Quick Recaps only pleasebull Introductions

Business Sustainabilitybull A proactive approach to ensure the long-term viability

and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability

Environmental Social

Economic

SUSTAINBILITY

BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line

BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon

BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook

BSC 104 - Waste Not Want Not Greening Your Lean

BSC 105 - Conservation Conversation Energy Water Transportation

BSC 106 - Greening the Stream Sustainable Supply Chain Management

BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement

BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change

The Curriculum BSC 101 ndash 108

Review of BSC101March 23rd with instructor Maureen Hart

bull Introduction to Business Sustainability Challenge Program

bull Introduction to Sustainability ndash concepts terms

bull Business Case for Sustainability

bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process

bull Prepare for SCORE site assessment

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Housekeeping

bull Safetybull Cell Phonesbull Breaksbull Evaluation Feedback ndash thank you

ndash Classroom Time Managementndash Size of Presentation ImageTextndash Value of Handouts

bull Quick Recaps only pleasebull Introductions

Business Sustainabilitybull A proactive approach to ensure the long-term viability

and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability

Environmental Social

Economic

SUSTAINBILITY

BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line

BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon

BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook

BSC 104 - Waste Not Want Not Greening Your Lean

BSC 105 - Conservation Conversation Energy Water Transportation

BSC 106 - Greening the Stream Sustainable Supply Chain Management

BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement

BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change

The Curriculum BSC 101 ndash 108

Review of BSC101March 23rd with instructor Maureen Hart

bull Introduction to Business Sustainability Challenge Program

bull Introduction to Sustainability ndash concepts terms

bull Business Case for Sustainability

bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process

bull Prepare for SCORE site assessment

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Business Sustainabilitybull A proactive approach to ensure the long-term viability

and integrity of the business by optimizing resource needs reducing environmental energy and social impacts and managing resources without compromising profitability

Environmental Social

Economic

SUSTAINBILITY

BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line

BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon

BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook

BSC 104 - Waste Not Want Not Greening Your Lean

BSC 105 - Conservation Conversation Energy Water Transportation

BSC 106 - Greening the Stream Sustainable Supply Chain Management

BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement

BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change

The Curriculum BSC 101 ndash 108

Review of BSC101March 23rd with instructor Maureen Hart

bull Introduction to Business Sustainability Challenge Program

bull Introduction to Sustainability ndash concepts terms

bull Business Case for Sustainability

bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process

bull Prepare for SCORE site assessment

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

BSC 101 - Sustainability 101 the ROI of investing in the Triple Bottom Line

BSC 102 - Sizing up your Footprint Measuring amp Managing Energy amp Carbon

BSC 103 - Green Teams Goals Plans amp Budgets Creating a Playbook

BSC 104 - Waste Not Want Not Greening Your Lean

BSC 105 - Conservation Conversation Energy Water Transportation

BSC 106 - Greening the Stream Sustainable Supply Chain Management

BSC 107 - Sustainable Operations amp Maintenance Continuous Improvement

BSC 108- Sustaining Sustainability Communicate amp Inspire Culture Change

The Curriculum BSC 101 ndash 108

Review of BSC101March 23rd with instructor Maureen Hart

bull Introduction to Business Sustainability Challenge Program

bull Introduction to Sustainability ndash concepts terms

bull Business Case for Sustainability

bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process

bull Prepare for SCORE site assessment

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Review of BSC101March 23rd with instructor Maureen Hart

bull Introduction to Business Sustainability Challenge Program

bull Introduction to Sustainability ndash concepts terms

bull Business Case for Sustainability

bull Introduction to SCORE (Sustainability Competency Opportunities Reporting and Evaluation) Assessment Process

bull Prepare for SCORE site assessment

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Review of BSC102April 20th with speakers Bob Wall of CCEF

Marissa Westbrook of UI and Walt Tunnessen of EPA

bull Introduce Climate Change Initiatives in CT

bull Understanding the connection between energy management amp carbon management

bull Understanding why and how to measure and manage your carbon footprint

bull Introduce new Energy Star Tool

bull Introduce Energy Star Challenge for Industry

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

SCORE Assessments are DONE

Congratulations and Thank You to

bull Maureen Hart and Ed Hart of Sustainable Measures

bull All those who dedicated their time and insights to recruit and participate in the SCORE Assessment process

bull Here to report back is Maureen Hart

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

bull Improves the triple-bottom line of economic environmental and social sustainability through responsible energy and carbon footprint management

bull Empowers businesses to change their behaviors and achieve deeper and longer-lasting savings

bull Provides access to resources and tools to help companies meet the challenge of becoming sustainable businesses

Business Sustainability ChallengeProgram Objectives

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Sustainable Business Practices

bull Ensure companyrsquos long-term viability byndash optimizing resource needs ndash reducing environmental energy and social

impacts and ndash managing resources without compromising

profitabilityndash working with suppliers customers

employees and communities to find synergies (virtuous cycle)

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

21st Century Thinking

Strong Economy

Vibrant Society

Healthy Environment

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Sustainable Production Evolution

Compliance Conformance

Resource Use ampPerformance

Local Effect (workers amp community)

Upstream and DownstreamSupply Chain and Life-cycle

Sustainable Development and Sustainable Communities

Based on Lowell Center for Sustainable Production Hierarchy of Sustainability Indicators

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

The ldquoPrizerdquo

Years

Sav

ings

Traditional Audit Approaches

Sustainable Savings

bull Continuous Improvement Processbull Holistic Approachbull Energy Management Systemsbull Benchmarking and Targetingbull Training and Knowledge Transferbull Sustainable Business Practices

The ldquoDo Nothingrdquo Case

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Sustainability Playbook for the 21st Century Business

bull Whorsquos winning

bull Whorsquos losing

bull Who isnrsquot playing

bull Who doesnrsquot know therersquos a game on

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

21st Century Businesses

Sustainability

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

21st Century Businesses

Sustainability

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

21st Century Sustainability Playbook

bull Winning will require

ndashWanting to win

ndashBeing ready to win

ndashHaving the ability to win

bull Which companies have what it takes to succeed

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Goals for Using SCORE

bull Pilot Companies ndash self assessment ndash All functional areas multiple staff levelsndash Initial introduction of sustainability

conceptsndash Extent of integration into policies

programs and practicesndash Identification of strengths challenges

opportunities

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Goals for Using SCORE

bull Business Sustainability Challengendash Benchmark cohort starting pointndash Provide baseline for future cohortsndash Better understanding of what makes

companies successfulndash Identify additional resourcestraining

needsndash Identify key leverage points

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Scoring SCORE

bull What worked

bull What didnrsquot workndash How could it be improved

bull What was learned

bull What more needs to be learnedndash Using SCORE for future cohorts

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

SCORE ndash What worked

bull Initial baseline developed

bull Identification of ndash Key leverage pointsndash Training Opportunitiesndash Ways to scale up BSC program

bull Fostered dialogue within and between cohort companies

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

What didnrsquot work

bull Preparation ndash need more info upfront ndash For the company - glossary preliminary

questions intro to sustainabilityndash From company ndash key characteristics of

company list of metrics and projects company ownershiplocations

bull Timing ndash fewer questions shorter day and larger groups

bull Balance between engaging staff and getting consistent results

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

What was learned

bull Management commitment is key

bull Correlation between sustainability and other programs (Lean TQM TPM)

bull Levels of lsquoreadinessrsquo to match lsquolevelsrsquo of BSC program

bull Disconnect between KPI metrics and sustainability progress measures

bull Concerns about CT economic lsquoecosystemrsquo

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

What still needs to be learned

bull How to create an effective network of CT companies working on sustainability

bull How to dance with the lsquo800 lbs gorillasrsquo (regulators municipalities mil specs FDA spec FAA specs)

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Questions for you about SCORE

bull How did participating in the process benefit your or your company ndash what was learned ndash what changed as a result

bull What feedback did you get from the rest of the staff that participated

bull Is it a useful tool for future BSC cohortsndash What changes would make it better

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Are you ready to play

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

bull Intro bull lsquoYou are herersquo scalebull Charts (function overview and

sector)bull Kudosbull Areas for Improvementbull Next Stepsbull Resourcesbull Charts for each function

SCORE Report Structure

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structures

Plans and reports

IntegratedEmbedded in

systemsInfluencing othersResponsible for all

impacts

You are here

SCORE Results--All Functions

10

14

10

00

08

19

11

20

05

15

22

19

17

10

16

21

08

13

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmentalaffairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

Fu

ncti

on

Rating (0-9)

Client Benchmark

00 10 20 30 40

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

EX

EC

UT

IVE

S

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

What SCORE doesbull Focus on organizational practicesbull Structured the way organizations are structuredbull Makes it easy to assign accountability and

responsibilitybull For each practice shows a range of performance

from initial pilot efforts to lsquosustainablersquo

This assessment was very valuable It tells you where you are now but also gives you ideas

of projects you should undertake to become sustainable It was easy to use and a good reality check for how far we need to gordquo

mdashAdministrative manager in a City

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

SCORE Results by FunctionSCORE Results--All Functions

10

09

11

04

03

19

07

03

10

12

21

18

20

15

10

21

28

12

18

23

0 3 6 9

Top Management

Facilities

Human resources

Office operations

Purchasing

Environmental affairs

MarketingPR

FinanceAccounting

Sustainabilitydirectorcoordinator

InfoComm Tech

Rating (0-9)

BSC 1st Cohort 2010 Benchmark Last Year (if available)

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Functions DetailFunctional Chart 1mdashBy Item

00 30 60 90

Sust Mgmt System

Vision

Strategy

CommunicationEduc

Commitment

Implementation

Transparency

Reporting

Energy

Waste

Landscaping

Transportation

Construction

Operations

Janitorial

Fleets

Water

Executive Education

Implementation

Culture

Training

Perfomance

Compensation

Climate

Commuting

Volunteering

EXEC

UTIV

ESFA

CILIT

IES

HUM

AN R

ESO

URCE

SRating

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Functions (cont)

Function Chart 2mdashBy Item

00 30 60 90

SuppliesEquipmt

Energy

TransportationContract services

Food Service

Remodels

PolicyAudits

Suppliers

Contracting

Reinforcement

Sust Mgmt System

Chemicals

Water

Natural Resources

AirEmergency Response

Role

Haz Waste

OFF

ICE

OPE

RATI

ON

SPU

RCH

ASIN

GEN

VIRO

NM

ENTA

L AF

FAIR

S

Rating

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Functions (cont)Functional Chart 3mdashBy Item

00 30 60 90

StrategyPositioning

Internal mktingMaterialsOutreach

StakeholdersIncident response

AnalysisReporting

InvestmentsBudgetsMetrics

Sust Mgmt SystemVision

PlanMetrics

ReportingRole

Data Center Equipment

E-WasteDematerialization

Process SupportProduct Support

MAR

KETI

NG

PU

BLIC

RELA

TIO

NS

FIN

ANCE

ACC

OU

NTI

NG

SUST

AIN

ABIL

ITY

DIR

ECTO

RIN

FOC

OM

MTE

CHN

OLO

GY

Rating

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

SCORE Results for the SectorsManufacturingmdashMission Related

169

203

122

013

116

016

138

106

091

187

053

075

32

25

24

08

12

05

12

14

24

28

18

14

0 3 6 9

Design for environment

Packaging

Supplier influence

Lifecycle thinking

Energy

Climate change

Resource efficiency

Transportationdistribution

Social impacts

Chemicals

Product stewardship

Waste Mgmt

Desi

gn

Opera

tions

Rating

BSC 1st Cohort 2010 Benchmark

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Stage of Development

IncubatorJust startingPilot efforts

Ad hoc

InitiativeFormal program

Transitional structuresPlans and reports

IntegratedEmbedded in systems

Influencing othersResponsible for all impacts

BSC Cohort 1 is here

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Cohort Kudos

bull Energy Efficiency Efforts ReplacingEliminating Toxics Reducing Solid and Hazardous Waste E-waste disposal Volunteering

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Cohort Opportunities

bull Create a Formal Sustainability Plan

bull Green Purchasing and Greening the Office

bull Leverage Training amp Human Resources

bull Communication Marketing amp PR

bull Senior Management Commitment

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Cohort Coordinating amp Networking

bull Supplier and Customer Influence

bull Metrics amp normalization issuesndash Job shops

ndash Widgets

bull Communication Marketing amp PR

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Are you ready to win

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

The Business Sustainability Playbook

Sustainability ndash do you see it more now

bull What do you see

bull Any silver bullets

bull Any how-torsquos

The Sustainability Playbook starts with you and ends with you

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Setting the Stage

Each intrapreneurrsquos situation and approach is different yet common strategies

bull Connected their project to their organizationrsquos core business objectives and identified specific ways to create business value

bull Gathered significant preliminary data by which to measure their progress

bull Built a Team of Colleagues to help execute the work

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

The Business Case for Sustainability Teams

bull Cost Savingsndash Direct correlation between reducing costs and

engaging employees

bull AttractRetain Best Talentndash Outlet for personal interestsndash Help raise moralendash Improve loyalty (turnover is expensive)

bull Strengthen BrandIncrease Market Sharendash Walk the Talk with employees and customersndash Engaged employees will find more opportunities

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Connect with Business Objectives

ndash Reducing waste costs and environmental impact

ndash Increasing employee engagement attraction and retention

ndash Providing opportunities for employee professional development

ndash Furthering priorities of senior management

ndash Creating new business opportunities

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Gather Preliminary Databull Surveying coworkers

ndash Find interest areasndash Find potential team membersndash Build support for project ideas

bull Researching both internally and externally ndash Read Company annual reports and other

marketing and company communicationsndash Talk with colleagues who were involved in similar

effortsndash Research competitor and industry best practices

bull Developing benchmarksndash Track impact of projects

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Build a Team

bull Start conversations and find allies

bull Be credible

bull Be inclusive

bull But be strategic too

bull Recruit core leaders

bull Build enthusiasm with kick-off events

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Team Composition

bull Strategic Perspective Teamsndash Team from across organization

bull Functional Specialization Teamsndash Concentrates on one key aspect

bull Diversity can be criticalndash Different skill sets departmentsbusiness

units genders educational backgrounds ages lengths of service etc

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

The Executive Sponsor

bull Commercial Orientationndash The ability to focus and prioritize efforts that

generate the most value for the organization over the business planning cycle

bull Willingness to be part of the teamndash Own the goals and contribute perspective and

skills ndash Serve as dedicated interface for negative

pushback at the top levels of management

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Delivering ResultsEngage Stakeholders

ndash Coworker Engagementbull Recruit Ambassadorsbull Communicate Oftenbull Keep it Simplebull Recognize Contributorsbull Address Complaintsbull Be creative

ndash Management Engagementbull Reach out early and oftenbull Focus on how to project adds value to management goalsbull Use traditional company templates or frameworks for ongoing

progress reportsbull Recruit managers to communicate with other senior leaders

ndash Leverage External Stakeholders and Resources

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Delivering Results

bull Assemble Resourcesndash Funding

bull Make the business case that shows positive return on investment

ndash Time constraintsbull Start smallbull Donrsquot neglect your regular jobbull Focus on ldquoLow hanging fruitrdquo

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Delivering Results

Scale a Project into Company-wide Initiativesndash Achieve quick wins

bull Small projects with tangible outcomesbull Build recognition for contributionsbull Build trust from peersbull Build capacity for team to achieve success

ndash Build Team Capacitybull Empower project team members to create change by

long-term viability of projects

ndash Build guiding templates and frameworksndash Share information internally and externally

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

References

bull Egon Zehnder International Sustainability Team Effectiveness Making Change Happen Part II ldquoThe Teamrdquo

bull Fleischer Deborah (Green Impact) Green Teams Engaging Employees in Sustainability

bull NetImpact Making Your Impact at Work A Practical Guide to Changing the World from Inside Any Company

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Ready to get started

To establish your businessrsquoSustainability Goals

Sustainability Team

Executive Sponsorship

Sustainability Budget

Sustainability Action Plan

hellipor have you already started

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

BSC103 Homework Part IBy Friday May 28th

1 Identify an Executive Sponsor to be part of the Sustainability Team and have him or her read and sign the Pledge of Executive Sponsorship if you feel this has already been accomplished to the highest potential please indicate so)ndash Email (walkenlnucom) or fax (860-665-3030) a copy to

Naomi Walker

2 Schedule a time to make a presentation to your currentpotential Sustainability Team about the findings of your SCORE Report between May 31 and June 18

3 On Friday May 28th all companies will receive their SCORE Reports

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

Executive Sponsorship

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

BSC103 Homework Part II

By Friday June 18th

1 Deliver a presentation to your colleagues using the presentation provided to you by SCORE Audiences may vary depending on companyrsquos current knowledge of and organization regarding BSC participation or other sustainability initiatives

ndash If a Sustainability Team exists consider presenting at your next meeting

ndash If a team doesnrsquot exist yet this could be a tool for recruiting team members including your executive sponsor

ndash Program Administrator support and attendance is available but not required Contact for availability

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

BSC103 Homework Part III

2 Collaborate with your Executive Sponsor and Sustainability Team and establish and email the following aspects of your Sustainability ldquoPlaybookrdquo1 Sustainability Team Name2 Sustainability Team Members (name title dept)3 Sustainability Team Executive Sponsor (name title dept)4 Chosen Sustainability Goals (Energy + (Water Waste

Carbon))bull 10 Reduction in Energy andhellipbull 10 Reduction in Waste orbull 10 Reduction in Carbon Emissions orbull 10 Reduction in Water

5 Next 5 steps to achieve goals

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

The BSC Grant Initiative

Sustainability Projects Eligibilitybull Listed are the four Business Sustainability

Challenge categories that companies pledged to work on during the pilot program period of March 2010 to March 2011 Projects applying for the BSCG must address one or more of those following goalsAwards up to $2000

1048709 Reduction in Energy Use (results in electric andor natural gas savings)

Awards up to $10001048709 Reduction in Waste Produced1048709 Reduction in Carbon Emissions1048709 Reduction in Water Use

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd

BSC 103 Wrap-Up

bull Questions

bull Announcements

bull Evaluations

bull Electronic versions will be emailed

bull Next Class BSC 104 on June 22nd