5 things you must do

5 Things You Must DoTo coach exceptional advocates

Goals for workshop…

Task:

Details:

TEXT Questions : 318 – 801 - 8876

Volunteer Management is HARD!

#1:

Care & Connect

Mindset of Supervision:

Managing vs. Partnering

Transactional

Relational

Transactional

Relational

ExceptionalCoaching

Care and Connection

WHAT DO YOU KNOW???

Volu

ntee

r Per

form

ance

Level of Connection & Feeling of Meaningful Work

#2:Manage Expectations

The Problem: implicit expectations

Unspoken expectations… are the baggage we carry with us into a relationship with one another.

The Problem: too few mind-readers

When we expect others to inherently know what our expectations are in

a given situation

(AKA… MIND READING)

The Solution…Wise managers make things very explicit (out loud). They explicitly state, to the Advocate, what their mission is, what their resources are, and what they have chosen to do and not do with their resources.

Prep Work: 2 preconditions

1.TRUST & Trust-Worthiness:

2.Good Communication:

The Performance Agreement Skeleton

Must – Do’s:How - To’s:Resources:Follow-up:

Principles of the Agreement The Performance Agreement

must be mutually created (advocate and supervisor involved in the process).

It can not simply be a transactional process (i.e. just another form).

“Negotiable” responsibilities must be hammered out as well.

It must be ‘flexible’ to allow change in circumstances.

#3:

Diagnose Before Your Prescribe

WORDS

EMOTIONBODY LANGUAGE

Leading in the Moment:A Failure of Nerve?

Avoid the Traps of Denial & Avoiding Problem Behaviors

An issue will never really go away unless you work through it.

#4:

Empower!

Synergistic Performance Agreement

Hands down orders

“WE” Thinking “Us VS. Them” Thinking

Identifies Resources and Follow-up

Rescues from hardship

Care and Synergy Transactional Mentality

High Trust Required Low Trust Displayed

Empowerment vs. Enabling

Requires vulnerability

Distance kept

Responsible Freedom Unlimited License

Clear about mission and values

Lacks vision and purpose

Removes barriers to greater outcomes

Seeks to “give power”

Empowerment vs. Enabling

Barriers to EMPOWERMENT

Lack of PurposeLack of ProtectionLack of PermissionLack of Proficiency

#5:

Finish Well!

Celebrate & Debrief: Celebrate:

The close of a child’s case The commitment of the Advocate

Debrief: Face Time Unpacking the Emotional side of CASA How’d we do with the Performance Agreement?

Recognizing Advocates:

The ‘pay check’ of volunteerism

Connection precedes Recognition.

Debriefing: Do this, Not That Intensity / Investment should match

the Case’s history Give not Take Let it Marinate No Surprises Celebrate! Gather Pertinent Information What‘s Next?

Team Up:

Continue the Conversation… 5:00 – 5:30 …One on One (in the lobby)

Call: 318-398-0945 Email:

gguthrie@cfcfnela.org cramsey@cfcfnela.org