Co

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ect

wit

h u

san

d learn

mo

re...

Lif

ecycle

Ph

ase

Ob

jecti

ves

Key C

on

cep

ts

Pro

cesses

Mo

dels

Ou

tpu

ts a

nd

Do

cu

men

ts

Serv

ice

Str

ate

gy

Serv

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Desig

nS

erv

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Tra

nsit

ion

Serv

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Op

era

tio

nC

on

tin

ual

Serv

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Imp

rovem

en

t

● I

dentify

str

ate

gy,

serv

ices,

custo

mers

● E

xplo

it o

pport

unitie

s●

Unders

tand a

ssets

● C

usto

mers

● S

erv

ice e

conom

ics

● S

ourc

ing

● S

erv

ice P

ort

folio

Managem

ent

● F

inancia

l M

anagem

ent

● S

trate

gy M

anagem

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r IT

S

erv

ices

● D

em

and M

anagem

ent

● B

usin

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ela

tionship

M

anagem

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● K

ano M

odel

● 4

Ps

● S

erv

ice m

odels

● B

usin

ess Im

pact A

naly

sis

● U

ser

Pro

file

● P

attern

s o

f busin

ess a

ctivity

● S

erv

ice P

ackages

● S

erv

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evel P

ackages

● D

esig

n e

ffective s

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● D

esig

n for

curr

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needs

● M

inim

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ew

ork

● 5

Majo

r A

spects

● H

olis

tic d

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n●

Bala

nced d

esig

n●

Constr

ain

ts

● D

esig

n C

oord

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● S

erv

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ata

logue M

anagem

ent

● S

erv

ice L

evel M

anagem

ent

● A

vaila

bili

ty M

anagem

ent

● C

apacity M

anagem

ent

● I

T S

erv

ice C

ontinuity

M

anagem

ent

● I

nfo

rmation S

ecurity

M

anagem

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● S

upplie

r M

anagem

ent

● S

erv

ice D

esig

n P

ackage

● S

erv

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ccepta

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rite

ria

● A

rchitectu

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● S

LA

s a

nd O

LA

s●

Supplie

r M

anagem

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In

form

ation S

yste

m

● P

lan a

nd m

anage c

hange

● M

anage s

erv

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isk

● D

eplo

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erv

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● S

et expecta

tions

● E

nsure

valu

e●

Pro

vid

e k

now

ledge

● S

erv

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ransitio

n P

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ies

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motional im

pact

● O

rganis

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● T

ransitio

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lannin

g a

nd S

upport

● C

hange M

anagem

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● S

erv

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sset and C

onfigura

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M

anagem

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● R

ele

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● S

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alid

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● C

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valu

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now

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anagem

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est m

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MS

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KM

S●

DM

L a

nd d

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pare

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Change s

chedule

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ain

tain

busin

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atisfa

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anage o

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anage a

ccess to s

erv

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● S

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ptim

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● B

ala

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pera

tions

● O

pera

tional health

● P

rovid

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ood s

erv

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● C

om

mon a

ctivitie

s

● I

ncid

ent M

anagem

ent

● P

roble

m M

anagem

ent

● A

ccess M

anagem

ent

● R

equest F

ulfi

lment

● E

vent M

anagem

ent

Fu

ncti

on

s:

● S

erv

ice D

esk

● A

pplic

ation M

anagem

ent

● T

echnic

al M

anagem

ent

● I

T O

pera

tions M

anagem

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● I

ncid

ent m

odels

● R

equest m

odels

● P

roble

m m

odels

● S

tandard

Opera

ting P

rocedure

s●

Technic

al docum

ents

● T

rain

ing m

ate

rial

● I

mpro

ve s

erv

ices

● I

mpro

ve c

ost effectiveness

● M

eet changin

g b

usin

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eeds

● Q

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anagem

ent

● M

easure

ment

● B

aselin

es

● S

erv

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ssessm

ent

● G

overn

ance

● R

etu

rn o

n Investm

ent

● 7

Ste

p Im

pro

vem

ent P

rocess

● P

lan D

o C

heck A

ct

● C

SI A

ppro

ach

● C

SI R

egis

ter

ITIL

®

On

A P

ag

e

ITIL

® is a

re

gis

tere

d t

rad

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of

the

Ca

bin

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wirl lo

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the

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S

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P

rocess O

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P

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P

rocess P

ractitioner