comm. & neg. skills

By: Iman Adel

All Copy Rights Saved to the 7th Students’ Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University – Egypt 2011/2012 www.scci-cu.com

Topic Code: SKL-03-2012

Instructed on:2-Dec-2011| Session: #03

Communication & Negotiation Skills

By: Iman Adel

Agenda

Types of CommunicationHow to Win Friends and Influence PeopleDos & Don’tsActive ListeningCommunication BarriersWhat is negotiation?Why do we need negotiation?Negotiating behaviorNegotiation process

Types of Communication

Visual 55%

Vocal 38%

Verbal 7%

How to win friends and influence people

• 3 Fundamental Techniques in Handling People

• 6 Ways to Make People Like You

How to win friends and influence people

• 3 Fundamental Techniques in Handling People1. Don’t criticize, condemn or complain.

How to win friends and influence people

• 3 Fundamental Techniques in Handling People2. Give honest and sincere appreciation.

How to win friends and influence people

• 3 Fundamental Techniques in Handling People3. Arouse in the other person an eager want.

How to win friends and influence people

• 6 ways to make people like you1. Become genuinely interested in other people.

How to win friends and influence people

• 6 ways to make people like you2. Smile.

How to win friends and influence people

• 6 ways to make people like you3. Remember that a person’s name is to that person the sweetest and most important sound in any language.

How to win friends and influence people

• 6 ways to make people like you4. Be a good listener and Encourage others to talk about themselves.

How to win friends and influence people

• 6 ways to make people like you5. Talk in terms of the other person’s interests.

How to win friends and influence people

• 6 ways to make people like you6. Make the other person feel important and do it sincerely.

Dos & Don’ts

Dos & Don’ts

Dos• Listen with opened

arms and legs and body forward

• Keep eye contact.• Ensure the agreement.• Use terms like yes and

certainly.• Rephrase

Don’ts• Interrupt, try to finish the

sentence for the sender.• Smoke, bite nails, or chew

pens.• Tap finger or feet.• Openly disagree like (no).• Say, yes but …

Dos & Don’ts

Game

Active Listening

Active Listening

• Focus on what they are saying.

Active Listening

• Show interest

Active Listening

• Take notes, when important to remember.

Active Listening

• React physically.

Active Listening

• Ask question.

Communication Barriers

1. Psychological barriers2. Language barriers3. Individual linguistic ability4. Physical barriers5. Emotional barriers

Communication Barriers

1. Psychological Barriers

Communication Barriers

2. Language Barriers

Communication Barriers

3. Individual Linguistic Ability

Communication Barriers

4. Physical Barriers

Communication Barriers

5. Emotional Barriers

We are only interested in others,

when they are interested in us!

What is negotiation ?

• Negotiation is:

Getting what u want from the others, by interactive communication designed to reach an agreement.

1. To reach an agreement. 2. To make a point.3. To beat the opposition.4. To settle an argument.

Why do we need negotiation?

Types of negotiation behavior

RED

Blue

Purple

RED behavior

• Manipulation• Aggressive• Always seeking the

best for you• No concern for the

person you are negotiating with

Types of negotiation behavior

BLUE behavior

• Win-win approach• Cooperation• Trusting• Pacifying• Relational

Types of negotiation behavior

Types of negotiation behavior

PURPLE behavior• Give me some of what I want (red)• I’ll give you some of what you want (blue)• Good intentions• Two way exchange

Negotiation process

Summary

• Types of communication:-Verbal-Vocal-Visual• 3 Fundamental Techniques in Handling People• 6 Ways to Make People Like You• Dos and Don’ts• How to be an active listener

• Types of communication barriers1. Psychological barriers2. Language barriers3. Individual linguistic ability4. Physical barriers5. Emotional barriers

• Definition and needs of negotiation• Types of negotiation behavior:-RED -BLUE -PURPLE

• Negotiation process:• 1.Prepare 2. Debate3. Propose 4. Bargain