doing things differently - nhs education for … · constantly innovate and look to ‘doing things...
TRANSCRIPT
NETWORKING
LEA NING
The ScottishPractice ManagementDevelopment Network
Programme 2013
DOING THINGSDIFFERENTLY
The Scottish Practice Management Development Network | Annual Conference23/24 May 2013 - The Beardmore Hotel and Conference Centre, Clydebank
Conference Sponsors
CFH Docmail
Medical Protection Society
Practitioner Services NHS National Services
Scotland
Condies
RSM Tenon
INPS
Numed Healthcare
Synexus
Johnston Carmichael (Scotland) Ltd
Medical Protection Society
NHSScotland Counter Fraud
NHS24 Health Information
Services
The ConferenceThe Scottish Practice Management Development Network (SPMDN) is hosting its 10th annual conference at The Beardmore Hotel and Conference Centre, Clydebank this year. The ‘Network’s’ conference is unique, in that it is designed by Practice Managers for Practice Managers in Scotland. This conference which runs over two days will attract around 200 delegates.
To effectively manage in the current economic climate, we must be aware of the potential challenges facing us and be prepared to constantly innovate and look to ‘Doing Things Differently’ if we hope to achieve more with less. The SPMDN conference aims to encourage Practice Managers to look outside the Practice, understand the bigger picture and re-evaluate their priorities. We have put together a challenging programme to support you in doing so.
Scotland and England’s health strategies are becoming increasingly disparate and having the opportunity to hear first hand of The Scottish Government Health Department’s plans for Primary Care and the Integration of Health and Social Care is very important. We have been fortunate in attracting two of The Scottish Governments key leaders to advise us what Scotland is ‘doing differently.’
We look forward to welcoming you to our exciting 2013 Conference.
Who should attend?The conference will be of interest to all Practice Managers, Assistant Practice Managers, GPs and anyone directly involved in primary care. It will also provide an excellent opportunity to enhance professional and personal networks and provide learning opportunities for professional progression.
The VenueThe four-star Beardmore Hotel and Conference Centre in Clydebank, near Glasgow, has a waterfront location on the banks of the River Clyde, just minutes from the M8, with a fully equipped gym, sauna, steam room, spa pool and 15m indoor pool plus free parking for 300 cars. The venue was awarded Conference Hotel of the Year 2012 at the Scottish Hotel Awards.
Beardmore Hotel and Conference CentreBeadmore StreetClydebankGlasgow G81 4SA
Telephone : 0141 951 6000Fax : 0141 951 6018
www.thebeardmore.com
8.45 Registration & Coffee (Refreshments Sponsored by MPS) FOYER / ARCOONA
Thursday 23 May 2013
9.30
9.45
10.15
AUDITORIUMWelcome and IntroductionChair: Marion MacleodNational Co-ordinator of Scottish Practice Management Development NetworkNHS Education for Scotland
A Challenge from the Scottish GovernmentLesley FraserDeputy Director, Primary Care Division, Scottish Government Health and Social Care Directorate
The Integration AgendaAlison TaylorPolicy Lead, Integration Division, Scottish Government Health and Social Care Directorate
10.45 Morning Coffee & Sponsor/Exhibition Viewing ARCOONA (Refreshments Sponsored by MPS)
11.15 Workshops
1. Locality Planning in an Integrated World Alison Taylor Policy Lead, Integration Division, Scottish Government Health and Social Care Directorate
The Scottish Government recognises the importance and potential benefits of strong clinical and professional leadership in local decision making. The Bill to integrate adult health and social care will include a requirement on the new Health and Social Care Partnerships to ensure appropriate opportunities for professionals - including GPs, acute clinicians, social workers, nurses, allied health professionals, pharmacists and others - to take an active role in, and provide leadership for, local planning of service provision. This workshop provides an opportunity to explore the implications of the new arrangements for practice managers, and to discuss the challenges and opportunities that will emerge.
2. Time, Work and Life Load Management You Look Very Busy - How About Some Results? David Lee Institute of Healthcare Management Royal Society for Public Health
There is nothing quite like having some insight into a topic based on everyday experience, and to most delegates, this workshop will be close to hearts and minds! The Session will allow delegates to focus and reflect on their personal approach to workload and time management in a world which can easily overwhelm, where being busy rarely achieves anything, and where effectiveness, efficiency and effort are increasingly being asked for as applied benchmarks. Using a holistic emphasis, there will be some experienced insights, a little provocation and an opportunity to explore delegates perceived workload management approaches and challenges, together with some of the tools and techniques available.
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11.15 Workshops (...continuation)
3. Colourful Thinking for Creative Managers Kate Donne K & S Donne Ltd
Sometimes we find ourselves stuck in the “default” management position using a “black and white” thinking process. This session will help you to find a different way of thinking that will energise your mind - and your team!
Come along and gather some bright, new, colourful thinking tools for your Practice Managers Toolkit!
4. Improving Patient Safety in Your Practice Dr Neil Houston Clinical Lead for Patient Safety in Primary Care
Healthcare Improvement Scotland
The aims of the session are: To highlight why improving safety is important To learn about approaches to improving the reliability of care you provideTo learn about the importance of a positive safety culture and how you can develop one in your practice
12.45 Lunch (Refreshments Sponsored by MPS) WATERHOUSE RESTAURANT
Sponsor/Exhibition Viewing & Networking Opportunity ARCOONA
Meet your Local Co-ordinator
13.45
14.45
17.15
19.15
19.45
The Patient Experience as a Catalyst for Change AUDITORIUMPatient Safety in Primary Care Margaret Murphy, Patient Advocate and External Lead, WHO Patients for Patient Safety Programme
KISDr Libby MorrisHermitage Medical Practice
Close of Day One ARCOONADrinks Reception Sponsored by the Beardmore Hotel & Conference Centre
WATERHOUSE RESTAURANT Conference Dinner Sponsored by CFH Docmail
15.15 Afternoon Tea & Sponsor/Exhibition Viewing ARCOONA (Refreshments Sponsored by MPS)
15.45 Morning workshops repeated
Thursday 23 May 2013
After dinner speaker: David ‘Heavy’ Whalley, BEM, MBE Mountaineer, Rescue Specialist and Lecturer
9.00 Registration & Coffee FOYER / ARCOONA (Refreshments Sponsored by MPS)
Friday 24 May 2013
AUDITORIUMWelcome to Day Two Marion MacLeodNational Co-ordinator of Scottish Practice Management Development NetworkNHS Education for Scotland
The View from OutsidePennie TaylorHealth Journalist
GPMVTS Award Ceremony Marion MacLeod & Pennie Taylor
Conference Summary Marion MacLeod
11.00 Morning Coffee & Sponsor/Exhibition Viewing ARCOONA (Refreshments Sponsored by MPS)
11.30 Workshops
1. The View From Outside Pennie Taylor
Health Journalist
This interactive workshop will focus on outsiders’ perceptions of General Practice in Scotland, drawing upon participants’ personal experiences as patients/clients, carers and media-savvy members of the public. It will explore prevalent attitudes, common blocks to development, and aims to identify scope for improvement. The workshop will encourage creative approaches to problem-solving and intends to stimulate ideas that can be taken back into the workplace and used to make positive changes on the practice frontline.
2. Patient Entitlement to NHS Care Brian Donohoe, NHS Scotland Counter Fraud Services plus Home Office Representive
Fraud in the NHS costs the service millions of pounds every year, that could mean people not getting the NHS treatment they deserve.
Only a small number of healthcare professionals, staff and patients seek to defraud the NHS, but it is important to be able to identify those areas of misuse of resources and reduce this to an absolute minimum.
The aim of this workshop is to address the areas of concern, common to practices, with regard to patient’s entitlement to access NHS care, what guidance is available to clarify the issues and how Counter Fraud Services and the Home Office are working together to minimise the risks.
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9.45
9.55
10.25
10.50
Friday 24 May 2013
11.30 Workshops (... continuation)
3. Managing Upwards Hilary Haman Hilary Haman Consultancy Ltd
Managing the partners in your practice is one of the most challenging aspects of a practice manager’s life. Getting in the driving seat of your relationship with them is no easy task but can be done!
This workshop looks at how you can improve your current influencing and persuading skills including:
• Ensuring the proper structures are in place.
• Making requests.
• Responding to demands and the conflicting priorities of the partners.
• Saying ‘No’ whilst enhancing your relationship - yes it is possible!
4. The Patient Advice and Support Service Christine Lang, Patient Advice and Support Service National Co-ordinator, Citizens Advice Scotland
The Patient Advice and Support Service, delivered by Citizens Advice Bureau, supports people to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland. The majority of our clients want to ensure their experiences are heard and that their feedback helps to improve the service delivered by the NHS. This workshop will provide an opportunity to work in groups to discuss how best to handle and learn from feedback you receive, ensuring a fair and positive outcome for both patients and staff.
13.00 Lunch & Close (Refreshments Sponsored by MPS) WATERHOUSE RESTAURANT
Sponsor Information
CFH DocmailWelcome to Docmail, our solution which saves you time and money on your print and mail.
Over 12000 businesses use docmail, where they securely upload their letter and address list, approve online then docmail does the rest. There is no minimum quantity and no contract to sign.
The advantages are clear as prices are 35p + vat for black only letters, 43p + vat for full colour, and yes that includes the postage!
Visit www.docmail.co.uk Contact [email protected] Call 01506 468413
Condies Health Condies Health is a specialist division of Condies, Chartered Accountants, which focuses solely on the needs of clients involved in the health sector. Our specialist division provides an innovative “one stop shop” service to GP practices. We cover the whole of Scotland from our Fife base, and currently represent over 135 medical practices representing over 675 GPs, with a geographical spread from Orkney to the Scottish Borders.
www.condieshealth.co.uk
01383 721 421
[email protected]@condie.co.uk [email protected]
INPSINPS develops, deploys and supports Vision, a flexible suite of clinical software solutions that are used extensively within primary care settings and the wider healthcare environment throughout the UK. Vision is the established clinical system for general practice that also helps clinicians make more informed diagnosis and treatment decisions by sharing patient records securely between accredited clinicians. It also allows patients to book their GP and nurse appointments and request repeat medication via the Internet.
MPS - The right choice because we put members firstMPS is the world’s leading medical defence organisation, putting members first by providing professional support and expert advice throughout their careers.
Members of MPS can turn to fellow professionals with unrivalled specialist medicolegal experience for confidential, personalised, expert advice 24/7. In addition, they have access to the best possible protection from the costs of clinical negligence claims.
Telephone 0845 718 7187
Email [email protected]
Web www.mps.org.uk
Johnston Carmichael (Scotland) LtdJohnston Carmichael is the largest firm of independent chartered accountants and business advisers in Scotland and has offices in 12 strategic locations across Scotland.
Our team of specialists provides advice on finance, taxation, practice management and accounting issues to medical practices and pharmacies. Not only do we provide a full accounting service, we can advise on areas to improve practice performance.
We are members of the Association of Independent Specialist Medical Accountants (AISMA) and the National Association of Specialist Dental Accountants (NASDA).
Numed HealthcareNumed Healthcare offers a selection of ‘best in class’ diagnostic solutions that automatically file test results and read coded data into the Vision and EMIS Clinical systems. In addition, full test reports are also filed that can easily be used for referral purposes including SCI Gateway. Numed devices save time, eliminate data transcription errors and ensure that stored test reports are of the highest quality. For more information call 01142433896 or www.numed.co.uk
NHS24: Health Information ServicesNHS 24’s Health Information Service is NHSScotland’s national provider of health and care information for the public and our collaborative approach to service design, development and delivery is central to supporting the Scottish Governments 20:20 vision. Innovation and ‘doing things differently’ are core to our strategic vision going forward, in further developing services such as NHS inform, Care Information Scotland, Smokeline etc.
For more information visit our stand and/or contact: [email protected]
NHSScotland - Counter Fraud ServicesCounter Fraud Services provide a full service to NHSScotland through a centrally based, professionally accredited team of specialists dedicated only to counter fraud work.
The ultimate aim of all counter fraud work is to support improved NHS ser-vices in Scotland, helping to ensure that money is deployed for the public good, in support of the delivery of frontline healthcare.
SynexusSince its launch 21 years ago Synexus has grown from a small clinic adjoining founder Dr Smith’s surgery to the largest multinational organisation dedicated to the recruitment of patients and running of clinical trials. Headquartered outside Manchester, Synexus continues to pioneer important developments in the clinical trials industry. Through a global network of 26 Dedicated Research Centres in eight countries Synexus provides first class clinical trials data to its clients from pharma, biotechs and CROs.
Practitioner Services NHS National Services ScotlandOur core purpose is to provide a range of services to practices and practitioners, which support the delivery of care. We also work closely with the Scottish Government Health and Social Care Directorates on developing and implementing legislation and programmes, which contribute to the vision of world – leading, safe, effective and person – centred healthcare.
Come and find out about the current developments we are involved in, and how they support patient safety in Primary Care.
RSM TenonRSM Tenon is a leading specialist healthcare and accountancy firm. We have a large team of dedicated healthcare specialists who are highly qualified with excellent technical knowledge. We recognise that the medical profession has very specific needs, and it is vital you receive accounts prepared to the highest standards and other additional value added services to support your work in practice from people who understand what is happening in primary care.
For further information call Laura Clarkson on 07800 617 060 or email [email protected]
For further Information contact:Sheila Macaloney/Rachel PoskittNational Events Co-ordinatorsNHS Education for ScotlandWestport 102West PortEdinburgh EH3 9DNTel: 0131 656 3216/3215
Email: [email protected]