cultural aspects of quality

Cultural Aspects

of

Quality in

Manufacturing Industry

Imtiaz Rastgar

INDUSTRY

SOCIALVALUES

EDUCATION

GOVT

MEDIA & THE ARTS

CU

LTUR

E

QUALITY PRODUCTS

CULTURE

CULTURE

CULTURE

CULTURE

CULTURE

CULTURE

WHOLE NATION HAS TO ADOPTQUALITY & PRODUCTIVITY

• TEACHERS

• POETS

• ULEMA

• BUREAUCRATS

• MEDIA

• BUSINESSMEN

TRANSITION FROM RURAL TO URBAN

• Rural society is biological, self healing and non manufacturing by culture

• Need to recognize that culture change is needed for creating mass scale quality

• Cultural interventions are needed for change.

• Need to List social norms which require change

• Recognizing and use media, poets, artists, writers and the pulpit as change agents

GOVERNMENT OF PAKISTAN

ACTIONS NEED BY

GOVERNMENT FUNCTIONARYTHE BOTTLENECK

• Must practice what he preaches• Showcase himself as productive• Must not be above the law for delivering quality &

productivity• PROPOSAL: Showcase Federal Ministry of

Industries (Mother of NPO) and its departments as examples of P&Q

PRODUCTIVITY & QUALITY

• Environment should provide the culture of Productivity and Quality.

• Industry should do the fine tuning of Productivity and Quality to suit its needs.

• Training Institutions for the Civil Servants should be brought into the Q&P Loop and a the younger generation of Civil Servants should be sensitized.

SKILLS vs DEGREES

• Diploma and its stigma.

• All chiefs and no Indians : no technicians to back up the graduates !

• Islamabad alone has 27 Universities and not a single polytechnic !!

• NAVTEC board has not a single member from manufacturing or value addition sector of economy.

MEDIA and

THE ARTS

ACTIONS NEED BY GOVT

CULTURE CHANGE INITIATIVES NEEDED

Government organs looking after Education, Youth, Culture, Media must have road map for cultural interventions consonant with national goals.

Invest in Films and Media for Culture ChangeInvest in Films and Media for Culture Change

Examples:

India: “3 Idiots”

Singapore: “EDB funds TV soap operas for culture change”

EDUCATIONAL SET-UPS

ACTIONS NEED BY

SOCIAL VALUES WHICH NEED MODIFICATION

• Punctuality• Courtesy• Wealth vs Fair Play• Team Work (ego)• Social view of business is dim as compared to

graded services• 5-s in Schools leading to Tanzeem, Tarteeb,

Tehzeeb, Tawazan and Tarbiat• Culture leading to rise of a nation. Detail and

include in curricular and extra curricular activities

RELIGIOUS ENTITIES

ACTIONS NEED BY

IMPACT OF RELIGIONON CULTURE

• Strong impact

• All positive values exist in Islam

• Convert the punctuality of Masjid to cover all other spheres of activity

BUSINESSMAN IS ALSO A BOTTLENECK

• Too few businessmen subject themselves to on-going education

• Need to sensitize SME owners on need for their own training and development

PSQP’s TO DO

• In addition to Industry, Commerce & Service Sectors engage in Cultural Interventions through

Government

Educational Institutions

Media and the Arts

Religious Entities

EXAMPLE

Let us work to

Create a Culture

Harmonious

with

Our National Aspiration

Thank you