ak's comm & pres skills training..4!07!09

8/14/2019 AK's Comm & Pres Skills Training..4!07!09

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Half-Day Training Program

ASIF KHANs

COMMUNICATION &

PRESENTATION SKILLS

Facilitator:

ASIF KHAN

CEO SKAI


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What is Communication?

COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND

ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THEPROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.

PERSONAL PROCESS

OCCURS BETWEEN PEOPLEMEANS TO INFLUENCE OTHERS

EXPRESSION OF THOUGHTS AND

EMOTIONS THROUGH WORDS & ACTIONS.

TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.

IT IS A SOCIAL AND EMOTIONAL PROCESS.


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The Communication Process

SENDER(encodes)

RECEIVER(decodes)

Barrier

Barrier

Medium

Feedback/Response


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UNDERSTANDING PEOPLEAND HUMAN NATURE


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HOW TO MAKE A GREAT

FIRST IMPRESSION


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OVERCOME STAGE FEARAND SPEAK WITH

CONFIDENCE


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DEFINING A POWERFUL

OUTCOME


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DEVELOPING RAPPORTFOR LASTING RESULTS


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MIRACLES OF LISTENING


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VALUE OF LISTENING Listening to others is an elegant art.

Good listening reflects courtesy and good manners.

Listening carefully to the instructions of superiors improve

competence and performance.

The result of poor listening skill could be disastrous in business,employment and social relations.

Good listening can eliminate a number of imaginary grievances of

employees.

Good listening skill can improve social relations and conversation.Listening is a positive activity rather than a passive or negative

activity.


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Hearing Vs Listening

Hearing Physical process,

natural, passive

Listening Physical as well

as mental process,

Listening is hard.

You must choose to participate in the process of

listening.


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Listening Skills

1. Have a purpose or reason for listening.

2. Ask questions.

3. Provide speaker with verbal and nonverbal feedback

4. Be aware of your attitudes towards the speaker and

attempt to listen objectively.

5. Wait before responding. Do not formulate your response

while the speaker is delivering the message.


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6. Listen with your eyes as well as your ears.

7. Listen for feelings as well as information.

8. Look for important themes.

9. Avoid imposing your values on the speaker. Listen

in a non-judgmental way.

10. Overlook negative aspects of the speakers delivery

which might interfere with your understanding

the message.


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KNOWING AND UTILIZINGYOUR VERBAL ASSETS


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APPLYING RIGHT PHYSIOLOGY TOCOMMUNICATE MESSAGE

EFFECTIVELY


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KNOWING & UTILIZINGYOUR VOCAL ASSETS


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HANDLING QUESTIONS &OBJECTIONS


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Using Closings that create alasting positive impression


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Questions


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THANKS


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WISH YOU GREAT LUCK

BE THE BEST

For any personal & professional excellence;

please feel free to contact me

ASIF KHANCell: 0321-9456064

Email: [email protected]

ak's comm & pres skills training..4!07!09

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