digital disruption and the future of administration · pwcdigital disruption and the future of...

Digital Disruption and the Future of Administration

International Conference of RCCG Country and Regional

Administrators

October 2019

Pastor Olusola Adewole

PwC

2. The Administrator in the Digital Age

1. Forces Shaping the Future

Contents

3. Preparing for Tomorrow

2

October 2019

Forces Shaping the Future

PwCDigital Disruption and the Future of Administration

Global Mega trends

Demographic

shifts

Shifts in global

economic power

Technological

breakthroughs

Rapid urbanisation

Resource

scarcity and

climate change

▪ AI

▪ Chatbots

▪ Virtual reality

▪ Wearables

4

October 2019


October 2019

5

Disruptive Technology

WHAT IS IT?

Innovation that significantly alters the

way consumers, industries or

businesses operates.

Displaces established and leading organisations,

products and services

Creates a new market and audience,

eventually disrupting existing value chains


Disruptive Technologies 1/2

6PwC’s 2017 Global Digital IQ Survey: Emerging technology insights

DronesFlying robots that can be remote-controlled

or flown autonomously

Augmented RealityMerges the physical and digital realms. AR can

offer more realistic training, speed up repetitive

tasks

Internet of ThingsNetworks of low-cost sensors and actuators

for data collection, monitoring, decision

making, and process optimization

Artificial IntelligenceIntelligent software systems that can perform

knowledge work tasks involving unstructured

commands and subtle judgments

Advanced Robotics

Increasingly capable robots with enhanced

senses, dexterity, and intelligence used to

automate tasks or augment humans

3D PrintingAdditive manufacturing techniques to create

objects by printing layers of material based on

digital models

Virtual RealityImmerses humans in digital experiences. It

allows people to train for all manner of jobs

requiring physical coordination

Block ChainA distributed database technology that could

make transactions more transparent and

secure.


October 2019

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The Future Church is Digital

Online church Blogs

Online Giving

Virtual Churches

On demand sermons


October 2019

8

Statistics on the Digital Church

54% of Christian

millennials watch online

videos about faith or

spirituality

55% of church goers use

the Internet to read Bible content

In 2017, 84% of Protestant pastors

reported that their church uses Facebook

as their primary online communication tool

43% use a Bible app on

their smartphone.

The average click-through-

rate is 115% higher for church emails that

include at least one social

media link

49% of all donations are

made via a card.

62% of churches use

social networking to connect

with individuals outside of

their congregation.

Source: Barna Group

https://www.barna.com/research/state-bible-2017-top-findings/

The Administrator in the Digital Age


Work demands are being transformed by A.I and digital hyper-connectivity…

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New SkillsAn innovative,

agile mind-setIncreased Productivity

However, these same advances present new opportunities, like….


The Administrator in the Digital Age

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October 2019

Automation in church administration is essential today. Church leaders desire Administrators who can:

In the digital age, a church's success or failure hinges on digital connectivity

Provide strategic support to leaders and are proactive

Understands technology and is digitally fit

Automate existing processes

Act a knowledge manger and keep the IT

infrastructure current and communications relevant

Create systems of engagement

Work with data to determine engagement levels

Preparing for Tomorrow


What Needs to Change?

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October 2019

Skills Mind-sets Relationships Behaviours


The Top 4 Skills for the Future Administrator

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1 2

Digital Skills Agile Thinking Skills

3

Relationship Skills

4

Cross Cultural Sensitivity


The Top 4 Skills for the Future Administrator 1/4

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Digital Skills

Digital Business Skills

Ability to work virtually

Understanding

Corporate Software

and Systems

Ability to use

social media and

the web



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Agile Thinking Skills

Ability to consider

and prepare for

multiple scenarios

Innovation

Dealing with

complexity and

ambiguity

Ability to see the

bigger picture



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Relationship Skills

Relationship

building

Co-creativity and

brainstorming

Working in teams

including virtual

teams

Collaboration



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October 2019

Global Acumen

Ability to

manage diverse

people

Understanding

International

Markets

Ability to work in

multiple overseas

locations

Foreign

language skills

Cross Cultural

sensitivity


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Embrace & invest in learning & personal reinvention

(The learning curve is the earning curve)

Develop your human skills: adaptability, leadership,

creativity, empathy and curiosity

Develop your competitive advantage – what makes you

different?

Improve your virtual collaboration and digital literacy

Be prepared to take on new responsibilities and employ

critical thinking

Preparing yourself for tomorrow…


October 2019

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The DFA workforce transformation engine is based on leading

academic research from PwC’s Katzenbach Center.

Skills Mind-sets Relationships Behaviours

It assesses digital fitness and readiness using the criteria below.

Introducing Digital Fitness Assessment (DFA)…


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PwC’s Digital Fitness App

Digital Fitness App conducts a rapid personal & organisation level

assessment

It gives a Digital Fitness Score that

shows you how digitally fit you are

It then delivers alearning experience

that’s both personal & addictive


October 2019

22

Start planning for digital

disruption now,

move deliberately.

Thank you

For further clarification (if any) please contact the following:

• Olusola Adewole - [email protected]

mailto:[email protected]

digital disruption and the future of administration · pwcdigital disruption and the future of...

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