transform knowledge into practice with itil practitioner

Transform knowledge into practice with

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Transform knowledge into practice with

Introduction – Luci Allen

• Head of Service Operations

• ITIL Expert, Consultant & Trainer

• Part of Management Team

Page 3: Transform knowledge into practice with ITIL Practitioner

Page 4: Transform knowledge into practice with ITIL Practitioner

We need guidance on the

‘how to’

Make it relevant to solving business

problems

More focus onadopt and adapt

Page 5: Transform knowledge into practice with ITIL Practitioner

ITIL MASTER

ITIL EXPERT

ITIL INTERMEDIATES

ITIL FOUNDATION

Capability

Modules

Lifecycle

Modules

MALC

ITIL

Practitioner

ITIL Practitioner

Continual Service Improvement

CommunicationMeasurement

and Metrics

Organizational

Change

Management

Page 8: Transform knowledge into practice with ITIL Practitioner

Page 9: Transform knowledge into practice with ITIL Practitioner

Page 10: Transform knowledge into practice with ITIL Practitioner

Page 11: Transform knowledge into practice with ITIL Practitioner

Introducing The Practitioner

Page 12: Transform knowledge into practice with ITIL Practitioner

Page 13: Transform knowledge into practice with ITIL Practitioner

Page 14: Transform knowledge into practice with ITIL Practitioner

JOIN US IN LONDON 18-19 FEBRUARY 2016 – SPECIAL RATE £645 + VAT

ITIL Practitioner Certification Course Pilot

Transform knowledge into practice with

[email protected]

Let us know if there is a topic you would like us to cover in future webinars.

Please rate our webinar.What are we doing well? How can we make it better?

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