Welcome to Detecon

Agenda

• General Welcome at Detecon Christiane • Welcome Speech for the German Board Sandra • Welcome Speech for the International Board Özlem• Introduction of Participants all• Learning Journey Concept and Experience Christiane• Discussion all

Established:1954 Diebold 977 DETECON2002 Detecon International GmbH

Shareholder:T-Systems International GmbH

We are a company specialized in providing ICT management consulting services with the infrastructure of a global player.

The Detecon Branch Offices

Selected References for Insurance

Learning Journeys• Why we organise them • Why are Learning Journeys so valuable

Learning Journey Uzbekistan, September 2011 and May 2012

Concept• Visits in foreign countries : Lithuania, China, India, Croatia,

Uzbekistan (2) , Moscow,……• Business insights by company visits• Individual contacts• Cultural insights • Networking

Far more than a touristic program can deliver Far more than a privat contact can deliver Far more than a business visit can deliver

Cosmetikcs production in Shengzen- producing lip sticks from Italian balm

Conference with Chinese managers

Example: Learning Journey China

Example: Learning Journey India

Meeting with European Indian Chamber of Commerce .

Indian ladies in a slum, a famous TV cook and we

Travel experience -leaving a train on the embankment

Example: Learning Journey Uzbekistan

Earth quake Memorial from1966 in Tashkent

Dinner at a private house

Jurabek Laboratories .

Business learnings

Culture learnings

Power learnings

Value learnings

Major Learning : How much we have in common – despite of all diversity

Business Learnings:

• Sucessful businesses are often family businesses

• Busy people- far away from European social standards- but they dont mind

• High speed Business Societies in Asia

• Enormous speed for going private of companies • Old Europe is sleeping

Cultural learnings:

• more short term planning• chaos is creative – creativity is chaos • different handling of time and schedule ( compared to the strict German way) • let it happen- you cannot control everything

• connections make the world go round – in business and in private life • cultural variety (India)

• rituals: (business) dress as a form of appreciation, presents for the hosts

• values differ- how to handle different values eg. “low context” – vs “high context” (Germans: once fixed, we stick to it- no matter what happens, in high context cultures: we change it when we think it makes sense out of the new context)

• communication: how much you can tell even with limited english vocabulary

cultural heritage of the world: silk road service in a hospital ad midnight- great experience

Value learnings:

• values differ- how to handle different values eg. “low context” – vs “high context” low context: once fixed, you stick to it- no matter what happens, high context cultures: you change it when you think it makes sense out of the new context

• learning from history and for the future: we are Europe centric- we should be more on the watch for Asian culture and values

• Joking and cordiality- this unifies us

Power Learnings

• power women: family tradition- the grandmothers are the power women.Cclan structures may help …

• there is hierarchy and power- but different to straight forward sense and perception

iIn non German culture you use power behind the scenes- nobody should loose the face. Don’t criticize or discuss variances in front of a group ( management advice also in our culture, but…) Germans tend to see the only straight way….the hidden way is often not visible for us

• a wrong train ticket ..could be solved without formalsm

• official programs and unofficial programs….what we have to do and what we want to do and do

• Germany: you don’t talk business, but you can talk politics- other countries: you talk business,….

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Programm of Learning Journey May 2012