What Is CommunicationWhat Is Communication

• Communication is the ability to share Communication is the ability to share information, feelings and ideas with information, feelings and ideas with people and to understand that what people and to understand that what information the others are information the others are conveyingconveying..

Purpose Of Purpose Of CommunicationCommunication

• To get your message across to other To get your message across to other people – This involves both the people – This involves both the sender and the receiver.sender and the receiver.

Effective CommunicationEffective Communication

• An exchange of understanding. It An exchange of understanding. It is often taken for granted not is often taken for granted not given due attention not taken given due attention not taken care of by circumventing the care of by circumventing the communication barrier.communication barrier.

Why Do We Why Do We Communicate?Communicate?• We communicate because communication We communicate because communication

fulfills our basic needsfulfills our basic needs

1.1. SecuritySecurity

2.2. Social NeedsSocial Needs

3.3. Self EsteemSelf Esteem

4.4. SustenanceSustenance

Social needs are specially fulfilled through Social needs are specially fulfilled through communication at least half if not all. communication at least half if not all.

HARMONY - AFFECTION - LOVE - HARMONY - AFFECTION - LOVE - FRIENDSHIPFRIENDSHIP

Places Of CommunicationPlaces Of Communication

• Home – Office – SeminarHome – Office – Seminar

• Classroom – ColleaguesClassroom – Colleagues

• Theatre – Gym – AirportTheatre – Gym – Airport

• Market – Mosque/ChurchMarket – Mosque/Church

• PlanePlane

The Seven C’s Of Effective The Seven C’s Of Effective CommunicationCommunication

• CompletenessCompleteness• Provide all necessary information.Provide all necessary information.• Answer all questions asked.Answer all questions asked.• Give something extra, When Give something extra, When

desirable.desirable.• ConcisenessConciseness• Eliminate wordy expressionsEliminate wordy expressions• Include only relevant materialInclude only relevant material• Avoid repetition.Avoid repetition.

ConsiderationConsideration

• Focus on “You” instead of “I” or Focus on “You” instead of “I” or “We”“We”

• Show audience benefit or interest Show audience benefit or interest in the receiver.in the receiver.

• Emphasize positive, pleasant Emphasize positive, pleasant facts.facts.

CONCRETENESSCONCRETENESS

• Use specific facts and figuresUse specific facts and figures

• Put action in your verbsPut action in your verbs

• Choose vivid, image – building Choose vivid, image – building words.words.

CLARITYCLARITY

• Choose precise, concrete and Choose precise, concrete and familiar words.familiar words.

• Construct effective sentence and Construct effective sentence and paragraphs.paragraphs.

COURTESY

•Be sincere tactful, thoughtful and appreciative

•Use expression that show respect

•Choose non discriminatory expression.

CorrectnessCorrectness

• Use the right level of languageUse the right level of language

• Check accuracy of figure, facts Check accuracy of figure, facts and wordsand words

• Maintain acceptable writing Maintain acceptable writing mechanics.mechanics.

Objectives Of Objectives Of CommunicationCommunication• The single most objective of communication is not The single most objective of communication is not

the transmission but the reception. The whole the transmission but the reception. The whole preparation should not be geared to the speaker preparation should not be geared to the speaker but to the audience.but to the audience.

• For e.g.For e.g.

• A perfect project plan can be a failure if the A perfect project plan can be a failure if the audience doesn't understand itaudience doesn't understand itThe main problem with this objective is that most of the people have a very small attention span. Your main goal during communication is to go through this mental fog and get that attention

Formulate your objectivesFormulate your objectives

• Formulate objectives preciselyFormulate objectives precisely

• Should be in form of one clear Should be in form of one clear statementstatement

• Never mix objectives with each Never mix objectives with each other.other.

preparationpreparation

• Objectives of the talkObjectives of the talk

• Main points that you want to makeMain points that you want to make

• You should know most what you want to You should know most what you want to saysay

• Make cue cards Make cue cards

• Always number your cue cards.Always number your cue cards.

• Rehearse your presentationRehearse your presentation

o Initially in front of colleaguesInitially in front of colleagues

Making the presentationMaking the presentation

• Greet the audience & Introduce yourselfGreet the audience & Introduce yourself• Tell them what you are going to tell themTell them what you are going to tell them• Then tell them.Then tell them.• Keep to the time allowedKeep to the time allowed• If you can, keep it short, its better to under run If you can, keep it short, its better to under run

then overrunthen overrun• Stick to the plan and don’t digress.Stick to the plan and don’t digress.• Leave some time for discussion & it can be Leave some time for discussion & it can be

increased if some interesting question comes up.increased if some interesting question comes up.• At the end of your presentation you must ask if At the end of your presentation you must ask if

tehre are some questions. tehre are some questions.

deliverydelivery

• Speak ClearlySpeak Clearly

• Don’t rush, or talk deliberately slowlyDon’t rush, or talk deliberately slowly

• Deliberately pause at key pointsDeliberately pause at key points

• Avoid JokesAvoid Jokes

• To make it interesting, change deliveryTo make it interesting, change delivery

oSpeedSpeed

oPitch of voicePitch of voice

deliverydelivery

• Use your hands to emphasize points.Use your hands to emphasize points.• Ask colleagues about your style.Ask colleagues about your style.• Look at audience as much as possible but not on any Look at audience as much as possible but not on any

one individualone individual• Pitch your presentation towards the back of the Pitch your presentation towards the back of the

audience.audience.• Don’t face the display screen behing you and talk to it.Don’t face the display screen behing you and talk to it.• Don’t stand in a position where you obscure the Don’t stand in a position where you obscure the

screen.screen.• Avoid moving about too muchAvoid moving about too much• Use some animation.Use some animation.• Keep an eye on audiences body language. Keep an eye on audiences body language.

Visual aidsVisual aids

• Visual aids must be relevant o what Visual aids must be relevant o what you say.you say.

• Poor design or use of Visual aid can Poor design or use of Visual aid can get in the way of presentationget in the way of presentation

Keep it simple thoughKeep it simple though• Complex set of hardware results in Complex set of hardware results in

confusionconfusion

• Be sure how to use the equipment.Be sure how to use the equipment.

• Use some technician/operator with you.Use some technician/operator with you.

• Always check visual aids for the Always check visual aids for the typographical mistakes, fonts and layouts.typographical mistakes, fonts and layouts.

• Should contain minimum information.Should contain minimum information.

• Use colors on slides except Yellow/Orange.Use colors on slides except Yellow/Orange.

• Room lighting should be considered.Room lighting should be considered.

FinallyFinally

ENJOY YOURSELFENJOY YOURSELF