why itil® practitioner
TRANSCRIPT
Why ITIL® Practitioner?
ITIL® is a registered trademark of AXELOS Limited.
ITIL Foundation
ITIL Practitioner
ITIL IntermediatesLifecycleModules
CapabilityModules
ITIL ExpertMALC
ITIL MasterA brand new
qualification from
Axelos that
follows on from
ITIL foundation.
It will allow ITIL
Practitioners to
confidently and successfully
adopt and adapt the ITIL
framework.
ITIL Practitioner guides:
Organizational Change,
Demonstrating value,Improving
communications.
Counts as 3
CREDITS
towards ITIL Expert
ITIL® is a registered trademark of AXELOS Limited.
Is it For You?
• Those interested in taking ITIL Foundation (pre-requisite)
• ITIL Foundation certified• ITIL Intermediate certified and those
on the path to Expert• Anyone involved in adopting and
adapting ITIL to their business environment
Focuses on the Continual Service
Improvement Approach as away
to structure improvements
Establish Metrics for success
Draws on a bespoke ITIL
toolkit!
9 Guiding Principles:
Focus on value,Work holistically,Keep it simple,
Design for experience,
Progress iteratively,
Collaborate,Start where you
are,Observe directly,Be transparent
ITIL® Practitioner Syllabus
Why Choose FGI?
• All of our Trainer Consultants are experienced Service Managers– We have adopted and adapted ITIL in many different environments– We continue to support our customers through ITIL improvement
programmes– It’s not just theory to us!
• FGI can also assist you throughout your CSI journey– Maturity Assessment– CSIP support– Process Redesign
• Ongoing support via [email protected] • Over 10 years’ experience in delivering the full suite of ITIL training• Our training portfolio covers complementary knowledge areas
– Programme and Project Management– Communication skills– Leadership skills
Call us on 01926 405 777 or email [email protected] Website: http://fgitraining.com/