digital disruption x - financial services agenda

See page 3 for full speaker list

INSIGHTS TO DRIVE DISRUPTIVE INNOVATION BY:• Exploring New Technologies: The opportunities and the threats – block Chain, Bit Coin, NPP, P2P Platforms, Data and Analytics, AI, Algorithms, Machine Learning

• Embedding Agility and Boosting Responsiveness to Keep Up with Disruptive Change

• Investigating Various Innovation Models and Identifying the Best Fit

• Deconstructing Operational Strategies to Drive Innovation

• Building Capability and Digital Skills to Drive Change

• Fintech Collaboration and Partnerships

• Creating a New Ecosystem to improve the Financial Services sector

• Reassessing Regulatory Frameworks to Encourage Innovation and Competition

• Identifying and Mitigating the Risks of Disruptive Innovation

• Monetising Technology and Optimising Existing Assets

• Driving a Culture of Change and Innovation

Pre-Conference Workshop Day: 16 November 2015 • Main Conference Dates: 17 - 18 November 2015 Venue: Rydges on Swanston, Melbourne

Organised By: Researched and Developed By:

Leveraging technology, exploring innovation models and building capability for disruption

FEATURING 35+ SPEAKERS, INCLUDING:

John BerghoutChief Operating Officer, Digital BankingBarclays (UK)

Michael BromleyHead of Digital Services and InnovationIAG

Steve ZuanellaChief Digital OfficerZurich Financial Services (UK)

Daniel FoggoCEORatesetter

Stuart StoyanFounder and CEOMoneyPlace

Toby HeapManaging DirectorH2 Ventures

Jonathan DaveyExecutive General ManagerNab Labs

Dilip RaoManaging Director, Asia PacificRipple Labs

Sean LangtonHead of Solutions EngineeringBankwest

Alex ScandurraCEO and FounderStone & Chalk

Patrick MaesCTOANZ

Simon CantCo-founder and Managing DirectorReinventure

TO BOOK ! Calll T: +61 2 9229 2437 or Email E: [email protected]


EVENT HIGHLIGHTS1. Capturing the evolving ecosystem of the financial services sector with insights from incumbent banks, insurance providers and super funds; fin tech start-ups; innovation hubs and venture capitalists

2. Highlighting: • Models for Innovation • Building Agility • New Technologies • Partnerships and Collaboration

3. International insights from leading architects of disruption

John Berghout COO, Digital Banking, Barclays (UK)

Steven Zuanella Chief Digital Officer, Zurich Financial Services

4. Interactive workshops Workshop A: Identifying Opportunities and Leveraging Existing Assets to Drive Innovation

Workshop B: Deconstructing Operational Strategies and Innovation Models for Effective Self Disruption

Workshop C: Building People Capability and Driving Cultural Change for Digital Transformation

5. Speakers from NAB, ANZ, Commonwealth Bank of Australia, IAG, Aon, Bankwest, Suncorp and many more

Who will you meet:Organisations: • Banking • Credit Unions• Cards and Payments

• Super Funds• Insurance

Job profiles:• Chief Executive Officer• Chief Information Officer• Chief Technology Officer• Chief Digital Officer• Chief Data Officer• Head of Digital Transformation• Head of Digital• Head of IT Delivery• Head of Insights and Data• Digital Project Director• Head of Innovation and many more

WELCOME TODIGITAL DISRUPTION FOR FINANCIAL SERVICES

Dear Colleague,

New technologies are drastically changing the way financial services are consumed, structured and delivered.

Digital Disruption is not imminent. It is happening right now and we are experiencing its impact at this very moment. Rapidly evolving technologies such as artificial intelligence, advanced algorithms, machine learning, data and analytics, internet of things, block chain and NPPs are enabling the development of new products and the emergence of previously unseen competitors – present a real threat and opportunity to financial services.

The stakes are high with market share, revenue and customers all at risk. Businesses are focusing on driving digital transformation by becoming more responsive, driving product innovation and tapping into new ventures. Identifying and anticipating the next revolutionary technology is key, but success will depend on unlocking the best opportunity.

Success and survival of businesses depends on 3 major factors:• Leveraging disruptive innovation to increase responsiveness• Harnessing new technology to improve products, increase engagement and increase revenue• Exploring various business strategies and innovation models• Building capability, infrastructure and skills to keep up with disruption

It is widely acknowledged that disruption is not a one time event. It is a constant pressure to drive innovation that is transforming consumer behaviour, business models and the financial services ecosystem. With this in mind, the program will address concerns about disruption such as:

• Deconstructing the approach to disruption: What are the gaps and how can it be improved?• Reassessing how disruption is transforming the financial services ecosystem, partnerships and fintech collaboration• Evaluating different innovation models to drive disruptive innovation vs. incremental innovation

In a nutshell Digital Disruption for Financial Services will provide insights and ideas on effectively dealing with digital disruption today whilst capitalising on the opportunities it presents for growth and development.

Register your place by Friday 14 August and save up to $750 with our early bird discount.

Looking forward to meeting you in November.

Kind regards,

Genelee Mazarello, DirectorDigital Disruption for Financial Services 2015

26% of banks witnessed 15% savings by automated back office and customer facing processesCognizant report

Wallet war gains momentum with UK launch of Apple PayHeadlines everywhere

Blockchain technology could reduce banks’ infrastructure costs by up to $20 billion a yearReport by Santander Innoventures, venture capital wing of the Spanish bank

Over 17 million expected to try UBI (Usage Based Insurance), powered by IoT by end of the year Report by BI Intelligence


MEET THE SPEAKERS

John BerghoutChief Operating Officer, Digital BankingBarclays (UK)

Steve ZuanellaChief Digital OfficerZurich Financial Services (UK)

Pam RebeccaHead of DigitalANZ Australia

David EngelPayment and Mobile Strategy LeaderGE Capital

Ronald TuckerManaging DirectorBit Trade Australia

Martin CollingsVP InnovationMasterCard Labs

Patrick MaesCTOANZ

Peter FranzmanDirector, EPMOVictoria Workcover Authority

Jonathan DaveyExecutive General ManagerNab Labs

Sean LangtonHead of Solutions EngineeringBankwest

Rachel AshleyHead of Operational TransformationZurich Financial Services

Enda Mahoneyformer Divisional Director, Digital TransformationMacquarie Group

Stuart StoyanFounder and CEOMoneyPlace

Michael SaadatSenior Executive LeaderASIC

John WilliamsGeneral Manager – Operations ListingASX

Eric LowensteinInnovation Partner and Entrepreneur in Residence Aon

Professor Sam BucoloDirector, Design Innovation Research CentreUTS

Murray HoweExecutive Manager, Group Digital & MediaSunCorp

Toby WalshProgram LeaderNICTA

Warren DunneHead of Customer Experience and EnablementBT Financial Group

Chris HamiltonChief Executive OfficerAustralian Payments Clearance Association

Aris AllegosFounder and CEOMoula

Al BentleyFounder and CEOSimply Wall Street

Joe McGuireState Manager, TransactionalBanking SolutionsCommonwealth Bank of Australia

Mark NagyCommonwealth Bank of Australia

Simon CantCo-founder and Managing DirectorReinventure

Peter DaltonGeneral Manager, Digital SolutionsANZ

Daniel FoggoCEORatesetter

Sunil AranhaCEO and FounderThin Cats

Jodie FieldingHead of Change and Advice ExperienceQSuper

Gerda GemserProfessor, Design and BusinessRMIT

Toby HeapManaging DirectorH2 Ventures

Dilip RaoManaging Director, Asia PacificRipple Labs

Alex ScandurraCEO and FounderStone & Chalk

Chris GilbertCEO and FounderEquitise

Michael BromleyHead of Digital Services and InnovationIAG

Simon LeeFounder and CEOPromisePay

RepresentativeWestpac Banking Corporation


PRE-CONFERENCE WORKSHOP DAYMONDAY, 16 NOVEMBER 2015

WORKSHOP A09:00-11:00

Identifying Opportunities and Leveraging Existing Assets to Drive Innovation using Innovation AnalysisIncumbents have many strengths that they can capitalise on to drive innovation, building market share and revenue streams. The challenge is identifying them. How does a process driven, business look inwards and identify key opportunities for innovation without having a consultant do it for them. It’s simple and of course there is a process for that – inventory. This workshop calls for self reflection to take account of your strengths and weaknesses as an individual and as an industry. And identifying what the best opportunities are for growth and innovation.

• Learning from the original disrupters, Uber and Airbnb. How businesses with no assets revolutionised the industry• Taking inventory of your strengths and weaknesses: As an industry, department and business• Discussing how to capitalise on strengths and tie them in to gaps in the market• Leveraging technology to feel those gaps and drive tangible innovation

Takeaways:• Establishing a holistic perspective of your business • Identifying opportunities in existing assets and leveraging technology to capitalise them• Linking this to gaps in the market• Making the most of your strengths and mitigating risks of your weaknesses

Facilitator:Eric LowensteinInnovation Partner and Entrepreneur in ResidenceAon

WORKSHOP B11:30-13:30

Deconstructing Operational Strategies and Innovation Model for Effective Self DisruptionIt is widely acknowledged that digital disruption is not a single event but rather an ongoing necessity to innovate because of changing consumer behaviour, business models and the structure of financial services. Conventional operational models can drive incremental innovation, but when it comes to disruptive innovation it often falls short. This session will assess traditional operational models in light of the continuous state of disruption. It will discuss different innovation models with a view of identifying the best mix for your business.

• Comparing incremental innovation vs. disruptive innovation• Meeting current sales and revenue targets whilst driving disruptive innovation• Building agility to become more responsive• Discussing automation, innovation hubs, accelerators, fintech collaboration and venture capital funds • Finding the right mix for your business

Takeaways:• The importance of disruptive and identifying the most suitable model for your business• Evaluating the pros and cons of disruptive innovation models• The key to balancing incremental innovation and disruptive innovation

Facilitator:John BerghoutChief Operating OfficerDigital Banking, Barclays (UK)

WORKSHOP C14:30-16:30

Building People Capability and Driving Cultural Change for Digital TransformationWhen it comes to digital disruption, technology is only an enabler, it is your people who will drive it and it them who will determine the success of your business in driving effective disruptive innovation. There is a gap in understanding the skills that are needed for effective digital innovation. Businesses are facing a shortage of the key skills and capabilities that will drive disruption. This session will also managing the cultural change and overcoming resistance to doing things differently.

• Identifying key skills and capabilities needed to drive digital transformation• Redeploying and reskilling your current workforce• How to overcome the gaps by collaborating and partnering with fintech• Overcoming resistance and gaining buy-in

Key takeaways:• Understanding key skills and capabilities needed for effective disruption• Developing a strategy to bridge the skills gap• Empowering your employees to be agents of change• Overcoming resistance and other obstacles

Facilitator:Steve ZuanellaChief Digital OfficerZurich Financial Services (UK)


followed the Waterfall methodology. However this isn’t effective when working through digital disruption. It is resistant to change, time consuming and almost sets projects up for failure with the resulting delays. Agile delivery on the other hand allows for flexibility and not only allows change but expects it and is therefore conducive to disruptive environment. However making the shift from Waterfall to Agile is an arduous journey and presents several challenges. The key to staying ahead of the curve with digital disruption depends on the success of this shift. The Head of Digital for ANZ Australia share her insights on managing this shift while leading digital transformation and how she has addressed the questions of retooling (people and technology) and managing the culture change. • Deconstructing Agile delivery and assessing why it is better suited to disruptive change than Waterfall • Evaluating the impact of flexibility • Investigating the key differences and commonalities between Agile and delivery • Creating a roadmap for the shift • Retooling, upskilling and training to build capability for agile delivery • Effectively managing the culture change • Creating a workplace that supports and encourages agile delivery • The journey so far and plans for the future

Pam Rebecca, Head of Digital ANZ Australia

12:20 Exploring Block Chain: Uncovering the Technology and Practical Applications Block chain is widely discussed to be the next big disruptive technology, changing the way things have been done potentially eliminating fraud and decentralising authority. This session will dig deeper into the practical applications of block chain particularly in financial services and how businesses can be prepared for this wave of disruption. • Uncovering the technology behind block chain • Discussing practical applications and its impact on financial services • How can block chain improve cost/revenue ratio • Impact of decentralising authority and fraud

Dilip Rao, Managing Director, APAC Ripple Labs

13:00 Meet the Speakers: Hosted Lunch

14:00 International Case Study: Is Digital Transformation Flawed? Most businesses approach digital transformation from traditional perspective of change and business model evolution. John Berghout argues that this approach is flawed and will lead to a failed or sub par transformation. Effective transformation calls for a complete revaluation of business and operating models before beginning digitisation. • Identifying why digital transformation is flawed? • Reassessing the operating and business models for digital transformation • Building agility and digitising processes • Impact on cost/revenue ratio

DAY ONETUESDAY, 17 NOVEMBER 2015

08:00 Registration and Morning Coffee

09:00 Opening Remarks from the Chair

09:15 Keynote Panel Discussion: How will the Next Wave of Disruptive Technologies Impact Financial Services in Australia The Australian financial services sector is highly regulated and dominated by the big 4. But with new technologies changing the financial supply chain, nature of transaction and offering speed and convenience, what is the future of financial services? How will it evolve? And what does the change mean for incumbents and start ups in the sector as they continue to focus on building market share and revenue streams? • Block chain, bit coin, NPP and crypto currencies: How will emerging technologies impact supply chain, transactions and product • Evaluating new technology as a cost saver: Transformation operating models to keep up with change and reduce cost/revenue ratio • Monetising new technology to improve products and increase revenue • Assessing VCs, incubators and partnerships in a bid to keep up with accelerating change

Panellists: Chris Hamilton, Chief Executive Officer Australian Payments Clearance Association

John Berghout, Chief Operating Officer, Digital Banking Barclays

Peter Dalton, Head of Digital ANZ Australia

Michael Bromley, Head of Digital Services and Innovation, IAG

10:00 Disrupting from Inside: Culture Change and Building Capability Culture change depends on infrastructure and people, specifically working around legacy systems and building capability. Explore Bankwest’s journey and their focus on the customer. It will also explore different schools of thought and strategies in driving effective transformation • Reengineering processes and working around legacy systems • Building capability and keeping the customer focus • The importance of technological capability and commercial acumen • Upskilling and discussing the graduate program

Sean Langton, Head of Solution Engineering Bankwest

10:40 Speed Networking An interactive session designed to help you expand your network through one-on-one conversations. Bring plenty of business cards!

11:10 Morning Tea and Networking Break

11:40 Moving from Waterfall to Agile Delivery to Keep Up with the Pace of Disruption Like most incumbent businesses, ANZ has traditionally


• Taking account of new and emerging technologies and competitors and associated risks

John Berghout, Chief Operating Officer, Digital Banking Barclays

14:40 Panel Discussion Embedding Agility: Is it the Only Route to Keeping Up with Disruptive Change? This session will bring together leaders who are driving agility within their businesses. Of course this is no easy task when moving from a more traditional operational model. They will share their experience and opinions on the effectiveness of agile vs. traditional models. They will also deconstruct the process, identify gaps and areas for improvements. • Agile vs. Traditional models: Assessing the pros and cons • What are the biggest obstacles encountered? • Identifying the gaps in the process so far • Is agile the way forward?

Panellists: Enda Mahoney, Divisional Director, Digital Transformation, Macquarie Group

Rachel Ashley, Head of Operational Transformation Zurich Financial Services

John Williams, General Manager Operations, ASX

15:20 Exploring Design Thinking to Drive Innovation and Change Design thinking is a human centric approach to innovation and is based on empathy driven strategy. While conventional innovation models are averse to ambiguity that is inherent with change and innovation, design thinking embraces it and works around it. It result is better customer experiences, better products and more effective business model by uncovering latent needs and desires. This session will look into the opportunities offered by design based thinking and how financial service providers can adopt it to drive innovation and grow market share. • Design thinking in the context of financial services and business strategy • Assessing the pros and cons • Adopting a human centric approach • Changing mindset and identifying a game plan • Evaluating the skills, capability and infrastructure to adopt design thinking

Professor Sam Bucolo, Director, Design Innovation Research Centre, UTS

15:50 Afternoon Tea and Networking

16:20 Leveraging Data Visualisation to Boost Customer Engagement Simply Wall St are a fintech start-up tapping into the B2C investment space. Spotting a gap in the market they’ve used data visualisation to create a platform that allows investors to make non- emotional, long term decisions. It breaks beyond the barriers of spreadsheets and jargon to create a product that is truly focused on the customer empowering them to make non-emotional, long term investment decisions.

• Monetising data visualisation • Appealing to and engaging your customers • Product development and plans for the future

Al Bentley, Founder and CEO Simply Wall St

16:50 Leveraging Technology to Create New Opportunities from Existing Assets QSuper is on the look out to create more opportunities to engage their customers and keep them involved long before their retirement. They are investigating new platforms to launch new products that will leverage their asset pools. In this session, the Head of Change, Jodie Fielding who leads digital transformation will share their journey on capitalising on new technologies to expand their product portfolio and grow customer engagement. Leveraging super to create new opportunities and connect them to other products • Evaluating internal capability and partnerships to keep up with the speed of change • Avoiding challenges of redundancy with architecture • Assessing efficient and lean in design to generate a better experience but at the same cost

Jodie Fielding, Head of Change and Advice Experience QSuper

17:20 Panel Discussion: Bridging the Digital Skills Gap Technology is only as effective as the people. There is a huge digital skills gaps and this is proving to be a major hurdle in digital transformation. This panel brings together leaders who are addressing these concerns in different ways. • Identifying key skills and capabilities needed for effective digital transformation • Redeploying and up skilling employees • Discussing partnerships and working with universities

Peter Franzman, Director, EPMO Worksafe Victoria

Sean Langton, Head of Solution Engineering Bankwest

Al Bentley, Founder and CEO Simply Wall St

Murray Howe Executive Manager, Group Digital and Media Suncorp

18:15 Close of Conference Day 1 and Networking Drinks

DAY ONETUESDAY, 17 NOVEMBER 2015


DAY TWOWEDNESDAY, 18 NOVEMBER 2015

11:10 Machine Learning and Artificial Intelligence: Uncovering the Opportunities and Outlook for the Future Artificial intelligence and machine learning are touted are the next big wave of disruptive change that will hit the financial services sector. This session will explore AI now, the opportunities for innovation and the impact on jobs, the economy and the workforce. • Uncovering AI and machine learning: What are the opportunities and how to leverage them to drive innovation • Discussing questions about privacy and the workforce • Exploring consequences to the sector and the economy • Managing the change and being prepared

Toby Walsh, Program Leader, NICTA

11:50 Story of Albert – Conception to Development: Leveraging Disruption to Meet Market Needs Innovation for improved products is all is not just about technology it’s about the customer and understanding their needs and leveraging technology to create opportunities. This session will look into the conception and development of CBA’s new smart merchant tablet. • Customer feedback and creating the right opportunities • Team work and collaboration • Challenges faced and lessons learn

Joe Mcguire, State Manager, Transactional Banking Solutions, Commonwealth Bank of Australia

12:30 Networking Lunch

13:30 Harnessing Data and Using Algorithms to Disrupt the Process and Fill a Lucrative Gap in the Market Moula is a start-up that has capitalised on the incumbents’ reluctance to build a presence in the small business lending sector. Using technology, data analysis and algorithms they are able to process loans within a few hours, tapping into a gap in the market. • Identifying a gap in the market and leveraging technology to capitalise on it • Identifying the right technology to disrupt the process • Challenges and educating the market • Managing and mitigating risks

Aris Allegos, CEO, Moula

14:10 Innovation Labs: The Key to Staying Ahead with Disruptive Innovation Many incumbents are choosing to set up innovation labs, outside of their day to day operations in a bid to keep up with disruption. By creating an environment that boosts creativity and drives innovation they are able to bypass the restrictive processes and improve speed. This session looks into what it takes to lead a successful lab. • Creating an environment that sparks innovation • Monetising innovation • Empowering employees to innovate

Jonathan Davey, Executive General Manager, Nab Labs

14:50 Afternoon Tea and Networking

08:30 Morning Coffee

09:00 Opening Remarks from the Chair

09:15 Embracing Disruption and Developing FinTech for a Productive and Resilient Australian Financial Services Sector Digital disruption can potentially shift the balance of power in financial services. Fintech start-ups empowered by technology and agility are laying a claim on market share that has traditionally been a stronghold of incumbents. It’s not just start-ups but competitors from other sectors in a bid to diversify, are leveraging technology to tap into the financial services sector. What does this mean for the sector? The technology is boosting productivity, competitiveness, resilience and growth. How does the financial sector then ensure that they are creating the best environment and regulatory framework to drive and sustain growth? • Assessing the current regulatory framework: What are the gaps and where is the redundancy • Setting up to spark innovation and support growth • Building resilience and productivity • Facilitating dialogue and partnerships

Panellists: Michael Saadat, Senior Executive Leader ASIC

Daniel Foggo, CEO RateSetter

Ron Tucker, Chairman ADDC

Chris Gilbert, CEO Equitise

10:00 Differentiating in a Crowded Market Place through Partnerships and Data As businesses become technologically savvier, partnerships and data are the key to differentiating in a crowded market. The Payments and Mobile Strategy Leader for GE Money believes that as technology levels the field, building deep relationships with your partners, such as merchants and leveraging data to for product personalisation is critical to maintain a competitive advantage. In this session he will share his strategy and how he is working around legacy systems for agile delivery and getting buy-in when dealing with new ideas and technology that they have past results to back them up. • Forging and building great, mutually beneficial partnerships • Driving agile delivery and working around legacy systems • Gaining buy in and team support

David Engel, Payment and Mobile Strategy Leader GE Capital

10:40 Morning Tea and Networking


DAY TWOWEDNESDAY, 18 NOVEMBER 2015

17:05 Building People Capability and Driving Cultural Change for Digital Transformation When it comes to digital disruption, technology is only an enabler, it is your people who will drive it and it them who will determine the success of your business in driving effective disruptive innovation. There is a gap in understanding the skills that are needed for effective digital innovation. Businesses are facing a shortage of the key skills and capabilities that will drive disruption. This session will also managing the cultural change and overcoming resistance to doing things differently. • Identifying key skills and capabilities needed to drive digital transformation • Redeploying and reskilling your current workforce • How to overcome the gaps by collaborating and partnering with fintech • Overcoming resistance and gaining buy-in

Steve Zuanella, Chief Digital Officer Zurich Financial Services (UK)

17:45 Close of Conference Day 2

16:20 How FinTech Hubs are Driving the Future of Financial Services Fintech is one of the fastest growing industries in the world and Australia presents many of the key characteristics of supporting this. This session will bring together leaders of Australia’s foremost hubs sharing their vision for the future and the key role of partnerships and collaboration in driving this. • Deconstructing the power of fintech • The impact of disruption on incumbents and the benefit of partnerships to drive disruption • Examining the regulatory framework • The key to effective partnerships

Panellists: Stuart Stoyan, CEO and founder, Money Place

Alex Scandurra, CEO and Founder, Stone & Chalk

Toby Heap, Co-founder and Managing Director, H2 Ventures

Simon Cant, Co-founder and Managing Director, Reinventure

SPONSORSHIP OPPORTUNITIESBusiness leaders, decision makers and important influencers driving digital transformation projects, leading product development and driving innovation will be at Digital Disruption for Financial Services .

With Digital Disruption a real threat to their organisations future, they are committed to delivering digital transformation strategies that will build agility, speed, intelligence and innovation. Do you offer solutions that can help the attendees stay ahead of the curve and secure and grow their market share and revenue? If so, the event will provide you a platform to showcase your products and services to those making critical transformation decisions.

Contact Matt Holland on 02 9229 1050 or email [email protected] to discuss bespoke sponsorship and partnership opportunities.

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MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000

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Pre-Conference Workshop Day:16 November 2015

Main Conference Dates:17 - 18 November 2015

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The Rydges on Swanston, Melbourne is the official venue for Digital Disruption for Financial Services, and we have negotiated special rates for attendees of this event.

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WHEN?16 - 18November 2015

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digital disruption x - financial services agenda

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