call centre europe issue no. 59 comic relief

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55 Richard Gale, site manager; 56 social committee members Sue Cartwright, Kate White, both agents, and Baljit Sandhu, receptionist; 57-59 ClientLogic, Newcastle 57 sponsored walkers Reshme Begum, team manager, Yasmin Ahmed and Donna Jenkinson, both quality specialists, and team managers Heather Smith, Alison Cowie and Melanie Lewandowski-Cousins; 58 Anthony Young and Daniel Greenacre, customer service advisors, raised money by wearing emu costumes; 59 Roy Hugill, team manager, attempts the climbing wall; donations with a bucket. Site support and the offline teams held draws and Tracey Reid, of the customer resolutions team, made a Red Nose Day cake. Offline manager Jane Duffy sold refreshments. These activities raised more than £2,500, as well as pledges taken by phone during the night. FUSION Contact Centre Services, part of Budget Group, took Comic Relief calls for the first time. Staff at Peterborough were joined by colleagues from Coventry and directors and staff from head office, also in Peterborough. More than 200 volunteers manned 80 lines, taking 4,178 calls and pledges worth £121,579. Lesley Price, Comic Relief project manager, said: “The night was a great success and we’re already planning to help out with charity events like this in future.” In addition, Fusion staff in Sunderland, Coventry and Peterborough held fundraising activities including: a Red Nose cookie decorating competition fancy dress included Moni Melenchon, post claims adviser, as the Vicar of Dibley staff in Coventry pre-recorded their own version of Little Britain called Little Coventry, a take-off of life in the call centre, written and directed by sales manager Russell Kew. Colleagues were charged £1 to watch the DVD and can buy it for £2.50. FOUR hundred volunteers at BUPA’s UK membership call centres in Salford Quays and Staines took pledges worth more than £200,000 – plus another £32,000 through fundraising efforts. In Salford Quays, there were visits from cast members of Coronation Street and Emmerdale; while in Staines fire fighters handed out refreshments. Praise came from the two organisers, Rachael Parson (Salford Quays) and Nicky Chapman (Staines). Staff and residents at BUPA’s care homes held events ranging from a sponsored silence and karaoke to a slave auction. EVENTS at Churchill’s Teesside call centre – co-ordinated by Sarah Day, Lisa Reynolds and Wendy Brunskill – included: a banner competition, made by Wendy Grey’s team who donated their £60 prize to Comic Relief car washing service, leg waxing, cake sales, raffles for drink and Easter eggs and bidding for a signed Boro football a guess-the-weight-of-the-cake competition team leaders made breakfast for their teams dry cracker and red food challenges Pledges worth £145,000 were taken from 5,000-plus calls. CLIENTLOGIC’s call centre in Derby took more than 3,000 donations, totalling £103,710, including one of £2,500, for which agent Simon Turner won a prize. Events included: sponsored shaves and waxings two managers volunteered to sit in the stocks to be pelted by wet sponges and water Stuart Hollinsworth was nominated by staff for “Gunge the manager” Altogether, 120 volunteers took calls and they 44 the cast of the Fusion Little Coventry DVD (from left): Dan Watson, car sales advisor, Hamish Cliff, operations support manager, Russell Kew, bike sales manager, Tony Glenn, bike sales team leader, Jon Hine, senior sales manager, Sarah James, bike sales team leader, Tori Crouch, car sales advisor, David Reid, MI analyst, and Scott Stephenson, bike sales advisor, centre front: Matthew Ruddell, bike sales team leader; 45 & 46 Fusion, Sunderland 45 Emma Sumner, HR officer; 46 Terri Lewis, candidate relationship manager; and Joanne Clish, HR manager; 47 Julia Chapman (left), senior team adviser, and Mandy Sexton, customer reception centre adviser, at BUPA, Staines, with firefighters 48 BUPA, Salford Quays, staff with soap stars (back from left): Jane Hopkinson, member service adviser, Kevin Fletcher (Andy Sugden, Emmerdale), Paul Tunaley, planning consultant and Matt Healy (Matthew King, Emmerdale), (front from left): Brooke Vincent (Sophie Webster, Coronation Street), Helen Flanagan (Rosie Webster, Coronation Street), David Brookes, member service adviser and Charley Webb (Debbie Jones, Emmerdale) 49-53 Churchill, Teesside 49 Wendy Sayers, admin support and Tony Kett, head of site, tot up the takings; 50 Lesley Mallinson and Dave Atkinson, both sales CSAs, at the car wash; 51 Ang Suter, customer service team leader, shows off her “own” big hair; 52 the senior management team show them how it’s done!; 53 event co- ordinators Sarah Day, sales and service manager, Lisa Reynolds, sales team leader, and Wendy Brunskill, admin support, celebrate a successful evening 54-56 ClientLogic, Derby 54 Phil Wagg, site operations manager, has his bikini line waxed; Please turn to next page Call Centre Europe Issue No. 59 Comic Relief 33 44 45 46 47 48 49 50 51 52 53 55 56 54 57 58 59 COMIC RELIEF 5/4/05 3:19 pm Page 5

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Page 1: Call Centre Europe Issue No. 59 Comic Relief

55 Richard Gale, site manager; 56 social committee members Sue Cartwright, Kate White, bothagents, and Baljit Sandhu, receptionist;57-59 ClientLogic, Newcastle 57 sponsored walkers Reshme Begum, team manager, Yasmin Ahmedand Donna Jenkinson, both quality specialists, and team managers Heather Smith, Alison Cowie andMelanie Lewandowski-Cousins; 58 Anthony Young and Daniel Greenacre, customer service advisors,raised money by wearing emu costumes; 59 Roy Hugill, team manager, attempts the climbing wall;

donations with a bucket.Site support and the offline teams held

draws and Tracey Reid, of the customerresolutions team, made a Red Nose Daycake. Off l ine manager Jane Duffy soldrefreshments.

These activities raised more than £2,500, aswell as pledges taken by phone during the night.

FUSION Contact Centre Services, part ofBBuuddggeett GGrroouupp, took Comic Relief calls forthe first time. Staff at Peterborough were joinedby colleagues from Coventry and directors andstaff from head office, also in Peterborough.

More than 200 volunteers manned 80 lines,taking 4,178 calls and pledges worth £121,579.

Lesley Price, Comic Relief project manager,said: “The night was a great success and we’realready planning to help out with charity eventslike this in future.”

In addition, Fusion staff in Sunderland,Coventry and Peterborough held fundraisingactivities including:� a Red Nose cookie decorating competition� fancy dress included Moni Melenchon, postclaims adviser, as the Vicar of Dibley� staff in Coventry pre-recorded their ownversion of Little Britain called Little Coventry, atake-off of life in the call centre, written anddirected by sales manager Russell Kew.Colleagues were charged £1 to watch the DVDand can buy it for £2.50.

FOUR hundred volunteers at BUPA’s UKmembership call centres in Salford Quays andStaines took pledges worth more than£200,000 – plus another £32,000 throughfundraising efforts.

In Salford Quays, there were visits from castmembers of Coronation Street and Emmerdale;while in Staines fire fighters handed outrefreshments.

Praise came from the two organisers,Rachael Parson (Salford Quays) and NickyChapman (Staines).

Staff and residents at BUPA’s care homesheld events ranging from a sponsored silenceand karaoke to a slave auction.

EVENTS at Churchill’s Teesside call centre –co-ordinated by Sarah Day, Lisa Reynolds andWendy Brunskill – included:� a banner competition, made by WendyGrey’s team who donated their £60 prize toComic Relief� car washing service, leg waxing, cake sales,raffles for drink and Easter eggs and biddingfor a signed Boro football� a guess-the-weight-of-the-cake competition� team leaders made breakfast for their teams� dry cracker and red food challenges

Pledges worth £145,000 were taken from5,000-plus calls.

CLIENTLOGIC’s call centre in Derby tookmore than 3,000 donations, totalling £103,710,including one of £2,500, for which agent SimonTurner won a prize.

Events included:� sponsored shaves and waxings� two managers volunteered to sit in thestocks to be pelted by wet sponges and water� Stuart Hollinsworth was nominated by stafffor “Gunge the manager”

Altogether, 120 volunteers took calls and they

44 the cast of the Fusion Little CoventryDVD (from left): Dan Watson, car salesadvisor, Hamish Cliff, operationssupport manager, Russell Kew, bikesales manager, Tony Glenn, bike salesteam leader, Jon Hine, senior salesmanager, Sarah James, bike sales teamleader, Tori Crouch, car sales advisor,David Reid, MI analyst, and ScottStephenson, bike sales advisor, centre front: Matthew Ruddell, bike sales team leader; 45 & 46 Fusion, Sunderland 45 Emma Sumner, HR officer; 46 Terri Lewis, candidate relationshipmanager; and Joanne Clish, HR manager; 47 Julia Chapman (left), senior team adviser, and Mandy Sexton, customer reception centre adviser,at BUPA, Staines, with firefighters48 BUPA, Salford Quays, staff with soap stars (back from left): Jane Hopkinson, member serviceadviser, Kevin Fletcher (Andy Sugden, Emmerdale), Paul Tunaley, planning consultant and MattHealy (Matthew King, Emmerdale), (front from left): Brooke Vincent (Sophie Webster, CoronationStreet), Helen Flanagan (Rosie Webster, Coronation Street), David Brookes, member service adviserand Charley Webb (Debbie Jones, Emmerdale)

49-53 Churchill,Teesside 49 WendySayers, admin supportand Tony Kett, head ofsite, tot up thetakings; 50 LesleyMallinson and DaveAtkinson, both salesCSAs, at the car wash;51 Ang Suter,customer service teamleader, shows off her“own” big hair; 52 thesenior managementteam show them howit’s done!; 53 event co-ordinators Sarah Day, sales and servicemanager, Lisa Reynolds, sales team leader, andWendy Brunskill, admin support, celebrate asuccessful evening54-56 ClientLogic, Derby 54 Phil Wagg, siteoperations manager, has his bikini line waxed;

Please turn to next page �

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