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TRANSCRIPT
Building Credibility
in the Workplace
Presented by Melissa Asher, PMP, SPHR
Agenda
• What is Credibility
• Three Key Elements
• Credibility Killers
• Building Credibility
Nails in
the Fence
What is “Credibility”?
Feeling of trust and respect
that YOU inspire in OTHERS
Credible or Not?
First Impressions
Research
Three Key Elements
Authenticity
Competence
Interpersonal Skills
WYSIWYG
Trust Model
1.Track record of successfully
applying knowledge
2.Willingness to continue to learn
You don’t have to have all of
the answers all of the time.
1. Don’t wing it
2. Be prepared
3. Follow through
Interpersonal Skills
Interpersonal Skills
Characteristics Actions
Level-headed • Watch extremes
Empathetic • Listen
• Ask questions
Likeable • Friendly
• Find humor around you
• Genuine interest in others
Open • Consider new ideas
• Bring people and ideas together
Optimism • Connect with gratitude
• Communicate about solutions
Credibility Killers
Credibility Killers
• Chaotic
• Blame others
• Lack of information
• Exaggeration or omission
• Mismatch of words and actions
• Avoid tough conversations
Why is Credibility Important
• Attract enthusiastic and
committed followers
• Sell your ideas
• Career
advancement
Build Your Credibility
Over time…
Credibility has to be earned!
• How you see yourself
• How you see the world
• How others see you
It’s Complicated, But Not Really
Build Character
• Identify your core values and stand up
for what you believe in
• Be careful about your promises and
commitments
• Do what you say; don’t build mystery
around your intentions
or motives
Practice Resilience
Develop Expertise
• Add to your knowledge
• Share your knowledge
• Avoid being seen as arrogant
• Admit when you don’t know AND find out
Expertise & Interpersonal Skills
1. Formal and informal learning
– Training/education
– Reading
– Presenting
– Mentoring
2. Request high-visibility projects
3. Participate in groups
Communicate Effectively
• Active listening
• Share your intentions, values, and
goals
• Self-disclosure - make it real
• Be open and honest, especially when
there is bad news
• Consider your audience
Professionalism
Discuss and Share
How have you built your
credibility in your career?
The Hole― Portia Nelson, There's a Hole in My
Sidewalk: The Romance of Self-Discovery
