Sergio Bolivar, IT Manager

Skype for Business Vision Days

22.03.2016

UPM: Unified Communications

& The Roadmap to the Cloud

| © UPM

Content

• UPM as a Company

• UPM Cloud Strategy

• UC Strategy

• UC Roadmap

• Business Benefits and Challenges

• Closing Message

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UPM As a Company

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UPM Today

March 20144

Turnover:~ EUR 10 billion

Personnel: approx 20, 000

Shareowners: over 90,000

• Plywoodproducts

UPM Plywood

• Label materialsfor product and information labeling

UPM Raflatac

• Magazine papersin Europe and the USA

• Newsprint and fine papers in Europe

UPM Paper ENA

• Fine papers in China• Label papers

globally

UPM Paper Asia

• Hydro-, nuclear- and condensing power(incl. shares in energy companies)

• Electricity productionand trading

UPM Energy

• Pulp• Plantations• Biofuels• Sawmills

UPM Biorefining

UPM Biocomposites

UPM Biochemicals

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Innovations in Action

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UPM ProFi

UPM BioVerno UPM Biochemicals

UPM Formi

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Requirements for the Future’s IT services

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Easiness

• Easy to set up

• Easy to use

• Easy to scale

Mobility

• Always available

Simplicity

• Standardized

services

• IT as a Service

SLA

• Guaranteed

Services

Innovation

• Enabler for a new

business

development

Cost

• Low unit costs

• Usage based billing

improve cost-

control

Speed

• Fast to implement

• Fast to scale

• Improvements to

time to market

Scalability

• Pricing: usage

based billing

• Services: easy to

scale up/down

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UPM IT Strategy

Move towards Cloud i.e. buy IT as a Service when available

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Some History…..

3 Steps to Lync 2013 Service

New Lync Meeting Services delivering unified online meeting toolset.

Upgrade to Lync 2013 Client.

Live Meeting & Intercall services ramp down.

Upgrade to full Lync 2013 Service, Mobile Clients & Features

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Q2/Q3 2013

Q3 2013

Q4 2013

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Target of UC Strategy Today

Microsoft Skype f

Business

Chatting (IM)

Lync Calls

E-meetings

Skype

Services &

Devices

Mobile

Telephony

PBX/IPT

PSTN Calls Video Conferencing

Unified End User Experience

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UC Skype 4B Platform Roadmap

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2016: Replacing PBX/IPT

wherever needed/possible

2017: Global UC Service

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Cost Saving Case:

Use Skype to save money and time

• Within UPM: use Skype to Skype calls - No extra cost

• Use Skype calls* always when calling abroad - Only local cost or less

• Use Skype calls* via WIFI when calling from abroad yourself

- Only local cost or less

• Utilise more Skype meetings instead of travelling

- No travelling costs and saving time

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0 20 40 60 80 100

Lync call

Mobile call

Example

Using a Finnish mobile phone 100 minutes vs. using Lync call in China

Lync call Mobile call

90 €

1,5 €

*Skype calls to phone lines only available for

Europe based users

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Business Benefits & Challenges

• Benefits

– End User Experience – Mobility & Devices

– Lower costs -Infra & Operations

– Scalable & Agile service

• Challenges

– Quality dependency on many external factors

• Devices

• Network, etc

– Gaps compared to traditional IPT

• i.e. Call Centre

• Hardware

– User adoption

– Slow technological transition

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