copyright © siemens enterprise communications gmbh and co. kg 2012. all rights reserved. siemens...

Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG

April 2012

OpenScape Office V3R3Networking

OpenScape Office V3R3

Networking Solution Guide

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2012. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Presented by: …

Siemens Enterprise Communications


April 2012


Agenda

Introduction to the Extended UC Domain

Overview and Features

Scalability and Technical Details

Scenarios / Use Cases

1

2

3

4


April 2012


OpenScape OfficeFrom MX/LX networks to an Extended UCC Domain

Introducing the Extended UCC Domain for SMBs

FromMX /LX

UCNetworks

V3R3

Expanding

Toan ExtendedUCC Domain

World(incl. HiPath 3000 & HX)

V3

UCC = Unified Communications and Collaboration


April 2012


Extended UCC DomainExplained …

UCC Networking explained

Why UCC Networking is also important for SMBs

Many Businesses have multiple locations (branches, sales offices etc.) or offices on a single campus

Site expansion is also typical as small and medium sized businesses grow

The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises

Benefits

Always know the availability of your colleagues in other locations and the best way to reach them

Stay within reach of your colleagues and customers from any device and location

Leverage powerful social media integration to extend your communications reach

Managing single UCC domain vs. multiple redundant standalone deployments

“UCC Networking involves multiple locations running

OpenScape Office and behaving as if they are on

one system”

Network-wide Collaboration

Single Directory

Unified Management


April 2012


OpenScape OfficeNetworking includes …

Multiple networked OpenScape Office MX

OpenScape Office LX utilizing MX gateway

Networked HiPath 3000 V9 / OpenScape Office HX

Mixed OpenScape Office MX, LX and

HiPath 3000 / OpenScape Office HX networks

UCC Domain Experience


April 2012


OpenScape OfficeUCC Features in the Network

Voice supported presence management (presence visibility)

Network-wide call status (ringing, on call, active mobile device)

Call Pick Up via myPortal

Instant Messaging including multi user chats

Drag & Drop Conferencing in the network

Network-wide Web Collaboration (with Desktop Sharing & Video)

Voicemail forwarding in the network

myAttendant change presence status for all users

System-wide internal directory and favorites

External directories via Open Directory Services

Integration into MS Exchange calendar and public folders

XMPP based presence & chat support to external partners

Extended UCC Domain experience for all users


April 2012


OpenScape Office V3 Networking Scenarios - Overview

Social Media IntegrationHiPath 3000 as Gateway HiPath 3000 UCC Network

International

OpenScape Office MX / LX in a single campus environment

Campus Regional / National

Multiple OpenScape Office MX / LX in an nationwide deployment

International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service

Use of HiPath 3000 as single Gateway for OpenScape Office LX deployments

Mixed HiPath 3000 / OpenScape Office HX & MX LX networks within one UCC Domain

Presence Federation with external 3rd party IM services supporting XMPP (e.g. Google Chat)

ITSP/Internet

PSTNPSTN

Munich Berlin

Hamburg

MXHiPath 3000 V9

& HX

LX

ITSP/Internet

PSTNPSTN

Munich Berlin

Hamburg

MX

LX

MX

PSTN

HiPath 3000 V9LXIP


April 2012


OpenScape Office NetworkingUse Case – Campus

OpenScape OfficeCampus Scenario

Examples of a Campus deployment include:

Small Startup Company with two offices in a business park

Small college campus or school Existing medical clinic that is expanding the

practice and needs another building

OpenScape Office MX or LX in each office / building Interconnected via Ethernet LAN, sharing one access

to PSTN (digital or SIP Trunk) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility

Solution

Integrated Presence, Chat and Web Collaboration Drag & Drop Conferencing Single company-wide directory Central Attendant Service Central Visible Voicemail

Features / Capabilities

Always know the availability of your team members Ease of use with UC client integration on preferred device Stay within reach of your colleagues independent of

device Reduced costs with central or automated Attendant

service

Benefits

PSTN

IP

Campus

MX MX

LX


April 2012


OpenScape Office NetworkingUse Case – Regional / National

Examples of a Regional/National deployment include:

Travel Agency with offices in different cities across local country / region Car dealer who is expanding his business with a new branch in the same cityTruck company who opens up a new branch in a different city

One OpenScape Office LX and multiple MX (city, region) Interconnected via ITSP or Internet, using multiple

access to PSTN (multi gateway) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) / myAgent (Contact Center) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility

Solution

Integrated Presence and Chat Network-wide Conferencing Single company-wide directory Central Attendant Service Integrated Contact Center


Always know the availability of your team members Ease of use with UC client integration on preferred device Reduced travel costs by using integrated conferencing Stay within reach of your colleagues independent of

device

Benefits

Regional/National

+49 89 … +49 30 …

OpenScape OfficeRegional / National Scenario

ITSP/Internet

PSTNPSTN

Munich Berlin

Hamburg

MX

LX

MX


April 2012


OpenScape Office NetworkingUse Case – International

Examples of a International deployment include:

A global acting Service company who has different Partners around the world who provide the local on-site servicesA sports factory in USA with an outsourced manufactory in Asia Holding with different companies around the globe

OpenScape Office or HiPath 3000 with HX in each country Internet access (UCC interworking via XMPP service) Voice Connection via public network (Optional: SIP-Q networking)

myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition

Solution

Integrated Presence Instant Messaging Favorites Lists with Presence Visibilty Network-wide Conferencing(Optional: SIP-Q Networking enabling extended feature set)


See the availability of your most important contacts Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners,

reducing setup times and costs

Benefits

International

San Francisco

MX

Hong-Kong

HiPath 3000 V9& HX

Cape Town

LX

OpenScape OfficeInternational Scenario


April 2012


OpenScape Office NetworkingUse Case – HiPath 3000 as a Gateway

Examples of a HiPath V9 Voice Networking deployment include:A transport company with a big demand of existing analog devices and faxes A factory where parts of the IT Infrastructure are VoIP-readyA company using their existing HiPath 3000 V9 as a single gateway and expand /modify their business

OpenScape OfficeHiPath 3000 as a Gateway

PSTN

HiPath 3000 as a Gateway

HiPath 3000 V9LX

IP

OpenScape Office and HiPath 3000 in the office / building Interconnected via Ethernet LAN to HiPath 3000 V9

(Single Gateway with access to PSTN) For OpenScape Office MX/LX Users:

myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility

Solution

Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V9

Extended carrier-access via HiPath 3000 PSTN moduls Full featured UC for OpenScape Office MX/LX users


Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access

Re-use existing analog devices and faxes with HiPath 3000 V9

Benefits


April 2012


OpenScape Office NetworkingUse Case – HiPath 3000 / OpenScape Office mixed Network

Example of networking HiPath 3000 into a UCC Domain deployment include:

A transport company who wants to expand their business with more employees and infrastructureA company who is moving into a new location A company using their existing HiPath 3000 V9 and adding UCC to expand/modify their business

HiPath 3000 UCC Network

Mixed Network HiPath 3000 / OpenScape Office LX MX

HiPath 3000 V9 – with OpenScape Office HX for UCC Interconnected via WAN to other HiPath 3000 &

HX, MX and LX systems (with access to PSTN ) For OpenScape Office MX/LX/HX Users:

myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility

Solution

Full featured UCC networking between OpenScape Office MX, LX and HX (connected to HiPath 3000 V9)

Extended carrier-access via HiPath 3000 PSTN modules Full featured UCC for OpenScape Office MX/LX/HX users


Save HW costs, protect investment and keep existing HiPath 3000 in fully networked UCC environments

Reduce infrastructure costs by using one network for voice and data

Benefits

Hamburg OpenScape Office MX

ITSP/Internet

Berlin

LX

Munich

HiPath 3000 V9& HX


April 2012


OpenScape Office NetworkingUse Case – Social Media Integration (with XMPP*)

Examples of a Public XMPP deployment include:

A telecommunication company with contractors they just work for a limited time on a projectA consulting office who works together with several free-lancersA service company with different offices with MX/LX and outsourced service partners for the delivery

OpenScape OfficeSocial Media Integration

Social Media Integration

ITSP/Internet

MX

LX

OpenScape Office in each office (Company) Internet access (UC interworking via XMPP service) Voice Connection via public network

Client (Contractor, Free-Lancer, partner) Internet Access with IM Service provider (XMPP cap.) Voice Connection via public network

myPortal clients (Desktop, Outlook) myAttendant (Receptionist) myAgent (Contact Center Agent)

Solution

Integrated Presence Instant Messaging Drag & Drop Conferencing


Always know the availability of your team members, contractors, Free-Lancer and Partners

Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners

Benefits

* EXtensible Messaging and Presence Protocol : IETF standardized protocol allowing interoperability for instant messaging


April 2012


OpenScape Office V3 Instant Messaging and Presence Federation Scenarios

Closed User GroupsInternal & Networked

Multiple Companies Public

Instant Messaging (multi users) will be handled integrally, no external services required

Requires SIP-Q Networking

Instant Messaging between different companies using OpenScape Office (via integrated XMPP Service)

Instant Messaging towards Public Messaging Services(Connection to external XMPP Services required)

International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service

HiPath 3000 V9& HX


April 2012


OpenScape Office V3 / HiPath 3000 Networking Technical Details

Number of nodes - OpenScape Office LX / MX / HX 8 *

Number of nodes - HiPath 3000 & OpenScape Office HX only 32 *

Number of users OpenScape Office MX 150

Number of users OpenScape Office LX / HX 500

Number of users in network 1000 *

* Capacities beyond those listed above require a project-specific release. Please contact your representative for details.

Scalability

Unique numbering plan

State of the art switched IP network with QoS support, low latency, jitter and packet loss

Bandwidth: 50% for voice (according to needed simultaneous calls used codec) + 50% for data

Contact Center needs to be installed in single node

Only users of the local node can access an ITSP SIP trunk

Licensing per node or network-wide (with floating licenses for additional user licenses)

Preconditions


April 2012


OpenScape Office V3 / HiPath 3000 Networking Dialing Plan

MXMunich

IP

PSTN

PSTN

PSTN

PSTN: +49 89 722 1000Unique internal number 11000



MXHamburg

3000Berlin

All networked users can be dialed with internal number and from in the directory

Full qualified numbers dialing is supported within MX / LX networks

Existing external DID numbers can stay as they are

Internal numbers can have up to 16 digits (6 digits for HiPath 3000)

Internal number can include node number in order to make the dialing plan unique

OpenScape Office application needs a unique identification for each user.

*** No changes are needed, if a unique numbering plan is already in use! ***

Numbering within OpenScape Office V3 / HiPath 3000 Networks


April 2012


OpenScape Office V3 Networking Gateway Variants

OpenScape Office LX networking supports single and multiple gateways

Single Gateway

All PSTN calls will be routed via one gateway

Multi Gateway

PSTN calls will be routed via multiple MX gateways

LX IP

MX PSTN

MX PSTN

LX MX or

HiPath 3000

IP PSTN

Single PSTN access for all LX users

More than one OpenScape Office LX is supported in a network

OpenScape Office MX or HiPath 3000 can be used as a gateway

Single Gateway

Multiple locations within one country and time zone with local PSTN access

Only one LX is supported in a network

Only OpenScape Office MX can be used as a gateway

Multi Gateway


April 2012


OpenScape OfficeSurvivability Options

OpenScape Office LX to MX fail-over scenario, when OpenScape Office MX is used as gateway

In case of failure, OpenStage IP devices will automatically re-register at the networked OpenScape Office MX system

Voice functionality can be used during the emergency mode Valid licenses at OpenScape Office MX needed, MX free base package

extensions can be used to ensure availability of key people Automatic re-registration at LX when problem is solved

OpenScape Office LX/MX User Survivability

OpenScape Office LX OpenScape Office MX

IP

Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines

Detects server failures automatically, using a “heartbeat” on servers

Restarts virtual machines almost instantly without human intervention on a different physical server

In case of fail-over LX will restart immediately with existing configuration; no further licenses needed

VMware – High availability

Dedicated Standard Industry ServerRedundant power supplyLinux SW based redundant hard disks (RAID) ECC RAM to detect and correct RAM errors

High Availability Server HW

PSTN


April 2012


Siemens Enterprise Communications

Thank you!

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2012. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

copyright © siemens enterprise communications gmbh and co. kg 2012. all rights reserved. siemens...

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