business etiquette 101. what is business etiquette? oetiquette, simply put it, good manners....

Business Etiquette 101

What is Business Etiquette?

o Etiquette, simply put it, good manners. Business etiquette focuses on appropriate behavior and dress in professional settings.

o When you get in the habit of practicing o suitable behaviors in various situations,

you’ll become more comfortable meeting people and making excellent first impressions.

You never get a second chance to make a first impression

o Actions Speak Louder Than Wordso Punctualityo Preparationo Hygieneo Handshakeo Introductionso Languageo People Skills

Answering The Phone

o No Gum!

o Confidentiality

“Good morning- Family and Consumer Sciences. This is _______How may I help you”

Hello, Is Anyone There?

o DO NOT eat while you are on the phoneo Do NOT put someone on speaker phoneo Do NOT talk to others while you are on

the phoneo Do NOT say anything that you don’t want

the caller to hear

Do NOT answer the phone if you are not prepared

Hygiens

o Bath dailyo Removes dirt, oils, and dead skin cells

o Apply deodorant or antiperspirants.o Deodorant controls odoro Antiperspirant control odor and perspiration

o Care for Your Skino Determine your skin type and purchase skin care products that

are formulated for you skin. o Skin Types – normal, oily , dry or combinationo Always wear SPF 15 outside to protect your skin from being

burned.

Maintaining a healthy Mental State

o Use defense mechanisms