comic relief call centre europe issue no. 59

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evening, said: “I’m delighted so many of our employees gave up their time for such a worthwhile cause. We used skills from all the different areas of our business to ensure everything ran smoothly. We all had a thoroughly enjoyable evening...”. BRITISH Airways volunteers, totalling 100 people from Manchester and Belfast, handled 5,318 calls, resulting in pledges worth £145,000, plus £1,065 from their own fundraising events. Lisa Morris said: “There was so much energy and enthusiasm during the day and night...so much that we can’t wait to help out again.” SILVER wigs and dodgy moustaches were everywhere when 65 staff at Broadsystem, the big outsourcer, handled 3,045 calls, resulting in pledges worth £107,481. Other events, which raised £1,000, included: breaking the world record for the greatest number of pants put on in less than a minute. Held at BBC Radio Bristol, Dave Shingler (19 pairs) and Simon Biddel (25 pairs) smashed the previous record of 16. It was taped for verification and Broadsystem has promised readers an update. Eve Bartlett managed to stay silent for the entire day Tim Abel volunteered to have his legs waxed MIRANDA Stephenson, at BT’s Newcastle site, raised £200 in a “man auction”. Fifteen men had to do whatever their buyer demanded. For example, Neil Pollard, a centre manager, had to answer the absence phone line (“he hates people being off sick!”); and Dean Preston, PA to the site director, had to clean the Xerox room with a duster and wearing a pinny. Other events: Indian head massages and shoulder massages; the ERT team sold their baked wares all week and produced a recipe book which raised over £450 in sales; a bouncy castle in the car park at 50p a go; and Janice Tate had her head shaved. The call centre managers took part in a Weakest Link competition, hosted by Heather Higgins and won by Neil Pollard. Team A334 raised £250 with a tombola; raffles and quizzes were held during the day; and team H2 won £100 towards a team night out for the best decorated bay. THE week began at BT’s Sheffield site with a draw – prizes included a night in the Hilton hotel and a family trip to Old Trafford – and a sitcom sweepstake. Some advisors brought in cakes to sell, others sat and ate them! Sheffield Wednesday’s Craig Rocastle signed autographs and posed for pictures. Nicola Platt reports: “As you can imagine, there was no shortage of volunteers queuing for a photo!” Site manager David Grieve put on a wig, make up, dress and wellies to run up and down 14 flights of stairs. Managers stood on the car park roof and had wet sponges thrown at them by willing advisors. On the day, there was a pyjama party. Many people wore frilly nighties and hairnets – and female advisors also joined in. Ms Platt said: “As we had such fun, many want to make pyjamas a permanent part of the BT uniform.” MANAGERS at BT ’s Gemini centre, in Warrington, formed a choir and sang from the balcony. Their choice: Always Look on the Bright Side of Life. And, back by popular demand, they sang The Locomotion. Colin Little, customer service manager, placed his head in a cardboard cut-out and charged 50p a go to throw a wet sponge at him. At the Omega centre, John Griffiths, customer service advisor, had his legs waxed, and Andrew Ditchfield, also a CSA, had his head shaved. Three men in the Winwick Quay Centre dressed as women for the day and collected 31-34 BT, Sheffield 31 Dave Grieve, site manager; 32 from left: Sue Almond, centre manager, Janet Charlton, customer services manager, and Sue Wild, customer service advisor; 33 Sue Almond with Craig Rocastle from Sheffield Wednesday; 34 from left, back row: Jonathan Tracey, customer service manager, Jayne Hanlon, PA to centre manager, Hazel Taylor, customer service manager, James Illingworth, CSM, Andrea Bowling, business manager, Nicola Platt, CSM, Mandy Peet, admin support, Angela Bramwell, support manager, front, from left: CSMs Michelle Hall, Andrea Swann, and Karen Woods, Laura Cameron, PA to site manager, June Kent, CSM, Sue Almond, Sarah Perry, business support manager, and Jenny Webster, support manager 35-39 BT, Warrington 35 John Griffiths, Omega Centre customer service manager, has his legs waxed with, from left: Cheryl Gilliam, Omega Centre manager, Kim Wells, Omega CSA, Penny Brown, site support manager, Nicky Page, Omega customer service manager, Sarah Colley, Omega Centre covering customer service manager, Lynne Bagley, Omega customer service manager, and Kate Barrow, Omega CSA; 36 customer resolution team with Comic Relief cake (from left); Eric Courage, Carol Myers, manager, Denise Eccleston, Tracy Reid, Pip Nicholls, Gary Jones and Peter Brooks (Ms Myers is the manager; the others pictured are CSAs; 37 singing customer service managers from the Gemini Centre (from left): Yasmin Patel, Susan Halpin, Colin Little, Karen Gorton, Paul Fisher, Sonia Rimmer, Kerry Clayton, (Omega centre CSA), Caroline Kennedy, Gemini Centre manager, front left Dawn Fisher and (holding balloon) Helene Coult; 38 Rachael Lucas, BT Mobile Centre manager; 39 Beverley Blevins, Warrington site manager; 40-43 Fusion Contact Centre Services, Peterborough 40 volunteers with TV chef Danny Broome (third from left), Lesley Price (fourth), PIC manager and Comic Relief project manager, and Peter Winslow (fifth), chief executive of Budget Group; 41 Abba mania: Jon Walker, MD of Fusion, Natalie Porch, PA to Mr Walker, Susan Ross, PA to Neil Beckingham, MD of Budget and Dial, and Mr Beckingham; 42 Kate Mersh, retention marketing manager; 43 Moni Melenchon, post claims adviser; Comic Relief Continued from page 30 Comic Relief Call Centre Europe Issue No. 59 32 31 32 33 34 35 39 36 37 38 40 41 42 43 COMIC RELIEF 5/4/05 12:59 pm Page 4

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Page 1: Comic Relief Call Centre Europe Issue No. 59

evening, said: “I’m delighted so many of ouremployees gave up their time for such aworthwhile cause. We used skills from all thedifferent areas of our business to ensureeverything ran smoothly. We all had athoroughly enjoyable evening...”.

BRITISH Airways volunteers, totalling 100people from Manchester and Belfast, handled5,318 calls, resulting in pledges worth£145,000, plus £1,065 from their ownfundraising events.

Lisa Morris said: “There was so much energyand enthusiasm during the day and night...somuch that we can’t wait to help out again.”

SILVER wigs and dodgy moustaches wereeverywhere when 65 staff at Broadsystem,the big outsourcer, handled 3,045 calls,resulting in pledges worth £107,481.

Other events, which raised £1,000, included:� breaking the world record for the greatestnumber of pants put on in less than a minute.Held at BBC Radio Bristol, Dave Shingler (19pairs) and Simon Biddel (25 pairs) smashedthe previous record of 16. It was taped forverification and Broadsystem has promisedreaders an update.� Eve Bartlett managed to stay silent for theentire day� Tim Abel volunteered to have his legs waxed

MIRANDA Stephenson, at BT’s Newcastle site,raised £200 in a “man auction”. Fifteen menhad to do whatever their buyer demanded. Forexample, Neil Pollard, a centre manager, hadto answer the absence phone line (“he hatespeople being off sick!”); and Dean Preston, PAto the site director, had to clean the Xeroxroom with a duster and wearing a pinny.

Other events: Indian head massages andshoulder massages; the ERT team sold theirbaked wares all week and produced a recipebook which raised over £450 in sales; abouncy castle in the car park at 50p a go; andJanice Tate had her head shaved.

The call centre managers took part in aWeakest Link competition, hosted by HeatherHiggins and won by Neil Pollard. Team A334raised £250 with a tombola; raffles and quizzeswere held during the day; and team H2 won£100 towards a team night out for the bestdecorated bay.

THE week began at BT’s Sheffield site with adraw – prizes included a night in the Hiltonhotel and a family trip to Old Trafford – and asitcom sweepstake.

Some advisors brought in cakes to sell,others sat and ate them!

Sheffield Wednesday’s Craig Rocastlesigned autographs and posed for pictures.Nicola Platt reports: “As you can imagine, therewas no shortage of volunteers queuing for aphoto!”

Site manager David Grieve put on a wig,make up, dress and wellies to run up anddown 14 flights of stairs. Managers stood onthe car park roof and had wet sponges thrownat them by willing advisors.

On the day, there was a pyjama party. Manypeople wore frilly nighties and hairnets – andfemale advisors also joined in.

Ms Platt said: “As we had such fun, manywant to make pyjamas a permanent part of theBT uniform.”

MANAGERS at BT ’s Gemini centre, inWarrington, formed a choir and sang from thebalcony. Their choice: Always Look on theBright Side of Life. And, back by populardemand, they sang The Locomotion.

Colin Little, customer service manager,placed his head in a cardboard cut-out andcharged 50p a go to throw a wet sponge at him.

At the Omega centre, John Griff iths,customer service advisor, had his legs waxed,and Andrew Ditchfield, also a CSA, had hishead shaved.

Three men in the Winwick Quay Centredressed as women for the day and collected

31-34 BT, Sheffield 31 Dave Grieve, site manager;32 from left: Sue Almond, centre manager, JanetCharlton, customer services manager, and Sue Wild,customer service advisor; 33 Sue Almond with CraigRocastle from Sheffield Wednesday; 34 from left,back row: Jonathan Tracey, customer servicemanager, Jayne Hanlon, PA to centre manager, HazelTaylor, customer service manager, James Illingworth,CSM, Andrea Bowling, business manager, NicolaPlatt, CSM, Mandy Peet, admin support, AngelaBramwell, support manager, front, from left: CSMsMichelle Hall, Andrea Swann, and Karen Woods,Laura Cameron, PA to site manager, June Kent, CSM,Sue Almond, Sarah Perry, business support manager,and Jenny Webster, support manager35-39 BT, Warrington 35 John Griffiths, OmegaCentre customer service manager, has his legswaxed with, from left: Cheryl Gilliam, Omega Centremanager, Kim Wells, Omega CSA, Penny Brown,site support manager, Nicky Page, Omega customerservice manager, Sarah Colley, Omega Centrecovering customer service manager, Lynne Bagley,Omega customer service manager, and KateBarrow, Omega CSA; 36 customer resolution teamwith Comic Relief cake (from left); Eric Courage,Carol Myers, manager, Denise Eccleston, TracyReid, Pip Nicholls, Gary Jones and Peter Brooks(Ms Myers is the manager; the others pictured areCSAs; 37 singing customer service managers fromthe Gemini Centre (from left): Yasmin Patel, SusanHalpin, Colin Little, Karen Gorton, Paul Fisher,Sonia Rimmer, Kerry Clayton, (Omega centre CSA),Caroline Kennedy, Gemini Centre manager, frontleft Dawn Fisher and (holding balloon) Helene Coult;38 Rachael Lucas, BT Mobile Centre manager;39 Beverley Blevins, Warrington site manager;40-43 Fusion Contact Centre Services, Peterborough40 volunteers with TV chef Danny Broome (thirdfrom left), Lesley Price (fourth), PIC manager andComic Relief project manager, and Peter Winslow(fifth), chief executive of Budget Group; 41 Abbamania: Jon Walker, MD of Fusion, Natalie Porch,PA to Mr Walker, Susan Ross, PA to Neil Beckingham,MD of Budget and Dial, and Mr Beckingham; 42 KateMersh, retention marketing manager; 43 MoniMelenchon, post claims adviser;

Comic Relief� Continued from page 30

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COMIC RELIEF 5/4/05 12:59 pm Page 4