etiquette and good manners
DESCRIPTION
etiquette guide for businessTRANSCRIPT
Etiquette&
Good Manners
OBJECTIVES
Definition Personal and self care Introductions and greetings Dining etiquette Table manners 10 commandments No, No’ s Yes, Yes’ s Famous quotes
POLITENESS OF YOUR
APPEARANCE
All the lessons of savoir vivre can be resumed in these words: Learning to be at Ease …
The message: authoritative, conservative, and competent
Men: hair, beard, dental hygiene ,nails, smells, suit, shirt and last but not least socks and shoes
Women : hair, eyebrows, nails, makeup, perfume, suit (pants or skirt?), shirts, pantyhose, shoes and last but not least accessories
1ST CONTACT
Hand Shake
Card giving
DINING ETIQUETTE
TABLE SETTINGS
STYLES OF SERVICE
GLASSWARE 1) Liqueur glass2) Brandy snifter3) Port glass4) Alsace glass5) Bordeaux glass6) White wine glass7) Burgundy glass
POSTURE AND ELBOWS
Sit straight and try not to lean on the table. Keep your elbows off the table and close to
the body when you are eating. On the table, mobiles, keys and what can’t
be eaten doesn’t belong to it However, when you stop to talk, it is okay to
rest your elbows on the table and lean forward.
STYLES OF CUTTINGContinental: Knife in your right handAmerican: Shift split
10 COMMANDMENTS
Thou shall not jump straight into business talk
Thou shall not be late Thou shall not table hop Thou shall not talk politics, diet or
family Thou shall not dominate the
conversation Thou shall not dawdle over the
ordering or eating Thou shall not neglect the old lady
next to you Thou shall not answer your mobile Thou shall not neglect the table
manners Thou shall not forget to show
appreciation Thou shall not leave the table
unless urgent reasons
NO, NO’S
Don’t salt your food before you taste Don’t push your plate or chair away Don’t rearrange or stack your dirty dishes Never tilt your chair Don’t ask people where they are going when
they get up from the table If you burp, excuse your self to no one
particular Never crumble crackers in your soup or blow
on it Don’t chew ice or other inedible parts of the
meal Put butter first on your plate, not directly
onto your bread To get the last bit of soup, tilt the bowl away
from you- the Tug boat goes out
YES, YES’S
Always pass the salt & pepper together Need to get something out of your
mouth- use your tongue & fork When in doubt, use a utensil rather
than your fingers Hair in your food- don’t spoil someone
else’s meal by talking about it Food in teeth, blow nose, rearrange
hair- go to the restroom! Don’t like your meal- who cares- tell
the host you do!
OFFICIAL DINER
InvitingSingle in restaurant…Married at home…
WORDS TO THE WISE
Nothing that touched your mouth should ever directly touch the table
When you are finished- place your silverware at 4 :20o’clock
If you spill something don’t make a big deal about it- offer to pay for cleaning
If you decide to pass on food being offered, simply say “No Thanks”- no explanation is needed
Learn to try new foods when you have the opportunity- you may be confronted with unfamiliar choices in the future
FAMOUS QUOTES
Good manners will open doors that the best education cannot.
Clarence Thomas
Respect for ourselves guides our morals; respect for others guides our manners .
Laurence Sterne
Etiquette is the science of living.
Emilie Post
Civility costs nothing and buys everything.
Lady Mary Worley Montague
A person should be allowed a few redeeming vices, but never bad manners
Mark Twain
Thank you Merci Dankeshon Gracias ا Iشكًر
NADINE VON CONRAD
Tel: Lebanon +961 3930480 Switzerland +41794433423
E-mail: [email protected]
Website: www.cnadine.com
Etiquette and Image Consultant
This presentation has been technically modified by EDUWARE