influencing and communication

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1. An understanding of the relationship between influencing and emotional intelligence

2.An understanding of interpersonal communication

3.A knowledge of how to use feedback

4.An appreciation for the importance of nonverbal communication

5.Insights into formal organizational communication

6.An appreciation for the importance of the grapevine

7.Some hints on how to encourage organizational communication

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Defining Influencing

The Influencing Subsystem

1. Leading

2. Motivating

3. Considering groups

4. Communicating

5. Encouraging creativity and innovation

6. Building Corporate Culture

Emotional Intelligence


Interpersonal Communication• How Interpersonal Communication Works

1. The source/encoder

2. The signal

3. The decoder/destination

Successful and Unsuccessful Interpersonal Communication


Interpersonal Communication (continued)• How Interpersonal Communication Works (continued)

Barriers to Successful Interpersonal Communication Macro-barriers

1. Increasing need for information

2. Need for increasingly complex information

3. Reality that people in U.S. are coming in contact with people who don’t use English

4. Constant need to learn new concepts reduces time available for communication

Micro-barriers

1. Source’s view of the destination

2. Message interference

3. Destination’s view of the source

4. Perception

5. Words with multiple meanings


Interpersonal Communication (continued)• Feedback and Interpersonal Communication

Gathering and Using Feedback Achieving Communication Effectiveness

1.Seek to clarify your ideas before communicating2.Examine the true purpose of each communication3.Consider total physical and human setting whenever you communicate4.Consult with others, when appropriate, in planning communications5.Be mindful of the overtones while you communicate6.Take the opportunity to convey something of help or value7.Follow up your communication8.Communicate for tomorrow as well as today9.Be sure your actions support your communications10.Seek not only to be understood, but also to understand


Interpersonal Communication (continued)• Verbal and Nonverbal Interpersonal

Communication

The Importance of Nonverbal Communication


Interpersonal Communication in Organizations• Formal Organizational Communication

Types of Formal Organizational Communication

1. Downward

2. Upward

3. Lateral

• Patterns of Formal Organizational Communication


Interpersonal Communication in Organizations (continued)• Informal Organizational Communication

Patterns of Informal Organizational Communication

Grapevine characteristics:

1. Springs up and is used irregularly within the organization

2. Not controlled by top executives

3. Exists largely to serve the self-interests of the people within it

Grapevine patterns:

1. The single-strand grapevine

2. The gossip grapevine

3. The probability grapevine

4. The cluster grapevine

Dealing with Grapevines


Interpersonal Communication in Organizations (continued)• Encouraging Formal Organizational

Communication

Support the flow of clear and concise statements

Ensure that all members have free access to formal channels

Assign specific communication responsibilities to staff

Trust in leaders

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