“postal disruption opportunities for your future”

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Postal Disruption Opportunities for your Future World Mail & Express Americas February 2017

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Page 1: “Postal Disruption Opportunities for your Future”

Postal DisruptionOpportunities for your Future

World Mail & Express Americas

February 2017

Page 2: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Disruption or Opportunity

• Are National Postal Operators consigned to the dustbin of history?

• Are they relics of a bygone communication mode now relegated to museum status?

or

• Are they inspired to become new pioneers in communications and commerce?

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 3: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Opportunities for your Future• Demand Driven DeliverySM

Flexibility to meet consumer driven delivery

• Embedded Networks Putting the Post Office inside merchant locations

• Integrated International Postal NetworksGoing global, creating new international opportunities

• Repurposed AssetsRevitalizing Postal infrastructure

• Strange BedfellowsPartner to expand offerings

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 4: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Demand Driven DeliverySM (D3)

• Customer focused

• The consumer demands flexibility:• Speed: Specific time, same day, 1-3 days, 4-7 days• Price: Based on speed option• Location: ‘Where I want it, when I want it’

• Who has the competitive edge?• Merchants who offer the best delivery service features• Carriers who offer merchants the best delivery option set

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 5: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

What does the research tell us?

• 78% millennial online consumers buy from one retailer over another because they offered more delivery options.

• Same-day/instant delivery will grow to 20% to 25% of eCommerce volume.

• Online consumers will pay significant premiums for same day delivery.

• Newer eCommerce merchants offer same-day and instant delivery.

• Laptops and mobile devices have put consumers in control.

Conclusion: Merchants and carriers need to invest and modify their traditional processes to create a consumer-centric supply chain.

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 6: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

What can carriers do today?MODE

Carrier

To the

Door/

carrier

P O

Box

Hold at

Location/

Access

Point

Parcel

Locker

Pick up

Drone

Autono

mous

Ground

Vehicle

In Store

Pickup

Mobile/

Hand to

Hand

NPO X X X X ? ? ?

B X X* X X ?

C X X* X X X ?

D X X* X X ?

E X X* X ? ? X X

F X X X

* Through a 3rd party a last mile partner? Possible, but details unknown

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 7: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Which carriers will merchants use?

NPO

Carrier C

Carrier B

Carrier D

Merchant A

Merchant B

Carrier E

Merchant C

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 8: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Embedded NetworksBrick and mortar merchants can compete with eCommerce platforms

• Reverse the delivery model: Bring the postal network to merchants

• Advantages:

• Merchants can offer multi-channels for delivery

• NPOs can use merchant space for operations

• Customers can buy online and return to store

• Target Merchants:

• Big Box stores, Shopping Centres and High Streets / Town Centers

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 9: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Embedded Network Model: Big Box Store

Loading

Apparel

Housewares

Groceries&

Household

HBAsPharmac

y

Cosmetics

Toys Electronics

PostalDeliveryUnit

Cards, Party Crafts

CourtesyDesk

Checkouts

Bank

Receiving/Inventory

Tools & Automotive

Garden

Food Court

Post Office Retail

Loading Dock

Jewelry

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 10: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Embedded Network Model: Shopping Centre

Postal Delivery UnitPost

OfficeRetail

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 11: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Integrated International Postal NetworksCurrent Model

• Strong domestic networks

• Fragmented international connections, no tracking end-to-end,

administrative burdens, and inconsistent service

Future Model – Integrated network

• Consistent international service levels

• End-to-end visibility with reliable tracking systems

• Better accountability from a single carrier

• New product and service opportunitiestheCEPgroup.com +1 202 602 6694

[email protected]

Page 12: “Postal Disruption Opportunities for your Future”

International Postal Network

• Current Model • Future Integrated Model

Post “B”

Post “A”

Post “C”Post “E”

Post “D” Post “A”

Post “B”

Post “C” Post “E”

Post “D”

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 13: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Repurposed AssetsIncreasing revenue and leveraging asset inventory

•Universal delivery assets• Mail delivery personnel• Delivery vehicles• Address management• Total locations coverage

•Distribution network assets• Mail sorting and processing plants• Transportation network

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 14: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

ADMINISTRATIONS 2013 2014 2015 ADMINISTRATIONS 2013 2014 2015

Antigua and Barbuda 17 12 El Salvador 152 152 152

Argentina 3'944 3'797 3'799 Greenland 86 86 73

Aruba 5 Guatemala 399 395

Barbados 18 19 19 Guyana 69 69 69

Belize 15 15 15 Honduras (Rep.) 106

Bermuda 24 18 16 Jamaica 545

Bolivia 99 68 42 Mexico 25'866 25'809

Brazil 11'991 12'225 12'331 Paraguay 246 259

Canada 21'805 21'784 21'740 Peru 519 495 257

Cayman Islands 21 21 Saint Christopher (St. Kitts) and Nevis 8 ND 8

Chile 532 492 491 Saint Lucia 46 46 47

Colombia 1'153 1'158 1'304 Saint Vincent and the Grenadines 23

Costa Rica 114 114 111 Suriname 35 37 37

Cuba 815 Trinidad and Tobago 109 92 70

Dominica 46 United States of America 29'773 30'088 30'529

Dominican Republic 184 184 182 Uruguay 450 348 589

Ecuador 355 307 322 Venezuela (Bolivarian Rep.) 333 333 328

Repurposed Assets ExampleAmericas NPO Retail Asset Summary (Source: UPU)

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 15: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Repurposed Asset OpportunitiesWhat can you do?

• Banking (Non-NPO owned / Partner Alliance, revenue share)

• Multi-carrier Hold for Pick-up (per item fee)

• Government services shared space (per transaction or sq. footage)

• Office supplies, printing, and pack-n-ship services (Non-NPO owned / Partner Alliance, revenue share)

• Area Wi-Fi network towers (Communications carrier alliance)

• eCommerce returns services

• High street merchant delivery hubs (D3)theCEPgroup.com +1 202 602 6694

[email protected]

Page 16: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Strange Bedfellows

Possible paths to business growth

• Build: Expensive, lack in-house expertise, time consuming

• Buy: No opportunities available, expensive

•Partner: Integrate complementary systems, networks, and brands, faster time to market

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 17: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Strange BedfellowsDon’t build or buy. Partner

• Last mile delivery: FedEx SmartPost®, UPS SurePost®

• Community Post OfficeTM: US Postal Service

• Co-branded services: Canada Post PriorityTM

Worldwide, USPS Global Express Guaranteed®, India Post / DHL World Net Express

• Retail partnerships: PHLPost / DHL, Chunghwa Post / DHL

theCEPgroup.com +1 202 602 6694 [email protected]

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Page 18: “Postal Disruption Opportunities for your Future”

the CEPGroupSM © 2017

Future Topics

• Adaptive Addressing

• eID Postagesm

• Walking robots “Cassie”

Thank you!John Manzolillo theCEPgroup.com

theCEPgroup.com +1 202 602 6694 [email protected]

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