NEWSLETTER

IN THIS ISSUE

BUSINESS HIGHLIGHTS

HR CONNECTION

DIFFERENCE MAKERS

H&H HAPPENINGS

ROAD ACADEMY

DEPARTMENT SPOTLIGHT

BLOOD DRIVE

NEW HIRES

ANNIVERSARIES

FUN PAGE

APRIL 2021NEWSLETTER

TODAY IS NATIONAL EGGS BENEDICT DAY

TODAY IS ALSO NATIONAL LAUNDRY DAY

AUTO M OTIVE

SALES ASSOCIATES OF THE MONTH

H&H KIADIEGO BARRAZA

H&H KIANOZ SHARIPOV

H&H KIAKEITH ALEXANDER

ONYXJASON TRINH

ONYXJARED HALL

ONYXFREDDIE HALL JR.

H&H CHEVROLETPAT CAMPBELL

H&H CHEVROLETBRETT HANNEMAN

H&H CHEVROLETJOHN LIVINGSTON

RENEGADE HARLEY-DAVIDSONJEFF HARVILL

H&H CHEVROLETJEFF WELLS

FRONTIER HARLEY-DAVIDSON BRAD TRAUSCH

SALES HIGHLIGHTS

H&H CHEVROLETChevy New• #1 of 18 in the district• 145 Deliveries• Record setting monthChevy Used• 200% increase in CPO deliveries year-over-year

H&H KIA• #1 of 13 in the district (2 years running)• #15 In the Nation• Record 271 vehicles sold

FRONTIER HARLEY-DAVIDSONSales Highlights• 160% of Retail Target• New volume was best-ever MarchGeneral Merch• Best March ever!• The entire department finished at $100 / Transaction

RENEGADE HARLEY-DAVIDSONSales Highlights• 150% of Retail TargetGeneral Merch• Finished at 115% of the budget

ONYX BMW/MINI• New Volume Pre-owned Record 104 units• New CPO Record 36 units• New Finance Record• Second best volume month for BMW• New Individual record by Client Advisor Jason Trinh 26 units

ONYX JLR• Best ever March in JLR sales volume• 100% NPS survey score in JLR sales• #2 CPO dealer in the region

FIXED OPS

H&H CHEVROLET• Rick Dunn – Retiring after 46 Years and 7 MonthsRecord for Store

• CP Labor Sales and Store Gross ProfitBest Month Records: Jose Ramos (Labor Sales, Total Sales, Wild Cards), Joe Bowen (Labor Sales, Total Sales, Wild Card Sales), Bryan Gillett (Labor Sales, Total Sales), Jenifer Slavik (Labor Sales), Brian Schwinderman (Labor Sales, Total Sales), Ronell Cutler (Labor Sales, Total Sales)

H&H KIAGoal Hit: Service & Parts! H&H KIA ranked #3 of 13 in CSI for our district!

FRONTIER HARLEY-DAVIDSONService• Record-setting March and only $400 short of an all-time gross record• Labor was 184% of the goal• Jared and Rob both set personal records• Service NPS was 92.5 which is 14 points better than the benchmarkParts• Finished at 156% of Goal• Finished at 134% of Gross goal.• DJ killed it with over $100 / transaction!

RENEGADE HARLEY-DAVIDSONService: Increased Gross Profit 158% over last MarchParts: Had a 35% increase in sales over last March

ONYX BMW/MINIONYX BMW Service• 95% Technician Video Club: Diego Rosillo 100%, Ethan Goodloff 100%, Jacob Rinehart 100%ONYX MINI Service• 95% Technician Video Club: Joe Peterson 100%• 3.5 Hours Per RO Club: Shawn Murphy 3.75• Record Month in Gross Profit: $181,019

ONYX JLRONYX JLR Service• 95% Technician video club: Harrison Preston 100%, Trevor Webber 100%, Chance White 100%, Dominic Fountain 100%, Cecil Haley 97%, Troy Matthews 95%ONYX Parts• Sold $772,456 in parts – 114% of forecast.• Paige McMahon – Top Producer $227,588

Telehealth ServicesHow does it work?

Telehealth is an innovative patient consultation service that lets you connect with a U.S. board- certified, licensed and credentialed doctor quickly and easily using your computer, tablet or phone. It’s easy to use, affordable, private and secure.

Rather than having to schedule a doctor’s appointment and travel to and from the doctor’s office, telehealth lets you interact with a doctor at your convenience for common conditions, such as:

• Sinus infection

• Cold

• Flu

• Fever

• Rash

• Abdominal pain

• Pinkeye

• Ear infection

• Migraine

• Sore throat

An Innovative Way to ACCESS HEALTH CARE 24/7/365! Blue Cross and Blue Shield of Nebraska (BCBSNE) believes in the importance of providing options to help you access affordable and immediate health care. That is why we are delighted to offer telehealth to our members.

HR CONNECTION

Employee Assistance Program Overview

WorkLifeMatters Employee Assistance Program

Employee Assistance Program (EAP) consultative services 

Face-to-face counseling — Up to 3 visits per employee/ household member per year

Telephonic counseling — Unlimited, 24/7 consultations with master’s- and doctoral-level counselors

Bereavement — Support available through telephonic or face-to-face sessions; online resources available on EAP website

Tobacco cessation coaching — Unlimited telephonic support and resources to assist with tobacco cessation; refers members directly to the American Lung Association’s Quit program

EAP website resources — Comprehensive website that includes articles, videos, FAQs, etc.; additionally, individuals can chat online with an EAP consultant or email an EAP counselor through the website

Work/Life assistance & resources 

WorkLife services — Unlimited 24/7 access to WorkLife specialists (subject matter experts) in the areas of: family and care giving, health and wellness, emotional wellbeing, daily living, balancing work and life responsibilities

Child and elder care referral — Unlimited telephonic consultation with a WorkLife specialist (part of WorkLife services)

Employee discounts — Access to discounts on a large number of products and services, from gym memberships to dental, vision and pharmacy items, entertainment, restaurants, computers, cars, and much more

Webinars, podcasts, articles and FAQs — Various topics available on the EAP website

Legal/financial assistance & resources

Legal consultation — Unlimited telephonic support and free initial 30 minute face-to-face consultation with an attorney, with a 25% discount on attorney services thereafter; online legal forms; extensive online law library

Financial consultation — Unlimited telephonic support for financial problems or planning needs; 30 days of financial coaching; extensive online financial library and calculators

ID theft — Free consultation with a trained Fraud Resolution Specialist that will assist with ID theft resolution and education; ID theft educational materials available online

Will prep — Online self-service documents available on EAP website; 30 minute consultation (part of Legal Consultation offering) can be used for estate planning/will preparation

Legal  document preparation — Online self-service documents available on the EAP website

Tax consultation — Tax questions only can be answered as part of the Financial Consultation offering

Online self-service documents — Examples include, but are not limited to: living trust, will, power of attorney, deeds

Resources for managers

Introductory employee orientation — Webinars can be complimentary, while an on-site orientation is available for a fee of $250 per counselor, per hour with no charge for travel time or travel expenses

WORK LIFE MATTERS - EMPLOYEE ASSISTANCE PROGRAM

WORK LIFE MATTERS - EMPLOYEE ASSISTANCE PROGRAM

DIFFERENCE MAKERS

NAME REC. LOCATION Linsey Richardson 87 H&H ChevroletShane Ewell 51 H&H ChevroletGayle Wright 44 Central SupportAshley Brown 39 ONYX AutomotiveTrish Ruffino 32 Central SupportAmber Jones 29 Central SupportChelsey Williams 28 Central SupportAlonso Castillo 26 Central SupportSumer Janovich 24 Central SupportNick Strong 23 Central Support

H&H Difference Maker Top 10RECOGNITION CHAMPIONS

MARCH 2021

ATTENTION H&H NATION!

Our March #IFeelLucky Contest Winners:Team Harley-Davidson Winner = Tara ClarkAll other Locations “Non-Harley” Winner = Alonso Castillo

EXCITING News to Share:Launched our Program at RENEGADE!This deserves a SHOUT OUT!

Upcoming in April:Administrative Appreciation Dayis COMING (April 21st, 2021)

H&H HAPPENINGS

If you have any recent or upcoming special events, milestones, or moments in your life, e.g., weddings, births, graduations, etc. that you want to share in the monthly newsletters, please email ‘your story’ to hr@hhautomotive.com. Send pictures, too! *Earn Difference Maker points by sharing your life events!*

REFERRAL ROCKSTAR

BRANDON HAVERKAMP

H&H OPPORTUNITIES

Accounting Internship Part-TimePre-Delivery Inspection Part-TimeCourtesy Driver Part-Time

Talent Acquisition Specialist Full-TimeSales Associate Full-TimeSales Client Advisor Full-TimeCar Wash Attendant Full-TimeBMW Automotive Technician Full-TimePayroll Specialist Full-TimeService Attendent Full-TimeExperienced GM Technician/Mechanic Full-TimeFrontier - Motorcycle Consultant Full-TimeFrontier - Detail Technician Full-TimeRenegade - Delivery Driver Full-TimeRenegade - Parts Counter Salesperson Full-TimeRenegade - Detail Technician Full-TimeRenegade - Motorcycle Consultant Full-Time

H&H MILESTONE

Steve Sessions has recently published a book, which can be found on Amazon, titled “Your Smart Money Tips”. It provides tips for personal money management in an effort to improve your financial health.

It is available in eBook format for $4.99 or paperback for $8.99. You will also recognize the Editor, Lisa Qualls.

EMPLOYEE PURCHASES

Scott Sutton 2017 GMC YukonJohn Butler 2021 Chevrolet SilveradoTyler Hanneman 2021 Chevrolet SilveradoJuan Lopez 2021 Chevrolet TahoeDave Bellinger 2020 Chevrolet BoltRonell Cutler 2019 Chevrolet SilveradoHakim Yacoubou 2021 Chevrolet TahoeTom Burns 2021 Chevrolet BlazerEvan Gutierrez 2021 Chevrolet SilveradoMatt Smock 2021 Chevrolet CamaroClint Ingalls 2021 Chevrolet CorvetteAngela Marchant 2021 Kia Seltos

ROAD ACADEMY

THE 2021 R.O.A.D ACADEMY LEADERSHIP DEVELOPMENT PROGRAM

We are VERY excited to kick off another year of R.O.A.D Academy with announcing our members for the upcoming year! Congratulations to the following Associates for their acceptance into the 2021 R.O.A.D Academy Leadership Development Program.

Adam SteereAlonso CastilloAlvin SpencerBen RomansBlake MillerBrad HayesCasey BuscherDanny BruningDesiree Fibich

Dylan NightserDylan PeckHakim YacoubouHollie PilleJacob RudenickJerrod WhittakerJess ChatmanJohn ButlerJosh Pfaff

Kay SternsKelli BowenKristine DorsteLevi BeutlerRussell HansenSamantha DicksonShonna Putnam

DEPARTMENT SPOTLIGHT

H&H KIA - FINANCE AND INSURANCE DEPARTMENT

During the car buying process when do the customers come see you?

When they are ready to purchase a car, after all the paperwork is signed sealed and delivered it comes to me and then I go out and talk to the customer and we complete the paper work.

What type of products do you offer to our customers?

Financing, service contracts, gap insurance, three for one which is our tire, door ding, windshield, pre-paid maintenance, and lost key.

What is a typical work day for you?

Nonstop running around, Phone calls, emails. At work from 8:20am – 8:30-9pm sometimes.

How do you exceed customers expectations during the F&I process?

Time, consideration, empathize.

What do you want other H&H Associates to know all that goes into F&I?

A lot of our associates have bought a vehicle from us, so they kind of understand. We have had some sales people sit in to see from start to finish. And if anyone has any questions, that’s fine. They can see what’s actually going on, It’s not just me sitting in here twiddling my thumbs, there is a lot of details that goes into it.

Store/Department/Associate: H&H Kia – Finance and Insurance – Mike Bolton

“”

Blood Drive

THANK YOU!

Thank you for hosting a blood drive. Your willingness to open your doors and recruit blood donors is vital to the lives of the patients that we serve. Your support and generosity helps to ensure blood needs are met locally. And, once that is done, assists the Red Cross in ensuring blood is available when and where it is needed the most – the ongoing fulfillment of our mission depends on you!

We couldn’t do what we do without you! Your commitment and time invested into the blood drive has given a hospital patient another chance at life. The patients we serve, and their friends and family thank you.

Below are your results from the 3-day blood drive:Your drive registered 62 donors and collected 46 pints of blood.you and your donors potentially saved 138 lives!

Your blood drive held in March is now on its way to helping hospital patients at the below hospitals.You and your team should be proud!

HCA-SWEDISH MEDICAL CENTER | FILLMORE COUNTY HOSPITAL | DENVER HEALTH & MEDICAL CENTER

Lives SavedPints of BloodDonors

150

100

50

125

75

25

0

WELCOME TO H&H NATION - NEW HIRES

H&H CHEVROLET

FRONTIER H-D

H&H KIA

ONYX

CENTRAL SUPPORT

SERGIO CARDENAS VALETMALLORY DUNGAN SERVICE GREETERCALEB NARDUZZO SALES ASSOCIATERILEY WEINANDT VALET

SYDNEY R. BURKE SALES SUPPORT AGENT

JOSHUA CHURCHILL CONCIERIGE DRIVERALEXANDER J. DENTINGER DETAIL TECHNICIANKELCI G. ALLEN VALETETHAN A. GOODLOFF SERVICE TECHNICIANELIZABETH HOANG CAR WASH ATTENDANTPRESTON J. JOHNSON CAR WASH ATTENDANTMITCHELL KEEBLER CONCIERGE DRIVERJACOB P. RINEHART SERVICE TECHNICIANBRANDON STROM FINANCE MANAGERCLARITZA TAVIZON GUTIERREZ VALETERIC L. WELTON SERVICE ADVISOR

JANICE M. IVESTER SERVICE BDC ASSOCIATE

BRANDON ELWELL MOTORCYCLE CONSULTANTCHRISTOPHER D. IREY SERVICE TECHNICIANCORY PFEIFER MOTORCYCLE CONSULTANT

RECORP

ROGER G. GUTSHALL DEALER TRADE DRIVERBERNARD J. REMPE DEALER TRADE DRIVERPHILIP L. O HALLORAN Jr. GATE SECURITY AGENT

RENEGADE H-D

CHRISTOPHER DAVIS PARTS COUNTERPERSONTOBY HICKSKREW SCHMITT MOTORCYCLE CONSULTANTWILLIAM P. WHITE Jr. MOTORCYCLE CONSULTANT

ANNIVERSARIES

H&H CHEVROLET

FRONTIER H-D

RECORP

ONYX

CENTRAL SUPPORT

MATT ANCONA 19JOSH ERSPAMER 2

DUSTIN JARILLO 1

VERN SHOLLEY 9 JAMES UNGER 5

TYLER LENTS 6 BRANDON HAVERKAMP 3

FREDDIE HALL 13ROB KERSENBROCK 9NICOLE BYRNES 3

DOUG HOLLIBAUGH 2JAKE KOCH 2

TAMMY HORNE 11GELAINE HALVERSON 7DAN OSHEL 7

LAURIE SWETT 7 NICK STRONG 5

KIA

PHILIP XIE 3 AARON BURRIS 2

JUST FOR FUN

TRIVIA QUESTIONS

1. In Star Wars, what do they call the invisible power that binds the galaxy together?

2. How many grapes go into one bottle of wine?

3. What is the size of the largest known hail stone to fall in Nebraska?

4. Who is the young Jedi Knight who becomes Darth Vader?

5. 60% of Americans do not like this type of sandwich.

6. What month is the considered to be the peak of tornado season in Nebraska?

7. Who kissed Princess Leia first?

Answers

A1: The Force, A2: 700 grapes or 2.6 pounds, A3: 7 inches, nearly the size of a volleyball, A4: Anakin Skywalker, A5: Egg Salad, A6: June, A7: Han