metro cash and carry pakistan (1)

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sourcing and logistic management of metro cash and carry

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Talib.pk is the biggest community for students and professionals where you can find and download lot of Lectures, Projects, sample Papers, thesis and many more Visit Below link

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PROJECTMETRO Cash & CarryPartner for Professionals

A seccessfull business throughout the worldWhere you think we are there**********

(In the Name of Allah, Most Gracious, Most Merciful)Prepared for Ms ANIQA ZUBAIRTeacher ITBPrepared byALI RAZA RAFIQ 7108SAFWAN SAFDAR 7111ABDUL HANNAN 7103

BANKING & FINANCEGC UNIVERSITY FAISALABAD

Partner for professionals

Metro is cash and carry wholesaler for business and professionals. Metro provide quality products and business solution at the lowest possible prices

Metro will dominate the cash and carry wholesale segment globally , through our unique business formula which improves the competitiveness of our customers all over the world

Table of contentsChapter title page no.Introduction 1

Business concept..1

Partner for professional .2

Facts and figures..3

10 Metro principles.4

Company of opportunity .5

METRO GROUP Compliance Programme .7

Product rage..9

Food.9

Non-food11

Price list14

METRO own brands.16

Services 17

Customers..18

Steps to become a Customer.20

In our views ...23

Welcome to METRO Cash & Carry Partner for Professionals!INTRODUCTION

Business Concept The METRO Cash & Carry concept was unique when the first store opened its doors to the German businesses in 1964: instead of placing orders for the delivery of goods through multiple vendors, customers selected their own purchases directly at a store in Mlheim an der Ruhr, Germany, and took those goods with them. Today, the company has grown to become the leading international player in self-service wholesale, operating with around 700 outlets in 30 countries. Much copied around the world, METRO Cash & Carry is once again setting itself apart from its competitors. What is METRO Cash & Carry?METRO Cash & Carry this name stands for one of the great success stories in modern commerce. The unique wholesale business-to-business model of METRO Cash & Carry is focused only towards professional customers such as hotels, restaurant, caterers as well as small and mid-sized retailers. METRO Cash & Carry offers this target group a greater efficiency than the multilayered supply chain thus helping them to improve their business: By offering them a one-stop solution for their purchases, by helping them to improve their assortment, by offering them high quality products at reasonable and transparent prices and by offering them a consistent supply sourceWhat does METRO offer?METRO Cash & Carry is a reliable partner for more than 20 million professional customers worldwide. It gives them a clear competitive advantage in their own markets. Professionals can purchase everything they need to run their business: A restaurant owner, for example, can buy food like fish or vegetables as well as kitchen equipment and office supplies. METRO Cash & Carry offers an exceptionally wide range of high-quality products under one roof. Depending on the size and type of wholesale center, the assortment includes up to 20,000 items in the food range and 30,000 items in the nonfood sector. As the name implies, METRO Cash & Carry customers select their own items and take them with them to their restaurants and shops. With this unique business-to-business concept, the company has grown to become a leading international player in self-service wholesale.. We are the Partner for Professional Customers Our passion is to exactly meet the needs of our professional customers in order to strengthen their own business. This is the key to the METRO Cash & Carry success story: with around 700 stores in 30 countries, we are the internationally leading self-service wholesaler METRO Cash & Carry is the leading international player in self-service wholesale: customer-focused, international and innovative. Our concept is oriented towards helping our customers to successfully run their own businesses; made for professional customers who hold a business licence, such as hotels, restaurants, caterers, small retailers and offices.Our strategy is focused on an enhanced wholesale model suited for the most demanding international markets - across the world from Madrid to Moscow to Shanghai. With the introduction of a regional organisation we have optimised the companys structure for the future. We are looking back on a history of success in wholesale concepts.

METRO Cash & Carry InternationalMETRO Cash & Carry looks back on a history of success in wholesale concepts. Founded in 1964 in Germany, the company quickly spread to many countries in Europe, Asia and Northern Africa. Its tradition in wholesale is accompanied by social heritage: A truly international corporate culture. International expansion is a significant element of the corporate strategy. In about four decades, METRO Cash & Carry has grown from a Western Europe-centred wholesale concept to a leading international player in self-service wholesale, operating over 687 outlets in 30 countries in 3 continents. There, METRO Cash & Carry not only benefits from the dynamic economic development but also strives to promote local purchasing power and consumer demand.METRO Cash & Carry PakistanMETRO Cash & Carry announced its operations in Pakistan in January 2006 & since then it has established itself as a potential market leader in self service wholesale. METRO Cash & Carry Pakistan opened its first wholesale centre in Lahore in October 2007 and today it is successfully operating 5 wholesale centres, 2 in Lahore, 1 in Karachi, 1 in Faisalabad & 1 in Islamabad.The companys country head office is based in Lahore at Thokar Niaz Baig near motorway. The current Head count of employees is approx 1176 including Head Office & 5 wholesale centres

In facts FiguresCash & carryTypePrivate

IndustryWholesale

Founded1964

HeadquartersDsseldorf, Germany

Key peopleFrans W.H. Muller, CEO

ProductsFMCG

Locations702

Number of countries31

Revenue36.1 billion (2010)

Employees280,000 (2010)

Websitewww.metro-cc.com

Total selling space5.3 mn sqm

Articles, food assortment20,000

Articles, nonfood assortment30,000

Metro cash and carry through out the worldCash and carry with holding a list of 31 countries, 3 continentsCash and carry having same outlets, same building structure, same type of control and same type of customers through out the world

10 METRO Cash & Carry principlesThe success of the company is based on the following principles: Focus on professional customers One-stop shopping Efficient store concept designed for professional needs Advanced customer service Enhanced customers competitiveness Excellence in supply chain and quality management Strengthening of local suppliers Development of national infrastructures Career opportunities Internationally transferable conceptStore Formats In the METRO Cash & Carry wholesale stores, the focus on the special needs and demands of professional customers, mainly from HORECA businesses, reflects in the structure and the three different wholesale store formats: the Classic format (10,000 16,000m2), the Junior format (7,000 9,000m2) and the Eco format (2,500 4,000m2). METRO Cash & Carry is always located at major traffic junctions with excellent transport access and sufficient parking space. The opening times are adjusted to the business hours of the customers.Local Requirements Up to 50,000 different food and non-food products catering to the specific needs of national and local customers are always available -- in excellent quality -- at METRO Cash & Carry. Worldwide, we are the first to offer regional products for regional professional demand: In China, specialties like dim sum are as much a part of our product range as kfte in Turkey or plum pudding in England. This implies a unique local sourcing system: up to 90 percent of METRO Cash & Carry goods are purchased from local producers and suppliers. Close cooperation with them builds trust and increases the level of acceptance that METRO Cash & Carry enjoys at each of its locations.Strategy The unique wholesale business-to-business model of METRO Cash & Carry ensures the companys future prosperity supported by two major strategic pillars: the development of tomorrows METRO Cash & Carry by focusing on the major performance improvement program "MCC2012 Committed to Excellence" and the leading international growth of the wholesale concept. The key to success is our flexible business concept which can be adapted to specific national and local customer needs in any emerging country as well as to the demanding value enhancing project on an international base. Overall, METRO Cash & Carry forms part of the strategy of METRO GROUP, a major international player in trade and retail. The holding, METRO AG, is listed on the stock market. More detailed information is supplied by METRO GROUP Investor Relations.StructureWith operations in 30 countries, 3 continents and 11 time zones, METRO Cash & Carry is the most international player in the self-service wholesale sector. Entrepreneurial thinking and a pioneering spirit is always an integral part of the virtues of METRO Cash & Carry: we have been among the first international trading companies in many countries such as China, India, Russia and Turkey. Thereby, METRO Cash & Carry also supports the development of local trading infrastructures and modern supply chains.CEO Frans Muller, a member of the Management Board of METRO GROUP, takes charge of METRO Cash & Carrys entire business which operates an international network of over 700 wholesale markets with a two-region management structure: Europe & MENA and Asia, CIS & New Markets.Company of OpportunityMETRO Cash & Carry is the international leading company in self-service wholesale. For over 40 years, the company has been supporting high-volume commercial customers. Today the company is represented in 31 countries and offers its commercial customers up to 50,000 different products (variable from country to country) under one roof.METRO Cash & Carry employs more than 280,000 people across the world and in many regions is among the biggest employers. Qualified, highly-motivated employees create the foundations needed for successful expansion on an international level and sustained growth of the wholesaling company. A performance-driven approach, openness and international outlook are the corporate culture that we practice.MCC Guiding Principle:1. Trust and Respect Everybody's opinion counts We treat every person the same way2. Open Door Policy We avoid organizational barriers Two-way communication We encourage change and sharing of ideas3. Empowerment to Personal Responsibility We allow people to take risks We consider "making mistakes" as part of the game4. Be a Role Model We demonstrate commitment and enthusiasm5. Setting Clear Personal Objectives and Tasks We have implemented a management-by-objectives concept6. Recognition and Reward We consider honest and transparent feedback as a "must" We reward high performance (not only with money)7. Team Spirit We encourage maximum team engagement and knowledge8. Positive Working Environment We guarantee a safe and healthy working environment We encourage innovation and creativity

9. Corporate Social Responsibility We are committed to the principles of social responsibilityWhy join METRO Cash & Carry? METRO Cash & Carry employs more than 280,000 people across the world and in many regions is among the biggest employers. Qualified, highly-motivated employees create the foundations needed for successful expansion on an international level and sustained growth of the wholesaling company. A performance-driven approach, openness and internationality are the corporate culture that we practice. We offer international exposure and personal development through training abroad and also on-the-job opportunities for skill up gradation.. METRO GROUP Compliance Programme The activities of the METRO GROUP are subject to manifold laws, regulations and self-imposed codes of conduct. In 2007 METRO GROUP has created a group-wide standardized Compliance Programme which combines and complements the existing measures to ensure compliance with these rules. The goal of the Compliance Programme is to support all METRO GROUP employees in complying with relevant laws, regulations and codes of conduct. For this purpose, clearly defined measures were established. Their implementation is organized and coordinated by the Compliance Officers of the METRO GROUP.

Essential components of the Compliance Program are the eight Business Principles of the METRO GROUP: Avoiding and Handling Conflicts of Interest Offering and Granting Benefits Soliciting and Accepting Benefits Appropriate Handling of Corporate Information Compliance with Antitrust Law Diversity, Equal Opportunity and Tolerance Non-Discrimination Respect for Fair Terms and Conditions of Employment Compliance with Applicable Laws and Company GuidelinesMetro groupMade to tradeType AktiengesellschaftTraded asFWB: MEOIndustryRetailFoundedMetro AG formed in 1996HeadquartersDsseldorf, GermanyArea servedEurope, Asia, and AfricaKey peopleOlaf Koch (CEO and Chairman of the management board), Franz Haniel (Chairman of the supervisory board), Mark Frese (CFO)ServicesSupermarkets, hypermarkets, consumer electronics and appliance retail, department storesRevenue 67.26 billion (2010)[1]Profit 850 million (2010)[1] Total assets35.07 billion (end 2010)[1]Total equity6.460 billion (end 2010)[1]Employees283,280 (average, 2010)[1]DivisionsMetro Cash and Carry, Real, Media Market, Saturn, Galleria KaufhofWebsitewww.metrogroup.deMETRO Cash & Carry Pakistan Wholesale CentersMETRO Cash & Carry is successfully operating 5 wholesale centers in Pakistan i.e. 2 in Lahore, 1 in Karachi, Faisalabad & Islamabad respectively.METRO Cash & Carry Pakistan (Pvt.) Ltd. Head officeCanal Bank Wholesale CentreThokar Niaz Baig, Multan RoadLahore 53700PakistanTelephone: +92 (0)42 37508001Fax: +92 (0)42 37508094 UAN: 111 786 622Opening Dates: Canal Bank Wholesale Centre, Lahore: October 30, 2007Capital Wholesale Centre, Islamabad: April 03, 2008Lyallpur Wholesale Centre, Faisalabad: January 14, 2009Airport Wholesale Centre, Lahore: January 14, 2009Safari Park Wholesale Centre, Karachi: March 26, 2009Product rangeEach store is tailored to address the needs of professional customers. We offer a wholesale price that leaves the customer room for healthy margins and provide a one-stop-shop for the customer. In the food range, freshness is our first priority. This is guaranteed by the efficient supply-chain and quality control management we have in-place. In non-food, we offer only products that are up-to-date in terms of technology and design, and meet all safety standards.FoodAt the METRO wholesale center you can find a wide range of food productsDairy, FrozenMETRO offers an all-new assortment of cheese and dairy products sourced from across the globe which includes a delectable range of fine cheese, rich cream, butter and other exciting gourmet products - all available to suit your needs.The range includes: Cheese, Butter, Eggs, UHT Milk, Cream, Pasteurized Milk, Yogurt, Chilled Ready Meals, Drinks, Ice Cream, Frozen Vegetables & Fruits and Frozen Ready to Serve. MeatAll types of Halal meat (Fresh, Frozen, Processed) is available in a temperature-controlled environment. Availability of premium quality meat is ensured through reliable supply chain procedures and strict quality assurance measures, right from live stock procurement to end-product at our center. A variety of meats is available in different cuttings of Mutton, Beef and Chicken to cater the needs of our professional customersThe assortment comprises a wide range of meat from local breeds:- Mutton: (bakra, chatra, dumba)- Beef: (bachra, katta, cow, buffalo)- Chicken: (Broiler, Desi)All meat products are packed in a hygienically controlled environmentFresh Fish & SeafoodAn assortment of high quality seafood, obtained through local and international sources, is available at METRO Cash & Carry. The seafood is offered in different forms such as alive, fresh, frozen (raw & marinated) and delicatessen.Fruits & VegetablesThink METRO, Think Fresh!Fruits and vegetables sold at METRO are sourced directly from growers. State-of-the-art technology is used to maintain freshness and quality while availability is guaranteed by keeping the products under a cool chain. METRO has its own system for quality analysis and checks. Fruits and vegetables presentation and packing are designed to make life easier for our customers. There is a wide range of local and imported products available under one roof. Edible Groceries, Canned Goods and BakeryEdible Groceries include all such items that are consumed in every part of Pakistan on a daily basis, such as Sugar, Vegetable Oil, Rice, Spices, Flour, Lentils and many other products. A wide range of grocery items are available under one roof at METRO centres with a mix of local and imported brands. The Canned Goods category offers Jams, Ketchup, Sauces, Canned Fruit and Vegetables, Pet Food, Canned Fish and other canned food products. In the freshly baked category, all kinds of breads, cakes, biscuits, etc. are available. Sweets and Confectionary The assortment includes: Biscuits, chocolates, toffees, chewing gums, candies, tea, coffee, cocoa powder, crispies, Nimko, powder drinks and dried fruits and nuts. Edible Grocery - Oils, Cereals, Coffee, Tea, Biscuits, Spices, Seasonings, Sugar, Sauces, Pickles, Noodles, Soups, etc. Tobacco and BeveragesThe category offers a wide variety of Carbonated Soft Drinks, Bottled Water, Juices, Energy Drinks, Squashes, Syrups & Concentrates, Non-Alcoholic drinks and cigarettes. Detergents Detergents include all products that come under Cleaning & Caring. METRO Cash & Carry offers a wide range of national and international brands are made available after understanding the needs of our customers. This category includes: Laundry Detergents, Fabric Caring Agents, Dish Washing Agents, Hygiene Papers, Paper Products, Shoe Cleaning & Caring, Insecticides and Disposables. Cosmetics & ToiletriesCosmetics and toiletries included articles related to personal care and hygiene. Our focus on understanding the needs of our customer enables us to build assortment that becomes business solution for our customers. The articles in this category include: Baby care products; Bath and shower products; Colour cosmetics; Deodorants; Depilatories; Fragrances; Haircare products; Men & Women grooming products; Oral hygiene; Premium cosmetics; Skin care and Sun care products.Non FoodMETRO offers a wide range of Non Food productsOffice EquipmentMETRO caters to the needs of modern business by providing a wide range of office equipment and materials. These include: Computers, Accessories, Printers, Mobile phones, Fixed Line Phones, Faxes, School Products, Copy Paper, Packaging Materials, Office Supplies, POS material and Stationary. All major brands are available under one roof, such as HP, Samsung, LG, Motorola, Nokia, Aurora, Sigma, Max, Pelikan, Piano, Picasso, etc. Media , Radio & Accessories METRO offers all the famous brand names such as Samsung, Sony, LG, Philips, Olympus, Nikon, Yashica, Nobel, Fuji, etc. The product range includes TV sets, DVD Players, Home Theatre, Hi Fi, MP3/MP4 Players, Digital Camera, Camcorder, Game Consoles, Car Audio, Batteries and Chargers, Books, Journals, Magazines, Newspapers, Recorded, Unrecorded Media and Storage Media. METRO prides itself in bringing the latest technologies & innovations to its customers. Home Electronics/House HoldA wide range of Home Appliances such as washing machines, refrigerators, freezers, cookers, microwave ovens, air conditioners, built-in appliances, hand blenders, mixers, deep fryers, irons, vacuum cleaners and all small electric appliances. All leading brands such as LG, Samsung, Mitsubishi, Haier, Dawlance, PEL, Panasonic, Siemens, etc. are available at most reasonable prices. Household Goods The Household range includes products from pots and pans and chaffing dishes to commercial tableware and glasses for Hotels, Restaurants and Caterers. The selection includes brands in the following segments: Pots & Pans (Tefal, Sonex, Majestic, Prestige) Tableware (Luminarc, Clayworks) Glass (Pasabache, Bormioli Rocco, Toyonasic, Ocean) Cutlery & Cutting Tools (Cocktail, Kiwi) Kitchen Utensils & Serving Articles (Fackleman). The range also include decoration products (Walther Glass), CandlesCleaning items. Lamp fixtures, lamps & bulbs (OSRAM, PHILIPS) Electrical items (BUSH) Bathroom & Sanitary (Faisal & ICL) Flooring (Krono Flooring) Paints and painting accessories (ICI,Master Paints) General use and specialized hand tools (Stanley) Power tools (BOSCH, Black & Decker) Generators (Honda) and operating equipment. DIY also offers a wide range of car interior and exterior equipment, car care solutions (MOTHERS, COSMIC) and good quality tyres at low rates (GOODYEAR, NEXEN). Home Textile/Home Decoration METRO offers a comprehensive array of Bed Linen, Towel, Quilts, Cushions, Blanket, Table cloth, Carpets, Mattress and Office Furniture to suit domestic and commercial needs Ladies wear/Mens wear/Childrens wear/Shoes/Luggage The Apparels Division at METRO offers a wide variety of brands and high quality products at wholesale prices. The Ladies wear category offers both Eastern and Western wear. Mens wear offers top brands such as Wrangler, Bonanza, Leeds, etc. for formal and casual wear. The Childrens wear section offers Skids and Colors and a modern collection of shoes under such brands as Servis, Bata, Starlet. The luggage category besides American Tourister, Eminent and Lambertazzi (a METRO brand) are available. Sports & Seasonal This section offers high quality Gym Accessories, Motorcycles, Sports Apparel, Swimwear and Sports Shoes. There is a complete collection of top brands is available at compatible prices, such as Puma, Servis, Cheetha, and Ihsan Sports, besides Pak Hero motorcycles. The section also offers a complete range of imported Garden Furniture and Accessories, Lawnmowers, Camping, Water Sports, BBQ, Decoration Items, Artificial Flowers and Planting Pots. Additionally, some leading brands that are available include Barbie, Disney, Fisher Price, Hot Wheel and Leapfrog

Product DescriptionMUPrice w/o GSTPrice with GST

ENERGIZER RECHEARGABLE AA22404468.64

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ENERGIZER WATER PROOF WP-2511435504.6

ENERGIZER/EVERDY RECH LITE RC-10211723.281999.0048

HEDGE CLIPPER PRO CLASSIC1399.13399.13

ENERGIZER RECHARG LANTERN TL-0519291077.64

ENERGIZER HARD CASE TUF-2D1699810.84

CANON GAS GEYZER CLASSIC 55115085.3517499.006

PICASSO CRYSTAL 10 BALLPEN BLUE105050

MULTI PLUG ADAPTER 20A, 250V AERO199114.84

3 PIN 16A CIRCUT BRE BUSCH JAEGER1539625.24

15W 2U DAYLIGHT, E27 OSAKA2219219

REMINDER WRITING PAD 5.5" X 8.75"5141163.56

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URDU LEDGER LARGE NO 3, 60 PAGES1170.94198.2904

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URDU CASH BOOK NO 3, 60 PAGES1170.94198.2904

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6PC TEA SPOON (BIG) - ART JADE6395.69459.0004

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6PC DESSERT FORK - ART JADE6487.07565.0012

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WRINGER TROLLEY 40X27X34CM17400.868584.9976

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25W SP DAYLIGHT B22 OSAKA2329329

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ORIENT WATER DISPENSER OWD-52917757.768999.0016

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GFC LOUVRE TCP FAN 15"12326.722698.9952

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GFC EXHAUST PLASTIC BODY FAN 10"11292.241498.9984

AURORA CASH COUNTING MACHINE V10155006380

AURORA COUNTING MACHINE BNC 200011400016240

AURORA PAPER SHREDDER AS-880175008700

SONY DVDR 10 PCS10325377

SONY DVDR SPOOL 50509351084.6

SONY DVD RW 5 PCS5259300.44

SONY CDR SPOOL 5050629729.64

SONY CDR SPOOL 10010012791483.64

. NAIL_SAVER . SCOTCH_BRITE X33110.35128.006

. TISSUE FAC_MULTI_BOX SOFTEX X44183.72222.0048

. . TOILET_ROLL SOFTEX X1010164.8198.976

.PAPER_NAPKIN . SOFTEX X44200232

2-RING BINDER FIBRE BOARD A4 SIZE4414.58480.9128

METRO own brandsComing soon!!!!!!!!!!!!!!!!!!!In several food and non-food product categories METRO Cash & Carry offers a wide range of its own brands. These brands are highly popular across the globe.The availability of these brands allow our customers to save money without compromising on the quality for which we are famous and feel proud of it.Quality Top product quality is a benchmark for METRO Cash & Carry. Maintaining quality standards is one of the most important issues for the whole company. Different instruments help METRO Cash & Carry meet its commitment to quality as real quality is not always easy to recognize at first glance. An advanced quality assurance system built on international regulations as well as a supply chain management based on HACCP standards for the company and its professional customers help guarantee highest quality at any timeBrands METRO Cash & Carrys ambition is simple and clear: being a trusted partner for professionals. Therefore, brands play an important role building up a relationship of trust with quality-seeking professional customers. Each of our products is offered in large volumes at highly competitive prices and meets METRO Cash & Carrys highest standards in rashness, quality and service. This is guaranteed not only by well known local and international brands, but also by the top six METRO Cash & CarryServices METRO Cash & Carry is the partner for professionals: We fulfill the business demands of our customers by offering excellence in every respect. METRO Cash & Carry is not only the leading international self-service wholesaler, but also a solution provider for professionals from restaurants, hotels, catering companies, traders and other service companies. Customers' success is the engine that drives our efforts. The range of METRO Cash & Carrys services all serve the goal of anticipating what professionals need: From recently introduced delivery services to A GASTO consulting and solutions management, modern Trader Shop concept planning through to up-to-date customer promotion services via METRO Post.Product Labeling In many countries, METRO Cash & Carry own brands are labelled with detailed information on calories, recommended average consumption and many other useful health guidelines. This helps our professional customers to build up sustainable relationship with their customers.Effective Cooling In Denmark, METRO Cash & Carry opened a store which is pioneer for new measures, techniques and layout modifications to reduce energy consumption in all stores of METRO Cash & Carry. At the Aalborg store, the company is testing an innovative cooling concept to decrease the emission of CO2. Fresh foods like meat, fish, dairy products as well as fruits and vegetables are displayed in closed departments. This avoids the effusion of coldness and leads to a more efficient energy use. Moreover, state-of-the-art cooling shelf technology is applied. Supply Chain In each market METRO Cash & Carry is active in, the company sources up to 90 percent of the products from local suppliers and distributors. The strong regionalisation of the METRO Cash & Carry concept implies a sustainable development of the local producers to meet the international standards in product quality and safety. Several farmer development programmes and projects for the traceability of regional food products are just some of the elements of a sustainable supply chain.Farmer DevelopmentMETRO Cash & Carry Pakistan lives up to its responsibilities. The company is planning to cooperate with the German Investment and Development Company (DEG) on a program to support farmers and fishermen. Participants will learn how to improve quality, increase yield and upgrade logistics. The training programmes strengthen the competitive position of local producers and enable them to enter new export markets. As a pilot project, METRO Cash & Carry Pakistan already implemented a training seminar for 50 fish farmers in Punjab. In Pakistan, the company also invests in modern mobile fish handling centres to ensure the cold chain and set new quality standards for fresh produce.Human Resources METRO Cash & Carry is a truly international employer: The Company operates stores in 30 countries from Great Britain to China. The responsible management of the international workforce is a main factor of the company's long success story. The sustainable development and training of talents, the integration of the demographic change as well as diversity in the company's human resources structure is a trademark of METRO Cash & Carry.Care & Share As the international market leader in the cash and carry sector, METRO Cash & Carry aligns business success with social responsibility. The company-wide initiative Care & Share supports local charitable organisations with donations of food and other goods to people in need. Through individual or ongoing social sponsorship and donation activities, METRO Cash & Carry supports initiatives in countries such as Austria, Germany, Hungary, Pakistan, Poland, Portugal, Spain, Vietnam and Ukraine.

Delivery Services Since its successful introduction in Germany in early 2009, the delivery service has been carefully tested and step by step rolled out to other countries where METRO Cash & Carry operates. So far (until Oct. 2010) the value-added service is already available for professional customers in 26 countries across Europe and Asia. The innovative approach is widely embraced by the intended customer groups and has helped the company develop new customers and drive sales growth continuously. Around 4,600 employees are currently engaged in the delivery service around the world.Customer The professional range of products and services available at METRO Cash & Carry goes far beyond any ordinary retail offer. High quality and freshness, bulk packaging, competitive pricing, and value added services specifically aim at restaurants, hotels and owners of retail shopsMETRO Cash & Carry Customers Prepare or resell food and drinks and rely on the guaranteed product quality and freshness of METRO Cash & Carry Are professionals who do not accept any compromises? Serve their customers with value added services and demand the same from their supplier are leading in their market thanks to competitive pricing, unbeatable quality and great service the key advantages of sourcing at METRO Cash & Carry As a partner for professionals, METRO Cash & Carry issues customer cards for business owners, self-employed professionals, freelancers and institutions only. The customer card guarantees access to the outlets of METRO Cash & Carry in 30 countries.10 good reasons why you should become a customer1. Lowest possible pricesQuality products available at best possible prices due to systematic buying approach.2. Stock availabilityComputerized Goods Management System (GMS) ensures availability of products on demand 3. One-stop shopMore than 20,000 food and non-food products offered under one roof to save your time 4. Extensive business hoursNon stop shopping available for longer hours Monday to Saturday : 7:00 am to 11:00 pm Sunday :11:00 am to 8:00 pm 5. Quality guaranteeQuality assurance and modern storage techniques ensure availability of high quality goods 6. Free parking Vast free parking space for all types of vehicles 7. After sales servicesTrained staff is always ready to provide after sales services to our valuable customers 8. Promotional activities For different promotional offers/schemes, customers will receive METRO Post once every two weeks. Email facility is also available. 9. Simple but comprehensive billing systemCustomers can scrutinize their own stocks using our detailed computer generated invoice 10. Great value for money A wide range of different quality products, at lowest possible prices, that increase your profitability.Customer First Customer orientation is key to success: Everyone should know their customers (be it our external customers in the stores or our internal customers in other departments, regions, countries, and headquarters) and be able to understand and fulfill their wishes. We approach the customer; the customer does not approach us. We understand and recognize customer needs before these arise. The corresponding principles are: Customer first in whatever we doTheir need is our jobSmile, then actAlways raise the barLead in our chosen customer target segmentsSteps to become a CustomerPlease visit your nearest METRO Cash & Carry wholesale center. (Addresses available on the front page of our website)2. From Customer Entrance obtain Customer Registration Form. Alternatively, you can take a print out from the links below.3. Fill in the form. (You may ask for assistance from the staff present at customer entrance desks)4. Attach the following items with your Customer Registration Form before submission.Proof of business e.g. Copy of business NTN registration certificate OR Registration with any trade body OR Authority letter on companys letter head etc., Copy of your National Identity Card.5. A temporary customer card shall be issued immediately. After due verification, a permanent card shall be issued. Permanent card can be picked up from that wholesale center after 10 days of form submission. This card can also be posted on customers address upon request.Positive turnover and growing customers The supplement to the company's classic self-service business model has been popular among customers and instrumental in boosting the companys turnover. In each country more and more customers have been drawn to METRO Cash & Carry thanks to the delivery service. Worldwide about 32,000 new customers were acquired throughout 2009 by virtue of this very initiative. The extensive implementation this year is expected to help the wholesale company secure another 50,000 customers around the world as benefiting from its wide assortment of quality goods is becoming more convenient and efficient. In our views We suggest you to visit Metro cash and carry at least one time. Cash and carry is perfact partner for professional. Becouse we can buy the things of everykind from a one- stop store,with its original taste, pure, fresh and lowest possible prices Top product quality is a benchmark for METRO Cash & Carry. Maintaining quality standards is one of the most important issues for the whole company. Computerized Goods Management System (GMS) ensures availability of products on demand Quality assurance and modern storage techniques ensure availability of high quality goods Extensive business hoursNon stop shopping available for longer hours Monday to Saturday : 7:00 am to 11:00 pm Sunday :11:00 am to 8:00 pm*** --- Thank you---***Project byMian ali raza