influencing leadership communication

Influencing Leader CommunicationsInfluencing Leader Communications

Lorri Lennon, Centre for Leadership Communication

Guide for IC evolution

Leadership, Culture and Management Practices of High-Performing Workplaces in Australia

Published by the Society for Knowledge Economics, October 2011

www.ske.org.au/partner.php

Research findings

High Performing Workplace have:

12 percent higher productivity

25 percent higher levels of innovation outputs for services and products

23 percent lower levels of employee turnover

Spend 29 percent more time managing their people

Expend 19 percent more effort trying to understand customer needs

Profit margins nearly three times higher

Source: Leadership, Culture and Management Practices of High-Performing Workplaces in Australia, 2011

Categories

High Performing Workplace Index:

1. Productivity and Profitability

2. Innovation

3. Employee experience

4. Fairness

5. Leadership

6. Customer orientation

Source: Leadership, Culture and Management Practices of High-Performing Workplaces in Australia, 2011

Know the organisational performance goals for the future

Formulate & communicate a

compelling Vision to deliver on

those goals

‘Authentic’ leadership

High Performance

Walk the talk of the Values;

Embody / Live the Values

VALUESHigh

Performance

Seek input to maximise decision effectiveness, receptive to feedback

Invite active participation, foster

collaboration, enable realisation of people’s

potential

INVOLVEMENT

High Performance

Foster employees’ belief in shared Values to deliver on the Vision

VISION

Source: Leadership, Culture and Management Practices of High-Performing Workplaces in Australia, 2011

Influencing Leader CommunicationsInfluencing Leader Communications

Open Forum

Tap into LCEG collective wisdom

Leverage research findings

What’s our role in influencing

effectiveness of leaders’

communications?

Influencing Leader CommunicationsInfluencing Leader Communications

1.Persuade2.Motivate3.Create

Persuade: numbers talk

Authentic leadership has strongest correlation with productivity and profitability (.424)

Authentic leaders do three things:

1.Vision

2.Values

3.Involvement

Motivate: power of context

Information VISION CONTEXT

Why?

TargetsVALUES CONTEXT

How?

Buy-in

INVOLVEMENT CONTEXT

WAM?

Meaning & relevance

Personal conviction

Aligned behaviour

Create: Organisational DNA

Create: Performance Action Plan

Leader’s roadmap to guide:

Formulating the Vision

Embodying the Values

Involving their people

Influencing Leader CommunicationsInfluencing Leader Communications

Thank you

lorri@leadershipcomms.com