women with know how june 2013 issue

Upload: mimi-zelman

Post on 03-Apr-2018

218 views

Category:

Documents


0 download

TRANSCRIPT

  • 7/28/2019 Women With Know How June 2013 Issue

    1/52

    UNE 2013

    WHAT ISA PERSONALBRANDINGLIFESTYLE?

    GOALSVERSUS

    PERFORMANCE

    REPUTATIONMANAGEMENT 101;WHAT EVERYBUSINESSSHOULD KNOW

    Top Stories

    NANCYHUDSON AND

    TAMARAWITHERS-

    THOMPSONOF CHARLOTTE

    COMMUNITYHEALTH CLINIC

  • 7/28/2019 Women With Know How June 2013 Issue

    2/52Connect And Grow With Women In Our Community2

    Mimi Zelman

    Publisher

    Dear Readers,This issue is dedicated to all athers in honor o FathersDay! I would not be who I am today without thewonderul ather I had in my lie. Now that we are in thelast part o the year, are you on track meeting your goals?

    I you are, that is wonderul and should be congratulated!I you are not there yet, what are you going to do to

    catch up and meet those goals?First, what is your or who is your target market?What are you doing to reach those people?All lot o businesses all into the trap o not believingin enough advertising! Businesses need to have namerecognition and branding.

    Set up a budget and bigger is not always better, have

    a ew smaller ads in more places to reach the peopleyou need to. Utilize social media, this avenue is ree andreaches your audience in a dierent way.

    To have good branding all o the above should be inyour marketing plan. I you dont know how to do this,you can contact me and I can reer you to people thatcan. We at Women With Know How would love toearn your business and we have a plan to work with all

    budgets. What a great way to send your message andcompliment to display ad or very low cost.

    Why wait? Give us a call!Till next month,Mimi

  • 7/28/2019 Women With Know How June 2013 Issue

    3/52www.womanwithknowhow.com JUNE 2013 3

    C o n t e n t sPublisher/President

    Mimi L. [email protected]

    Creative DirectorJuliana Lievano

    www.JulianaCreativeDesigns.com

    Contributing WritersTerri BennettElyshia Brook

    Cover PhotographyCover Photoghraphy by Benny

    Dawkins o New Day Productions

    For more advertising inormationcall Mimi at 704-491-1207

    or email her at:[email protected]

    Copyright 2013

    4

    32

    10What Is a PersonalBranding Liestyle?

    18ReputationManagement 101;

    What Every BusinessShould Know

    24 How To BeAn Idea Person

    28 Goals VersusPerormance

    On thecover

    Nancy Hudsonand Tamara

    Withers-Thompson

    36

    46

    30

  • 7/28/2019 Women With Know How June 2013 Issue

    4/52Connect And Grow With Women In Our Community4

    profe

    ssionalspotlig

    ht

    How did you getstarted in this business?

    In my career as a Speech Pathologist,I worked with children and adultsthat had communication disabilities.Through this I realized that amiliesneeded the inormation that proes-sionals have in identiying speech andlanguage problems. Since a child is

    with his/her parents and caregivers24/7, what better person to under-stand their childs strengths and weak-nesses then those that take care othem? This prompted me to write, MyBaby Compass, a child developmentprogram that helps parents asses and

    enhance their childs milestones in theareas o speech, language, hearing,cognitive, physical, and social-emo-tional skills rom birth to seven yearsold. Ater I wrote my rst book, My BabyCompass, Birth to Two Years, I beganexhibiting and speaking at state andnational conventions or the AmericanSpeech and Language Association.

    The book was so popular that I ex-panded the program and wrote MyBaby Compass, Two to Four Years andMy Baby Compass, Four to SevenYears. I realized that I had a niche andI began taking marketing programs

    GruhnBy Mimi Zelman

    MY BABY COMPASSKathy

  • 7/28/2019 Women With Know How June 2013 Issue

    5/52www.womanwithknowhow.com JUNE 2013 5

    to increase my skills. I developed mywebsite: www.mybabycompass.com

    that allows me to conduct most o mybusiness over the internet and throughAmazon.com.

    What was your background-

    what were you doing

    beore this business?

    I was a Speech-Language Pathologistor 35 years in schools, hospitals, clinics,

    developmental daycares and skillednursing homes. I took a writing courserom Maureen Ryan Grin at WordPlay and came up with the concepto My Baby Compass. I retired rommy job because I could increase theawareness o the importance o childdevelopment or the general public. It

    was an Aha moment and I have beenrunning with it ever since.

    What is a good early

    story about your business?

    I had written the prototype o MyBaby Compass, Birth to Two Years andI met a nurse that I was working withat a skilled nursing acility. He was

    concerned about his eighteen-month-old toddler and he was wondering i Icould help him. I gave him a copy othe program along with the bookletthat contained the skills and activitiesa child at eighteen months should beable to do. He called me to say that

    he shared the inormation that he hadrecorded in the My Baby Compass,

    Birth to Two interactive manual withhis sons pediatrician. The child was re-erred or an evaluation and was diag-nosed with Autism. He cried when hecalled to thank me. I was so moved bythe experience. It reminded me o thetime in India in 1973 when I was at anorphanage to donate money.

    About orty babies and toddlers werecrying at the top o their lungs when awoman o small stature walked in andsang a lullaby. The room became quietand all o the toddlers were liting theirarms up to get a hug. The woman wasMother Theresa. I asked her what ad-vice she could give a young girl on her

    way to college and she said, Dont bemediocre in anything you do, whetherit is making a cup o tea or healing theworld, be the very best. I have beenollowing her advice ever since.

    What is unusual or unique about

    your business, in comparison to your

    competitors or similar businesses?

    My product, My Baby Compass andmy speaking engagements are bridg-ing the gap between what the proes-sionals know and what amilies needto know about their children rombirth to seven years o age. This pro-gram not only gives skills a child can

  • 7/28/2019 Women With Know How June 2013 Issue

    6/52Connect And Grow With Women In Our Community6

    do but has corresponding activities todevelop those lagging skills listed inconvenient age-appropriate booklets.It is written or the average parent,proessional or caregiver. Easy to un-derstand and use is the number onecomment that parents have said innumerous testimonials. It helps parentsto assess a childs developmental mile-stones and then it provides a checklistto share with their health care provider,

    or i it is being used by a proessional,to share with parents. The AmericanAcademy o Pediatrics recommends

    that pediatricians tell parents that haveconcerns about developmental mile-stones that their child will outgrowit. This is true or 80% o the children,but only 10% o those children willoutgrow it. Catching children early ora developmental delay is a win-winsituation or everyone.

    I am writing articles, speaking on radio,appearing on TV, blogging and con-

    ducting parenting and early educationclasses to inorm the public about theimportance o communication skillsin the rst seven years o a childs lie. Iam also writing My Senior Compass tohelp amilies with aging parents in theareas o dementia, stroke, traumaticbrain injury and neurological disordersthat aect a persons ability to speakand swallow. I am known as the Posi-tive Parenting Expert who oers inor-mation that amilies can trust. I am aspeech pathologist that is writing orchildren o typical development, but ithere is a problem, a parent will knowwhat to do and how to get help.

    Is there a customer experienceyou are most proud o?

    One customer began using the MyBaby Compass program with her inantboy. She incorporated two activities aday using the age-appropriate book-lets along with the nursery rhymes,

  • 7/28/2019 Women With Know How June 2013 Issue

    7/52www.womanwithknowhow.com JUNE 2013 7

    music and age appropriate toys rec-ommended in the My Baby Compasswhich includes all the manuals, book-lets and CD rom. Her son is now ouryears old and he is unctioning at twoyears above his age level. The custom-ers pediatrician is now reerring MyBaby Compass to her patients.

    Do you do any charity or

    nonprot work?

    I donate to Autism Speaks, three dol-lars or every book and ve dollars orevery My Baby Compass kit. I also giveree books and kits to help raise moneyor Easter Seals, Smart Start and theCharlotte Heart Ball. I donate an articlea month to Special-ism.com, BeaconExpert.com, and Family Share.comwebsites and online magazines or par-ents o typical and special needs chil-dren or ree inormation about speechand language development.

    Who are some o your most

    notable partners in your business?

    Jack Caneld, author o Chicken Soupor the Soul, is my mentor or the

    upcoming, My Senior Compass edi-tion. He believes in my products andhe is helping me get my messageto parents and proessionals. I metOprah last month and her producerconnected me to Discovery Channel,Health Heroes or a segment to be

    aired in August on the importance oearly identication and intervention oa developmental delay. I am partner-ing with Dr. Sturner at Johns HopkinsPediatric Hospital to get My BabyCompass evidenced based and on theCHADIS program, a computer basedinormation program or pediatriciansto help parents assess and enhancetheir childs development.

    What is an interesting storyabout a client interaction you had?

    I was working with an inant that haddeveloped polio rom the inoculationbecause she had a compromised im-mune system. Though she was com-pletely paralyzed, I could tell she wasintelligent by the way she used hereyes. As she developed, I was able touse a pass mire device that allowedher to talk. Her mother broke down intears when she heard her say, Ma. Itwas such a magical experience or me.I then gathered a team o occupationaland physical therapists to incorporatea mouth stick or her to manipulate acomputer and provide a sip and pu

    technique so she could independentlyoperate her wheel chair. Though itwas challenging and required timeconsuming research, it was a very re-warding experience.

    What are some o the greatest

  • 7/28/2019 Women With Know How June 2013 Issue

    8/52Connect And Grow With Women In Our Community8

    challenges in your business?

    Trying to balance work and play is verydicult. Some days I want to retireand ride my horse and have lunch withmy riends. The problem is, I have thisburning desire and passion to make adierence in the lives o children andtheir parents. I know what parentsneed to do to prepare their childrenor academic and social success. Mybiggest problem is convincing parents

    that it is more important to spendmoney on their childs brain then buy-ing a cute outt or electronic toy thatwill last or a short time. Just when Iwant to give up, I receive a wonderulemail rom a parent thanking me orMy Baby Compass.

    What would you most like

    the reader to know about

    your journey in business?

    I have ound it is important to:Educate yoursel in all areas o business.I went to SCORE, a class sponsored by

    the Small Business Administration tolearn about making a business plan andhow to price my products.

    Attend seminars with successul busi-ness coaches in branding, web design,social marketing, networking, trade-marking, sponsorships and becom-ing media genic. Meet exhibitors atconventions, expos and communityorganizations that provide prospective

    clients and marketing opportunities.Make sure your product is the bestquality in order to gain respect romcolleagues and customers. Learn whoyou can trust and how to delegatethose jobs that dont suit your abilities.

    Do not repeat what doesnt work.Dont pay or what you can get or ree.Surround yoursel with successul peo-ple that believe in what you are doingand help you understand that babysteps in the right direction is the wayto success. As they say, it takes 10,000hours to be an expert. I have met thatgoal as a Speech Pathologist, now Ihave to meet that goal in marketing

    my products.

    Kathy Thorson Gruhn/ My Baby Compass | Author |www.mybabycompass.com2266 Shagbark Lane, Suite 100Matthews, NC 28104C

    LICKONADTOVIEWO

    URVIDEO

  • 7/28/2019 Women With Know How June 2013 Issue

    9/52

    CLICK ON AD TO VIEW OUR VIDEO

  • 7/28/2019 Women With Know How June 2013 Issue

    10/52Connect And Grow With Women In Our Community10

    by Terri Bennett

    m

    arketi

    ng

    What Is a PersonalBranding Lifestyle?

    Y

    our Personal Liestyle Brand-ing is all about you brandingyoursel in the most eec-

    tive way that will lend youto the best positive results. Personal Lie-style Branding is where you are continu-ously branding your business and youas your brand. Your company begins tobecome your liestyle and is known asthe work that you love to do and youget paid or it as it becomes integratedinto your personal lie. It becomes whoyou are, your identity, your relationships,the interaction and engagement in thecommunity in which you live. Your lie-style is centered on the company thatyou have built rom the ground up andthat is what people know you as. Youhave become the actual spokespersonor the company with the understand-

    ing that all eyes are on you because youare your brand always!

    Your Personal Branding Liestyle is inte-grated in what you stand or, develops,passion, and is the extension o who youare in your proessional and personal

    lie. When you have the personality orwhat it is that you do, it becomes a parto your brand and oten times, more

    than not, and it precedes you beoreothers meet you. You are your brandand how it is perceived both person-ally and proessionally is totally up toyou because you are controlling it; youmust understand that anything goodor bad is a refection o you and yourbusiness. It becomes connected andintertwined and not separate. There arethings that would need to be addressedor damage control just in case there issome negative publicity. O course youdo know that it is better to be preparedthan to not be prepared at all.

    Building Your Authentic

    Brand That Speaks For You

    What does your brand say about you?Does it speak to your purpose, passionand ideal clients? Is your brand eective,authentic and memorable? Some reallydont know and understand how theirbrand speaks volumes beore them andshares with the world who you are and

    By Elyshia Brooks

  • 7/28/2019 Women With Know How June 2013 Issue

    11/52www.womanwithknowhow.com JUNE 2013 11

    what you do. That is why your personalbrand should be authentic. You shouldcontrol your brand and the messagethat you send out, because what yousay and how you deliver, testies againstyour brand. It involves more than whatyou eel about your business but howothers perceive you. Branding includesyour marketing message, image, pack-aging, appearance, personal selling andthe way in which you promote yoursel

    and your business. Building your au-thentic brand online is a greater chal-lenge to maintain because it is a biggerasset to your brand.

    What is an Authentic Brand?

    Designing an authentic brand simplymeans that you are true to yoursel andhow you give o your energy aboutwhat you do. You speak about yourbusiness with passion and clarity, know-ing that you are walking in your destiny.Your authentic brand should be clear,refect who you are, your values, char-acter, uniqueness and pulls rom yourstrengths. Your authentic brand bringsyour personal and business lie together

    based on your values and your missionin lie because you it is who you are. Youare building your brand based on yourcharacter, values and refect your geniusthat you bring to the world. You mustget clear on who you are and how youconduct your business knowing that

    it goes hand-in-hand. Walking in yourauthenticity sends out positive energy,love and joy in what you do.

    When you are designing your authen-tic personal brand you are really onewith who you are and you love you,especially doing what you are mostpassionate about and how you serve inpurpose. Your most authentic sel has tohave a holistic connection to the love

    that you have or yoursel as you exploresel-knowledge. When one loves them-selves you become more aware o yourstrengths, talents, gits, and your unique-ness because that is what will connectyou to your ideal clients all o the time. Itis said that how you treat yoursel is howyou will treat others, so i you love your-sel it would be easy to love others.

    We are all dierent and unique in ourown special way and that is why a brandshould speak to characteristics such asquality, virtue and value. To measure abrand could be simple or complex de-pending how you would want to mea-sure what your ideal clients connect

    emotionally. Your true authentic brandneeds to attract and hold their attention.

    As you create your holistic, organic andauthentic brand, you must look at thepossible approaches that can expandyour brand or hurt your brand. When

  • 7/28/2019 Women With Know How June 2013 Issue

    12/52Connect And Grow With Women In Our Community12

    you hear Authentic Branding or Mar-keting you should always believe they

    are true to themselves and the worldaround them because they seek toserve other than money and mate-rial gains. Your authentic brand has anemotional connection that allows oryour client to trust, know and love youand your brand. It is really about go-ing deep within and seeing what really

    resonates with you and what does thatlook and eel like? You are looking at therawness o who you are and creating abrand that speaks volumes about thereal you, your values, your truth, yourvalues, and your unique approach thattells the world how you want to servethem. You are also creating the purestand highest possible belie and creating

    a lie and brand around it.

    Look at what is your highest visionthat you can customize that totallyfows through you and breathes yourpassion and purpose. It must vibrate

    deeply in your soul to have a pureconnection or you to ollow and or

    others to believe in your brand.

    When you begin the process, there aew steps that you must take in orderto prepare or building your authen-tic brand because you will use it as aroadmap to ollow. It sets the modelby which you will always conduct your

    business. The initial steps are as ollow:

    0 You must begin to convey what yourpersonal desires are.

    1 Your Personal Brand should expressand communicate the real You.

    2 Understand how to execute andincorporate your Personal Brand intoyour lie and your business.

    With these three questions it beginsthe journey o creating a PersonalDream, Personal Purpose Statement,Personal Intentions and Goals, andyour Authentic Personal Brand State-ment. Let me dene each or you sothat it can push you on your journey.

    0 Personal Dream Write your per-sonal dream down by including whatbrings you joy, who you are, whatyou want to become, your vision andknowledge behind what you willbring to the brand. Also include a

  • 7/28/2019 Women With Know How June 2013 Issue

    13/52www.womanwithknowhow.com JUNE 2013 13

    nancial goal that would make yourdream a reality.

    1 Personal Purpose Statement Write one sentence that sharesyour ultimate purpose or you andyour business.

    2 Personal Intentions and Goals

    What are your intentions and com-mitments to achieving your goals?

    What goals are you seriously com-mitting to that shares your personalbrand or your business?

    3 Authentic Personal Brand

    Statement You are going toshare what your brand stands or

    and what you will accomplish, yourpromise and what you will be dedi-

    cated to in your holistic business.

    As you work on these our areas, you willbegin to look at what really matters toyou and your business. You are design-ing the brand and how you want yourideal clients to perceive your brand andalso how memorable your brand can be.

    It includes your own uniqueness, mean-ing, and most o all, how inspiring yourbrand is. Your brand would be heart-elt and soul-lled based how you willprovide excellence to your clients. Yourbusiness should represent the harmony

    Advertising and Graphic Designwww .Ju l i a naC rea t i v eDes i gns . com

  • 7/28/2019 Women With Know How June 2013 Issue

    14/52Connect And Grow With Women In Our Community14

    between you and your business. There-ore, spend some time thinking about

    this because it will ollow you going or-ward, so it is very important. I suggestthat you get in a quiet place or outsidewith nature to get still and listen to yoursoul and what you are eeling. You mustgo deep within and become inspiredby what resonates with you.

    When you are developing yourthoughts around your brand you mustlook both internally and externally. In-ternally, you are looking at what you eelinside and how you can be centered inhow you want to attribute your brandto the good o the world. What objec-tives, goals and actions that you want toaccomplish with your authentic brand

    with how they are the ocal point o allthe behaviors? Your brand once it is de-ned internally, it is so empowering andit resonates with your ideal client be-cause they eel the authenticity o yourbrand and hopeully keeps them loyal.

    However, there are many deliverablesthat would need to be incorporated to

    keep them loyal. Yet, it is your personalambition that would keep them en-gaged and sustained so that buildingyour brand begins to grow organically.

    Externally, your brand should captureyour ideal clients positive emotionalreactions and speaks to their needs and

    wants. When you are looking at yourbrand externally, you are paying at-tention to the colors, logo, slogan andsymbols that represent you. Additional-ly, there are other actors included suchas: your story, location, approachability,engagement and also receiving eed-back rom your clients or better de-velopment and improvement without

    oense. As a business owner you knowwhat it eels like internally but you haveto be able to communicate that to theworld and based on how they perceiveyou through consistent improvement. Itis good to place yoursel in your clientsseat and look rom the outside in with-out your own judgment.

    Elyshia Brooks, MBA /CEO/PresidentElyshia Brooks International, Inc.Personal Authentic Branding CoachsultantElyhiaBrooks.comT: 800.511.5410Author Branding The Authentic YouTwitter: @ElyshiaInc

    Hate Car Shopping? No Time?Womens Automotive Solutions is a unique car buyingservice that can save you hundreds to thousands ofdollars on the purchase of a new or used car withoutall the hassle that comes with traditional car shopping!

    www.WomensAutomotiveSolutions.com

    Call 704.248.8706

    TheAutoChoiceForWom

    en

    !

    R

    We Make

    Car Buying

    EASY!TM

  • 7/28/2019 Women With Know How June 2013 Issue

    15/52www.womanwithknowhow.com JUNE 2013 15

  • 7/28/2019 Women With Know How June 2013 Issue

    16/52Connect And Grow With Women In Our Community16

  • 7/28/2019 Women With Know How June 2013 Issue

    17/52www.womanwithknowhow.com JUNE 2013 17

    Spa Treatments, Massages, Wraps, Facials

    704.542.7306

    Natures-Spa.com

    Best Bodywraps

    $20.00 Of*

    *With the mention of this ad. First timeclients only /One hour or more

    Experience Charlottes

    Recognized or our ability to provide comprehensive, eective,and efcient temporary and permanent stafng solutions. Found

    on the belie o developing long term relationships, our ocus is on

    understanding our clientsneeds and delivering results!!

    THE RIGHT FIT IS EVERYTHING!

    Locally owned Womens Business, located at

    the Forum@Ballantyne Commons

    serving Charlotte and surrounding areas since 1999

    www.PremierResourcesNC.com

    704.543.9200

    www.PremierHealthcareNC.com

    704.644.1880

    Far rom ordinary, yet close to everything.Located in one of Charlottes most

    prestigious and historic neighborhoods,

    The Duke Mansion offers you

    exceptional hospitality with all the

    conveniences of a modern hotel. With

    our Four Diamond service and the

    beauty of our 4.5 acre historic estate,

    your stay at The Duke Mansion will be

    unlike any other.

    20deluxeovernightguestrooms,all

    with private baths and wireless

    Leisurelymade-to-orderbreakfastsor

    delicious continental breakfasts to go

    5minutesfromCharlottesuptown

    and25minutesfromtheairport

    Walkingdistancetorestaurants,

    theatre and stores

    For Reservations, call 704-714-4400

    400 Hermitage Road | Charlotte, North Carolina

    704.714-4400 or 1-800-202-1009 | www.dukemansion.org

    The Duke Mansion, listed on the National Register o Historic Places,

    is a nonproft supported by its patrons, donors and neighbors.

    Photography: Paul Purser

  • 7/28/2019 Women With Know How June 2013 Issue

    18/52Connect And Grow With Women In Our Community18

    B

    usinesses live and die byword o mouth. Every busi-ness knows that is true.

    However, ar too manybusinesses neglect their online repu-tations. They are blissully unaware owhat is being said about them onlineand ignore the act that what theydont know can hurt their business.Many businesses make the mistakeo believing that i they didnt build apresence online, that they dont have

    one. However, your businesss onlinereputation can be shaped by otherswho are having a conversation with-out you. This conversation is still be-ing had, even i youre not a part o it.

    Many businesses are shocked whenthey nally do check their online repu-

    tation. Most oten there is at least oneunavorable one. That one is aectingtheir business weather they know it ornot. Reputation management has neverbeen as crucial to businesses as it is rightnow. So what can you do to take controlo your reputation?

    Discover Whats Being

    Said about You

    The rst thing you need to do in order

    to take control o your reputation isdiscover what is being said about you.This is something that every busi-ness must do and do oten. The truthis, most businesses are completelyunaware that they have bad reviewsonline. In order to discover i peopleare leaving bad reviews about yourbusiness, use Google. Simply type your

    name or the name o your business intothe search engine along with wordssuch as scam, awul, the worst or anyother negative term you can think o.

    The search engine will return pagesthat combine your business nameand those awul phrases. I you dont

    get any pages returned to you, thenyour business has a ne reputation.I, however, you do get returns, youcould be wondering what to do next.

    What to Do About Bad Reviews

    When aced with a bad review, its

    Reputation Management 101; WhatEvery Business Should Know

    te

    chnolo

    gy by Mercedes Tabano

  • 7/28/2019 Women With Know How June 2013 Issue

    19/52www.womanwithknowhow.com JUNE 2013 1919

    normal to eel shocked, angry, or evena little hurt. However, the rst thingto do ater calming down is to deter-mine i theres any validity to the re-view. Was the company having a crisisor an employee having a bad day? Ordid the client simply misunderstanda rule or procedure? The most trustedreview sites have a section availablewhere the owner o the business canmake a comment. You can use this

    section to apologize and explain whathappened. Any explanation shouldalways start with an apology and athank you or eedback.

    Clients love it when companies admittheir mistakes and thank them, evenor a bad review. Not only does thishelp your angry client eel loved, ithelps uture clients realize that youare a business that cares.

    Once youve apologized and thankedthe reviewer, explain the situationmatter-o-actly. I possible, explainwhy this wont happen again or howrare it is. Your calm words next to

    the customers angry ones makesyou seem like a reasonable businessand the bad review as just a rant.Conclude your response by sayingsomething such as, we look orwardto winning back your business or welook orward to your return visit.

    Another way to deal with a bad re-view is to use humor to deuse thesituation. The most amous exampleo this was a sandwich shop in NewYork City. This business responded toa bad Yelp review by saying, Come inand try the worst meatball sandwichone guy on Yelp ever had in his lie.

    Using humor not only deused the situa-tion, it also attracted many new custom-

    ers. When someone hears that some-thing is either the worst or the best, theyjust have to veriy it or themselves. Inthe sandwich shops case, many peopleound they loved his sandwich. Deusingwith humor works even in the most pro-essional settings. The most importantthing to remember when respondingto a review is to let the client know thatyoure listening, and you care.

    Courting Good Reviews

    Bad reviews can oten be neutralized bygood reviews. I your business doesntcurrently have a way to encouragereviews, consider setting one up. Goodreviews not only help with your online

    reputation, they can also help with yoursearch engine rankings, as well. Googleand other search engines love sendingpeople to a site thats already well loved.There are many ways to ask or goodreviews, both online and o withoutseeming desperate.

  • 7/28/2019 Women With Know How June 2013 Issue

    20/52Connect And Grow With Women In Our Community20

    The signature line o an email is a greatway to subtly ask or reviews. A simpleclosing line ater the company namesaying something like, i you liked us,dont orget to leave a review, remindsthem to leave a review without makingit seem like youre begging. For extraeectiveness, hyperlink the line to thesite that you would preer them toleave the review on.

    Another way to convince people toleave reviews is to incentivize them. Forexample, i they leave a review, theycould receive a discount o their nextvisit or some other git. Part o properlyincentivizing people is to give themthe git whether they leave a goodreview or a bad review. In addition,their review should not be looked atuntil ater they are gone. This keeps thereviews honest and provides you with

    the most valuable eedback.

    Your online reputation is your mostvaluable asset. Even i you haventset up a strong online presence, youstill have a reputation online. Thisreputation can be either good or bad.Reputation management is an ongo-ing process. As long as you continueto provide excellent service, monitoryour reputation, respond to bad re-views, court good reviews, and laughat yoursel, you have nothing to ear.

    Mercedes Tabanomercedestabanoii.com/www.acebook.com/DynamicDimensionsMar-

    keting \t _blank https://www.acebook.com/DynamicDimensionsMarketingLinkedIn: Mercedes Tabano IILION [email protected]

  • 7/28/2019 Women With Know How June 2013 Issue

    21/52

    If you or a loved one needs help

    or you want to help save lives,

    contact us today at 704.705.1850

    or visit www.lls.org/nc

    Photob

    yNigelParry/CPi

    Dessa G.non-Hodgkinlymphoma survivor

    Since 1949, the survival rate for many blood

    cancer patients has tripled. In some cases

    quadrupled. Whats one more survivor?

    Beautiful.

  • 7/28/2019 Women With Know How June 2013 Issue

    22/52Connect And Grow With Women In Our Community22

    hairdreams

    Have the

    of your

    NOW!20% OFF

    WITH THIS AD (Selected stylist on

    PRECISION CUTS

    COLOR AND HI-LIGHTSKERATIN TREATMENTS

    WAXING

    At Ambiance hair salonwe are committed to make

    you look your very best.

    w w w . A m b i a n c e H a i r S a l o n . c o m

    704.366.3830

    4219-1A PROVIDENCE RD

    CHARLOTTE, NC 28211

  • 7/28/2019 Women With Know How June 2013 Issue

    23/52www.womanwithknowhow.com JUNE 2013 23

    CLICK AD TO WATCH VIDEO

  • 7/28/2019 Women With Know How June 2013 Issue

    24/52Connect And Grow With Women In Our Community24

    S

    ome o us have been raisedto believe that were notcreative. Im good at details,

    you might say, but Im notan idea person...or...When they passedout the creativity, they obviouslyskipped me!...or...When I try to brain-storm, theres only storm, no brain.

    Would you believe me i I told you thatthis kind o thinking is alse? That you

    are writing a script or yoursel thatis going to undermine your ability togenerate ideas? When we were chil-dren, we were ull o ideas. We ques-tioned everything. And we believedin ourselves because we hadnt beentaught not to yet. So, what happened?When did we start to believe that wewerent creative, that our ideas werent

    very good? For some o us, the nega-tive thinking started when we wentto school. There are many wonderulteachers out there in the world, butthere are some who are rigid in theirthinking. I encountered one o the latterkind in second grade.

    I remember being mortied when theteacher, Mrs. Brown (I still have night-mares about that woman), said we

    had to hold up our papers in ront othe class and be judged by our peers.Back in those days we wrote on paperthat had big lines and spaces printedon manila paper. We used pencils thatwere completely impractical or a smallhand to hold, and the erasers wereterrible. One day I tried to write a word

    on the paper and ended up crammingthe word at the end o the space.

    When I attempted to erase that word,the paper ripped. Mrs. Brown didntcare. She made me hold the paperup in ront o the class. As you know,kids arent always the kindest audi-ence. Everyone started shouting that

    I should get an E (the equivalent oan F back then). I was completely hu-miliated and or years I was ashamedo my handwriting.

    The even sadder part o the story isthat I had written a poem on that

    cristinascorn

    er

    by Cristina Cassidy

    How To Be An Idea Person

  • 7/28/2019 Women With Know How June 2013 Issue

    25/52www.womanwithknowhow.com JUNE 2013 25

    paper. Instead o praising me or mycreativity, she shamed me aboutsomething that was quite xable.

    Sometimes our parents, in an attemptto teach us the proper way to act insociety, may have stifed our ideas.Where did you ever get an idea likeTHAT? your mom or dad might havesaid....or Nobody thinks about thingslike that! Without meaning to, they may

    have kept you rom believing that yourideas, no matter how truly creative andinnovative, were inappropriate.

    One o my avorite stories is about alittle girl in a kindergarten class. The

    teacher tells all the kids to draw a pic-ture o the sky and the grass. Almostthe entire class draws a bright bluesky and green grass. When the littlegirl shows the teacher her drawing oa grayish sky and yellow and browngrass, the teacher tells her she hasmade a mistake. When she goes homeand shows her mother the picture,the little girl says, I drew a picture othe sky and the grass in winter today,

    but my teacher says its wrong. Maybeyouve had a similar experience. I so,you might want to use a ew o theollowing ideas to release your idea-creating machine--otherwise knownas your brain.

    CLICKONADTOVIEWO

    URVIDEO

  • 7/28/2019 Women With Know How June 2013 Issue

    26/52Connect And Grow With Women In Our Community26

    1) Think like a kid. Im not talking aboutbeing childish, but being childlike.Start wondering about things, simplethings, like how does the coeegrinder work, or what would happeni the tires on your car were made ogummy bears instead o rubber? Atwork, think about a particular activityyou do and wonder about how todo it dierently. For example, i yousit down at a computer to work, try

    standing or awhile. Walk around theoce when you are trying to comeup with an idea. Get a white boardand doodle on it. Have a peanut andbutter sandwich or lunch, and youravorite kids snack.

    2) Laugh a lot and dont take yourseltoo seriously. I have a stued animalin my oce, a very large Sylvester theCat dressed in a jester suit that sits ina chair across rom me. He remindsme to keep things light and not to getbogged down in negative thinking.

    3) Write a poem about generating ideas.For example, heres a poem I wrotethat is posted on my computer: I isor intelligence, I believe in mysel; D

    is or doing, get those ideas o theshel; E is or excellence, I know that Ican; A is or action, and I have a plan.When I read this, it reminds me to stayout o negative thinking. Your poemdoesnt have to be proound; it justneeds to inspire you.

    4) Look everywhere or ideas. Theworld is your oyster. Maybe a TV.commercial gives you an idea, ora quote a riend shares with you.Ideas are everywhere i you are onthe lookout or them. Find books onhow to generate ideas and on cre-ativity. There are plenty o them outthere and they really do help.

    5) Write down your ideas. Wheneveryou have an idea, keep a notebook

    handy and jot that idea down rightaway. Ideas have a way o slippingback out into space i you dontcapture them when they make anappearance. I oten get my ideaswhile in the shower, so I keep mynotebook in my bedroom.

    The point is, you are ar more creativethan you think you are. The key is toopen yoursel up to possibilities. Trysome o these simple tools and see ithey help you generate more ideas.And maybe the most important part ogetting new ideas, is to have un whileyou are doing it!

    H. Cristina CassidyCristina Cassidy ProductionsShe is a videographer, editor, producer and writerspecializing in high denition productions in Char-lotte, the Carolinas and the rest o the [email protected];/704-930-8503

  • 7/28/2019 Women With Know How June 2013 Issue

    27/52

  • 7/28/2019 Women With Know How June 2013 Issue

    28/52Connect And Grow With Women In Our Community28

    business

    coachi

    ng

    W

    e have completed1st Quarter and youshould have your -

    nancials or the quarter.2nd Quarter is well under way andyou should be beginning to see sometrends. Dont stick those nancials in abinder and then hide them on a shel!Those nancials hold the keys to yoursuccess in this year.

    Lets make the assumption that youstarted the year with clearly denedgoals. (By the way, this is a good time toshut the oce door or go somewherethat you will not be interrupted. Itstime to work on your business not in it.)

    Start by comparing the goals to youractual perormance.

    How was your revenue in 1st Quarter? Wereyouoverorunderyour

    goal? Why? Whatproductlinesover

    perormed? Which onesunderperormed?

    Whichmembersofyoursales

    team made their numbers andwhich ones didnt? Why?

    Arethereproductsorservices

    that need to be eliminated? Isthereaproductorservice

    that you should add? How were your expenses? Besuretolookatthetrends,

    not just one month or quarter. Whichitemshaveshownan

    increase over the last year

    that cannot be tied toincreased revenue? Ifyoumadeadjustmentslast

    year, dont add the expenseback unless you have to.

    Points to Ponder Ifyouhaventauditedyour

    revenue lately, its time. Whentimes are tough, its easy to give

    a ew discounts, reebies, orincrease service levels. Be sureyou know what your businessis giving away. (I did this oneyear and ound a number that Icould have been embarrassedby. Fortunately, we were able

    Goals Versus Performance

    By Lauren Richardson

  • 7/28/2019 Women With Know How June 2013 Issue

    29/52www.womanwithknowhow.com JUNE 2013 29

    to correct quickly and the out-come was a growing businessrather than a struggling one!)

    Setsomenewgoals.Ifyou

    need to adjust now is the time. Communicatetoyourteam.If

    the news is good, have an ap-propriate celebration. I you arestill in dicult times, tell them,and tell them what your plan isor the rest o the year and their

    part in the plan.

    Enjoy your time working on yourbusiness. This is where the businessleader makes her money and herbusinesss money!

    Lauren RichardsonSuccessul VenturesCertied Business [email protected]

    Licensed in NC & SC

    704-556-0707(Located in Southpark) kruschlaw.com

    5950 Fairview Road, Suite 808 Charlotte, North Carolina 28210

    [email protected]* [email protected]*(licensed in NC/SC)[email protected] [email protected]

    [email protected]

    N.C. Bar Certifed Specialist

    in Family Law* Certifed Superior Court Mediator Alimony Separation Agreements Child Custody/Support

    Mediation Certifed Financial Mediator Post-Separation Support Equitable Distribution Pre-Nuptial Agreements Collaborative Law

    C A N I S U R V I V ED I V O R C E ?

    A B S O L U T E L Y !

    Experience the Best Tea of the 21st Century

    www.KTeasOnline.com

    Find KTeas products at:BLACKLION (Pinevil le) 10605 Park Rd., Charlotte, NC 28210

    Across from CMC-Pinevil leVisit our website to f ind other locations

    KTeas SpecialtyTeas & Gifts

  • 7/28/2019 Women With Know How June 2013 Issue

    30/52Connect And Grow With Women In Our Community30

    fam

    ily

    SummerBeauty

    101Whether your summer plans include anexotic trip or simply enjoying sunny dayswith riends, its the perect time to add alittle un into your beauty routine. Celeb-

    rity makeup artist Ashunta Sheri shares

    her expert tips to reshen up your look.

    Don the Dewy LookSheri recommends cream products to

    achieve that dewy, healthy glow. A gor-

    geous peach cream blush will mimic

    the skins natural summer color natural

    enough or a daytime look with the poten-

    tial to make a statement or the evening.

    Get a Natural Glow

    Sel-tanners and body glows are the per-

    ect way to look sun-kissed without the

    harmul rays. To get the best results, skin

    must be hair-ree and smooth. Sheri s

    pick is Nair Brazilian Spa Clay Total Care

    Body Trio, the only 3-step depilatory sys-

    tem that oer proessional results but at araction o the cost o salons. Plus it works

    while you shower to save time.

    To stay smooth even longer, try Nair wax

    strips or results that last up to 8 weeks. For

    more, visit www.NairLikeNeverBeore.com.

  • 7/28/2019 Women With Know How June 2013 Issue

    31/52www.womanwithknowhow.com JUNE 2013 31

    Bring on the Color

    This summer, Sheri suggests a bright

    eye liner to bring out the color o your

    eyes. To get the desired eect, apply

    two coats along your lower lash line

    with a shade that complements your

    eyes. For example, i your eyes are

    brown, purple eyeliner will make your

    eyes pop.

    Less is MoreAdd products to your makeup kit that

    do double-duty in soaring summer

    temperatures: an SPF oundation primer

    will protect against sun damage and

    create a sleek canvas while a tinted

    moisturizer will create a sheer nish. For

    a fawless application, Sheri suggests

    using a oundation brush.

    The Perect Pout

    Red lips are on trend this summer, but

    nding the perect red lipstick can be

    a challenge or many women. Sheri

    recommends a sheer red or deep wine

    gloss or an easy, wearable way to get

    the look without going too bold.With just a ew expert tips in your beau-

    ty routine, you can enjoy a renewed

    summertime look to last all season long.

    Photo courtesy o Getty Images.

  • 7/28/2019 Women With Know How June 2013 Issue

    32/52Connect And Grow With Women In Our Community32

    fam

    ily

    Warm WeatherShape Up Tips

    Those hot summer months are almost

    here and its time to take your workout to

    the next level to get in shape. Whether

    you are looking to shed a ew pounds that

    came with the cold weather, training or a

    race, or beginning team workouts, there is

    no time like the present to get moving.While some people nd it easy to make a

    workout part o their daily routine, many

    struggle with creating a tness plan and

    sticking to it. Below are a ew tips to help

    you create and maintain a diverse and

    healthy schedule this month and beyond:

    Bring A Buddy Exercise doesnt need to

    seem like a chore. Join a running group or

    grab a riend and head to the gym ac-

    countability will make you less likely to

    skip a workout.

    Track Your Trips Keep a calendar andmark each trip you make to the gym, go

    or a run, or participate in a tness activity.

    Tracking your progress and routines will

    allow you to make adjustments and im-

    provements to your tness plan.

  • 7/28/2019 Women With Know How June 2013 Issue

    33/52www.womanwithknowhow.com JUNE 2013 33

    Start Small Dont bite o more thanyou can chew. Set short-term realistic

    goals that are attainable. Lengthen-

    ing your running distance each week,

    upping the number o reps you do on

    your avorite machine or increasing the

    weights you lit (by no more than 10

    percent each week) will create a sense

    o accomplishment. Even when you

    eel like you do not have enough en-ergy or a ull workout, go outside or a

    walk, hop on the treadmill or 15 min-

    utes or simply make it a point to take

    the stairs when possible every little

    step counts!

    Reuel Your Body and Reward Your

    Taste Buds It is crucial to reuel your

    body post-workout with a mix o carbo-

    hydrates and high quality protein. One

    such protein-rich choice is Rockin Reuel

    Intense Recovery, which is 100 percent

    real milk with 20 grams o protein and

    eatures a 2:1 carb to protein ratio which

    has been proven to maximize muscle re-

    covery. Your muscles will eel the dier-

    ence and your taste buds will appreciatethe great taste o real milk!

    Switch-Up Your Schedule Do not

    get stuck doing the same routine each

    time you are heading to the gym. Try

    taking a class such as CrossFit, Boxing

    or Boot camp; join a summer sportsleague or sign-up or your rst triathlon.

    Trying out dierent types o workouts

    will make you eel rereshed and allow

    you to exercise dierent muscles.

    Remembering these tips can help you

    maximize your workouts and make

    them more enjoyable. Check out Rock-

    inReuel.com or visit Facebook.com/

    RockinReuel or more summer shapeup tips. Photo Courtesy o Getty Images

    For more information, call 704.560.6788 or visitwww.eWomenNetwork.com/GreaterCharlotteRegion

    Join today to receive membership privileges and discountswhile building your customer base.

    The Best Way for Charlotte Region

    Businesswomen to Do Business!eWomenNetwork connects women and their businesses worldwidewith a Give First, Share Always philosophy. The Greater Charlotte

    Region chapter oers the opportunity for women to make

    empowering connections through monthly Accelerated Networking

    Events, Strategic Business Introductions and members-only events.

    Upcoming Monthly Events

    June 6, 2013

    Real Talk for Real Business

    Speaker: Brenda Anderson

    Networking 10:30 am; Program 11:30 am - 1:30 pm

    Hilton Charlotte Executive Park

    July 11, 2013

    Engage Your Wealth of Opportunity Around You

    Speakers: Brenda Richardson & Tina Whitley

    Networking 10:30 am; Program 11:30 am - 1:30 pm

    South Charlotte Banquet Center

  • 7/28/2019 Women With Know How June 2013 Issue

    34/52

  • 7/28/2019 Women With Know How June 2013 Issue

    35/52

    Our expertise ismanaging change

    and cultivatingtalent

    Executive SearchExecutive Coaching

    OutplacementSuccession Planning

    Search & RecruitingLeadership Development

    Retirement WorkshopIndividual Career Counseling

    Assessments

    Plant ClosingsFor information call 704-849-2500

    www.compasscareer.com

    8509 Crown Crescent CourtCharlotte, NC 28227

    Change

    is

    constant

    but never

    easy!

  • 7/28/2019 Women With Know How June 2013 Issue

    36/52

    Charlotte Community Health Clinic helping to make animpact on individuals without medical coverage in our city

    NANCY HUDSON AND

    TAMARA WITHERS-THOMPSON

  • 7/28/2019 Women With Know How June 2013 Issue

    37/52www.womanwithknowhow.com JUNE 2013 37

    by Mimi Zelman

    37

    The mission o the Charlotte Commu-

    nity Health Clinic is to provide acute,

    episodic and chronic disease medical

    care to uninsured, low-income residents

    o Mecklenburg County who lack access

    to care. This service is provided through

    a culturally diverse, volunteer-based

    organization with emphasis on educa-

    tion, training and community outreach.

    The Charlotte Community Health Clinic

    improves the health o their patients byengaging the community and its re-

    sources to provide quality, low-cost, and

    compassionate health care.

    The vision is to improve the health o

    uninsured residents o Mecklenburg

    County by providing quality medical

    care. Their Values are:

    Toprovidequalitymedicalcarewiththe

    same dignity and condentiality aord-

    ed to insured or sel-paying patients.

    Tobeexibleinstructureinordertomeet

    the needs o both the working poor and

    volunteers who donate their time.

    Toprovideacost-ecient,nanciallyre-

    sponsible service, relying on community

    support and proessional volunteers.

    Torecognizetheuniquenessofeach

    individual by treating each patient with

    kindness, patience, empathy and respect.

    Charlotte Community Health Clinic pro-

    vides preventative primary care as well

    as ongoing chronic disease management

    or low-income, uninsured Mecklenburg

    County residents. Services Include:

    PrimaryCare

    ChildrensCare

    ChronicDiseaseCare

    WomensCare

    HealthEducation

    Nancy Hudson Executive Director

    How did you get started?Presbyterian Hospital opened a Senior

    Health Center on the eastside o Char-

    lotte in 1997 and I was their Geriatric

    Social Worker. At that time there were

    ew eastside resources or senior adults,

    so Susan Basini, Clinic Manager, Tamara

    Withers-Thompson, RN, Clinical Nurse

    and I developed a program that oered

    health education, health screenings andan exercise program or our patients and

    senior living in the surrounding com-

    munity. With a United Way Older Adult

    Focus Grant or support, we developed a

    wonderul senior wellness program yet

    ew ethnically diverse seniors came.

    East Charlotte has a rich ethnically

    diverse population and we needed to

    engage these individuals in health ac-

    tivities. Our rst health air was hugely

    popular and we discovered that when

    you do not eel well, have no healthcare

    access and no access to medications

    you do not eel like attending health

  • 7/28/2019 Women With Know How June 2013 Issue

    38/5238 Connect And Grow With Women In Our Community

    programs or exercise. Susan, Tamara and

    I investigated the issues o the unin-

    sured. It was becoming a national prob-

    lem and the numbers o low-income,

    uninsured in Mecklenburg County were

    climbing. United Ways second year o

    unding supported our volunteer- driv-

    en ree health clinic or low-income, un-

    insured seniors and called Clinic 2000.

    Through great Presbyterian Hospital

    support, volunteers, donors, unders

    and community partners we have grownrom an episodic clinic to a ull time clin-

    ic,1 ull-time sta to 23 ull and part-time

    sta, 100 patients to 5,700 patients, 11

    volunteers to 587 volunteers and multiple

    partnerships YET the need continues to

    exceed our ability. We had over 14,000

    patient contacts, encounters last years

    yet turned away 4,000 individuals seeking

    low-cost medical services.

    How have your prior career

    experiences prepared you

    or your journey in lie?

    I am rom a working class amily and began

    babysitting a twelve. Each job, whether

    babysitting, waitressing, clerical work, sum-

    mer camp worker or my rst proessional

    job in a correctional acility have prepared

    me or the next opportunity.

    What would you most like

    our readers to know about your

    journey in business? In lie?

    My core values, belies and personal-

    ity have infuenced my career choices.

    It has not been nancially lucrative but

    certainly has been rich in experiences and

    a sense o well-being. Whether in my

    career or my personal lie I have had suc-

    cesses and ailures. Both taught me les-

    sons, sharpened my skills and made me a

    better leader/person though not without

    pain. The take away rom both career and

    personal challenges - do the best you can,

    when you can and then trust all you can.

    Who would you describe

    as your mentor(s) and why?

    1) Susan Basini modeled all o the char-

    acteristics o a great leader in the non-

    prot world, bright, innovative, enthusi-

    astic and tenacious. She demonstrated

    not only great skills but great passion

    and compassion or those in most

    need in our community. I would voteSusan the individual I would want to

    be arrested with.

    2) Dr. Ophelia Garmon-Brown, Medi-

    cal Director o Charlotte Community

    Health Clinic has demonstrated great

    management skills and great people

    skills and it is all wrapped in a pack-

    age o a great aith. GB has not only

    survived but thrived in a traditionally

    white male dominated medical eld.

    She models that we must embrace

    diversity, break down the barriers that

    divide us, in order to build a commu-

    nity that brings us to together.

    3) Eleanor Roosevelt strong emale

  • 7/28/2019 Women With Know How June 2013 Issue

    39/52www.womanwithknowhow.com JUNE 2013 39

    who was unaraid to say the truth

    and modeled.

    4) Gary Hudson, my husband, a riend

    and constant mentor. He is my

    sounding board and oers thought-

    ul counsel and support.

    Whats on your bucket list and why?

    I dont have anything in my bucket list.

    Any dicult times youd care to

    share with our readers?? And i sowhat lesson have you learned?

    The rst large grant request or the

    clinic that I wrote was turned down. I

    was devastated, conused and araid or

    our uture. We had a great story, great

    people and it was a great opportunity

    how could they turn us down? I have

    always wanted us to grow aster, care

    or more patients, build more programsto impact health outcomes. We have

    had to learn to crawl, walk and then

    run in all areas o our work: caring or

    patients, volume o patients, creating

    service partnerships and raising op-

    erational money. We were not always

    ready to leap to the next level. So I have

    had to learn that things dont always go

    the way I envision yet I have to trust

    and keep moving orward.

    What inspires you?

    Individuals who have put in a ull day

    at their place o work only to come and

    volunteer at the clinic or 3 more hours

    to complete their day. Funders who be-

    lieve that all people should have access

    to healthcare. Foundations who know

    that a healthy workorce translates in a

    healthy community.

    A patient going blind rom cataracts

    in both eyes received surgery one o

    our partners, Horizon Eye Care, but had

    vision remaining in one eye. Ater she

    went through the successul surgery

    she kissed the surgeons hand andthose that assisted him and then came

    to the clinic and kissed our hands. It

    was a moment that does not leave you

    but continues to inspire you to con-

    tinue to work or those that do not have

    healthcare access.

    What makes you laugh?

    Everyday things that become unny -right now it is growing older together

    with my husband. My daughter and

    granddaughter Funky humor rom Ta-

    mara and Martha. Finding mysel in the

    most ridiculous situation and trying to

    get out o it!

    I you could do one thing diferently

    in your lie, what would that be?

    Be more adventuresome, travel

    I you could stand up and deend

    anything, what would it be?

    Justice in Access to Healthcare. Health

    is the very oundation o our ability to

    39

  • 7/28/2019 Women With Know How June 2013 Issue

    40/52Connect And Grow With Women In Our Community

    work, raise amilies, sustain ourselves

    and build healthy communities. I be-

    lieve we need to provide each citizen

    with the basics that enables him/her to

    make their own way. Basics such as a

    good education and a health care not

    a handout. Health is undamental and

    universal. The three industries with the

    lowest percentages o employee health-

    care benets are manuacturing, agricul-

    tural and service. As a citizen I benet

    rom the services and products oeredthrough these industries yet these em-

    ployees traditionally have a lower wage

    and poor benets. To build our econ-

    omy and our communities we need to

    provide basic healthcare or everyone.

    Tamara Withers-Thompson

    Tell us about you.

    I grew up in Gastonia. Graduate o Gas-ton College, 1980 with ADN. Worked

    or Gaston Memorial Hospital on a med

    surg unit ater graduation. Served as the

    Director o Nursing Service at 120 bed

    SNF in Gastonia until going to work at

    Presbyterian Hospital.

    Employed by Novant x 25 years. Variety

    o nursing experiences- medical sta

    nurse, Manager o Presbyterian Eye

    Center, presurgical services- Inpatient

    Surgical Educator, Manager o Presby-

    terian Senior Health Services ( the rst

    exclusively geriatric medical practice in

    Mecklenburg County)and co-ounder

    and Manager o Charlotte Community

    Health Clinic. Reside in Clover, SC- Mar-

    ried with one daughter, 2 stepdaugh-

    ters and 4 grandchildren. Husband is a

    home builder. We have three horses, 2

    miniature donkeys, chickens and a pre-

    cious Pug- Piper.

    How did you get started ?

    My mother was a RN so I grew up vol-

    unteering at NC Orthopedic Hospital in

    Gastonia where my mother was a Nurs-ing Supervisor. I spent many happy days

    volunteering at that childrens hospital.

    I ed patients, played board games with

    them and unctioned in a candy striper

    role; passing out water and mail. I was

    also the neighborhood small animal

    vet taking care o my riends dogs,

    cats and hamsters.

    The rst time I perormed CPR( at 13)

    was actually on a hamster and he lived

    or several days until he nally suc-

    cumbed to whatever rodent illness that

    plagued him. I always knew I wanted to

    be a nurse but what I really wanted was

    to manage the people that provide the

    care. It didnt take long to realize that

    the caregiver needed as much care as

    the patients! I eel very responsible or

    my sta. They are amily to me. I want

    them to eel supported and cared or

    so that they have what they need to

    do their jobs. I want them to have long

    careers at CCHC! I love problem solv-

    40

  • 7/28/2019 Women With Know How June 2013 Issue

    41/52www.womanwithknowhow.com JUNE 2013

    ing, systems, outcomes, organizing and

    planning. When you see your vision in

    motion it is so rewarding!

    How have your prior career

    experiences prepared you or

    your journey in lie?

    Having a variety o nursing jobs early

    in my career has proven very valuable.

    I have never been araid o changing

    jobs and nding a new role to eed my

    creativity. I have been ortunate to workin clinical settings that provide care to

    most age groups and populations.

    Going to work or Presbyterian Hospital

    in 1988 was an excellent career move.

    Initially, I worked on a medical unit that

    provided care to HIV/AIDS patients so

    my compassion and patient care skills

    grew immensely during those rst threeyears at the hospital. In those early years

    o the epidemic in Charlotte, all o my

    patients died. I had to learn how to

    cope with losing those young men and

    women. It was a tremendous learning

    and caring opportunity that I treasure.

    It made me a better nurse and a bet-

    ter person. Presbyterian is so support-

    ive, always allowing their nurses to do

    unique, creative jobs and encouraged

    nurses to change roles and try new

    opportunities. I was so nurtured during

    those early years at Presbyterian and

    had such incredible learning opportu-

    nities that I will be orever grateul to

    those that mentored me- Anne McK-

    elvey, Judy Page, Lise Heidenrich.

    What would you most like our

    readers to know about your

    journey in business? In lie?

    I have been ortunate in both lie and

    business. I have a wonderul loving, sup-

    portive amily. I love my job even on the

    worst days. I work with a great team o

    sta and volunteers that give 110% eachday they come to CCHC. I I learn at least

    one thing every day and make some-

    ones day better- then I am doing what

    I should be. When you have an oppor-

    tunity every day to make a dierence-

    take advantage o that opportunity! You

    wont eel empty or sad very long.

    Who would you describeas your mentor(s) and why?

    Certainly Nancy Hudson, my ED has

    been my mentor and partner in the

    creation o the clinic. Without Nancy,

    the Charlotte Community Health Clinic

    would not exist. She is the brains! She

    has such knowledge and vision or the

    clinic. I am honored to be one o her

    partners in the clinic. Martha Brinsko,

    ANP is also a mentor. She keeps me

    sane and keeps me realistic and objec-

    tive. She grounds me.

    And I would be negligent not to men-

    tion Ophelia Garmon-Brown, MD and

  • 7/28/2019 Women With Know How June 2013 Issue

    42/52Connect And Grow With Women In Our Community42

    Jesus Hernandez, FNP. These two keep

    me spiritually moving in the right direc-

    tion. Anyone that knows either o these

    individuals know that they are both so

    caring and culturally competent that

    to know them is to be a better person.

    They are always there or me when I

    question, What am I doing? I am so

    ortunate to have all o my mentors-

    they are so important to my continued

    growth as a manager.

    Whats on your bucket list and why?

    See a Packers game at Lambeau in the

    snow! Love ootball- College and pro!!

    Snowmobile in West Yellowstone again!What a blast! 70 mph in the snow!!

    Visit Ireland- rent a house in a small vil-

    lage and take trips rom that location.

    Swim with dolphins anywhere and every-

    where!! Camp across America! Love camp-

    ing and campres and the great outdoors.

    Any dicult times youd care to

    share with our readers?? And i sowhat lesson have you learned?

    My mother died in a head-on collision

    in 2006. I truly didnt think I could live a-

    ter that. She was such a strong, vibrant

    woman that had beat breast cancer

    only to cross the line and die within

    hours o the accident. And she died in

    Asheville in the ED without her amily

    around her which tore me out o my

    rame. I was devastated. My riends and

    amily were so supportive and caring.

    They called me daily, they cried with me

    and they held me when I was emotion-

    ally dead. Had they not supported me- I

    probably would have died rom the

    For More inormationor to receive a Media Kit

    contact us at:

    [email protected]

    Advertise in:www.WomenWithKnowHow.com

    REACH OVER31,000WOMENBUSINESS OWNERSANDPROFESSIONALS

    MONTHLY!!

  • 7/28/2019 Women With Know How June 2013 Issue

    43/5243

    pain o loss. But what I learned is so impor-

    tant- love like there is no tomorrow, dont

    hesitate to reach out to those you love

    with calls, cards and touch and remember

    that are things worse than death. Because

    had my beautiul, active, vibrant mother

    lived- she would have been in horrible pain,

    never walked again and had to nish out

    her lie in bed. And or her nothing would

    have been worse- to be conned to bed.

    So we have to nd the good in the trag-

    edies- even when it hurts.

    What inspires you?

    What makes you laugh?

    Well, patients are very inspiring! Their sto-

    ries o coming to America and overcom-

    ing the odds is very inspiring. My patients

    have lived so many unique and powerul

    experiences-war, genocide, homelessness,

    chronic illness,, substance abuse, having itall and losing it. They are great teachers and

    inspire me to do good where ever I can. My

    grandchildren also inspire me. Their pre-

    cious hopeul, accepting aces restore and

    strengthen my aith.

    And my sta keeps me laughing! They are

    rom many dierent cultures and lie experi-

    ences so their perspective and humor are a

    great source o joy.

    The unniest person I know is my husband,

    Kip and he usually starts my day with a

    unny story or saying- he is such a unny,

    sweet guy! He makes me laugh every day!

    I you could do one thing diferently

    in your lie, what would that be?

    I am really working hard not to have re-

    grets! My rst response is that I would ride

    my horses every day and enjoy their beauty

    and wonderul smell. I guess or my ca-

    reer it would be best i I go back to school

    or my BSN and then on or an M- Public

    Health. At 55, I think I will work on the

    horseback riding!

    I you could stand up and deend any-thing, what would it be?

    That is an easy one- Human Rights- the

    rights o all, the less ortunate and mistreat-

    ed. We all are born with the right to expect

    and receive humane treatment. To be loved

    and cared or. To have access to health

    care. To marry who we want and worship as

    we choose. I am angered by those entitled

    and politically motivated that do not careabout the citizens o the world. We are all

    one people.

    Please donate to the clinic!

    By giving to Charlotte Community

    Health Clinic, you are helping individu-

    als in our community who are unable

    to aford insurance and have no other

    resources or health care.

    Charlotte Community Health Clinic6900 Farmingdale DrCharlotte, North Carolina 28212(704) 316-6561

  • 7/28/2019 Women With Know How June 2013 Issue

    44/52

  • 7/28/2019 Women With Know How June 2013 Issue

    45/52

    Lay in a course, Navigate the change,

    Destination Success

    They helped me to ocus on my goals,improve my personal capacity and put inplace the systems I need to be successul.

    Kelly Wascher/Owner, Kelly Wascher, CPA, LLC

    Lee and Lauren RichardsonCertifed Business Coaches

    115 Doby Creek Court, Fort Mill, SC 29715

    Lee-803-431-6956Lauren-803-431-9493

    [email protected]

    www.successful-ventures.netwww.successfulventurescoaching.com

    2901 N. Davidson St.,Charlotte, NC.980.406.3803

    FULL SERVICE BOUTIQUE WITH EXPERT STYLIST

    BY APPOINTMENT ONLY

  • 7/28/2019 Women With Know How June 2013 Issue

    46/52Connect And Grow With Women In Our Community46

    GRILL

    a Better,Healthier Burger

    recipe

    Now that summer is here, its time tore up the grill. For many, a cookoutisnt complete without a juicy, deli-cious hamburger. Even those tryingto ollow a healthier, natural diet canenjoy this classic summer avorite byusing the right ingredients.

    Mitzi Dulan, a nationally recognizednutrition and wellness expert and

    team sports nutritionist or the KansasCity Royals, understands the impor-tance o building a better burger us-ing leaner, healthier ingredients thatbenet the body. Lean bee is an in-tegral part o a wholesome burger asit provides essential nutrients and pro-

    tein to keep you trim and energized,Dulan said. In addition to choosingnutritious ingredients, exercise por-tion control and practice moderationto create an even healthier burger.Dulan recommends considering thesetips or building a better burger:

    Simplesubstitutions,suchasus-ing lean ground bee, can create a

    protein-packed burger that is low-at and has ewer calories. Considerusing natural brands, such as LaurasLean Bee, to kick start a delicious,healthy burger.

    Keepinmindthatleanbeefcooksin

    1/3 less time than regular bee since

  • 7/28/2019 Women With Know How June 2013 Issue

    47/52www.womanwithknowhow.com JUNE 2013 47

    it has less at. So, adjust the cook-ing time to match your method ogrilling. To make the grilling process

    as healthy as possible, substitutenatural charcoal. Products such asBig Green Egg Organic Lump Char-coal, use organic hardwoods andburn more eciently without harshchemicals or odors.

    Trynew,healthiertoppingsthatadda

    unique twist o favor to your burger.

    Instead o ketchup, which can beloaded with excess sugar and sodium,consider resh salsa. Replace mayon-

    naise with sliced avocado, which is acreamy, heart-healthy alternative.

    Usewholegrainbunsinplaceof

    white buns. Whole-grains are ab-sorbed slower by the body, mean-ing they do not raise sugar levelsas quickly and keep you eeling ulllonger. This reduces the urge to eatlarger portions or snack ater a meal.

    For more tips, recipes and to enter

    Lauras Lean Bees Summer GrillingSweepstakes, visit www.acebook.com/laurasleanbee starting May 27, 2013.

    Lauras Lean Bee

    Stufed CheeseburgersPrep time: About 10 minutesCooking time: 5-7 minutes/Serves: 4

    1 pound Lauras Lean Bee 96%Lean Ground Sirloin

    1/4 cup nely minced onion1/4 cup chopped parsley2 ounces reduced at Monterey

    Jack cheese, cut into 4 even1/2-ounce pieces

    4 slices reduced calorie

    oatmeal bread2 tomatoes, sliced4 lettuce leaves1. Mix bee with onion and parsley. Di-

    vide bee into 4 equal portions. Divideeach individual portion in hal so youhave 8 equal portions.

    2. Flatten 4 portions into rounds. Place

    a 1/2-ounce piece o cheese on topo each round. Flatten the remaining4 portions o bee into rounds, placeon top o cheese then seal edges o

    rounds together, sealing cheese in.3. Grill (covered with grill lid) at 400-

    450F about 5-7 minutes on each sideor to desired degree o doneness.

    4. To serve, place each burger on top oone slice o reduced calorie (45 calo-ries per slice) bread. Top each burgerwith lettuce and sliced tomatoes andserve immediately.

    Nutrition Inormation per Serving:

    (1 cheeseburger with tomatoes and lettuceon 1 slice reduced calorie bread) Calories244; Calories rom Fat 74 (30% rom Fat); Fat8g; Saturated Fat 4g; Cholesterol 69mg; So-dium 258mg; Carbohydrates 13g; Fiber 1g;Protein 30g; Vitamin A 14% ; Vitamin C 17%;Calcium 14%; Iron 21%

  • 7/28/2019 Women With Know How June 2013 Issue

    48/52Connect And Grow With Women In Our Community48

    Around TownMaking An ImpactNews about Awards, Events, Promotions and Business Meetings

    Pretty in the Queen City &

    iMpact color cosmetics partnerstogether to benet RAINDo you love red lipstick or have a desireto take a walk on the powerul side? Char-lotte based companies Pretty in the QueenCity and iMpact color cosmetics havepartnered together to relaunch iM PITQC(Pretty In The Queen City) red lipstick.Known as Amelia Olds signature color, iM

    PITQC was created by Stanley Owings,iMpact color cosmetics ounder.

    No longer should you be araid to step outo your comort zone. This crme red lipstickworks on most skin tones. In 2011, AmeliaOld and Stanley Owings partnered togetherto launch iM PITQC in honor o Amelias30th birthday and World Aids Day. $1 romevery tube sold was donated to RAIN-oneo the largest HIV nonprots in the Carolinasproviding direct client services. In 2012, iMPITQC was relaunched to benet the Char-lotte based nonprot, The Sandbox.

    Due to popular demand, Amelia andStanley have decided to make this bold

    yet classy red lipstick available again. Each

    tube will retail or $21 with $1 rom everytube sold benetting RAIN. iM PITQC wibe available or sale at Shine Salon andwww.prettyinthequeencity.com

    About Pretty in the Queen CityPretty in the Queen City is a liestyle web

    site ocusing on beauty, ashion, parentingentertainment, travel and liestyle. Editor,

    Amelia Old, is an avid product researcherand writer, sharing her reviews and experences through a variety o outlets includ-ing The Balancing Act and Charlotte TodaIn addition to her liestyle blog, Pretty inthe Queen City, Amelia is passionate abouher work with the local nonprots TheSandbox and All We Want is LOVE.

    About iMpact color cosmeticsThe idea behind iMpact color cosmeticswas to refect their philosophy o simplic-ity in their packaging and presentation.The sleek minimalist design o each prod-uct is a subtle reminder that many timesin lie, less is more. The ashion houses oCalvin Klein, Prada and Armani were all

  • 7/28/2019 Women With Know How June 2013 Issue

    49/52www.womanwithknowhow.com JUNE 2013 49

    inspirations or the nal result. In a logo-obsessed world, they consciously madea decision to boldly be the brand o theanti-logo. They wanted their brand iden-tiable by more than just a logo. iMpact

    color cosmetics is recognized by its chicminimalism and its iconic i ound oneach product. From their iM special HDlip polish to their iM humble lipstickto their iM healthy oundation, theirunderlying message with each o theirproducts, is to use ones lie to make aniMpact on the lives o others.

    About RAIN:RAIN (Regional AIDS Interaith Network),ounded in 1992, engages the communi-ty to transorm lives and promote respectand dignity or all people touched by HIVthrough compassionate care, educationand leadership development. Servicesinclude CARE Management, Peer2Peersupport & outreach, support groups

    or youth, aith-based training, chaplainservices and caring volunteers who pro-vide practical support to persons livingwith HIV and AIDS. RAIN also providesHIV awareness and prevention educa-tion programs to thousands o peopleeach year and is the only HIV nonprot inCharlotte providing direct client services.

    Premier Resources AnnouncesWBENC CerticationCharlotte, NC, May 7, 2013. PremierResources, a ull service stang rm,specializing in providing both permanent

    and temporary stang solutions to com-panies throughout Metro Charlotte andsurrounding areas, announced today thatit has received national certication romThe Womens Business Enterprise Council(WBENC). It is the most rigorous andsought ater certication o its kind.

    Angela Mastoras Key ounded Premier

    Resources, an award winning stangconsulting rm in Charlotte, NC, in 1999.The company specializes in the place-ment o top tier talent in the areas ocorporate support including, Administra-tive Entry to Executive Level, Account-ing, Banking/Finance, Human Resources,Insurance, Sales/Customer Service andLegal placement, oering both perma-nent, temporary/contract and contract tohire stang solutions.

    Their experience and capabilities allowthem to service clients, including small,mid-size and Fortune 500 companies inthe Charlotte area, while remaining smallenough to deliver customized services and

  • 7/28/2019 Women With Know How June 2013 Issue

    50/52Connect And Grow With Women In Our Community50

    the highest degree o personal attention.The WBENC certication or women-owned businesses is one o the most

    widely recognized and respected cer-tications in the Nation. WBENCs na-tional standard o certication employsa meticulous process, including anin-depth review o the business, as wellas an on-site inspection conducted bythe regional committee. The certicationprocess is designed to conrm that thebusiness is at least 51% owned, operated

    and controlled by one or more women.

    We are proud to have become a certi-ed Womens Business Enterprise saidKey, President o Premier Resources.We consider this certication animportant validation o our business

    model, allowing us to provide addedvalue to current clients as well asoster uture opportunities with com-

    panies committed to utilizing minorityowned businesses. We look orward tothe new opportunities that our WBENCcertication will bring while we alsowork to add value as a WBE vendor.

    By including women-owned busi-nesses among their vendor partners,corporations and government agen-

    cies demonstrate their commitment toostering diversity and the continueddeveloopment o their supplier/ven-dor diversity programs. WBENC is thelargest third party certier o business-es owned and operated by women inthe United States and is a resource ormore than 700 US companies that relyon WBENCs certication as an integral

    part o their supplier diversity programs.

    Metropolitan Businessand Proessional WomenMeets 3rd Wednesday o every month11:30- 1:00Note we will now be beeting AT

    Sullivans Steak House on South Blvd.

    Send us your announcements that youwould like to make or if you are an organizathat focuses on business women send info

    [email protected](Deadline is the 15th of every month

    for upcoming issue)

    UNLIMITED PLANS NO CONTRACTS

    HALF THE PRICE

    Our unlimited talk, text and dataplan is half the price of our biggestcompetitors - all with no contractand unlimited music downloads.

    Because when it comes to gettingmore for less, no one does it quitelike Cricket.

    *With Automatic Bill Pay, you pay $50 your frst month and $45 each ensuing month o continuous service. Coveragenot available everywhere. Unlimited rate plan contains a 1 GB ull speed data allowance. Once you reach yourull speed data allowance, your speeds will be reduced. See mycricket.com/airuse or details. Terms, conditionsand other restrictions apply. We may limit or terminate your service without prior notice or excessive use opartner network or i you no longer have a valid address in a Cricket owned network area. Excludes sales tax.Comparison based on AT&T Unlimited Nation Plan plus DataPro Smartphone package as o December 2012, andVerizons Unlimited Nationwide Plan plus Smartphone Data as o December 2012. The Android Robot is reproduced

    . . , .. . .

    . ., .

    45$ /mo

    UNLIMITED MUSIC,

    DATA, TALK & TEXT

    WITH AUTO BILL PAY

    *ONLY $45

    UNLIMITED

    NONE

    NONE

    YES

    $1350

    $120

    3GB/mo

    2-years

    $325

    No

    $2950

    $110

    4GB/mo

    2-years

    $350

    No

    $2700

    Total Monthy Cost

    Monthly DataAllowance

    Contract Length

    Early TerminationFee

    Unlimited MusicDownloads

    2-Year Total Cost

    with Auto Bill Pay

    mycricket.com

    JOIN THE CONVERSATION

  • 7/28/2019 Women With Know How June 2013 Issue

    51/52

    Our Farmers

    Thank You

    cabotcheese.coop

    Some of the 1,200 farm familieswho own Cabot.

  • 7/28/2019 Women With Know How June 2013 Issue

    52/52

    Will your money last?With a retirement plan it can.Having a plan and the right fnancial solutions can help you put a confdent

    retirement within reach.

    As an Ameriprise fnancial advisor, Ill work with you to defne your retirement

    dreams. Then, Ill apply our disciplined fnancial planning approach, considerin

    all aspects o your fnances. And together, well create a plan that works or you

    with the products and strategies that are right or your goals.

    Learn how you can put your confdent retirement more within reach.

    Our Advisors. Your Dreams. MORE WITHIN REACH

    Call me today at (704) 522.6565

    Diane S. Davis, CFP, CLUFinancial AdvisorCERTIFIED FINANCIAL PLANNER practitioner

    5200 Park RdSte 117Charlotte, NC 28209

    704-522-6565

    [email protected]

    www.ameripriseadvisors.com/diane.s.davis