webinar - nonprofit technology basics: pc troubleshooting and maintenance - 2016-05-26

Technology Basics: PC Troubleshooting and Maintenance

With Spencer Day, InterConnection May 26, 2016

. © TechSoup Global | All rights reserved2

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Presenters

Assisting with chat: Susan Hope Bard, TechSoup

Spencer DayOutreach & Partnership

Development LeadInterConnection

Becky WiegandWebinar Program Manager

TechSoup


Objectives

• Gain a list of things to do to help maintain your computer hardware

• Gain a list of things to do to help maintain your computer software

• Grow more confident in the first steps with troubleshooting on your PCs!

• Learn about some hardware and software options if you need to upgrade

• Answer your questions!

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10

Computer Maintenance BasicsDon’t feel powerless, you can do this!

11

Check video, power and mouse/keyboard connections to verify computer is properly setup.

Verify computer is plugged in

Check internet connection via ethernet cable or WiFi. If connection is shown, but you cannot use internet, contact Internet Service Provider.

Verify computer has internet connection

Make sure to keep your computer in a cool, dry place that is well ventilated.

Computer Location

Computer Setup

12

Operating Systems

Each Windows operating system will have

different procedures for completing basic maintenance on a computer, but the

differences are normally minimal.

13

Update Your

Operat ing System

… p l e a s e .

14

But Don ’ t Upgrade

your Operat ing

Sys tem… p l e a s e .

15

• In your windows search bar, enter

‘MSCONFIG’.

• Select the ‘Startup’ tab, and review programs that launch when the computer is started.

• Select the programs you don’t want running at startup, right click, then select ‘disable’.

Startup Programs

16

Open ‘File Explorer’, select ‘This PC’, and verify your hard drive has available space.

Hard Drive Space

Type ‘Resource Monitor’ into your Windows search bar, select the ‘Memory’ tab, and review your RAM usage.

RAM (Random Access Memory) Capacity

If your computer doesn’t come with a sticker showing your processor model, you can type ‘About System’ into your Windows search bar to get the basic information you need.

Processor

Hardware

17

Disk DefragmentationDisk defragmentation is an application that rearranges files stored on your hard drive in order to increase access speed, which will improve your computer’s performance.

• Open ‘File Explorer’• Select ‘This PC’• Right click on ‘Windows (C:)’• Select ‘Properties’• Select ‘Tools’• Select ‘Disk Defragmenter’ or

‘Optimize’• Find ‘Windows (C:)’ and select• Select ‘Optimize’ or ‘Defragment Disk’

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CHKDSKCHKDSK is a system tool for windows machines that scans your computer’s file systems and fixes file errors.

• Open ‘File Explorer’• Select ‘This PC’• Right click on ‘Windows

(C:)’• Select ‘Properties’• Select ‘Tools’• Select ‘Check’ under Error

Checking

19

C lose your Tabs and Apps… p l e a s e .

20

Uninstall ProgramsIt is good practice to review the programs on your system periodically and decide if you still need each on your system. Ones that are no longer in use, or shouldn’t be there in the first place, can be uninstalled from the computer.

• Type ‘Uninstall Program’ into your Windows search bar and select ‘Uninstall or Remove Program’

• Review programs on your system, and remove ones you deem unnecessary by right clicking on the item and selecting ‘Uninstall’

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• Microsoft Security Essentials ( or

Windows Defender) is a free product that provides protection against various types of malicious software.

• Because this product is created by Microsoft, it will not have any compatibility issues with Windows.

• To enable, type ‘Microsoft Security Essentials’ or ‘Windows Defender’ into the Windows search bar and open the application.

• Turn on protection through the settings tab

Antivirus Software

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• Exit out of popups, do not click inside the window

• Microsoft or Apple will never try to contact you through a popup

• Adblockplus.org is a great extension for your browser, and free!

Good Internet Practices

23

Other ToolsThere are many other tools available to help you protect your computer, however your will need a decent competency level in order to safely utilize them. Here are two tools that can help if you feel comfortable giving it a try.

• Malwarebytes is an application that can help you remove unwanted malware or programs

• Safemode is Windows diagnostic tool used to identify problems in your system.

24

Questions?I love questions!

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Exploring Your Hardware Options

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Need New Hardware?

• Refurbished Computer Initiative brings you factory-refurbished, business-grade PCs, laptops, tablets, monitors, and other peripherals and include warranties for low cost.

View the options at: www.techsoup.org/refurbished-computers-catalog

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Microsoft DonationsGet donated versions of Microsoft Windows, Office, and Windows Server for your public access computers.


Browse or Search


Browse by Solution

33 . © TechSoup Global | All rights reserved

Resources

• Investing in Computer Hardware? 7 Questions to Consider • Top 6 Myths About Refurbished Hardware • How to Select the Right Computer Hardware for Your Organization • Do-It-Yourself Desktop Troubleshooting• Upgrading Computer Components• Configure and Set Up Multiple Computers• Basic PC Troubleshooting• Upgrading Your Windows Operating System: Things to Know

http://www.techsoup.org/support/articles-and-how-tos/investing-in-computers-7-questions-to-consider

http://forums.techsoup.org/cs/community/b/tsblog/archive/2016/05/10/top-6-myths-about-refurbished-hardware.aspx

http://www.techsoup.org/community/events-webinars/how-to-select-the-right-computer-hardware-for-your-organization-2015-11-05

http://www.techsoup.org/support/articles-and-how-tos/do-it-yourself-desktop-troubleshooting

http://www.techsoup.org/support/articles-and-how-tos/upgrading-computer-components

http://www.techsoup.org/support/articles-and-how-tos/configure-and-setup-multiple-computers

http://www.techsoup.org/community/events-webinars/basic-pc-troubleshooting-2013-02-12

http://www.techsoup.org/community/events-webinars/upgrading-your-windows-operating-system-2015-03-19


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webinar - nonprofit technology basics: pc troubleshooting and maintenance - 2016-05-26

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