why your itil® clients need bisl®
TRANSCRIPT
Copyright © 2014 ITpreneurs. All rights reserved.
Why Your ITIL®
Clients Need BiSL®
Copyright © 2014 ITpreneurs. All rights reserved.
Why Your ITIL Clients
Need BiSL(in order to get the best out
of their IT investment)
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Low Barrier & High Impact: How ITpreneurs can help increase revenues and save costs
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Today’s Speakers
Moderator:
May SauProducts & Solutions Marketing, ITpreneurs
Presenter:
Frank van OutvorstBiSL Expert
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Agenda
● About BiSL: Business Information Services Library
● Why BiSL?
● Underlying Principles of BiSL
● Business Insights
● Selling Strategies
● Success Stories
● Get Started
● Questions & Answers
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About BiSL
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What is BiSL?
ITIL®
ASL®
BiSL®
History of development:
IT infrastructure
(processes) in
placeApplication
management
(processes) in place
Clients not satisfied
Clients still not satisfied
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Business Information Management (BIM) Fills
the Gap
SupplyDemand
Business
Business
processes
Information
system
Applications
Infrastructure
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BiSL is an Instrument for Business
Information Management (BIM)
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Why BiSL?
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What Are the Typical Problems?
Business has no control over
IT or IT budget
IT projects result in high risks for
continuity of business (processes)
Outsourcing and cloud-sourcing
strategies need crystal clear
requirements
Result: Business not using
their IT properly
and therefore not
able to meet
strategic business
goalsIT is not meeting
expectations of the business
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BIM as an Intermediary
ITIT structure
IT jargon / language
IT buzzwords
BusinessBusiness goals
Business jargon / language
Business contracts
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BIM as an Intermediary
ITIT structure
IT jargon / language
IT buzzwords
BusinessBusiness goals
Business jargon / language
Business contracts
How do they
communicate?
How do they align?
How do they benefit
from each other?
How do they
understand each other?
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BIM as an Intermediary
SupplyIT structure
IT jargon / language
IT buzzwords
DemandBusiness goals
Business jargon / language
Business contracts
BIM
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Underlying Principles
of BiSL
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The 9 Principles of BiSL
Three responsibilities for IT governance and IT management:
● IT infrastructure management
● Application management
● Business Information management
Main task is managing
demand (and supply)
Focus of BIM:
● Business process (support)
● IT services
● Policy of the organization
● Business information management
BIM for each and every business process (if relevant)
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One organization with multiple
information domains:
differentiating demands
The 9 Principles of BiSL
BIM at three levels:
1. process
2. information system
3. corporate
Coherence between
operations and policy
Unambiguous process ownership
(system ownership)
Unambiguous
customer and point of
contact
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The BiSL Framework
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BIM in the Lead
The business can appraise the
added value of ideas and/or
proposed solutions and BIM has
an important role in evaluating
the technical feasibility and the
added value of ideas as a
business representative towards
the IT supplier.
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● Book
● Checklist
● Best practices
● Exams
● Means for professionalizing BIM
What is BiSL
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Business Insights
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● Multiple sourcing options available from insourcing
via outsourcing to cloud sourcing
● Organizations depend on information systems,
managing information is therefore critically important
● Helps to deal with rapid change in organizations
● Business increasingly want more control over IT costs
and better ROI
● There is increasing dependency on IT as IT is
becoming ever present in daily life
Why Organizations Need BiSL
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Opportunity Development Over Industries
● Banking
● Police
● Insurance
● Consulting
● Utilities
● Transportation
● National govt
● Healthcare
● Education
● Local govt
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Selling Strategies
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Target Audience
● CEO
● Business analysts / information
analysts
● Requirements engineers
● Key users
● Testing staff
● Business information manager
● Business architect / information
architect
Within the
Business
Within IT
● CIO
● IT service manager
● IT contract manager
● IT delivery manager
● Tester
● Incident / problem manager
● IT architect
Within Supporting Organizations
● Information consultant
● Business consultant
● Management consultant
● Auditor
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Cross-Selling to Your ITIL, COBIT® and
ISO38500 Clients
● In order to have an excellent operating IT organization you might adopt ITIL or
COBIT, but it becomes less effective if the business does not know how to
effectively work with IT
● The BiSL framework knows what IT(IL) people / processes need to do an
effective and efficient job
● When an organization has adopted ITIL, BiSL helps in becoming a professional
IT client: articulating requirements, developing information systems strategies,
making proper use of IT
● When an organization has adopted ISO38500 BiSL offers more specific
processes to implement the guidelines and principles
● BiSL can help to put business in the lead on IT by indicating clear processes
where Cobit shows the general direction
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Objection Handling
Objection Resolution
We already have Information Analysis in
place
Information analysis is just one of the aspects of
business information management
We use ITIL, why should we use BiSL? BiSL aims specifically at business needs
We already run projects to create new
information systems
BiSL helps to support use of the new information
systems and sees to it that future needs will be
satisfied
We use COBIT, why should we use BiSL? BiSL offers specific operational, tactical and
strategic processes that are supported by best
practices
Our IT department is responsible for our
business IT alignment
Business should take control
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BiSL offers a situational approach for organizations: each
business organization is different:
● Specific needs for information systems
● Specific IT challenges
● BiSL adoption can be tailor made: assessments and self
assessments, trainings
Three possible customers:
1. Consulting bureaus
2. IT departments / IT service providers
3. The business
Taking the First Step in Selling BiSL
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Success Stories
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Background:
● Existing 200 departments across the
country functioned autonomously
● Need to reduce the number of departments
to enable better collaboration
● Consolidate databases for better
information sharing
● No visibility into what other departments
are doing
Dutch Police 1/4
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IT Challenges:
● Different departments were investigating
the crimes committed by the same
criminals
● IT supply at a distance
● Application overload
● Generic IT supply
● Lack of cooperation
● A need for directing IT
Dutch Police 2/4
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Solution: Use of BiSL
● A central unit for BIM was created
● Common language and approach based on
BiSL
● Activities towards more effective and
efficient governance of information and
information technology
Dutch Police 3/4
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Results:
● 5 years: >2500 personnel education and certification
● Awareness of higher police echelons: Initiatives to rationalize IT assets
● Role descriptions, BIM processes organized according to business domains
● Interregional cooperation
● Sharing and exchanging practices: Initiatives for police business
improvements
● Common platform: Structural further improvement of BIM
● Joint approach towards IT supply: Regular alignment per business domain
● Shared view on how to improve police operations
● Clear cooperation models for joined IT management and decision making
● Cooperation with other law enforcement partners
Dutch Police 4/4
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Dutch Insurance Company 1/2
Background:
● Looking to outsource IT
● Plans to expand internationally
Challenges:
● Organization has grown rapidly: IT
department professionalized by adopting
ITIL, business felt need for professional
client role as well
● Complexity in IT as a result of many
mergers
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Dutch Insurance Company 2/2
Results:
● Major awareness and training program: >500 staff trained, special
management awareness sessions
● Centralized corporate BIM department that supports business information
management within the business units
● Adoption of one approach to business information planning
● Cooperation between business units resulting in clearly defined requirements
so that the large backbone systems could be modernised and this created the
opportunity to phase out a lot of other older information systems
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Final Remarks
BiSL as driver for
innovating BIM
Focus shifted from IT to
information value
Focus on business
process improvement
Higher demands
for BIM
Further
professionalization of BIM
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Get Started
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BiSL FoundationThis 2-day classroom / virtual classroom course is accredited by APMG. The course
offers a basic approach for professionalization of business information management /
business IT alignment within an organization.
Available Courses
Business Simulations: “Demand-it” This is a 1-day classroom business simulation offered by Simagine. Objective is to
give participants insight into the correlation between the various process clusters, such
as use management, functionality management, change and transition, as well as
management processes.
Available Resources● BiSL Self-Assessment Workbook: offers a wide variety of audit-like
questions to help in assessing the maturity of business information
management as well as critical problems and determining actions
● ASL BiSL Foundation website: http://www.aslbislfoundation.org/
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How You Can Get Started 1/2
Partner
A Full Service
Partner
B Use Your own trainer
Partner
C Only use our Courseware
Courseware Exams Services Trainers
Courseware Exams Services
Courseware Exams
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How You Can Get Started 2/2
Visit the ITpreneurs.com Website
Review the Product of Interest
Get in touch either through the Contact
Form, send us an email, or call!
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Q&A
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P: +31 107.110.260
Contact Us
May Sau
Products & Solutions Marketing
ITpreneurs | Rotterdam | The Netherlands
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Appendix
Copyright © 2014 ITpreneurs. All rights reserved.
● To acquire the information system that are actually needed in order to support/execute your business
processes
● To gain better control over IT
● No longer ad hoc, but structural and organized responsibility for information systems, use of
information systems and a professional client role
● When an IT development project has finished the life cycle of an information system has just started
● You get a structured checklist and good understanding of all aspects of information systems that have
to be dealt with
● Increasingly the business cannot afford to wait at the IT department and takes control themselves, but
a professional IT client is needed very much
● To be able to get the desired results from IT outsourcing
Top Reasons to Adopt