business etiquette 101. what is business etiquette? oetiquette, simply put it, good manners....
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Business Etiquette 101
What is Business Etiquette?
o Etiquette, simply put it, good manners. Business etiquette focuses on appropriate behavior and dress in professional settings.
o When you get in the habit of practicing o suitable behaviors in various situations,
you’ll become more comfortable meeting people and making excellent first impressions.
You never get a second chance to make a first impression
o Actions Speak Louder Than Wordso Punctualityo Preparationo Hygieneo Handshakeo Introductionso Languageo People Skills
Answering The Phone
o No Gum!
o Confidentiality
“Good morning- Family and Consumer Sciences. This is _______How may I help you”
Hello, Is Anyone There?
o DO NOT eat while you are on the phoneo Do NOT put someone on speaker phoneo Do NOT talk to others while you are on
the phoneo Do NOT say anything that you don’t want
the caller to hear
Do NOT answer the phone if you are not prepared
Hygiens
o Bath dailyo Removes dirt, oils, and dead skin cells
o Apply deodorant or antiperspirants.o Deodorant controls odoro Antiperspirant control odor and perspiration
o Care for Your Skino Determine your skin type and purchase skin care products that
are formulated for you skin. o Skin Types – normal, oily , dry or combinationo Always wear SPF 15 outside to protect your skin from being
burned.
Maintaining a healthy Mental State
o Use defense mechanisms