Ryan Gunhold

Training and Development Consultant

What a World-Class Training Program Looks Like

Strategies for Building a World-Class Training Program Using Low-Cost and No-Cost Training Resources

Best Practices to Increase Your Training ROI

Case Studies from Other Smaller Companies Who Have Successfully Implemented Fortune 500® Quality Training Programs

How to Take Action with Business Training Library

What is your primary role in your company?

A. Training

B. Human Resources

C. General Management

D. Sales

E. Finance / Accounting

F. Other

Poll Question #1

A. We don’t have a formal training program, but are looking to start one.

B. We have a training program now but it needs improvement.

C. We have a good training program now … just looking to pick up one or two good ideas today.

Poll Question #2

Describe the state of your current training efforts.

Training is Viewed as a Strategic Investment – Not a Business Luxury

Training Programs are Targeted to Meet Specific Business Objectives

Results are Measured

Wells FargoBlended learning program – online courses, virtual classroom, instructor-

ledLMS tracks/manages compliance records

20% increase in on-boarding licensed bankersTraining costs down 40%

Miami Children’s Hospital360-degree performance tool

40+ online & instructor courses in core curriculumParticipants complete a performance improvement project

ROI = $850,000+

McDonald’sInvest $18K per manager

Mangers spend 2,000+ hours in training over 4 years100% Hamburger University courses eligible for college credit

“Training isn’t something we do when we have money to blow. Training is something we do to differentiate ourselves from the competition. We invest and show

our employees that we care enough about them to help them grow. And that has a direct impact on our

bottom line.”

- Bob Nelson, Author & Business Consultant

Quoting …

Why Build a World-ClassTraining Program

• Increased Productivity & Sales

• Lower Turnover

• Improved Employee Morale

• Satisfied Employees AND Customers

• It PAYS!

World-Class Training Costs

Time• Average of 53.5 hours/per employee

in training each year.

Money• Average training budget was 3.7%

of total payroll.

Can You Afford a World-Class Training Program?

Poll Question #3

What would you estimate your total training budget to be?

A. Less than 1%?

B. 1 to 3%?

C. 3 to 5%?

D. Or More than 5%?

Poll Question #4

How much time does the average employee in your organization spend in training each year?

A. 10 hours

B. 20 hours

C. 40 hours

D. Or more

Winning Strategies for Building aWorld-Class Training Program(Without Breaking the Budget)

• Think and Act Strategically

• Use Low-Cost & No-Cost Training Resources

• Be Creative

• Use Technology

• Track and Measure the Results

Think & Act Strategically

• Create a Corporate University

• Develop Training Programs to Meet Specific Business Objectives

• Build Curriculum-Based Development Plans

• Enlist Support of Senior Management

• Communicate

Low-Cost & No-CostTraining Resources

• Use Your Internal Talent

• Seek Out Local Resources and Speakers

(Community College, Chamber of Commerce)

• Vendor Training

• Association Educational Programs

• Government Programs

Be Creative

• Barter for Training

• Send a Scout

• Start a Training Contest

• Develop Training Partnerships

• Start a Training Newsletter

Use Technology

• Web-Based Training Courses

• Video, DVD & CD Programs

• Teleconferences

• Webinars

• Publish Your Own Online Courses

Track & Measure the Results

• “If You’re Not Keeping Score, It’s Just Practice”

• Determine Success Criteria Upfront

• Identify Metrics

• Use Technology

• Share Results

4 Ways to Measure

• Level 1 – Reaction

• Level 2 – Learning

• Level 3 – Behavior

• Level 4 – Results

Poll Question #5

Select the highest level at which you are currently evaluating training.

A. Level 1 – Reaction

B. Level 2 – Learning

C. Level 3 – Behavior

D. Level 4 – Results

Best Practice Ideas• Lunch ‘n Learns

• Incorporate Training Into Staff and Department Meetings

• Blended Learning

• Offer CEU’s and College Credit

• Tie Training to Performance Reviews

• Create Certificate or Awards Program

Best Practice: Lunch ‘n Learns

• Select Topic or Speaker

• Promote Training Session

- Emails, Posters Newsletters, etc.

• Include Time for Discussion

• Have Participants Complete Evaluation Forms

• Plan Ahead

Best Practice: Incorporate Training Into Meetings

• Involve Managers and Supervisors

• Select Programs with Shorter Lengths

• Review Materials Before Meeting

• Create or Purchase Participant Handouts

• Rotate facilitators

Best Practice: Blended Learning• Combine group training methods with self-paced options

• Use Self-Paced Courses as Pre-Work for Classroom Training

• Follow-up Classroom Training with Self-Paced Courses

Best Practice: Offer College Credit & CEU’s

• Courses May Offer CEUs and College Credit

• Include Professional Certification Programs

Best Practice: Tie Training to Performance Reviews• Make Development Plans Part of

Performance Reviews

• Use Courses Targeted to Address Gaps and/or Skills Needed for Promotion

• Managers Can Specify that Employees Complete a Certain Number of Courses Before Next Review

• Follow Up on Progress – Integrate Training into Coaching Sessions

Best Practice: Certificate Programs

• Determine Program Goals

• Monetary or Non-Monetary Rewards

• Recognize Achievements in Public

• Develop a Communication Plan

Best Practice SolutionsIndustry-Leading Courses & Referenceware

• 4,000+ Online Training Courses

• 400+ Streaming Video Programs

• 3,000+ Video-Based Programs

• Books24x7® - On-Demand Access to 700+

Business & Computer Skills Referenceware

Learning Management System (LMS)

• Customized Online Universities or Learning Centers

• No Setup, Maintenance or Hosting Fees

• Competency & Certification Modules

• Classroom Management

• WebEx Integration

Professional Services

• Custom Content Development & Reporting

• Implementation & Integration Support

Thank you for your time today!We hope you found the information to be of value to you & your organization.

For Additional Information:ryan.gunhold@gmail.com