workplace safety & the power of employee engagement
TRANSCRIPT
WORKPLACE SAFETY & THE POWER OF EMPLOYEE ENGAGEMENT Heidi Jackson, Corporate Trainer – NWTC
Engagement Defined
Then & Now
What Employees
Want
Peer Exchange:
Best Practices
1 2 3 4
What is Employee Engagement?
Engagement Defined
What is Employee Engagement?
Engagement Defined
Southwest Airlines
SAY
STAY
STRIVE
Consistently speak positively
Intense desire to be a member of the organization
Exert extra effort
Engaged Employees:
Source: Hewitt Associates
Engagement Defined
Three Types of Employees
Engagement Defined
Actively Disengaged
Not Engaged
Engaged
Source: Gallup
Engagement Defined
Actively Disengaged
Not Engaged
Engaged
Employee Type
2010 2013 2017
Engaged
33% 30% 33%
Not Engaged
49% 52% 51%
Actively Disengaged
18% 18% 16%
State of the American Workplace
Source: Gallup
Engagement Defined
What About Managers?
Only 35% of managers are engaged!
Engagement Defined
Then & Now
NOW When people are financially invested, they want a return. When people are emotionally invested they want to contribute.
- Simon Sinek
THEN Why is it that I always get a whole person when what I really want is a pair of hands?
- Henry Ford
Then & Now
Who Has Your Time?
Actively Disengaged
Not Engaged
Engaged
Then & Now
Who SHOULD HAVE Your Time?
Actively Disengaged
Not Engaged
Engaged
What Keeps YOU Engaged?
Individually:
• List three things that keep you most engaged at work
Then & Now
The Measuring Stick
Source: Gallup
What Employees Want
Source: Gallup
The Measuring Stick
What Employees Want
What Employees Want
The Four Ps
1. Purpose
2. Personal Connections
3. Prompt Feedback
4. Partnerships
What Employees Want
1 – PURPOSE!
What Employees Want
1 – PURPOSE!
- Simon Sinek: Start With Why (Source: Start With Why – How Great Leaders Inspire Everyone to Take Action)
How Great Leaders Inspire Action
1 – PURPOSE!
A belief
Actions you take to realize that belief
Results of those actions
What Employees Want
What Employees Want
1 – PURPOSE!
What Employees Want
2 – PERSONAL CONNECTIONS!
What Employees Want
3 – PROMPT FEEDBACK!
I have some feedback for you.
What Employees Want
3 – POSITIVE FEEDBACK!
Individually:
1. Think about the people you work with and support
2. List names of three people you work with
3. Identify the last time you provided each person with specific positive feedback
4. Identify something he/she is doing well right now and an opportunity to provide positive feedback
What Employees Want
4 – PARTNERSHIPS!
Then & Now
NOW The Platinum Rule
THEN The Golden Rule
Treat others as THEY want to be treated.
Treat others as you want to be treated.
Best Practices
Peer Exchange
1. What are you currently doing to foster engagement?
2. What else could you be doing?
Well, That Was Fun – Now What?
1. What insight did you take away this morning that you can immediately take action on?
2. How will you translate this conversation to results?
WORKPLACE SAFETY & THE POWER OF EMPLOYEE ENGAGEMENT
Heidi Jackson, Corporate Trainer
Corporate Training & Economic Development
Northeast Wisconsin Technical College