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WelcomeProgram Guide

Presenting Sponsors

OUUG Table of Contents

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T U E S D A YMarch 3, 2020

W E D N E S D A YMarch 4, 2020

T H U R S D A YMarch 5, 2020

7:30am – 8:30am Continental Breakfast Continental Breakfast8:30am – 9:30am Keynote Address/Awards Breakout Sessions9:45am – 10:45am Breakout Sessions Breakout Sessions

11:00am – 12:00pm Breakout Sessions Breakout Sessions

12:00pm – 1:00pm Buffet Lunch CC&B, WAM, Load Analysis Conference Ends No Lunch

1:00pm – 2:00pm Breakout Sessions NMS Breakout Sessions 2:15pm – 3:15pm Breakout Sessions NMS Breakout Sessions3:30pm – 4:30pm Breakout Sessions

MDM Conference EndsNMS Breakout SessionsNMS Conference Ends

EVENINGACTIVITIES

OUUG Registration 4:30pm – 7:00pm

Vendor Night Welcome Reception & Expo

4:30pm – 7:30pmZilker Ballroom

Maggie Mae’s / 6th StreetOffsite Social Event

Coach transportation provided to/from hotel continuous; wristband required. Purchase guest tickets at OUUG Desk.

Casual, layered attire.Buses leave Hyatt at 5:30pm

from Zilker Atrium Foyer

ALERT: ALL AttendeesAll OUUG attendees are welcometo attend any product track sessions outside their usual product user group community. Please note this schedule is subject to change, including rooms. Please download the OUUG mobile app to receive timely updates.

OUUG Schedule At-A-Glance

2020 OUUG Schedule At-A-Glance 1

Hyatt Regency Austin Hotel Map 2

OUUG Mobile Conference App DOWNLOAD 3

Vendor Night Expo Map 4

2020 OUUG Sponsors 5

Opening Ceremonies/Keynote Address – All Product Groups 7

6th Street Maggie Mae’s Wednesday Off-site Social 9

Customer Care & Billing (CC&B) Users Group Agenda 11

Load Analysis Users Group Agenda 21

Meter Data Management (MDM) Users Group Agenda 25

Network Management Systems (NMS) Users Group Agenda 27

Work & Asset Management (WAM) Users Group Agenda 33

OUUG Users Group Community Contacts Back Cover

Vendor Night Expo MapZilker Ballroom Tuesday, March 3, 2020 4:30pm-7:30pm

Please visit REGISTRATION to receive your passes and drink tickets prior to entering the Zilker Ballroom

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CloudStrategy

CloudImplementation

Cloud ManagedServices

On-Premise

Emtec is proud to be a Platinum Sponsor at the2020 Oracle Utilities User Group Conference

Steve Murphy | 484-654-2540 | [email protected] more information, please visit https://www.emtecinc.com

Tuesday, March 3 Hyatt Regency Austin4:30pm – 7:00pm OUUG Conference Registration Zilker Atrium Foyer All attendees must register; limited registration on Wednesday morning

4:30pm – 7:30pm Vendor Night Welcome Reception & Expo (All product communities welcome)Zilker Ballroom Presented by OUUG Platinum Sponsors

Wednesday, March 4 Hyatt Regency Austin

7:30am – 8:15am Last Minute OUUG Registrations/OUUG Registration Desk

7:30am – 8:30am Continental BreakfastZilker Lobby North

8:30am – 9:30am Opening Welcome Ceremony (All Oracle Utilities product communities welcome)Zilker Ballroom Presentation of OUUG Customer Excellence & Partner Pacesetter Awards

Keynote Address: “Delivering a World-Class Customer Experience: Lessons From The Mouse” Dennis Snow, Walt Disney Company

So what could utilities and Disney possibly have in common? Meet Dennis Snow whose customer service abilities were honed over 20 years with the Walt Disney World Company. Disney isn’t just selling rides, food, and souvenirs in amusement parks… its success is based on selling a customer experience. Back in the day, utilities operated under the radar providing the public with services that were either on, or off. Fast forward to today’s utility marketplace where it’s no longer just about delivering uninterrupted services. Utilities are accountable more than ever to their customers, workforce & regulators and faced with delivering a complete “customer experience.” From the moment a customer visits their website or call center to initiate service to reporting outages to paying a bill, and now often in a mobile environment; utilities are learning how technology plays a paramount role in the delivery of an overall engaging customer experience within their communities. We can all learn a lesson or two from The Mouse.

Bio: Dennis Snow’s customer service abilities were honed over 20 years with theWalt Disney World Company. There, he developed his passion for service excellenceAnd the experience he brings to the worldwide speaking and consulting he does today.

9:30am – 9:45am REFRESHMENT BREAK

9:45am – 10:45am Breakout Sessions – All Product Groups (please refer to the Product–specific agendas)

Opening Ceremonies & KeynoteAll Product Groups

Wednesday, March 49:45am – 10:45amZilker Ballroom/1st Floor

11:00am – 12:00pmZilker Ballroom/1st FloorTopic: Customer Service

Texas Ballroom 1 2nd Floor Topic: Implementation

Hyatt Regency AustinCC&B User Planning Committee Welcome & Oracle RoadmapsBlanca Barajas, Las Vegas Valley Water District Hung Nguyen, Oracle Utilities

BREAK

Conference AgendaCC&B

10:45am – 11:00am

Breakout SessionsSession 1 – Improving Customer Digital Experience with Origin Customer Experience Web Service Self-Portal – a Modesto Journey Modesto Irrigation District (MID) had a very successful implementation of CC&B and MDM. However, their customer portal was not received well by their customers, resulting in poor customer adoption, and increased calls to the call center to resolve customer portal issues.

Origin partnered with MID to deploy Origin CX, providing a modern, mobile-friendly customer experience, and the results from MID’s customers tell the rest of the story… As part of their legacy CIS replacement, Modesto Irrigation District was able to successfully implement Oracle CC&B and MDM. However, the replacement of their legacy customer portal did not realize the same level of success due to multiple factors including poor customer adoption. In an effort to address the unrealized benefits associated with the initial roll-out of their customer portal, MID partnered with Origin in the deployment of Origin CX, a modern, mobile-friendly customer portal.

MID will take you on its journey exploring: • Challenges as it relates to its prior customer portal• Lessons learned as it relates to the roll-out of a Customer Self-Service solution• Steps taken to address challenges and increase customer adoption• Benefits realized with the roll-out of the new customer portal

In addition, a demo will be provided of Modesto Irrigation District’s new and improved customer portal.Bruce Rankin, IT Manager, Modesto Irrigation District Lori Davis, Customer Services Manager, Modesto Irrigation District Madhur Jain, Origin Consulting, LLC

Session 2 – C2M Gotchas: ALLETE and Triniti Consulting: There are significant benefits provided by Oracle Utilities' C2M; from eliminating costly integrations to having shared interfaces across previously separate applications. However, the product is still relatively young, and since the product evolved from individual modules, there are some nuanced items you may not be expecting. In this presentation, we will review detailed differences between C2M and the standalone products that could trip you up in a C2M implementation. We will cover items pertaining to conversion, maintaining syncs, moving meters to MDM/ODM, and more!Melissa Ortman, Project Manager and Ben Brose, CC&B Functional Lead, ALLETE; and Allison Ritter, Managing Consultant, Triniti Consulting

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Wednesday, March 411:00am – 12:00pm Texas Ballroom 2 2nd Floor Topic: Cloud

12:00pm – 1:00pm

1:00pm – 2:00pmZilker Ballroom/1st FloorTopic: Customer Service

Texas Ballroom 1 2nd FloorTopic: Analytics

Session 3 – Cal Water’s Digital Transformation Journey Implementing ‘Single Face of Work’ with KloudGin and How Big Data, Cloud, Smart Devices, and Artificial Intelligence (AI) are Changing How We Interact with Customers, Sub-contractors and Field Crews: Learn how Cal Water is innovating with KloudGin's cloud-based suite, designed for utilities and used for field service, asset, work order, inventory, and connected customer. By enabling a single engine for scheduling, dispatch, planning and mobile execution (‘short,' ‘long-cycle,' and ad-hoc work); a rugged, native mobile app for non-tech savvy users with intelligent offline; and built-in analytics, integration adapters (for Oracle Utilities CC&B, ESRI/GIS, Maximo, PeopleSoft, Workday, AMI, and SCADA). Cal Water deployment can be split into two broad categories, the first being mobile workforce management. This includes short cycle CIS tasks such as meter exchange, reads, and turn ONs/OFFs; preventive maintenance tasks, such as valve exercising, hydrants, and fire flow testing; LIMS mobile field data collection; leakage and outage management; GIS redlining; valve tracing; and NPDES monitoring and records. The second category is end-to-end management and monitoring of all types of assets. Functionality includes asset definition with complete hierarchies, bill of materials, as-builts, and locations. Additional features include linear asset management, inventory management, DigAlert, backflow device management, and a connected customer app. Anthony Gregory, Field Technology Manager, Cal Water and Vikram Takru, Founder & CEO, KloudGin

BUFFET LUNCH

Breakout Sessions Session 1 – How Customer Service Can Leverage QLIKThe QLIK and COGNOS Dashboards that we have built help our customer service folks to identify and work with our key customers, key areas for improvement and key benefits with a single plane of glass.Ashish Smart, Enterprise Architect, Orlando Utilities Commission and Robert Thomas, Vice President, Origin Consulting


Session 2: Investing in Analytics Clark County WRD does not have access to actual water consumption figures from the water service provider that services their customer base, so bill amounts for wastewater services are based upon the Equivalent Residential Unit (ERU). A single ERU value is based on 90,000 gallons consumed annually for a single-family residential unit. The district engaged HEXstream to build an analytics platform using a hybrid of Oracle Analytics Cloud (OAC) and an on-premise data warehouse to help them track key consumption indicators and gain more visibility into their rate structure. Deputy General Manager and CIO Jay Polack will describe how the system has enabled the District to find and fix errors, fine tune their rates and provide better and timelier information to their customers, including the large hotels and casinos on the famous Las Vegas Strip.Jay Polack, Deputy General Manager and CIO, Clark County Water Reclamation District; and Bill Silkett, Director of Sales Utility Analytics and Alyssa Stolmack, Marketing Generalist, HEXstream

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Wednesday, March 41:00pm – 2:00pmTexas Ballroom 2 2nd Floor Topic: Cloud

2:00pm – 2:15pm

2:15pm – 3:15pmZilker BallroomTopic: Payments

Texas Ballroom 1 2nd FloorTopic: Analytics

C2M TRAINING CLASS: More Than Just Customer Service **CUSTOMER ATTENDANCE ONLY; PRE-REGISTRATION REQUIRED. No Partners/Vendor please. As customer expectations evolve, so do the cutting-edge features in C2M to manage customer engagement and multi-channel customer communication. This is an instructor-led session that will include a conceptual presentation, demo, hands-on exercises and Q&A with interactive sharing. Certified instructor Angela Schulz, Red Clay Consulting


Session 2: Data-Driven Process Improvement Analytics: Into, Out of, and Within CC&B Exelon and Intoollect will demonstrate how applying a new style of analytics, called “process mining," quickly and proactively identifies bottlenecks in end-to-end utility business processes. Dashboards reveal Click-by-Click process patterns to monitor and measure real time and historical deviations… server-to-server, day-to-day, and person-to-person. Regulatory compliance can be verified, as well as associated costs and benefits of process changes. Whether CC&B users are performing Billing, Collections, Payments, Field Activities, Service Activation, or other activities, each step in the process is measured and compared to short and long-term statistics. Machine-to-machine steps of the processes are also included for process measurements across external applications like Customer Self Service, Mobile and MDMS. Trend charts provide justification for investments in people and technology, empowering customer experience, contact center and meter-to-cash operations managers to make data-driven process improvement decisions with provable ROI’s. Dante Creighton, Technical Analyst, Exelon and Maryann Wolff, Managing Partner, Intoollect

BREAK

Breakout Sessions:Session 1: A CC&B User Success Story and the Power of Digital WalletsCedar Falls Utilities (CFU) is a municipally-owned public utility serving Cedar Falls, Iowa with municipal water service, electricity generation and distribution, natural gas service, and combined cable television, Internet access, and phone service. CFU is fully integrated to the Oracle CC&B CIS providing operational benefits to CFU staff and delivering real-time self-serve payment options to customers through Paymentus. Join us to hear more about CFU and how small, mid-size, and large utilities can benefit from a tight, bidirectional real-time integration between partners Paymentus and Oracle. What’s more, we’ll dive into the power of digital wallets as secure payment tools that result in greater digital adoption, accelerated revenue collections, fewer delinquencies and improved customer satisfaction across all customer segments including the underserved and underbanked.

Hyatt Regency Austin Breakout Sessions:Session 3: To SaaS or to PaaS – A Customer Perspective on Cloud Strategy Enercare, Canada’s largest sub-metering service provider, along with their implementation partner, Red Clay Consulting, will share their considerations, thought processes and

lessons learned in formulating a cloud strategy to migrate from CC&B on-premise and upgrade to C2M. Lynne Powers, Executive Director, Red Clay Consulting Kevin Neild, Vice President, Customer Operations and Planning, Enercare Connections Inc. Mark Polston, Managing Consultant, Red Clay Consulting

Education PavilionHill Country 1st Floor

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Wednesday, March 42:15pm – 3:15pmTexas Ballroom 2 2nd Floor Topic: Cloud

3:15pm – 3:30pm

3:30pm – 4:30pmZilker Ballroom

5:30pm Buses Depart 6:00pm – 8:30pm

Hyatt Regency Austin Breakout Sessions:Session 3: Big Bang in Moving Multiple Applications to the Cloud City of Lubbock Texas is embracing the Cloud by implementing multiple applications at one time, while rolling out AMI. What makes this multiple application implementation

unique, and what can we learn from this team that is leading the way. Jamie Cook, Customer Service & Billing Manager and Michelle Cook, Collection/Field Service Manager, City of Lubbock; and Pam Glanvill, President, TMG Consulting


AN EVENING AT THE ICONIC 6th STREET MAGGIE MAE’S! JUST ADDED: Featured on the rooftop stage…CMA Texas Songwriter of Year & People’s Choice Awards Duo of the Year, Thom Shepherd & Coley McCabe...THOM & COLEY!

Following the conference day, attendees will be delivered by coach to the iconic Maggie Mae’s. Established in 1978, it’s the epitome of all things Austin. Guests will enjoy regional appetizer stations, a hosted bar and the opportunity to roam the multi-story, 15,000 square foot venue which includes the Courtyard Bar, Legacy Lounge and the Rooftop Deck to enjoy views of the city skyline.

Thom is the reigning People’s Choice Awards Singer Songwriter of the Year, writing two number one country hits,“Riding with Private Malone” and “Redneck Yacht Club,” three Texas Music number ones, has had over 100 songs recorded by other artists, two songs on Grammy nominated albums, and multiple top ten hits nationwide recorded by the likes of Montgomery Gentry, George Jones, Bucky Covington, Craig Morgan, David Ball and other Country greats.

BREAK

Breakout Sessions:C2M TRAINING CLASS: Getting Usage Calculations Right? **CUSTOMER ATTENDANCE ONLY; PRE-REGISTRATION REQUIRED. No Partners/Vendor please. Gone are the days of billing with “just a meter read." C2M’s powerful usage calculation engine provides billing determinants from the simplest of meter reads to the complexities of Power Factors. This training course will examine the configuration for Usage Groups and Rules in C2M! This is a blended learning session that will include videos, quizzes, trivia game and Q&A with interactive sharing. Certified instructor Angela Schulz, Red Clay Consulting

Breakout Sessions:Session 1: Round Table DiscussionThe 2020 Oracle Utilities CC&B User Group will once again include a very interactive Roundtable/Open Forum session to conclude our Day 1. In advance of this CCB round table discussion, it would be helpful to us to receive your topic suggestions & questions in advance.

Education PavilionHill Country 1st Floor

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Coley is the TRMA Female Vocalist of the Year. Her song “Grow Young With You” was featured in the Natalie Portman/Ashley Judd film, “Where The Heart Is,” and she co-wrote the top 5 Platinum selling SheDaisy hit “Lucky 4 U.”She hails from West Virginia and has had songs recorded by artists ranging from Bill Anderson to Loretta Lynn. She also starred in the film “Alabama Love Story.” Visit www.ThomAndColey.com.

Transportation is provided to/from the Hyatt continuously throughout the event. Wristband Required for Admittance; casual attire. Guests welcomed with a Guest/Spouse registration (purchased at the OUUG Registration Desk). Hosted by TMG Consulting, Red Clay Consulting, Enterprise Solutions Consulting (ESC), HEXstream, Origin Consulting, Mythics, Milestone Utility Services, Oracle Utilities & Triniti Consulting

Thursday, March 57:30am – 8:30am Zilker Lobby North

8:30am – 9:30amZilker Ballroom Topic: Customer Service

9:30am – 9:45am

Hyatt Regency AustinContinental Breakfast

Breakout Sessions:Session 1: Customer Self Service and Oracle Utilities Roadmap Fayetteville Public Works Commission (FPWC): Melding your customer digital experience overall into your Oracle Utilities Platform Strategy. Mark Lawler, CIO, Fayetteville Public Works Commission

Texas Ballroom 1 2nd Floor Topic: Implementation

Session 2: Agile Transformation at Avista: Leaving Waterfall Behind Describing our experiences of transitioning from Waterfall and using Scrum as part of our Agile development process. We will discuss the structure of our teams, releases, sprints, documentation and tools at Avista. Mary Silkworth, Manager Enterprise Systems, Avista Corporation and Grant Murray, Chief Solution Architect, Utility Solution Partners

Texas Ballroom 2 2nd Floor Topic: Cloud

Session 3: Leading the Way with Upgrading CC&B to CCS Hillsborough and Grant Counties are the first Oracle Utilities customers to upgrade from CC&B to CCS, and will share experiences, lessons learnt and the benefits with SaaS. Koni Cassini, Division Director of Enterprise Solutions and Greg McLean, Information and Innovation Office, Hillsborough County; Derin M. Bluhm, Chief Technology Officer, Grant County PUD; and Pam Glanvill, President, TMG Consulting

BREAK

9:45am – 10:45amZilker Ballroom Topic: Cloud

Breakout Sessions: Session 1: Leveraging Technology to Expand Energy Products and Enhance Customers’ Lives Utilities across the globe are looking for new revenue streams that also enrich the lives of customers, and technology is enabling new products and services that are viable to utility business operations and valuable energy solutions for customers. This session will explore how one Colombian utility, EPSA—a CELSIA Company, leveraged the power of the Cloud and connected technology to build an innovative portfolio of energy products—including efficient bulbs, electric bikes/scooters, efficient appliances, end-to-end solar deliver and more. Join EPSA and Red Clay Consulting for a look at how they deployed and leveraged Oracle Utilities Customer to Meter (C2M) on PaaS, Oracle Sales Cloud, Oracle Service Cloud and Oracle Field Service Cloud to market, sell, deliver and support a suite of energy solutions for engaged customers. Janeth Aparicio, Vice President of Customer Operations, EPSA (a CELSIA Company); Lynne Powers, Executive Director; Jaime Cardenas, Director of Latin American Operations and Fernando Pino, Senior Consultant, Red Clay Consulting


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10:45am – 11:00am

11:00am – 12:00pmZilker BallroomTopic: Customer Service

Breakout Sessions:Session 3: Managed Oracle Customer Cloud Service (MSaaS) – Focus on Customer Going to cloud is inevitable. Let’s discuss the benefits, challenges and options for utilities to get focus back on their customer needs. Jeff Wiklund, Director of IT, Vicinity Energy and RJ Kumar, CEO, Enterprise Solutions Consulting (ESC)

Breakout Sessions: Session 1: Driving Technology Toward a Digitally Engaged Today’s utility customer is evolving from bill-payer to engaged utility partner, and at the heart of this shift is digital technology and data. But the CIS systems of yesterday weren’t built for the connected customer and devices of today. Join this session to hear how Pasadena Water and Power is strategically laying a modern meter-to-cash technology foundation—rooted in a legacy CIS replacement and AMI rollout—that connects data and devices across customer-facing operations to deliver modern experiences that meet the evolving expectations of digitally-minded customers at the intersection of data, information, and empowerment. Jeremy Marquette, Utility Operational Technology Manager, Pasadena Water & Power and Lynne Powers, Executive Director, Red Clay Consulting

Texas Ballroom 1 2nd Floor Topic: Rates/Auditing

Session 2: Auditing Your Rates Configuration Sharing the process, findings, benefits and improvements of our rates configuration audit. Norma Black, Business System Specialist, City of Long Beach CA and Fran Couzens, Sr., Solution Architect, Utility Solutions Partners

BREAK


Session 3: City of Jackson, MS - CC&B Move and Improve to Mythics Utilities Practice was engaged by Oracle to present a solution to move and improve the City of Jackson's Customer Care and Billing system to Oracle Cloud Infrastructure. Their CC&B v2.5 system needed an application stack upgrade as well as a technical stack upgrade. The City was losing a large amount of billable revenue month over month and needed the MythicsUtilities team to Move, Improve, and Enhance their systems to assure the revenue leakage was plugged. This session, delivered by Mythics and the City of Jackson, will give insight to the solution, plan, strategic vision, and success factors to moving from on-premises to Oracle Cloud. We'll discuss the challenges and pitfalls that come with Oracle Utilities Cloud Migrations. Director of Public Works, City of Jackson MS; Oracle Utilities; and Damon Brown, Utilities Cloud Director, Mythics, Inc.

Conference AgendaCC&BThursday, March 59:45am – 10:45 amTexas Ballroom 1 2nd Floor Topic: Implementation

Hyatt Regency AustinBreakout Sessions:Session 2: The Importance of Not Rushing Your CIS Conversion It can be tempting to rush through your CIS conversion in order to go live faster. Louisville Water Company has learned firsthand why you need to take the extra time and make careful steps to ensure customers are not negatively impacted. However, the conversion experience was not all negative – they were able to get a fresh start with their payment processing and also discovered issues that they may have never known about. Learn from Louisville Water’s conversion experience and how Utilitec supported them through their project management skills and post-go live support. Learning Topics: • Important items to consider during a conversion• Working with a partner who has expertise in your chosen CISMeghan Starnes, Budget Specialist II, Louisville Water Company; and Erin Romo, Director of Customer Success & Alisha Burke, Marketing Coordinator, Utilitec

12:00pm CC&B CONFERENCE ENDS

Wednesday, March 49:45am – 10:45amFoothills 117th Floor

11:00am – 12:00pmFoothills 117th Floor

Hyatt Regency AustinBreakout SessionsWhat’s New with the Current Version of Load Analysis What’s up with Oracle Utilities Load Analysis including general plans, product roadmap and what’s new in v1.11.1.2.0. Rick Camarata, Oracle Utilities

Conference AgendaLoad analysis

Breakout SessionsWhat’s New for v1.11.1.3.0 What we have planned and completed for the new release 1.11.1.3.0. Includes descriptions, details and demos. Rick Camarata, Oracle Utilities

12:00pm – 1:00pm BUFFET LUNCH

1:00pm – 2:00pmFoothills 117th Floor

Breakout SessionsTips and Tricks: Learn about hidden features and techniques you may not be aware of that will increase your efficiency and productivity. Rick Camarata, Oracle Utilities

10:45am – 11:00am BREAK

2:00pm – 2:15pm BREAK


Breakout SessionsRound Table Discussion: How EV and Co-gens are Affecting Classic Load Research What Load Analysis can do to make this challenge easier for you. Rick Camarata, Oracle Utilities



Breakout SessionsSampling – Load Analysis Makes It Easy Learn what has changed in Sampling since the golden years and how Load Analysis makes it easy for you to select valid Samples for any project. Rick Camarata, Oracle Utilities

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Wednesday, March 4


Hyatt Regency Austin

Conference AgendaLoad analysis

AN EVENING AT THE ICONIC 6th STREET MAGGIE MAE’S!JUST ADDED: Featured on the rooftop stage…CMA Texas Songwriter of Year & People’s Choice Awards Duo of the Year, Thom Shepherd & Coley McCabe... THOM & COLEY!



Coley is the TRMA Female Vocalist of the Year. Her song “Grow Young With You” was featured in the Natalie Portman / Ashley Judd film, “Where The Heart Is,” and she co-wrote the top 5 Platinum selling SheDaisy hit “Lucky 4 U.” She hails from West Virginia and has had songs recorded by artists ranging from Bill Anderson to Loretta Lynn. She also starred in the film “Alabama Love Story.” Visit www.ThomAndColey.com.



8:30am – 9:30amFoothills 117th Floor


Breakout Sessions:Running Scenarios Using Sequencer In preparation for an upcoming update to the Cost of Service, the Sequencer has been useful to run scenarios for alternative rate designs. This presentation will cover the logic of the Sequencer, input files and organization used to run scenarios either under consideration or others not currently under consideration. Jose Lara, Energy Analyst, Austin Energy

9:30am – 9:45am BREAK

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Conference AgendaLoad analysisThursday, March 59:45am – 10:45am Foothills 1 17th Floor

11:00am – 12:00pmFoothills 117th Floor

Hyatt Regency AustinBreakout Sessions Load Analysis Open Training & Consultation Rick Camarata, Oracle Utilities

Breakout Sessions:Load Analysis Wrap-Up

10:45am – 11:00am BREAK

12:00pm LOAD ANALYSIS CONFERENCE ENDS

Wednesday, March 49:45am – 10:45amBig Bend Ballroom1st Floor

11:00am – 12:00pmBig Bend Ballroom1st Floor

Hyatt Regency AustinBreakout SessionsBattery as a Meter This session showcases how Green Mountain Power leveraged Tesla Battery data to bill customers. Nara Neel, Data & Analytics Lead, Green Mountain Power Randy Cutter, Meter Data Specialist, Green Mountain Power

Conference Agendamdm

Breakout SessionsODM in a C2M World: The addition of ODM to the C2M Advanced Metering Solution poses unique challenges for customers. ODM can be implemented as a standalone product, as part of C2M, or as part of WAM. How should a business implement ODM when there are so many options? There are nuances with any footprint that are important to understand. In this session we’ll cover ODM in a C2M world! Josh Forer, Field Data Integration Manager, Madison Gas & Electric Jason Kriendler, Principal, Triniti Consulting


1:00pm – 2:00pmBig Bend Ballroom1st Floor

Breakout SessionsBeyond Traditional Meter-to-Cash Join us as we talk about a unique use case for MDM: complex business to business billing in C2M. We will cover leveraging weather data for forecasting usage and creating complex bill determinants for commercial markets. Instead of billing millions of account for thousands of dollars, learn how MDM can be leveraged to bill 100’s of account for 10’s of millions of dollars Josh Forer, Field Data Integration Manager, Madison Gas & Electric Brian Johnson, Managing Consultant, Triniti Consulting Kuldeep Andhare, Managing Consultant, Triniti Consulting

10:45am – 11:00am BREAK


2:15pm –3:15pmBig Bend Ballroom1st Floor

Breakout SessionsStandardizing Business Operations for Application Consolidation: Multiple Operating Companies (OpCos) have different business requirements, regulatory rules, and SLAs. During this presentation, learn how Evergy approached migrating multiple OpCosinto a single Oracle Utilities platform. Chad Carsten, Senior Manager, Customer Analytics and Field Systems, Evergy Companies Tyler Hammet, Senior Consultant, Red Clay Consulting, Inc.


3:30pm –4:30pmBig Bend Ballroom1st Floor

Breakout SessionsBeyond Meter-to-Cash: DERMS-MDM Integration Enables Next-Gen Demand Response Initiative Beyond meter-to-cash, Smart Grid Gateway offers opportunities to connect your AMI to other applications within the Utility. During this session, join Evergy and Red Clay to discuss the integration of MDM and SGG with a Distributed Energy Resource Management System (DERMS). Kelly Sanders, IT Manager - Meter Data Operations, KCP&L and Westar, Evergy Companies Anthony Rithin, Director - Solution Delivery, Red Clay Consulting

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Wednesday, March 4



Conference Agendamdm






MDM CONFERENCE ENDS

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Wednesday, March 49:45am – 10:45amTexas 6 & 7 Ballroom2nd Floor

11:00am – 12:00pmTexas 6 & 7 Ballroom2nd Floor

Hyatt Regency AustinBreakout SessionsNMS Utility Updates & Roundtable Charles Davis – BGE

Breakout SessionsMulti-Utility System Using NMS This presentation will overview the initial implementation of Oracle NMS v2.4 along with Oracle Utilities Analytics (OUA) v2.7 for use on Electric, Gas, Water, and Wastewater utility events. Knoxville Utilities Board also integrated NMS to an in-house developed mobile solution which handles field orders from multiple systems. Discussions will include business drivers, modules implemented, process change management techniques, lessons learned, and future roadmap. This session will include a live demonstration. Mathew Stinnett, Project Manager, Knoxville Utilities Board


1:00pm – 2:00pmTexas 6 & 7 Ballroom2nd Floor

Breakout SessionsThings Learned at the Conference and Resulting Work at DESC Presenting on the features we've added to our NMS product and things we've learned to make the project better. Sally Wofford, Manager-Dispatching, Dominion Energy South Carolina

10:45am – 11:00am BREAK



Breakout SessionsPlanned Outage Letter Process in NMS SDG&E will be implementing (Nov 2019) project-specific configuration that allows our Planned Outage Coordination group to manage their business process in NMS. They review upcoming planned outages and trigger a list of transformers to our letter system which sends letters to the customers impacted. Diane Snyder, Principal Business Analyst, SDG&E



Breakout SessionsAutomatic Customer Outage NotificationUsing the Service Alerts module, we have configured NMS to trigger a list of premises to an OutBound Dialer (OBD) application when an outage starts, ERT is updated, and outage is restored. Due to the complexities with partial restorations, business rules were added to both NMS and the Outbound Dialer system to minimize notification risks with phone calls and texts.Donna Beaver, Sr. Business Analyst, SDG&E

Conference Agendanms

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Wednesday, March 4



Conference Agendanms







8:30am – 9:30amTexas 6 & 7 Ballroom 2nd Floor


Breakout Sessions:LKE 2.4 Upgrade with Substation SCADA IntegrationLKE recently upgraded from 2.3 to 2.4 and implemented Substation SCADA Integration with the NMS. Operators will control SCADA directly from the NMS Viewer via SCADA Integration with OSI SCADA System.Mike Sena, Group Leader Distribution Control, LGE&KU


9:45am – 10:45amTexas 6 & 7 Ballroom 2nd Floor

Breakout Sessions:How to take the OUch out of OUA Implementation This presentation will cover how Eversource partnered with HEXstream to implement OUA during an ongoing NMS upgrade. We will discuss the project approach used, how to determine ideal team composition, the role and importance of the implementation partner, and other lessons learned. At the end, we will share five key takeaways that ensure OUA implementation success. Kakali Sinha, Domain Architect - RTS Reporting, Eversource Karthik Mada, Solutions Architect and VP of Delivery, HEXstream

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Conference AgendanmsThursday, March 5

10:45am – 11:00am

11:00am – 12:00PMTexas 6 & 7 Ballroom 2nd Floor


BREAK

Breakout Sessions:NMS v2.3 Upgrade A brief introduction to NIE Networks, the upgrade project, how NIE use NMS, and NIE Networks future plans. Aaron Watson, Near Time Systems Engineer, NIE Networks LUNCH Break (Attendees will be on their own for lunch)

12:00pm LUNCH Break (Attendees will be on their own for lunch)

1:00pm – 2:00pmTexas 6 & 7 Ballroom 2nd Floor

Breakout Sessions:Unique NMS & OUA Upgrade Implementation There were many challenges with this upgrade, with the OUA part moving from 2.4 Oracle warehouse builder to 2.7 Goldengate. With the change in OUA to using Goldengate, it seems nearly impossible to do our previous method of three implementations. Therefore, we came up with a way to stream data from 1.11 to 2.3 using a custom built Goldengate and then over to OUA 2.7 using the product Goldengate method.

Another unique part of this upgrade is that we outsourced it to Cognizant as a turnkey implementation whereby they installed it, tested it and implemented it. They subbed out the configuration of the core tools to GridBright. Near the end Oracle did provide some assistance. We also installed the core NMS and OUA databases on Exadata hardware for improved performance. Next we will be moving two non-Oracle OMS system data into OUA and using OBIEE. Dennis Morton, OMS Lead Engineer, Duke Energy Mike Royster, OMS Lead Engineer, Duke Energy Michael Chando, Solution Architect, Duke Energy


Breakout Sessions:FirstEnergy’s ADMS/GIS Grid Modernization Roadmap Spanning five states, including ten regulated electric distribution companies, supporting approximately six million customers, and eight distribution control centers – FirstEnergy has a unique set of operational and evolving requirements for the future. As a forward-thinking electric utility and the support of a diverse team of employees committed to their customers, FirstEnergy has embarked on a series of programs to replace legacy applications and extend their capabilities to enable a modern grid platform designed to support the future needs of their customers. Discussion will focus on their new ADMS/GIS project roadmap and Grid Modernization strategy, while highlighting their advanced centralization of business processes and systems across their operations.Tiffany Shepard, Mgr, Quality Assurance ADMS/GIS Project, FirstEnergy Ted Allan, Director, ADMS/GIS Project, FirstEnergy


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Conference AgendanmsThursday, March 5 Hyatt Regency Austin


Breakout Sessions:DMS Data Model Maintenance: A discussion on the importance of accurate DMS data in the ADMS Model. Ways to identify, remediate, and prevent problems. Greg Brock, SR Power Delivery Support Specialist, Georgia Power

3:15m – 3:30pm BREAK

NMS CONFERENCE ENDS4:30pm

Wednesday, March 49:45am – 10:45amTexas 3 Ballroom2nd Floor

11:00am – 12:00pmTexas 3 Ballroom2nd Floor

Hyatt Regency AustinBreakout SessionsWhat's So Cool About Version 2? Wondering what's different between Oracle Utilities Work and Asset Management versions 1 and 2? In short: A lot. In this session take a look at some of the key improvements in version 2 and dive deep into the functional benefits delivered to users in the latest version.Daryl Hillen, Product Manager, Oracle Utilities

Breakout SessionsMobileMMS – Mobile Integration for WAMSince 2006, the Sanitation Districts of Los Angeles County has used Oracle Utilities WAM to create over 800,000 work orders. The Wastewater Collection Systems section manages over 1,400 miles of active sewers, using over 6,500 PMs. In 2015, LACSD worked with WebsoftDevelopers, Inc. to implement their MobileMMS solution, a user-friendly, web-based front-end, allowing completion of active work orders in the field using mobile tablet devices. Deployment of the solution was contingent on a secure connection to the production Oracle WAM and integration of Sewerage Systems data from LACSD’s customized version of ESRI’s GIS. Success was based on cooperation between Websoft, LACSD’s IT department, and direct input from the field personnel. This presentation provides insight into the decisions, as well as technical details, of the implementation of this solution.Susan Chatman, Asset Management Technician, Sanitation Districts of Los Angeles County Sean Dingman, Websoft Developers, Inc.


11:00am – 12:00pm Education PavilionHill Country 1st Floor

WAM TRAINING CLASS: Work and Asset Management Fundamentals : Preventive Maintenance **CUSTOMER ATTENDANCE ONLY; PRE-REGISTRATION REQUIRED. No Partners/Vendor please. Preventive Management refers to routine maintenance type work to prevent assets from failing. In this hands-on class you will learn to: • Understand the differences between preventive and compliance type work• Explain the benefits for maintaining assets• Describe the purpose of maintenance specifications, schedules, and triggers• Describe a maintenance eventInstructor: Daryl Hillen, Product Manager, Oracle Utilities

10:45am – 11:00am BREAK

Conference Agendawam

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1:00pm – 2:00pmTexas 3 Ballroom2nd Floor

Breakout SessionsBreakout Sessions: Modernizing Utility Operations with Big Data, AI and Mobile Technology Leveraging Cloud-first and Mobile-first KloudGin Utility Cloud Applications Integrated with Oracle Modernize and Optimize Operations by using a consolidated, incredibly simple rugged mobile interface to schedule and route work orders from various applications including CC&B and WAM v2.2 with intelligent offline mode.

Increase Customer Satisfaction by interfacing with modern cloud-based Scheduling in real-time to create the best travel routes and constantly learn from past experiences to reduce customer wait times.

Increase Affordability for Utilities by eliminating expensive hardware, software, maintenance, and upgrade expenses.

Enable Field personnel to have access to customer data, plat maps, as-built, ESRI GIS and other information to quickly complete the assignment and provide top notch customer service. Back office duties such as entering payroll, inventory, and vehicle mileage data are automatically populated for the employees to review and submit. All integrated in one place and available both online and offline.Obe Everett, Director PMO and Business Systems Support, Louisville Water Company Vikram Takru, KloudGin, CEO and Pete Doyan, Director Org Change & Transformation, TMG Consulting

Wednesday, March 4 Hyatt Regency Austin



Breakout SessionsHitting a Home Run Via OnBase Integration with WAMCity of Columbus, Ohio Department of Public Utilities uses OnBase to track safety inspection details including any discrepancies. OnBase by Hyland is an enterprise content management (ECM) and process management software suite. Some of the discrepancies tracked with OnBase require a work order to be submitted in WAM. In such cases, the details of that discrepancy is sent to WAM to create a work order. WAM creates the work order and returns the work order number and task number. We will explore how this improves safety and makes processes more efficient and robust. We will also dive into the technical details of how we developed a simple interface with minimal overhead.Rick Schomaker, Management Analyst II, City of Columbus, Ohio Department of Public Utilities Bernard Schubach, Sr. Software Engineer, Resource International, Inc.



Breakout SessionsLive Migration from 1.9 to v2 (WACS or On-Premise) Hear from Process Solutions Assurance (PSA) on our game-changing approach to data conversion migrating from WAM v1.9 to v2. Our LIVE migration provides customers with options to their deployment approaches, especially for those customers with multiple divisions. PSA will demonstrate our migration process and highlight our v2 projects and answer any data conversion questions or concerns customers may have.John Clow, CEO, Process Solutions Assurance PSA

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Wednesday, March 45:30pm Buses Depart 6:00pm – 8:30pm









8:30am – 9:30amTexas 3 Ballroom2nd Floor


Breakout Sessions:WAM Roadmap Review: Overview of New & Planned Functional CapabilitiesIn this session, dive deep into Oracle Utilities’ latest WAM releases and see new functional capabilities such as permits, cost adjustment, and return material authorization. See how these new features improve experiences and simplify the day-to-day working of end-users. Daryl Hillen, Product Manager, Oracle Utilities


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9:45am – 10:45amTexas 3 Ballroom2nd Floor

Breakout Sessions:Enabling Water Distribution System Analytics Leveraging Map Views Supported by Integrating Work Management, Geo-Spatial & Mobile SystemsProviding field crews the ability to view an intelligent map on a mobile-first platform ensures they have a relevant and current view of the system. The solution also provides a valve trace which field crews can leverage to quickly determine the necessary valves to create an isolation increasing responsiveness and efficiency. Crews are enabled to accurately record main break/leak location coordinates, failure reporting, and submit corrections to spatial data enabling continuous improvement of data quality.

Well defined failure profiles provide the ability to accurately categorize repair work to enable efficient analytics. Organization wide transparent access to accurate and up-to-date data in near real-time helps drive tighter integration of customer service, work planners, and field crews resulting in improved response times and data quality. A near real-time snapshot of water distribution system state enables key analytics and improved decision support. Karam Yadav, Manager, Business Systems Support and Obe Everett, Director PMO & Business Systems Support, Louisville Water Company Vikram Takru, CEO and Josh Harris, Director of Customer Success, KloudGin; and J.T. Smith, Ernst & Young

Thursday, March 5 Hyatt Regency Austin


9:45am – 10:45amBig Bend Ballroom1st Floor

Breakout Sessions:Asset Performance Management for Utility Performance OptimizationLearn how WAM customers are using key Asset Performance Management (APM) risk and improve strategies to reduce performance across their utilities. Tacoma Zach and John Clow will give you some expert tips on how to kick your APM efforts to the next level with optimized strategies for risk and criticality, asset condition management and how to align work management in support of better APM. Featuring success stories from MCES, LACSD, City of Hillsborough and City of St. Petersburg. TacomaZach, CEO, Mentor APM and John Clow, CEO, Process Solutions Assurance PSA

10:45am – 11:00am BREAK

11:00am – 12:00pmTexas 3 Ballroom2nd Floor

Breakout Sessions:Work Planning Tool – Usage in v1.9 & NEW Features Coming in v2The work planning tool is an unknown feature in WAM v1.9. Come hear from Seminole Electric on how this feature is a key component to planners and schedulers when managing plant shutdowns and building weekly schedules. Seminole Electric has also started their upgrade to the WACS solution and are working closely with Oracle Product Management/Development on bringing this feature into the v2 system with some added features aimed at productivity improvements.Seminole Electric and John Clow, CEO, Process Solutions Assurance PSA

12:00pm WAM CONFERENCE ENDS

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MDM/SGG Users Group LeadersDeb HarrisExelon [email protected](630) 576-6499

Bob [email protected](630) 576-6499

Load Analysis Users GroupRick Camarata, [email protected](603) 897-3788

DataRaker Users Group Leaderlyssa [email protected]

Peggy ClippertWe [email protected]

www.OUUG.org

CC&B Users Group LeaderBlanca (Moreno) BarajasLas Vegas Valley Water [email protected](702) 822-8475

Leslie MillerLas Vegas Valley Water [email protected]

WAM Users Group LeaderJohn ClowOUUG WAM ChairpersonProcess Solutions [email protected], [email protected](408) 734-7218

MWM Users Group LeaderMr. Kelley IsbrandtsenMr. Kelley IsbrandtsenOrigin [email protected], [email protected](540) 230-5134

NMS Users Group LeaderCharlie Davis Baltimore Gas and Electric [email protected]

ORACLE UTILITIES USERS GROUPCathy McCause Fuss, Conference Director1155-C Arnold Drive #365Martinez, CA 94553 USAwww.OUUG.org [email protected]

welcome [ouug.org]€¦ · work’ with kloudgin and how big data, cloud, smart devices, and...

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