04/19/23 Mercer University School of Engineering Slide 1

The Quality Thread in Industrial Engineering and

Industrial Management

Dr. Joan Burtner Associate Professor of Industrial

Engineering and Industrial ManagementAmerican Society for Quality - Certified

Quality Engineer

04/19/23 Mercer University School of Engineering

Page 2

Introduction

Consumer choices Rep___________ Pref___________ Perceived q__________

The quality movement Competition Global e________

Quality and industrial engineering professions

Careers Coursework

04/19/23 Mercer University School of Engineering

Page 3

The Quality Movement S_C

Statistics Products

SP_ Statistics Process

T_M Management Employee involvement

_ _ _ _ Sigma Six Sigma Lean Manufacturing (Toyota)

04/19/23 Mercer University School of Engineering

Page 4

Global Issues Global economy

Competition Cooperation

National/International standards and guidelines

MIL-STD xxx ISO 9001, ISO 14000, etc QS 9000 Regulatory agencies

EPA (Radiation levels, contaminants, etc)

National/International Awards Deming Prize Baldrige Award

04/19/23 Mercer University School of Engineering

Page 5

Quality Leaders

Shewhart (statistically based control chart)

De_____ (management’s 14 points)

Juran (quality trilogy)

T________ (design of experiments)

Jack Welch (advancement of Six Sigma)

Donald Berwick (patient safety advocate)

04/19/23 Mercer University School of Engineering

Page 6

Careers Industrial engineers Quality engineers Manu_________ engineers Management engineers Project managers Proc_____ improvement specialists Black Belts Performance improvement engineers Product engineers CEO’s COO’s

04/19/23 Mercer University School of Engineering

Page 7

Preparation Coursework

Probability and Sta_______ Statistical Quality Control/ Process Control Design of Ex___________ Technical electives such as Quality Engineering

or Lean Six Sigma or Healthcare Process Improvement

Related courses – Ergonomics, Simulation

Work experience Coop (usually during the academic year) Internships (usually during the summer) Part-time jobs Volunteer work (typical of the healthcare field)

04/19/23 Mercer University School of Engineering

Page 8

Professional Organizations Institute of __________ Engineers (IIE)

Special Interests Groups - Societies and Divisions

Conferences

American Society for _______ (ASQ) Engineers Non-engineers

Society for Health Systems (SHS) Clinical Non-clinical

Healthcare Information and Management Systems Society (HIMSS)

04/19/23 Mercer University School of Engineering

Page 9

“Quality” Organizations

Discussion Automobile Makers

T__________ H___________

Hotels R__________________ H_______________

Fast Food Restaurants Airlines Manufacturer of Jeans

04/19/23 Mercer University School of Engineering

Page 10

“Quality” Credentials

Six Sigma Green Belt B______ Belt M_______ Black Belt

ASQ Certification Quality E______________ M_____________ of Quality / Organizational

Excellence Many other specialities

04/19/23 Mercer University School of Engineering

Page 11

“Quality” Salaries ASQ 2005 Salary Survey

Position Bachelor’s Degree Master’s Degree

Project Engineer $ 67,138 $ 74,951

Quality Engineer $ 64,342 $ 70,820

Master Black Belt $ 91,154 $107,044

Quality Manager $ 76,561 $ 85,326

Vice President $123,596 $126,419

04/19/23 Mercer University School of Engineering

Page 12

“Quality” Specialization Courses Taught by Dr. Burtner Industrial Engineering

ISE 327 Statistical Process Control ISE 352 Design of Experiments ISE 427 Reliability and Quality Assurance ISE 428 Quality Engineering ISE 468 Healthcare Process Improvement

Industrial Management IDM 355 Quality Management IDM 404 Industrial Mgt. Case

Studies(includes quality)

ETM 591 Special Topics ETM 627 Quality Management

04/19/23 Mercer University School of Engineering

Page 13

Recent Healthcare Publications and Presentations Burtner, J.  (2012). “Design and Analysis of Open Response

Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference  February 19, 2012.

Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals".   Journal of Nursing Administration . March 2011

Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leatership Preferences",   Journal of Nursing Administration . February 2011

Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Expo February 2010.

04/19/23 Mercer University School of Engineering

Page 14

“Quality” Alumni Industrial Engineering

Roger Alvarez: MAPEI - Fort Lauderdale Susan Barkley: HCA Healthcare Matt Stevens: Gulfstream Frank Sun: Bosch

Industrial Management Drew Elrod: Medical Center of Central

Georgia Roy Jackson: Southwire Chrystal York: Cooper B-Line Crystal Bass: Jacobsen

04/19/23 Mercer University School of Engineering Slide 15

Questions?

http://www.asq.org/http://www.iienet.org/