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CU YA HOG A COMMU N IT Y COLLEG E

Making Data Driven Decisions Using an Innovative Institutional

Intelligence System

VICTOR RUIZ MEMBER, BOARD OF TRUSTEES DR. CRAIG FOLTIN EXECUTIVE VICE PRESIDENT/TREASURER

My Tri-C SMART

Cuyahoga Community College

Board of Trustees Governance Philosophy

• High level, major decisions • Not day to day

operational issues • Expect to be informed

• Responsible and responsive to stakeholders

• Stewards of public funds

Shifting the Culture

“Without data we only have opinions.”

--Dr. Jac Fitz-enz, CEO, Human Capital Source

Shifting the Culture

Culture of Inquiry:

A capacity for insightful questioning of evidence

and an informed interpretation of the

results.

Culture of Inquiry

A culture of inquiry is:

Open to asking questions

Careful to consider and analyze responses

Committed to learning and changing

Developing the New Culture

“The problem here is not that colleges don’t have data. We have

lots and lots of data. The problem is that we usually don’t ask the right

questions of the data, don’t display it in ways that make sense to most

reasonably alert adults, and therefore don’t see or hear the story that it can

tell us about our students’ experiences and the efficacy of our

work.”

--Kay McClenny, “Keeping America’s Promise: A Report on the Future of Community Colleges” (2005)

What is an Institutional Intelligence System?

Data storage and retrieval Access for College-wide users Pull and manipulate data Combines data from multiple

sources Can look at institution wide data,

or drill down

What is My Tri-C SMART?

Process of Selection

Institutional and External Changes

Change in leadership with new College President Change in demand from users Greater demand for data from individual campus Presidents and Deans Greater demand for self service data Increasing requests for customized reports

Change in state funding formula Funding dependent on student completion and achieving student

success benchmarks

Board of Trustee Website

Data for Board Decisions

• Enrollment data and trends • High level budget information and

tracking • Financial aid statistics and metrics • Student success metrics • Investment pool returns • Staff and faculty employment

statistics and information • Demographics • Fill Rates

Demonstration – Board Information

Demonstration – President Information

Information Needed By the College

• Up to the minute and historical relevant data

• Institution wide and cross divisional metrics

• Comprehensive and comparative information

• Data to meet internal and external reporting needs and requirements

Demonstration – College Information

Evisions – CO-OP

Student Success

“Truth to tell, in the early going, evidence causes problems. It challenges assumptions and traditions. It disrupts informal power structures. It threatens the status quo and suggest needs for change…. On the other hand, it also helps chart a course to excellence; and a collective willingness to insist on, examine, and use evidence builds the credibility and integrity of community college work.” --Kay McClenny, “Keeping America’s Promise: A Report on the Future of Community Colleges” (2005)