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SAP Customer Success Story 

METRO CASH & CARRY INTERNATIONAL GMBHmySAP™ HUMAN RESOURCES IMPLEMENTATION HELPSMETRO MANAGE RETAIL ACTIVITIES WORLDWIDE

With revenues of around 50 billion, the Metro Group is the f ifth

largest retail company worldwide. It divides its business into fou

areas – one of which involves operating some 400 retail outlets

called Metro Cash & Carry (MCC). These stores, which are

disbursed throughout the globe, generate more than 45% of the

group’s total sales.

To help manage a staff of more than 72,000 people (as of busines

year 2002) who work for Metro Cash & Carry, the group chose

mySAP™ Human Resources (mySAP HR). Upon successful

implementation of organization management, administration,

and payroll applications in countries such as Poland, Austria,

Russia, Slovakia, and the Czech Republic, the Metro Group

brought SAP Business Consulting on board to help evaluate the

potential costs savings and benefits of a more extensive mySAP H

rollout.

With its Metro Cash &

Carry stores, whichare managed under the

brand names Metro and

Makro, the Metro Group

remains the international

market leader in self-

service wholesaling.

A benchmark analysis

performed by SAP

Business Consultingshowed that, by imple-

menting mySAP™ Human

Resources throughout its

network of stores, the

group would experience

significant savings and

benefits.

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BENCHMARK ANALYSIS BASED ON

SAP BEST PRACTICES

Ute Riemann, head of the benchmark project for MCC, describes

how the team created its analysis: “We first selected industry-

neutral and industry-specific figures by using the key

performance indicators (KPIs), and used them as the basis for

quantitative evaluations, such as by cost, for example.” However,

qualitative aspects were also included in the analysis. “We used 

SAP® Best Practices to evaluate the performance of current

processes and to determine the optimization potential of 

mySAP HR,” says Riemann. “Once consolidated and processed,

the quantitative and qualitative key figures provided a transparent

picture of the operative and strategic potential per application

area and for the company overall.”

“Once consolidated and processed, the

quantitative and qualitative key figures

provided a transparent picture of the

operative and strategic potential per

application area and for the company

overall.”

Ute Riemann, Head of Benchmark Project for MCC

For example, the analysis showed that mySAP HR would 

significantly reduce the workload of routine tasks in the HR 

department, allowing employees to perform more strategically

important ones. It also concluded that mySAP HR could signifi-cantly reduce the administration workload for MCC human re-

sources personnel.

"One of the key findings for us was the fact that the implementa-

tion of further modules will enhance the benefit of the system

considerably,“ commented Udo Stauber, head of HR Controlling

and SAP HR project manager, on the results of the analysis.

NEW APPLICATIONS

In addition, the analysis showed MCC management that imple-

menting new applications – such as e-recruiting and e-learning

could dramatically increase savings, while reducing costs. And 

how long did it take the team from SAP Business Consulting to

perform the benchmark analysis for MCC? “A study of this kind

can be completed within 12 days,” says Riemann.

GREEN LIGHT FOR FURTHER GLOBAL ROLLOUT

Based on the positive results, the group gave a green light for

further rollout of mySAP HR at its Metro Cash & Carry stores.

AT A GLANCE

Company Metro Cash & Carry International GmbH (MCC)

Project Benchmark analysis for global implementation ofmySAP HR at MCC

Goals Support decision making through quantitative andqualitative determination of potential costs andbenefits based on internal and external benchmarks

Implementation SAP Business Consulting

The result Decision to implement mySAP HR worldwide

50 064 121 (03/08) Printed in USA.

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