wildix x convention 2018 - slides
TRANSCRIPT
Wildix Convention 2018
Steve Osler2017 Review
Dimitri OslerNew Products
Back to 2002 - The Problem
No advantages for the business
No efficiency
No security
Walking Vendors 2003
-80 % + 1 sell out -5000 employees
Walking Dead Vendors Today
-90 % + 3 sell outs -7000 employees
-60 % + Chapter 11 -6000 employees
Why you should kill your cash cowBefore two guys in a garage do it for you.
Abhishek Madhavan
Hey! How do we pay our bills on these “nice” words?
VoIPTruz - VoIPChav
Things have changed?Yes - many of them no longer exist
The Problems for Customers
No advantages for the business
No efficiency
No security
The Problem for You
Why does Wildix exist?
To revolutionize the way companies communicate in order to bring real
value (MONEY !) to System Integrators and their customers
Our reason to exist is YOUR success and the success of YOUR customers
How to do it? 3 Golden Rules of Wildix
1 - Business Make money by finding and Retaining more customers
Kite - ubiconf
How to do it? 3 Golden Rules of Wildix
2 - Improve Efficiency (for customers and partners)Lean UC - get rid of everything unneeded
Simplicity
No Native Apps
Web Collaboration
Mobile apps (but never for BB and Windows Mobile �)
How to do it? 3 Golden Rules of Wildix
5 years warranty
No SBC / No VPN
3 - Secure By Design
Why does Wildix exist?
Wildix Technological Achievements
What has the Wildix Ecosystem achieved by applying these golden rules of Wildix?
the First one to use only SIP (2005) no MGCP - H.323 - IAX2 - HFA (CorNet-IP)
the First one to not require an SBC / VPN in ANY installations (2006)
the First one to support t.38 for faxes and fax server developing callweaver (2006)
still having a record quality in fax deliveries
the First one to give up usage of boards and using only media gateways (2007)
the First one to use Web for Collaboration with all the features inside (2009)
the First one to create an SMB multi-site chat, fax server, presence, telephony presence solution ALL IN ONE box (2009)
the First one to provide the most complete HW solution (2009)
the First one to create a secure / redundant / auto roaming solution - WMS Network (2010)
the First one using WebRTC in UC Platform (2012)
the First one to provide a video conference platform completely integrated with ALL the Unified Communications platforms installed (2014)
the First one to offer a 5 years warranty which benefits the System Integrator (2016)
the First one to offer a revolutionary deployment mode for HW / VM / Cloud and Hybrid for OPEX and CAPEX (2016)
the First one to provide a completely automated deployment provisioning mode for phones and media gateways (2017)
the First one to implement 2FA and SSO for Google and Office 365 in a Unified Communication Solution (2017)
Your Results 2017What you have achieved, by applying the Wildix Golden Rules
Ivan Ardia - CEO Elsitel - Rome
HOW did we achieve this?The simplest license model to help you avoid making any mistakes in the quotations.
The pricelist that fits on a single page reducing the possible mistake in quotes
Credit from the beginning to help the company cash flow
A portal at your disposal to make quotations, orders, create cloud or on-premise system, apply for RMA and open support ticket.
Optional 5-year warranty the customer gets for free ONLY if they subscribe a support contract WITH YOU for the same period.
A full portfolio of products to keep your profit equal or above 35% on everything you’ll sell.
Trainings and consultancy
And many others
HOW did we achieve this?
2018 Ecosystem Goal?
We want YOU to increase YOUR profit in 2018 by minimum 30% - we have a secret weapon for you, hold on a few minutes more …
Tech News 2018
Wildix Business Intelligence - WBI
Stay ahead of competition with AI
Voicemail TranscriptionRead any voicemail in your email - reply easily
TrueCallerAlways know who calls you even if you don't know them or they call from a new number
Personal AssistantVoice AI informs callers of your plans and status
More features to come during the year
Wildix Business Intelligence (WBI)
coming soon...
Automated AttendantAllow callers to say and reach who they are looking for
(DIAL BY NAME)
Live Voice IVRCreate Interactive Voice Responses which require
customers just to use their voice
Social Look up Know more about contacts- Facebook - Linkedin accounts.
Fully GDPR compliant!
Call Recording Transcription
Save a transcription of all recorded calls
Allows easy look up of any important info
ubiconf recording transcription
Save the transcription of all ubiconf conferences, perform look ups to know who said what, prepare a
written review of any meeting within minutes
TTS Lite
Basic License - Monthly or Yearly Subscription
High quality recordings in any language
50+ professional speakers available at any time
TrueCaller - Social Integration - Personal Assistant - Voicemail Transcripts
Premium License - Monthly or Yearly Subscription
600 Audio AI usage sessions / 2 hours per month
Wildix Business Intelligence - WBIRecurrent Revenues
CollaborationImprove Efficiency
Web Push NotificationsFirst Web UC Platform integrating push call / chat notifications which work even when the Collaboration tab is closed
Answer or Reject right from the notification!
Voicemail Push Notifications
Available in Web Collaboration in 3.87
Coming soon for iOS and Android
Multiple voicemails
Manage your voicemail, shared voicemail, your colleagues voicemail from Collaboration and WP Phones
April 2018
Call - Chat Groups Status Sync
Become available in call - Kite chat groups by simply changing your
status (login - logout - pause)
Inform other team members when you will be available again after wrap up
Cancel wrap up by changing your status
Auto Pause Call Group membersSet to away / unavailable users who do not answer
Call Barge / IntrusionListen to an ongoing conversation and give suggestions to a colleague
right from Collaboration
Quick Status Set
Create pre-defined statuses including the duration
• Coffee Break • Custom Wrap-up • Lunch Break
Call Continuity
Switch the call to any device right from Collaboration
coming in April 2018 for iOS and Android
CollaborationComing soon...
Persistent Chat Conferences
They never disappear
Invite colleagues - customers via Kite
Upgrade at any time to a ubiconf video / audio
conference
Google - Office 365 Calendar
Allow the system to automatically manage your
presence and status
Inform callers of your current activities in realtime thanks to
WBI Personal Assistant
Call Group Shared Call HistoryAll team members share the call group call history
June 2018
Call Group ViewSee the status of call groups from inside collaboration
June 2018
Collaboration Mobilefor iOS and Android
2017 Highlights• iOS Callkit - call from phonebook, siri,
call interruption protection, headset integration
• Android Native Call Control - call interruption protection, headset integration
• File Sharing
2017 Highlights
• Intercom / Security Cameras integration
• Android app BLF tab
• Reduced answer time in the latest 3.86
2017 Mobile Records
First Unified Communications App updating Geolocation in the background
First Unified Communications App showing in presence Mobile Calls (Android Only)
Collaboration MobileComing soon...
New iOS App
New App completely rewritten using Swift
iPhone X Design Support
Faster - Decreased Battery Usage
Improved UX
Beta - Jan 2018
Chat / Video Conferences
Group Chats inside apps
Video Conference Support for iOS
2FA and Google Office 365 Sign-On
Increased security via 2 Factor Authentication
Single Sign-On using a Google or Office 365 account
(already available for Microsoft AD and IBM
Domino)
Firewall Bypass
Standard Based (no VPN)
Allows audio - video connection to the PBX when
RTP traffic is blocked by operators
Wildix HeadsetDeveloped in collaboration with leaders in Headset manufacturing
Re-designed for best background noise mic cancellation in offices / open spaces
Improved WHSNew enlarged leather pads included in the box
Foam pad included for increased comfort in case of long usage
Increased comfort and audio isolation
VisionThe first WebRTC Desktop Phone - re-invented
Vision HighlightsFaster quad core cpu
Improved camera
Android 5.1
Headset USB Audio Support
Headset 3.5mm can be used together with handset
CEE - FCC Ready
Vision USB AudioEHS on Jabra, Plantronics, Sennheiser and Wildix USB Headsets Models
Higher Definition Audio compared to Bluetooth
Full mute - volume - call control integration
Intercom Door Unlock - Video Preview
See who is in front of the door on Vision - Android - iOS
Quick door unlock as in Apple Home Automation
Video is enabled automatically upon answer
High Quality communications thanks to direct RTP video / audio
Browser
Mobile Apps
BrowserMobile apps
Doorphone
W-AIR HeadsetThe wireless headset with the largest coverage area
W-AIR HeadsetComplete roaming over any W-AIR Network up to 250 Base Stations
CAT-IQ HD Audio Quality
Easy Call continuity
Faster Pairing procedure ever
CEE - FCC Ready
W-AIR HeadsetCall Answer
Call Hang Up
Call Continuity
Call Hold / Unhold
Mute / Unmute
Call refuse
Call switch
W-AIR Headset
Call Generation from Collaboration
Call Control from Collaboration
Call Generation from Android and iOS apps (March 2018)
Dial by Name via Speech Recognition
Included for users with Premium Monthly and Yearly
Plans
W-AIR HS & WBI
Available probably later this year
KiteFind and retain customers
Kite - Find and retain customers
Chat Transcript
Google Analytics
Kite - coming in 2018
Out of work / Welcome Message
Screen Sharing without local PC Admin Account
Share a specific App via Screen Sharing
ubiconfWebRTC video conference by Wildix
120 degrees
Wide Angle
HD 1080p camera
Adjustable camera vertical angle
Integrated Echo Cancelling
ubiconf Huddle
Plug&play
One USB cable for power and data
Easy volume and mic controls
Mute indication
ubiconf Huddle
Volume range up to 94dBA
Frequency response: 300 to 3400Hz
Omnidirectional mic
360 degrees Wideband HD Speaker
Up to 3 meters mic coverage
ubiconf Huddle
Available maybe later this year
new ubiconf dial-in numbers
ubiconfFacebook and YouTube Streaming
Conference recording
File sharing
ubiconf 2018Google and Office 365 Calendar Sync
Share specific app via screen sharing
Remote screen control during a presentation
ubiconfwhat’s next?
ubiconf stationConference station with up to 3 displays for remoteand local presentations
• Plug&play • 4K display ready • HD camera
ubiconf stationBest encryption dtls VS srtp
Full WebRTC
VP9 Codec HW Support
Fully Integrated with PBX phone calls
Works with dial-in numbers
Install in minutes instead of days
ubiwebinarwebinars with up to 100 participants by Wildix
ubiwebinarInvite up to 100 guests
Welcome video for guests
One or more moderators
Allow remote interaction (raise-hand)
W-PAWildix Public Announcer & Amplifier
W-PA10 W output via PoE
30 W output via power adapter
PoE - two ethernets LAN and PC port
W-PA
Two triggers (switches)
One outputs (door opener)
Advanced scenarios
Paging via multicast
Intercom
Custom applications
Door phone
Ringtone amplifier
W-PA
GDPR?We got you covered - learn more during the Technical
Point this afternoon
Fully Compliant in 3.88 - March
Wildix Management PortalTime is money
Wildix Management Portal
Auto upgrade (DONE - more improvements coming)
Single sign-on to PBXs via WMP
Cloud back ups for all PBXs covered by maintenance
Support 24x7for all PBXs covered by
maintenancecoming June 1 and forever with you
Secret Weapon 2018Follow it and increase your revenue by minimum 30 %
Secret Weapon 2018Agree to a sales target for 2018
get a discount up to 30 % increase YOUR profit
Monthly follow ups with Area Manager to keep the sales flowing
For targets bigger than 100k - 1 private hour with Dimitri per year
Selfie Time
1
Ascom closes digital information gaps allowing for the best possible decisions anytime and anywhere.
Ascom Mobility
1
Work flow mobile & mission critical solutions
Mobility
IntegrationInfrastructur
e
Unite Platform
WiFi 802.11 a,b,g,n
UMTS / 3G
DECT
Patient system
Alert trac & positioning
Work flow Set up
Event viewer
VoIP
3rd party devices
Assign engine
1
Mobility devicesEvery handset for every vertical segment
GSM & VoWiFi MobilityDECT mobility
1
IP-PBX
Nurse call
Enterprise LAN
SCADA
Other
TDM-DECTBase Stations
DECTHandover
DECTHandset
IP-DECT Gateway
IP-DECT Access Points
External integrations
Admin
ASCOM IP-DECT Basic building blocks:
• IP-DECT Infrastructure ➢ IP-DECT Access points ➢ IP-DECT Gateway ➢ TDM-DECT Base stations
• DECT Handsets • Unite Middleware
Ascom IP-DECT: System overview
1
IPDect multi-site systems
125
Enterprise LANIP-PBX
2000 BS x Site4000 Users x Site1000 Masters x CompanyMulti frequency band
20000 users by centralize management
Mobility
1
Together is better!Utilizes the best attributes of both DECT and Wi-Fi to achieve greater levels of performance and reliability.
▪ Telephony and critical messaging over DECT ▪ Interference-free communication on dedicated network. ▪ Built-in QoS and seamless handover.
▪ Applications over Wi-Fi▪ High speed access to local area network, including
backend servers for management information systems (MIS) and other applications
Opening an “express lane” for mission-critical communication
126 D E C TWi-Fi
Wi-Fi
Floor 2
1
Thank you!Tiziano Pigozzi
Wireless Solution Product Specialist
[email protected]. +39 055 051 2161Mob. +39 3939811497
Paolo PirottaMarketing & Communication
Mob. +39 3336894095
Per richieste di materiale ed ulteriori informazioni
scrivere a:Umberto ValenteWireless Solution Sales & marketing
[email protected]. +39 055 051 2161Mob. +39 393 9607553
Don’tloseyourmind!It’stimeforthe
Next-GenDigitalCustomerService
Video
WorldwildWildixConvention12Jan2018
AboutUs
Ellysse,thecontactcentersoftwarevendorsince2002
WorldwildWildixConvention12Jan2018
CoreBusiness:ContactCenter
WorldwildWildixConvention12Jan2018
CoreBusiness:ContactCenter
WorldwildWildixConvention12Jan2018
Technologiestosupportusersintheirdailyactivities
Web Purchase Reservation of medical
appointments
Device configuration
Support for tracking
CUSTOMEREXPERIENCEBESTINCLASS
Emergency Number
Bank informations
MARKETTREND
WorldwildWildixConvention12Jan2018
Markettrend:UserExperience
WorldwildWildixConvention12Jan2018
UserExperienceinthe’80th
INTERFACEFORSPECIALISTS
WorldwildWildixConvention12Jan2018
Netflix Instagram
TODAY
Markettrend:UserExperience
UserExperienceinthe2018
MarketTrend:TransformationthroughGenerations
In2016:9channelchoicesthenorm,willriseto11by2018
Phonevolumeshavedroppedby17%since2015
Source:«DimensionData’s2017GlobalCustomerExperienceBenchmarkingReport»
In2013,themajorityofserviceproviderssupportedjustfivecontactchannels
WorldwildWildixConvention12Jan2018
MarketTrend:integrationwithIOT
EvolutionofIoT:20.4billionsofdevicesconnectedby2020(http://www.gartner.com/newsroom/id/3598917
ANINCREASINGLYIOTCUSTOMERSERVICE
Changes in a Contact Center: • More agents • Agent with best skill • Multichannel (chat,email, phone…) • Interaction with NEW device: tv, car,watch, games…
WorldwildWildixConvention12Jan2018
Technological Trends
WorldwildWildixConvention12Jan2018
Technologicaltrends:Webrtc
SINCE2011Project of Google and today supported by
Chrome,Opera,Firefox,Android,iOS
WorldwildWildixConvention12Jan2018
• No VPN• No client to be installed• No telephone to be installed• Plug&Play
• Cloud-Ready• Omnichannel (Audio, Video,
Chat, webcall from web…)• Multibrowser, Multiplatform,
Multidevice
WebRTC is a free open project that provides browsers and mobile applications
with Real-Time Communications (RTC) capabilities via simple APIs.
THE POWER OF CONTACT CENTER WEBRTC
Technologicaltrend:Cloud
STEP1Buy Number
STEP2Manage audio messages
STEP3Start to work!
THE CLOUD CONTACT CENTER IN 3 STEPS
CLOUDVERSION
• Up and Down scalability• Security: Encrypted communications and data• Cost Certainty: Monthly subscriptions• Audio/Data/Video Communication via Browser• Omnichannel and multidevice management• Streamlining of infrastructure: no hardware• User-Friendly html5 interface
WorldwildWildixConvention12Jan2018
Technologycaltrend:GoogleASR,TTS,ML
Text-To-Speech
AI on GOOGLE: Fast, large-scale, easy-to-use AI services
ASR
• Global Vocabulary • Stream recognition • Real-time or pre-recorded audio
• Read the text with excellent voice quality
• Main global languages
WorldwildWildixConvention12Jan2018
• GOOGLE CLOUD MACHINE LEARNING
VOICE BOTASSISTENTI VIRTUALI
EllysseSTRONG POINTS
WorldwildWildixConvention12Jan2018
MULTIDEVICE
WEBBASED
SELFSERVICE
WebRTC
Compliant
SOFTWARE-ONLY
NOT
PROPRIETARYINFRASTRUCTURE
OMNICHANNEL
ON-PREMISor
CLOUD
Available for
WorldwildWildixConvention12Jan2018
EllysseStrongPoints
WorldwildWildixConvention12Jan2018
Thanksforyourattention!
VISOCALL IP – Comunicazione all’avanguardiaSCHRACK SECONET AG
Resp. Vendite Italia Ing. Gabriele Guidi
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
149
La nostra azienda▪ Dipendenti 2016 ▪ 549 dipendenti in tutto il mondo
▪ Fatturato 2016 ▪ 102.2 milioni di €
▪ Ricerca e sviluppo 2016 ▪ 5.0 milioni di €
▪ Indirizzo sede legale Eibesbrunnergasse 18, 1120 Vienna ▪ Anno di fondazione 1994 management buy-out ▪ Proprietà Swiss Securitas Group ▪ Settori di attività ▪ Sistemi di rivelazione incendi ▪ Sistemi di comunicazione
per strutture sanitarie
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
150
Come la tecnologia IP ha cambiato le nostre vite▪ Il protocollo IP ha cambiato ogni aspetto della nostra vita ▪ Basta pensare all’utilizzo che facciamo oggi del telefono: Il passaggio dall'analogico all'IP non ha solo cambiato il modo in cui le nostre parole vengono comunicate, ma anche come la totalità delle informazioni vengono trasmesse attraverso il protocollo IP. ▪ Non possiamo più vivere senza strumenti UC&C. ▪ Un solo dispositivo per molteplici funzioni.
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
151
Come la tecnologia IP ha cambiato le nostre vite▪ Il protocollo IP ha cambiato ogni aspetto della nostra vita ▪ Basta pensare all’utilizzo che facciamo oggi del telefono: Il passaggio dall'analogico all'IP non ha solo cambiato il modo in cui le nostre parole vengono comunicate, ma anche come la totalità delle informazioni vengono trasmesse attraverso il protocollo IP. ▪ Non possiamo più vivere senza strumenti UC&C. ▪ Un solo dispositivo per molteplici funzioni.
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
152
Sistema di fatturazionee stazione di pagamento
Porta / IntercomUnità di controllo
Porta intercom
Intercom units
Video sorveglianza
Mobile guest login
W-LANHIS server
Sistema di gestione della struttura
Clima
Tapparelle Luci
Aerial head stationTV del paziente
PABX
Paging/DECT
Telefoni del personale
Telefoni dei pazienti
Telefonia
Sistema di chiamata
Monitoraggio paziente
Telemedicina
Internet, Intranet
Un passato complicato
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
153
I vantaggi di una tecnologia all’avanguardia
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
154
I vantaggi di una tecnologia all’avanguardia
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
155
Tutti i servizi su un’unica infrastruttura
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
[Aut
orIn
] • [P
räse
ntat
ions
titel
] • [V
ersi
onsn
r] • [
Dat
um]
156
Tutti i servizi su un’unica infrastruttura
VISOCALL IP – Modern Hospital Communication
157
Integrazione di sistemi semplice e funzionale
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
158
Dispositivi robusti per durare nel tempo
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
159
Dispositivi robusti per durare nel tempo
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
160
Dispositivi robusti per durare nel tempo
Supporto remoto
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
161
Supporto remoto
Completamente supervisionato
Dispositivi robusti per durare nel tempo
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
162
Sistemi certificati VDE
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
163
Sistemi certificati VDE
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
164
▪ Il progetto era già stato definito ▪ Mancavano servizi come la connessione
audio al letto tramite terminale paziente ▪ Grazie al nostro sistema adesso sono anche
integrati la telefonia e la navigazione internet al letto paziente
▪ Integrazione con piattaforma WILDIX ▪ Implementazione futura di nuove funzionalità ▪ Realizzato in tempi record
Case Study: Casa di Cura Fogliani
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
165
Risparmio assicurato▪ INSTALLAZIONE
▪ PRESA DATI VS INTEGRAZIONE INTERNET SU MODULO DI CONNESSIONE
▪ TV COAX VS INTEGRAZIONE DI TV IP
▪ TV IP STANDARD VS INTEGRAZIONE DI TV IP
▪ TELEFONIA STANDARD VS INTEGRAZIONE DI TEL IP
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
166
Risparmio assicurato▪ INSTALLAZIONE 27%▪ TELEFONIA STANDARD VS INTEGRAZIONE DI TEL IP 62%
68%▪ TV COAX VS INTEGRAZIONE DI TV IP 30%▪ TV IP STANDARD VS INTEGRAZIONE DI TV IP 35%
I calcoli sono basati su stime di progettisti con pluriennale esperienza in progetti ospedalieri e possono variare da progetto a progetto.
▪ PRESA DATI VS INTEGRAZIONE INTERNET SU MODULO DI CONNESSIONE
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
167
Referenze
PIÙ DI 50 PAESI
PIÙ DI 60.000 LETTI
VISOCALL IP – Modern Hospital Communication
© S
CH
RA
CK
SE
CO
NE
T A
G •
M. R
eisi
nger
• K
-PP
T-00
01E
N •
V 2
.1
168
Offerta speciale
Visita il nostro spazio promozionale; per il tuo progetto da realizzare riceverai uno sconto speciale!
SCHRACK SECONETCompetence on Top
169
LunchSee You at 2:00 PM
Please leave your translation device on your chair before leaving the room
German Panel Room B
Italian Panel Room C
English Panel Goldoni Room
French Panel Room A
Welcome
Why we must do marketing?
Company
Vs
A bunch of people trying to sell a dream
WHY would a customer buy from ME instead of buying from my competitors, or
buying nothing at all ?
What kind of marketing should a system integrator do?
How can you earn more with
marketing ?
UP-SELLING & CROSS-SELLING
actions
01
INCREASE frequency of
purchase
02
REDUCE purchase from
your competitors
03 INCREASE the lifetime
value of your customers
04
MICROMANAGEMENT of profits of
each customer
05
REACTIVATION of inactive customers
06
REFERRAL CAMPAIGN clone and
multiply your customers.
07
Marketing funnel
8985 - target database
844 - clicks
286 - requests
31 - sales
9 RULES TO FOLLOW TO SET UP
A GOOD MARKETING STRATEGY
● Always add a call to action to every marketing document you produce
Call to action: any kind of action (a discount, a gift, money, benefits…) that leads someone to another action.
Information marketing campaigns do not exist, only action marketing exists. Give something to your customers in exchange for their data.
Rule 1 : CALL TO ACTION
Leads per acquisition
● There is always a reason you can give to your customers to act now.
Examples:
● limited quantity ● uniqueness ● limited time ● special offer ● users’ needs ● technological change
Rule 2 THERE IS ALWAYS A REASON TO ACT NOW
Rule 3 A CALL TO ACTION MUST BE FULLY
THOUGHT OUT
● Give your customers detailed instructions on how to react to your call to action.
Don’t leave it to chance. Reactions must be guided.
● You need to analyze the results of every marketing activity you do.
Track every single action you do.
Understand where your contacts are coming from.
Assign to every action a different tracking number (example use vouchers or bonus cards, use dedicated phone numbers, use dedicated landing pages for each action).
Rule 4 ANALYZE RESULTS
● Brand awareness must be a consequence of your activities, not an activity.
Rule 5 BRAND AWARENESS
Rule 6
FOLLOW UP
● Always create a follow up message.
Create campaigns with more steps, you should never send something that doesn’t have a follow up action.
Target your audience.
Structure of a potential campaign:
• 3 sales letters : (the first one must attract the attention. You can use something unusual. It’s also possible to write something on the envelope)
• 3 calls : one call must occur right after the last sales letter. The others must result in an appointment
Example of marketing action + follow up action
Sales Letter + Call Data checking
Month 1
Sales Letter + Call Meeting
Month 2
Sales Letter + Call Meeting
Month 3
Rule 7 COPYWRITING
● Write effective copy.
No wordplays. You need good copy, that is well structured and scientifically thought out and planned.
Rule 8 A HIGH NUMBER OF CLICKS DOES NOT MEAN GOOD MARKETING
● Clicks, open rates and visualizations do not count for your marketing.
Clicks and open rates are not tangible results. Only conversions, actions and countable results are important to measure.
Use tools that help you to schedule your marketing activities.
Set aside one day a month to focus on your marketing efforts.
● Can be as simple as retweeting, reposting, sharing and liking industry related posts, and even scheduling a few emails and posts of your own.
When one day a month becomes tangible, then add an extra day a month, and so on.
Rule 9
PLAN YOUR MARKETING ACTIVITIES
UNICOMM
unicom.training
Bologna, 5 – 6 – 7 aprile 2018
my call to action
Thank you !
Tech News
Security by Design
Security - 2FA
Two-Factor Authentication (2FA): It is just an extra layer of security. In simple words, if you secure a door with a lock, it’s already something. If you secure it with two locks, it’s twice as efficient as securing it with one lock, since it will take more time and effort to a potential intruder to break it (and perhaps they will not even try).
How does it work? When 2FA is enabled, a user is required to verify his or her identity by providing two pieces of information:
• something they know (login and user password) • something they have (a mobile device or an app installed on your device)
Available for Collaboration and WMP
Security - SSO
”Allow only Single Sign-On” in Users Import
• Lotus Domino • Active Directory • Office 365 • Google
if enabled, login of users to Collaboration with WEB password is not possible
Security - PasswordsEncryption of user passwords and password reset
This feature significantly improves password security and introduces the following changes:
•New ENCRYPTED passwords: ◦they are no longer visible in CSV export done from WMS -> Users ◦they cannot be consulted in Collaboration Settings – > Personal •Password reminder works by generating a new password •TAPI client improved SIP Password •Only auto-generated SIP passwords •5 digits SECURE phone PIN
▪ Auto delete contacts imported
▪ Auto delete CDR
▪ Partially hide numbers CDR-View
▪ Auto delete recording
▪Logging of users accesses and actions (*) (*) available April 2018, Rel. 3.88
GDPR is the most important change in data privacy regulation in 20 years. We're working to make sure you're prepared with AWS and Gartner specialists
GDPR
Improve Efficiency
Hotel integrationWildix communication system integrates with FIAS protocol (Fidelio Interface Application Specification) with the help of Wildix APIs.
• FIAS certification with Ericsoft
• FIAS certification with Hoist group
• FIAS certification with Direct Holiday
• Nuconga Hotel PMS
Outlook Integration• Presence and user pictures
• Click2call and Chat
• Calendar Sync
• Call popup
Features introduced Spring 2017:
• Caller name lookup and live search in Outlook contacts
• URL to create / edit a contact during an incoming call
Active Directory
Available features:
•Single Sign-On
•Users Import
•Contacts Import
Sync users with AD and enable Sign-On
Access Collaboration using Windows Login
Office 365
Available features:
•Single Sign-On
•Users Import
•Contacts Import
Collaboration: Office 365 Sign-On
Select Office 365 account
Microsoft Dynamics integration
Available features:
• Integration via the Wildix TAPI driver. • Users Import and Caller recognition: search
the Dynamics 365 database and display information about the caller.
• Call Pop-up screen: receive an automatic pop-up of incoming and outgoing calls.
• Click-2-Dial: Click-2-Dial option is available next to any field of the CRM number, via the search or the CommandBar.
• Activity auto-creation: automatically create and save call activities.
• CRM record auto-creation: create new data on the incoming calls, such as opportunities, cases, accounts, contacts or leads.
• History: analyze and improve call activities. • Search for related records: the system can
be configured to automatically find related records.
Collaboration - Wildix TAPI: full integration with Microsoft Dynamics
IBM Notes and IBM Connections
Available features:
• Click2call from IBM Connections / Domino Notes
• Click2chat from IBM Connections / Domino Notes
• Presence status monitoring from IBM Connections / IBM Domino Notes
• Import of contacts and users from IBM Lotus Domino
• Single sign-on of users with their Domino credentials
Wildix integration in Lotus Notes
Wildix Business Intelligence (WBI)New features coming 2018…
WMS-3481: Report status until time via TTS Add possibility to use TTS in dialplan to notify a user about status until time.
WMS-3515: Transcript of voicemail with ASR Add possibility to send a transcript of voicemail message using ASR (Automatic Speech Recognition).
WMS-3685: TTS dialplan and dynamic TTS Add possibility to use TTS in dialplan or as dynamic TTS reading, e.g. - Play sound - Play sound and wait for digits - Welcome to Wildix “Mark Twain” (where Mark Twain is CALLERID(name)).
WMS-3746: Dial by name via asr integration (virtual secretary) Caller call the PBX and say the name and/or surname of the person they are looking - receive a list of matching contacts and decide whether they want to call one of them.
WMS-2756: WMS new sounds manager interface (*) added TTS (text-to-speech) (*) already released
CollaborationFeatures already released 2017
WMS-2685: Collaboration Web Push Notifications
WMS-2640: added web site and conference preview in chat messages
WMS-2056: new file / image sharing
WMS-2765: added ACL restricting presence
WMS-2402: auto set status to away after x minutes of inactivity on local Windows/Apple PC
WMS-2553: Collaboration as native application Native App which is a completely Web Based
Features coming soon 2018…
- Visual pick up from Mobile Apps / WP600A(CG) - Chat Sync Mobile Apps
Intercom IntegrationWildix communication system integrates with SIP based video door entry phone stations
Features already released 2017
WMS-2656: added video preview from intercoms to Collaboration Add a Dialplan custom application “SIPAddHeader(Camera:URL)”, where URL is the path to the intercom videostream
WMS-1927: video from intercoms is now displayed immediately
WMS-2804: add wiservice proxying of camera image previews This feature allows for reducing the load on the PBX in case of a video call from the intercom
WMS-3099: support for direct RTP for intercoms and improvements (by default added for 2N, Alphatech, Axis and Mobotix)
W-AIR HeadsetThe Wireless headset with the largest wireless roaming range in the world!
Wildix W-AIR headset is guaranteed by the W-AIR DECT system. This means that you can freely move throughout the whole coverage area, without worrying about call interruptions or sound quality.
• CAT-iq • Multi-cell DECT support • Call control answer & hangup • Mute and volume control • Talk time: up to 7 hours • Standby: 100 hours • HD Audio • Acoustic echo cancellation • Noise cancelling microphone • Dial by name feature (available March 2018)
W-AIR HeadsetW-Air Headset registration: simple and fast!
Coming 2018: W-Air Handset (W-Air 70 / 100 / 150) registration using same procedure!
W-AIR new features
WMS-2216: Support for multi site W-AIR installations with local PBX
Enables the possibility to create W-AIR network between different sites of the company with L3 connection, where all the bases are provisioned to the Master PBX while W-AIR handsets are registered to local PBXs and it’s possible to travel between the sites of the company without having to re-register the handsets
Ext. 100
W-AIR 100 / 150 Show remote picture
(available April 2018)
Call Quality indication
Useful realtime call informations during call:
• Packet loss percentage • Colored signal bar • Bitrate • Resolution • Frame rate • Bandwith • and more data....
ubiconfCollaboration
WP4X0 phones
Wildix PA
W-PA Highlights
• 10 WATT audio output power • PoE • Support of multicast and intercom
broadcast • Support for door bell or relay switch • Provisioning and update via WMS
interface
W-PA is a Public Announcer and a SIP Paging Gateway, fully integrated into the Wildix Unified Communication System. Used to broadcast emergency messages and communications in large environments such as shopping malls, supermarkets, airports, hospitals.
Improve Efficiencyfor Partners
Licenses / ActivationWMPPossibility to setup WMS Network License to share license inside WMS-Network
WMS / WMPSupport for PBX Key in WMS and in WMP for Per-User PBXs which simplifies the process of PBX activation, especially for Virtual Per-User PBXs. Additionally, HW information (Processor, Memory) is now displayed.
Licenses / Activation
WMS[WMS-2803] – sys: auto upgrade feature for PBXsAutomatic update of PBXs with successful / not successful Email notification
Auto upgrade PBX
The easiest and fastest provisioning procedure ever seen!
WMP device provisioning
Displays callweaver information in real time of active and executed calls
WMS-3032: ongoing calls are now displayed in Dialplan Debug menu
WMS-3191: refactoring and redesign of Dialplan debug page
WMS - Dialplan debug page
WMS new features
other interesting features…
WMS-2459: added default NPI support for PRI / BRI gateways
WMS-2038: added support for concatenation of strings during phonebook / users import
WMS-2039: added import of “other contacts” phonebooks from Office365. Added more features to manipulate strings during import
WMS-2110: added Dialplan application “Jump to if”
WMS-3254: added the possibility to set a ringtone in dialplan
WMS-2348: added option to set up default prefix for feature / service codes (for example *)
WMS new features
BusinessFind and Retain
customers
Business Automation features Collaboration: • user can open collaboration and set call groups he will answer for • after that he wants to enable call agent mode setting and calls will arrive as long
as he is in status online. When he stops working as agent he can remove the agent mode checkbox
• during wrap-up time his status becomes away (message: Agent paused) with until same as duration of wrap up
• user can disable wrap up by setting status online. • user can see timer of statuses with until option
WMS-2667: add call group login / management feature (*)
WMS-2939: added “auto pause on no answer” option for call groupsWMS-Dialplan: • enable auto pause “Auto pause on no answer”; additionally set up the delay for
auto pause in seconds in the field “Auto pause delay” • users are automatically paused in all call groups if they:
- have no device registered - if call to queue was not answered within the timeout - if user has DND with call reject
(*) not yet released
Collaboration: • allows you to add DND / away user statuses with predefined duration period • In this way you can add several DND and away statuses with custom duration
time (e.g. 30 minutes, 20 minutes, 1 hours, 16 hours, 24 hours) • once added, they appear in the selection of available user statuses
WMS-2801: added possibility to set custom user status
WMS-3133: call intrusion feature for colleagues calls on right click
Collaboration: • Added Listen / Barge / Whisper actions on right click in Collaboration
- Listen = silent intrusion - Barge = conference intrusion - Whisper = partial intrusion
• ACL: Feature can be restricted via ACL “can / cannot” – “intrusion”
Business Automation features
Collaboration: • ACL - the use of this feature is by default restricted, to enable it, add ACL
permission “can modify presence” • How-to: Colleagues tab -> right-click on a user -> Set presence
WMS-2828: possibility to set presence status of other users
Business Automation features
WebRTC Videoconference - ubiconf• New dial in numbers • File sharing • Conference Recording • Live Stream to FB / Youtube • 2017 Firefox Support • 2017 Ubiconf Voice • Ubiconf Huddle
IS THAT ALL?
Release 3.87
Look what awaits you in 3.87, changelog available today exclusively for the convention!
https://www.wildix.com/wms-release/