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Troubleshooting and maintaining a PC

Unit objectives Identify tools and software that make

up a troubleshooter’s toolkit Perform preventive maintenance on

computer equipment

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Topic A

Topic A: Tools and software Topic B: Preventive hardware

maintenance

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Gathering information

Customer environment Symptoms and error codes Situation when problem occurred

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Hardware or software problem?

Hardware– Configuration– Intermittent– Prior to POST finishing

Software– Configuration– After POST finishes

Check– Documentation– Web sites– Computer settings

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Hardware toolkit

Screwdrivers Pliers, tweezers, IC puller 3-prong grabber Flashlight Antistatic bags and containers Wrist strap and static mats Humidity control devices

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Hardware toolkit

Screwdrivers, pliers

Soldering iron Wire stripper

Digital multimeter

Grabber, tweezer

Wrist strap

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Optional tools

Multimeter Nut driver Wire stripper Crimper Soldering iron

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Multimeters, soldering iron

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Activity A-1

Identifying common toolkit components

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Software toolkit

Diagnostic software Virus protection software Boot disk Common drivers disk Operating system CD Common problems searchable CD

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CD binder

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Activity A-2

Identifying software tools for troubleshooters

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Topic B

Topic A: Tools and software Topic B: Preventive hardware

maintenance

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Preventive measures

Complete on a schedule Ventilation Dust Moisture Verify UPS and surge protectors

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Activity B-1

Performing preventive maintenance tasks

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Cleaning computer equipment

Wear latex or other synthetic gloves Liquid cleaning compounds Cleaning contacts and connections Non-static vacuums Cleaning monitors, keyboards, mice

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Activity B-2

Cleaning computer equipment

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Unit summary

Identified tools and software that make up a troubleshooter’s toolkit

Performed preventive maintenance on computer equipment