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Social Monitoring Report

External Quarterly Resettlement Monitoring Reports (Q1 and Q2 2020) January 2021

VIE: Ha Noi Metro Rail System Project (Line 3: Nhon

– Ha Noi Station Section)

Prepared by External Resettlement Monitor for Ha Noi People’s Committee and the Asian Development Bank.

NOTE

In this report, “$” refers to US dollars.

This Social Monitoring Report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature. In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.

SEMI-ANNUAL REPORT – QUARTER 1 & QUARTER 2 OF 2020

EXTERNAL REPORT ON RESETTLEMENT MONITORING

Project Number: 40080-013 Loan Number: 2741-VIE Reporting time: 02 Reporting Period: 01 January 2020 to 30 June 2020 Report Code: MRB_EQRMR_18.03_Version 02

VIE: HA NOI METRO RAIL SYSTEM PROJECT (Line 3: Nhon – Ha Noi Station Section)

Hanoi, December, 2020

HANOI METRO RAIL SYSTEM PROJECT

Line 3: Nhon - Hanoi Station Section

External report on resettlement monitoring – 1st haft, 2020 Pages 2 / 74

AMENDMENT RECORD

Revision number Date Amendment Description

01 25/11/2020 Version 01

02 29/12/2020 Version 02

No. Topic Person in charge Position Company

1 Prepared by Vu Xuan Son External Resettlement

Monitoring Consultant

TPF Getinsa

Euroestudios – PMS2

2 Reviewed by

Tran Tuan Anh Vice Director -

Responsible of LAR

PID1 – MRB

Fernando Herrero

Benitez

Team Leader TPF Getinsa

Euroestudios – PMS2

3 Supported on

database by

Nguyen Tuan

Dung

MRB officer PID1 – MRB

Date: 29 December, 2020

Prepared by: Checked by:

Vu Xuan Son Fernando Herrero Benitez

External Resettlement Monitoring Consultant Authorized Signatory – PMS2




ABBREVIATIONS

ADB - Asian Development Bank

AFD - Agence Francaise de Development

AHs/APs - Affected household/affected person

BCS - Building Condition Survey

BRA - Building Risk Assessment

CP - Compensation Plan

COH Citizen of Hanoi City

DCARBs - District Compensation, Support and Resettlement Board

DCLDF - District Central Land Development Fund

DMS - Detailed Measurement Survey

DOC - Department of Construction

DONRE - Department of Natural Resource and Environment

DPC - District People’s Committee

EM - External Monitoring

GRM - Grievance Redress Mechanism

HHs - Household

HPC - Hanoi People’s Committee

LAR - Land Acquisition and Resettlement

LURC - Land Use Rights Certificate

MOT - Ministry of Transport

MRB - Hanoi Metropolitan Railway Management Broad

PID1 - Project Implementation Department No.1

RF/ uRF - Resettlement Framework/ Updated Resettlement Framework

RP/ uRP - Resettlement Plan/Updated Resettlement Plan

SPS - Safeguard Policy Statement (2009)

WPC - Ward People’s Committee

VND - Vietnamese dong

$/ USD - United States Dollar

€/ EUR - European common currency




TABLE OF CONTENT

A. GENERAL ........................................................................................................... 7

I. INTRODUCTION ................................................................................................. 7

1.1. Background ................................................................................................................. 7

1.2. MRB’S project management team ............................................................................. 10

II. METHODOLOGY OF MONITORING................................................................ 13

2.1. Functions of resettlement monitoring services ........................................................... 13

2.2. Methodology of Monitoring ......................................................................................... 14

III. SUMMARY OF PROJECT IMPACTS ............................................................... 15

B. FINDINGS AND MONITORING RESULTS ...................................................... 17

IV. INFORMATION DISCLOSURE AND COMMUNITY CONSULTATION ........... 17

V. LAND ACQUISITION ........................................................................................ 18

5.1. Land acquisition and impact ...................................................................................... 18

5.2. Land acquisition in major areas: ................................................................................ 21

5.3. Additional land acquisition for Station S9 and S10: .................................................... 22

5.4. Buildings of households encroached on elevated station (S4, S5 and S7) ................. 24

VI. APPROVAL OF COMPENSATION, ASSISTANCE AND PAYMENT .............. 24

6.1. Households and agencies receiving compensation and support ................................ 25

6.2. Approval of compensation, support and payment plans ............................................. 28

VII. RESETTLEMENT AND RELOCATION OF PUBLIC WORKS ......................... 30

7.1. Preparation of resettlement sites ............................................................................... 30

7.2. Resettlement and stabilization of displaced households ............................................ 31

7.3. Relocation of public works ......................................................................................... 33

VIII. INCOME RESTORATION ................................................................................. 33

8.1. For AHs at the depot and access ramp (Phase 1) ...................................................... 33

8.2. For AHs in depot and access ramp (Phase 2) ............................................................ 34

8.3. For households affected by tunnels and underground stations (CP03) ...................... 36

IX. GRIEVANCE REDRESS MECHANISM ............................................................ 39

9.1. Legal basis for settlement of complaints and problems .............................................. 39

9.2. Complaints in the depot and access ramp ................................................................. 44




9.3. Complaints in package CP03 ..................................................................................... 45

X. ASSESSMENT OF IMPLEMENTATION OF COMMITMENTS ........................ 47

XI. UPDATE RP FOR IMPACTS OF TUNNEL CONSTRUCTION (CP03) ............ 53

C. CONCLUSIONS AND RECOMMENDATIONS ................................................. 54

XII. CONCLUSIONS ................................................................................................ 54

XIII. RECOMMENDATIONS ..................................................................................... 55

APPENDIX ............................................................................................................... 58

Appendix 1: The List of affected households and organizations in CP03 ......................... 58

Appendix 2: The list of people met during the report preparation phase .......................... 64

Appendix 3: Detailed complaint resolution process .......................................................... 66

Appendix 5: Some photos in the monitoring phase .......................................................... 74




LIST OF TABLES

Table 1: Names and locations of railway stations .............................................................. 7

Table 2: Project packages ................................................................................................. 8

Table 3: Summary of project impacts .............................................................................. 20

Table 4: Summary of land acquisition .............................................................................. 21

Table 5: Adjustment plan for partial handover ................................................................. 22

Table 6: Additional land acquisition for construction at Station S9 and S10 ..................... 23

Table 7: Summary of payment for affected households and organizations ...................... 27

Table 8: Summary of compensation and support ............................................................. 29

Table 9: Locations, areas and number of apartments to be arranged for resettlement

households ........................................................................................................ 30

Table 10: Resettlement status of the AHs ......................................................................... 32

Table 11: Support for income restoration of AHs (Depot and access ramp Phase 1) ......... 33

Table 12: Support for income restoration of AHs (Depot and access ramp Phase2) .......... 34

Table 13: Support follow uRP of AHs (Depot and access ramp Phase2) ........................... 34

Table 14: The payment progress for the HHs belonging to the vulnerable group (Depot and

access ramp) ...................................................................................................... 35

Table 15: Payment schedule for support production and business stabilization (Depot and

access ramp) ...................................................................................................... 35

Table 16: Support for income restoration of AHs in CP03 .................................................. 36

Table 17: Payment for support production and business stabilization in package CP03 .... 39

Table 18: Similarities and differences between ADB and HPC policy on GRM .................. 41

Table 19: Project's complaint statistics information ........................................................... 43

Table 20: Contents of the complaints or problems in Package CP03................................. 47

Table 21: Comparison of the implementation progress of MOU in November 2019 ........... 48

Table 22: Loan terms compliance status Loan 2741 – VIE on Resettlement and safeguard

measures ........................................................................................................... 51

LIST OF FIGURES

Figure 1: The Project’s alignment ..................................................................................... 10

Figure 2: MRB’s Management layout structure ................................................................. 10

Figure 3: Management Structure of Project Implementation Department 1 (PID1) ............ 12




A. GENERAL

I. INTRODUCTION

1.1. Background

1. Hanoi People’s Committee (HPC), through Hanoi Metropolitan Railway Management Board

(MRB), is carrying out the development of Hanoi Metro Railway System Project (Line 3: Nhon-

Hanoi Station Section), with the loans of the following financers to support the Government of

Vietnam (GoV), with current estimate of USD 1,375.7 million (equivalent EUR 1,176 million),

including: Asian Development Bank (ADB) is USD 407.6 million; European Investment Bank (EIB)

is EUR 141 million; Direction Générale du Trésor de France (DGT) is EUR 335 million; and Agence

Française de Développent (AFD) is EUR 159 million (Source: MOU 25-29 November 2019).

2. The Project is located in Hanoi city and its approved scope includes civil works,

equipment, consulting services and resettlement for the construction of the Metro Railway

System of about 12.5 kilometers long with 12 stations (08 elevated and 04 underground

stations) and one depot. The elevated part is 8.4km long, including 08 elevated stations and 01

access ramp of 500m long. The underground part is 3.6km long, including 4 underground

stations. The construction has commenced in 2010 with initial works on the depot. The current

tentative completion time is in Quarter IV 2022. The names and locations of the railway

stations are presented in the following table.

Table 1: Names and locations of railway stations

Sections Names of stations Locations of stations

Elevated part S1 Nhon

S2 Minh Khai

S3 Phu Dien

S4 Cau Dien

S5 Le Duc Tho

S6 Vietnam National University, Hanoi

S7 Chua Ha

S8 Cau Giay

Underground part S9 Kim Ma street

S10 Cat Linh street

S11 Quoc Tu Giam street

S12 Tran Hung Dao street

3. In term of the execution and management, the Project consists of 09 construction

packages of civil works and 05 consulting services. The contracts of the packages were

already awarded, except Package CP09, as shown in below table.




Table 2: Project packages

No. Title Main scope Contractors

Package

CP1

Construction of

Elevated part - Line

Viaduct, bridge, access ramp to

depot, elevated part of ramp to

underground stations

DAELIM

Industrial Co.,

Ltd., Korea

Package

CP2

Construction of

Elevated part - Stations

Structural works, architectural

finishes, low voltage and

plumbing

POSCO

Engineering

&Construction

Co., Ltd., Korea

Package

CP3

Construction of

Underground part:

Tunnels and Stations

Structures, architectural finishes,

low voltage and plumbing

JV Huyndai

Engineering &

Construction Co.,

Ltd-Ghella S.p.A

Package

CP4

Construction of Depot

Infrastructure

VinaconexJsc.

(Vietnam)

Package

CP5

Construction of Depot

Architectural works

Construction of buildings and

workshops

HANCORP Co.,

Ltd., Vietnam

Package

CP6

Rail system 1: Rolling

stock, Depot

equipment,

OCC/SCADA,

signaling,

communication, power

supply

Design, supply and install: Rolling

stock, Depot equipment,

OCC/SCADA (includes BMS in

stations), signaling,

communication, power supply

(medium voltage 22kV and

traction power)

JV Alstom

Transport SA –

Colas Rail SA –

Thales

Communication

and Security

SAS, France

Package

CP7

Rail system 2: Electrical

and Mechanical (E&M)

Design, supply and install:

E&M systems,

Ventilation systems,

Firefighting systems,

Lifts and escalators,

Dewatering

Colas Rail S.A,

France

Package

CP8

Rail system 3: Track

Works

Design, supply and install: Rails

for all the line and inside the

Depot (includes the 3rd rail)

Colas Rail S.A,

France

Package

CP9

Rail system 4:

Automatic Fare

Collection (AFC)

Design, supply and install: AFC

system Under

procurement

PIC Project Implementation

Consultant (PIC)

Design, Supervision and Project

Implementation Support:

Review and fulfillment of the

previous FS of the Project

(completed)

Technical Design (Completed);

Procurement activities: preparing

tender documents and assistance

SYSTRA, France




No. Title Main scope Contractors

with tender evaluation and

contract negotiations (Pending

CP09)

Management and Supervision of

the civil works and system

contracts under the Project;

Assistance for training and

operation;

IC2.1b2 Consulting Services for

Verification of Technical

Design, Cost Estimates

and Appraisal of

Tendering Documents

Verification of Technical Design,

Cost Estimates and Appraisal of

Tendering Documents of

Packages CP03 and CP06 –

CP09 (Completed)

SENER, France

IC 2.1b3 Consulting Services for

Project Management

Support to the Client

Provision of Project

Implementation Support to MRB

(Completed)

IDOM, Spain

IC 2.2 Consulting Services for

Certification of System

Safety

Certification of System Safety JV APAVE

International,

France, Bureau

Veritas, Vietnam

Contract for External

Environmental

Monitoring

Environmental monitoring

(Completed)

CENMA

PMS2 Consulting Services for

Project Management

Support to the Client

Provision of Project

Implementation Support to MRB

(Completed)

TPF

GetinsaEuroestud

ios S.L. Spain

4. Hanoi People’s Committee (HPC) is the Executing Agency. The Metropolitan Railway

Management Board (MRB) is the Implementing Agency.

5. The Project, once completed, will (i) facilitate public transport connectivity, (ii) greatly

enhance access in five districts of Hanoi city, and (iii) be an important integral part of an

improved public transport system, which aims to achieve increased public modal share

through low-carbon transport that reduces greenhouse gas emissions. The line starts at

Nhon (intersection of Road 70 and Highway 32 to Hanoi center, goes through Ho Tung Mau

street, Xuan Thuy street, Cau Giay street, Kim Ma street, Nui Truc street, Cat Linh street,

Van Mieu street and the end point is at Hanoi Railway Station. The depot which has been

constructed in 15 hectares in Minh Khai and Tay Tuu wards (Bac Tu Liem district), consists

of some components such as concentration area of rail vehicle, washing machine, wheel

lathes, maintenance factory and warehouse. The below figure shows the Project’s alignment.




Figure 1: The Project’s alignment

6. TPF Getinsa Euroestudios in Association with HHA & Partner Group Consultant, JSC.

was selected with the Contract for PMS2 Consultancy services. The Contract was signed on

27 April 2018 and the personnel mobilization started on 15 May 2018. According with the

PMS2 Contract Terms of Reference (ToR) the overall objective of the consulting services is

to provide Project implementation support to MRB in order to make sure that the Metro Line

3 is implemented to the required quality, on time and within the budget, and when open

operates effectively and efficiently.

1.2. MRB’S project management team

7. The personnel and management structure of MRB are shown in below Figure. The

functions of each section of MRB are explained as below:

Figure 2: MRB’s Management layout structure

1. GENERAL DIRECTOR AND DEPUTY GENERAL DIRECTORS: have the overall

responsibilities for all activities of MRB.

2. OFFICE:

- Support the General Director in reviewing, supplementing, adjusting the organization of

MRB’s Departments;

Hanoi Metropolitan Railway Management

Board (MRB)

Board of Directors

OFFICE FINANCE – ACCOUNT

DEPARTMENT

PLANNING & INVESTMENT

PREPARATION DEPARTMENT

TECHNICAL – APPRAISAL

DEPARTMENT

PROJECT IMPLEMENTATION DIVISIONs (PIDs)




- Support the General Director in Human resources activities;

- Support the General Director in MRB’s personnel planning;

- Be in charge of implementing Policy, labor – wages;

- Be in charge of preparing training plan and advising for training activity implementation;

- Be in charge of implementing Internal politic protection activities;

- Be in charge of Emulation and reward activities;

- Be in charge of Grassroots democracy activities at work;

- Support in implementing anti-corruption, claim resolution works;

- Be in charge of administration reform;

- Be in charge of receiving, sending and circulating the documents as per regulations;

- Be in charge of administration works;

- Be in charge of agency protection;

- Be in charge of communication, foreign affairs activities;

- Be in charge of information technology activities;

- Be in charge of translation and interpretation works as per assignment;

- Be in charge of legal activities;

3. FINANCE – ACCOUNT DEPARTMENT

- Be in charge of financial works;

- Be in charge of accounting works;

4. PLANNING & INVESTMENT PREPARATION DEPARTMENT

- Be in charge of planning works;

- Be in charge of preparing development plan, budget plan and quarterly, annual plan for

MRB;

- Be in charge of implementing investment preparation works as per the existing

regulations and commitments with the Donors;

- Be in charge of promoting investment works;

- Be in charge of supervising and evaluating investment;

- Be in charge of managing and supervising contracts;

- Be in charge of synthesizing and reporting;

5. TECHNICAL – APPRAISAL DEPARTMENT

- Be in charge of implementing all the appraisal works for working drawings, cost

estimation and bidding documents, etc;

- Be in charge of quality management activities;

- Be in charge of institution and policy works




6. PROJECT IMPLEMENTATION DIVISIONS

- Implement the metro construction investment projects

- Be in charge of land acquisition activities

- Be in charge of utilities removal works

- Implement the infrastructure programs, projects assigned as per the existing

regulations and commitments with the Donors.

8. To implement Metro Line 3 Project, MRB has established Project Implementation

Department 1 (PID1) with all functions and responsibility for the project implementation.

Please see the below figure for the structure of PID1:

Figure 3: Management Structure of Project Implementation Department 1 (PID1)

9. The functions of LAR team are to consult and support the Manager in land acquisition

and utilities removal works, explosive object clearance works of PID1. The responsibility of

LAR team includes but not limits the following tasks:

- Implement the tasks specified in Decision No.117/QD-DSDT-VP dated October 6, 2017

of Hanoi Railway Management Board on promulgating the regulations on functions and

duties of departments of Hanoi Railway Management Board;

- Based on the tasks assigned, prepare the plan to carry out the works and submit to the

Division’s Leaders for review and approval to be the basis for control and management.

Submit report monthly to review the works implemented in the previous month and the plan

for the next month to the Division’s Leaders;

- Coordinate with the Local Authority to appraise and approve the Compensation,

Support and Resettlement Plans of the Project;

- Be in charge of supervising, coordinating with the Local Authority to solve the problems

regarding land acquisition and resettlement of the Project;

PID1 (for Metro Line 3) Board of Directors

Implementation Teams Contract Teams

Technical Team

LAR Team

Contract Mgt

Team

Economic Project Team

General Planning

Team

CP01 -> CP09

Teams

Consulting Service Team

Insurance Team




- Propose, consult the application of legal regulations relating to the land acquisition,

compensation, support for resettlement, utilities removal works;

- Consult, prepare the budget allocation plan and supervise the disbursement for the

region; Supervise and collect the reports on the payment of compensation, support,

compensation;

- Be in charge of preparing the periodic reports or irregular reports relating to the land

acquisition works up on request. Summarize and report to the Donors the status of land

acquisition, resettlement works, resolutions of the claims on compensation, support,

resettlement in the project review meetings;

- Be in charge of managing and urging the utilities removal contractors to remove the

utilities to ensure the progress of construction and installation works of the Project. Organize

the explosive object clearance works (phase 2 for the underground section of the project);

- Archive all the documentation relating to the land acquisition, compensation, support,

resettlement, explosive object clearance works for all the Project Stages. Archive, manage all

the as-built document, payment document and other document relating to the tasks

assigned;

- Coordinate with relevant Teams to give explanation to the Inspectors, Auditors, and

Press about the contracts, tasks assigned;

- Implement and coordinate to give explanation to the Inspectors, Auditors about the

contracts, tasks assigned;

- Coordinate with other Teams to solve the problems relating to land acquisition and

utilities removal during the construction works;

- Other tasks assigned by the Division’s Leaders.

II. METHODOLOGY OF MONITORING

2.1. Functions of resettlement monitoring services

10. For resettlement monitoring, PMS2 Contract has covered two experts: Resettlement

Specialist and External Resettlement Monitoring Consultant. PMS2 has proposed the

mobilization of the international independent expert according with the Contract, however

MRB requested to consider the replacement by another national expert to support MRB

almost in a full-time basis. As the result with ADB’s concurrence, the national External

Resettlement Monitoring Consultant has been mobilized from April 2019.

11. The national External Resettlement Monitoring Consultant has to work in close

collaboration with the national internal Resettlement Specialist for (i) monitoring the status of

land acquisition, displacement of AHs and affected organizations; (ii) monitoring and

checking on the compensation and support to AHs and affected organizations that were

implemented in line with the provisions of the agreed URP and the URF or not; (iii) certifying

whether the AHs understood their rights and entitlements, and if information has been

disseminated sufficiently to the AHs, including the GRM; (iv) identifying of outstanding

compensation and resettlement issues that require the attention of the agencies involved in




the Project; (v) evaluating on changes in livelihoods of the AHs; (vi) evaluating on the

implementation of income restoration for displaced persons; (vii) evaluating on effectiveness,

impacts and sustainability of resettlement activities and providing necessary

recommendations in the resettlement implementation for the Project.

12. In general, the objective of this mobilization will be (i) an additional support for

monitoring and settlement of the outstanding issues in Project Land Acquisition and

Resettlement activities; (ii) reporting about the compliance of ADB Safeguards Policies (SPS,

2009), relevant government policies, loan covenants; and (iii) the Resettlement Plans (RP)

and their addenda.

2.2. Methodology of Monitoring

13. External monitoring and evaluation are carried out with following activities: (i) review

documentation at the office; (ii) observation; (iii) photo taken; and (iv) group discussion and

interview.

14. Document research: The review of project documents will consist of (i) the RF/ uRF,

RPs/ uRPs and its addenda; (ii) the previous external monitoring reports, (iii) the monthly and

quarterly reports prepared by PMS2, (iv) the MoU of ADB review mission with special

attention to fulfillment of loan covenants and any documentation generated by the main

stakeholders of the Project relating Land acquisition. The documentation from the GRM will

be another source of key information. This report focuses on the review of pending issues in

compensation for site clearance of the project recognized in the following documents: (i)

Memorandum of Understanding (Co-Financiers Review Mission) dated 25 - 29 November

2019; (ii) Quarter 3 & Quarter 4/2019 independent monitoring reports approved by ADB; and

(iii) Quarter 1 and Quarter 2/2020 internal resettlement monitoring reports.

15. Participatory Rapid Assessment: The Field Visit of External Resettlement Monitoring

Consultant has covered interviews with all stakeholders relating with LAR activities including

ADB, HPC, MRB, PMS2, and with Contractors CP03 and CP05 to know the affections to the

construction works. The Expert will maintain interviews with local authorities and AHs, in

construction site and resettlement areas in order to (i) monitor the LAR policy

implementation; (ii) the satisfaction of AHs; (iii) the livelihood and income of AHs; (iv)

grievance or pending grievances (if any); and (v) the accessibility, identification and

approach to the competent agencies of each individual, AHs and especially vulnerable

groups will be different (the Grievance Redress Coordination Regulation will be further

improved to deal with this problem).

a. Group discussion

- For MRB, DPCs and DCARBs, group discussions will help find out advantages,

disadvantages and solutions during the implementation and seek information to reassess the

application of the Project's compensation, support and resettlement policies.

- For AHs, group discussions will help evaluate other aspects relating to the rights of

affected people. The discussion will include the vulnerable groups such as women, the poor

and the elderly... to get their opinions on such topics as: community participation, efficiency




of construction investment, the capacity of the project implementation staff, and the

effectiveness of the GRM...

b. Interview:

- In-depth interviews: AHs, project implementation staff and responsible persons are

interviewed in the process of compensation, support and resettlement based on the

predetermined contents by the Consultant. This information will complement the information

obtained from the survey and analysis of available documents.

- Questionnaire survey: During monitoring, this method can be used as a tool to evaluate

the resettlement implementation. However, the Consultant do not use the questionnaire

survey in this reporting period.

- Interviews will be conducted for both men and women, the elderly and other vulnerable

groups.

c. Information achieves: The information collected through the consultation will be

analyzed by the Consultant and included in the periodic reports. MRB, PMS2, and

Consultant still achieve these reports on the project's archiving system and use them for later

reviews and reports.

16. Direct observation: This method helps obtain timely and useful information that

complements to the collected data to better understand the context in which the data is

collected and to interpret survey results. During the evaluation, the direct observation method

is frequently applied. The monitoring consultant directly observes the site clearance and

living conditions of some households, and visits the project construction sites. Information

gathered from this method is stored by recording and photographing.

III. SUMMARY OF PROJECT IMPACTS

Impacts on households and agencies/organizations

17. The project affects 555 HHs and organizations (534 HHs and 21 organizations)1.

18. Among 534 HHs affected by the project, 199 HHs are relocated 2 (130 HHs are eligible

for the grant of resettlement land plots or resettlement houses and 69 HHs are not). By the

end of Q2/2020, 129/130 AHs have received resettlement apartments, except that 01 AH has

not yet received resettlement apartment.

19. In addition, among 534 households affected by the project, 86 households have

business affected.

1 In the second quarter of 2020, 15 households and 06 organizations affected with land acquisition are added (all

of these households and organizations have been acquired for the first time and continued to be acquired, so that

we should not count double).

2 In quarter 2/2020, there are 3 more households to be relocated due to the additional land acquisition for

package CP03.




Impacts of land acquisition

20. The total of 204,134.52 m2 of land are acquired to implement the project, in which

17,612.1 m2 are sidewalks, roads, and other public land; and 186,522.42 m2 belong to 534

HHs and 21 agencies/organizations.

21. For the affected land owned and managed by the HHs and agencies/organizations, the

project has acquired 186,427.70 m2 out of the total of 186,522.42 m2 of land3 to be acquired,

accounting for 99.95% of the required volume. The remaining land area that has not been

acquired is 94.72 m2, which is within the area affected by the construction of Station S9 and

Station S11 of Package CP03. For the remaining components, the land acquisition has been

completed 100% of the required volume. Particularly the land acquisition in Quarter 2 of

2020, 608.20 m2 (including additional acquired land), has been completed.

Payment of compensation and support

22. Till the period of preparing this report, the total cost of compensation, support and

resettlement approved for the project is VND 678,281,285,220. The total cost has been paid

is VND 650,577,322,089. The total cost has not been paid are VND 27,703,963,131. In the

second quarter of 2020, the DCARBs have paid VND 33,263,861,952 to the AHs for

compensation, support and resettlement (including the AHs that suffer from additional land

acquisition).

23. By the end of Quarter 2/2020, among 534 HHs and 21 organizations affected by the

project, 529 HHs and 21 organizations have received full compensation and support, the rest

of 06 HHs affected by Station S9 and Station S11 of Package CP03 have not received

compensation and support. In addition, among 15 HHs and 06 organizations affected due to

additional land acquisition at Station S9 and Station S10, 9/15 HHs and 5/6 organizations

have received compensation, and the rest 6/15 HHs and 1/6 organizations have not received

compensation.

Income restoration program

24. By the end of June 30, 2020, 529/534 HHs have received the Project’s income

restoration support.

Constraints and complaints

25. Till the period of preparing this report, the project remains 52 complaints or pending

issues relating to the compensation, support and resettlement. In addition, there are impacts

caused by the construction, including 43 complaints in the depot and access ramp area

(Phase 2), and 09 complaints or pending issues in Package CP03 relating to some

recommendations for design of ventilation system at Station S9. Some complaints have been

resolved by the competent authorities but not yet thoroughly.

3 Among 186,522.42 m2 of land, 185,879.4 m2 were acquired before and 643.02m2 of land are further acquired

in Q2/2020 at Station S9 and Station S10.




B. FINDINGS AND MONITORING RESULTS

IV. INFORMATION DISCLOSURE AND COMMUNITY CONSULTATION

26. By the end of Quarter 2/2020, the Independent Resettlement Monitoring Consultant's

general assessment is that the project requirements of information dissemination and

community consultation have been complied. The MRB should continue monitoring and

supporting the DCARBs, Construction Contractors and Consultants to fullfil this task well with

regard to impacts arising during the project implementation, especially the underground from

S9 to S12.

27. For ADB-financed projects, the disclosure of project information and resettlement plans

have been given special attention. This is to ensure that all AHs are fully consulted and

involved in the entire project process. Information is fully and widely disseminated at each

stage of the Project to help AHs to grasp information, participate and understand their rights,

interests and obligations to the Project. Information contents are disclosed to AHs include: (i)

the Project's general information; (ii) the Project's compensation, support and resettlement

policy; (iii) the Project's complaint regulations; (iv) social and environmental safeguards

plans; (v) and not limited to other information.

28. For this project, the dissemination of information is mainly through: resident meetings,

announcements to each AH, posting at the offices of local authorities, providing PIBs,

posters, face-to-face meetings with AHs…etc organized by MRB, DPCs, DCARBs and

Project Consultants at the affected community meeting room of WPCs. During the current

project implementation phase, the information dissemination is enhanced in the areas where

there are impacts on people's lives and where households have complaints. The information

contents disseminated include: (i) information about the compensation policy and benefits of

the AHs; (ii) information on environmental impacts; (iii) problems arising during the Project's

construction and equipment installation that affect people; and (iv) information on complaints

and complaint resolution; and information on income restoration.

29. MRB has worked closely with the DPCs, WPC and concerned departments to

disseminate the project information, which is kept updated, construction activities and

additional impacts (if any). Apart from previous complaints, during the reporting period there

are no questions from HHs in the informational interviews relating to the project's

construction.

30. MRB confirmed that they have recorded all meeting documents and consultation with

AHs. The AHs that met the experts also said that they are fully aware of their rights and

where they can file complaints. The External Resettlement Monitoring Consultant will

continue to review the documents to see if any further corrective actions are required.

31. For the information dissemination, the community consultation to prepare the uRP for

the tunnels has been fully implemented by the Consultant. It is estimated that the tunnel

drilling for the underground section from Kim Ma to Tran Hung Dao Station will be conducted




in Q1-Q2/2021. The meeting for information dissemination, community consultation and

socio-economic survey was conducted by HGU/LHC from August 2018 to December 2019

and will continue to be implemented until impacts are fully identified. The policy of

compensation, support and temporary resettlement for AHs who must be temporarily

resettled due to the construction of the tunnel has been prepared by the contractor and is in

the process of waiting for comments of the stakeholders and finalizing for submission to

MRB, ADB agree and HPC for review and approval. Immediately after this policy is approved

by ADB and HPC, An action plan appendix for temporary affected households will be

submitted to ADB and MRB for approval prior to the construction of the tunnel.

V. LAND ACQUISITION

32. MRB has coordinated with DPCs and DCARBs to fully implement the land acquisition

procedures in accordance with the laws. The determination of land area to be acquired was

public and transparent with the participation of the affected households, neighbouring

families and the stakeholders. Questions on land area were promptly answered so that by

the time of preparation this report, there are no records of any questions about compensation

claims. The Project's land acquisition progress has not met the requirements of the “Adjusted

Plan of Partial Site Handover for the Remaining Areas” agreed by HPC and ADB. MRB has

explained that, for Station S9, Station S10 and Station S11, construction activities are

happening on the northern strip and the contractor has yet to provide specific plan for

construction at the southern strip, where there is still a problem. Thus, the Adjusted Plan of

Partial Site Handover for the Remaining Areas has no effect on the construction progress is

a suitable judgment. Particularly for the additional land acquired 643,02 m2 for Staion S9 and

S10, a complete RP addendum/ DDR, should be prepared by MRB and submit to ADB for

approved to ensure the compliance with the ADB policy 4. The details of land acquisition

impacts caused by the project implementation are presented below.

5.1. Land acquisition and impact

33. The total of 204,134.52 m2 of land (including 643.02 m2 of additional land acquisition

required at Station S9 and Station S10 in Q2/2020) are acquired for the project, of which

17,612.1 m2 land are for sidewalks, roads and 186,522.42 m2 of land are managed and

used by 534 households and 21 organizations.

34. Among the total of 534 AHs, there are 199 households to be relocated and 86

households to be affected with business. Among 199 relocated HHs, 130 HHs are eligible to

be resettled, including 21 AHs in the depot area and access ramp. They will be resettled in

Xuan Phuong resettlement site. 109 HHs affected by the underground tunnels and

underground stations (Station S9 to Station S12: Package CP03) will be resettled in the

4 In this revised reports, detail are presented this content in: Para 46; Section 6, Table 21, and Para 109 Part XII.

Conclusion, and Para 125 Part XIII. Recommendation.




apartments in N07 Dich Vong building, Cau Giay district and CT2 building at Ao Hoang Cau -

Dong Da district.

35. For the depot area and access ramp - Phase 1, there are total of 229 AHs, and the

total agricultural land acquired is 148,340 m2.

36. For the depot area and access ramp - Phase 2, there are total of 156 AHs, and the

total land acquisition area is 21,824.6 m2, of which 90 AHs are relocated, 30 AHs have

business affected, and 21 AHs are eligible for resettlement land and will be resettled in Xuan

Phuong resettlement site, Tay Tuu ward, Bac Tu Liem District.

37. For Chem - Ha Dong area (high voltage 110kv), there are 04 AHs in total and the total

agricultural land acquired is 190 m2.

38. For the viaduct area and elevated stations of Package CP01 and Package CP02, there

are a total of 02 affected agencies and the total land area owned by the state to be acquired

is 325.9m2.

39. For underground components and underground stations of Package CP03, there are a

total of 164 AHs and organizations, of which there are 145 AHs and 19 organizations

affected. The total acquired land area is 33,454.02 m2 (including 643.02 m2 of additional

land acquired in Q2/2020), of which 15,841.92 m2 of land is used by AHs and 17,162.1 m2 is

public land. Among 145 AHs, there are 56 business AHs and 109 HHs eligible for

resettlement at N07 Dich Vong resettlement site, Cau Giay district and Ao Hoang Cau

resettlement site, Dong Da district.

40. Impacts caused by the construction of the tunnel are being addressed by the HGU/LHC

Contractor (Package CP03) through the BCS, BRA and other potential impacts survey.

Information on impacts and mitigation measures will be added to the next report. A policy

and an action plan on compensation, support and temporary resettlement for AHs affected

by the tunnel construction will be prepared by HGU contractor to submit MRB and approved

by ADB and HPC/MRB before the tunnel drilling is implemented, as required by the donors

as well as the regulations of SPS 2009 - ADB.

41. The impacts 5 are summarized and presented in Table 3 below.

5 Impacts of the construction of the underground tunnel from Giang Vo street to Tran Hung Dao street are not

included.


Line 3: Nhon - Ha Noi Station Section


Table 3: Summary of project impacts

No. Wards/communes/

stations

`Total number of AHs and agencies

Number of AHs

Number of AHs eligible

for resettlement arrangement

Number of

business HHs

Total affected land area (m2)

Total Number of AHs

Number of affected agencies

Total Public land (sidewalks,

roads)

Land of AHs and agencies

A. Phase 1: Depot and access ramp

Tay Tuu, Xuan Phuong 229 229 0 0 0 0 148,340.0 0 148,340.0

Total A 229 229 0 0 0 0 148,340.0 0.0 148,340.0

B. Phase 2: Depot and access ramp

1 Depot 156 156

0 90

21 30 13,552.6 0 13,552.6

2 Access ramp 0 8,272.0 0 8,272.0

Total B 156 156 0 90 21 30 21,824.6 0 21,824.6

C. Chem - Ha Dong: High voltage 110kv

1 Phuc Dien 4 4 0 0 0 0 190.0 0 190.0

Total C 4 4 0 0 0 0 190.0 0 190.0

D. Viaduct and elevated station

1 CP01&CP02 2 0 2 0 0 0 325.9 0 325.9

Total D 2 0 2 0 0 0 325.9 0 325.9

E. Underground station

1 Station S9 15 13 2 8 8 13 12,911.32 5,321.20 7,590.12

2 Station S10 30 23 7 20 20 10 7,608.70 4,189.90 3,418.80

3 Station S11 66 62 4 43 43 18 6,957.00 3,309.20 3,647.80

4 Station S12 53 47 6 38 38 15 5,977.00 ,791.80 1,185.20

Total E 164 145 19 109 109 56 33,454.02 17,612.10 15,841.92

Grand total 555 534 21 199 130 86 204,134.52 17,612.10 186,522.42

Source: Internal monitoring reports of the DCARBs




5.2. Land acquisition in major areas:

42. Among the total of 204,134.52 m2 of land acquired by the Project, 17,612.1 m2 are

public land including sidewalks, traffic land... which are not compensated; and 186,522.42

m2 of land are used by HHs, individuals and agencies. By the end of Q2/2020, the total area

acquired for the project is 186,427.70 m2 (accounting for 99.95%). The remaining area of the

AHs that has not yet been acquired is 94.72 m2. Particularly in the second quarter of 2020, in

Package CP03, there were 608.20 m2 of land acquired at Station S9 and Station S10

including additional acquisition land. The data are detailed in Table 4 below.

Table 4: Summary of land acquisition

N

o.

Wards/comm

unes/stations

Total affected land area (m2) Total area of acquired land (m2) Land

acquisi

tion

rate (%) Total

Public

land

Land of

AHs and

agencies

Acquired

by the end

of Q2/2020

Acquired

in

Q2/2020

Still to

be

acquired


1 Tay Tuu, Xuan

Phuong 148,340.0 0 148,340.0 148,340.0 0 0 100

Total A 148,340.0 0.0 148,340.0 148,340.0 0.0 0.0 100


1 Depot 13,552.6 0 13,552.6 13,552.6 0 0 100

2 Access ramp 8,272.0 0 8,272.0 8,272.0 0 0 100

Total B 21,824.6 0 21,824.6 21,824.6 0 0 100

C. Chem - Ha Dong: High voltage 110kv

1 Phuc Dien 190.0 0 190.0 190.0 0 0 100

Total C 190.0 0 190.0 190.0 0 0 100


1 CP01&CP02 325.9 0 325.9 325.9 0 0 100

Total D 325.9 0 325.9 325.9 0 0 100


1 Station S9 12,884.00 5,321.20 7,562.80 7,562.80 29.60 0.00 100.00

Additional land

acquisition of

Station S9

27.32 0 27.32 0 0.00 27.32 0

2 Station S10 6,993.00 4,189.90 2,803.10 2,803.10 0.00 0.00 100.00

Additional land

acquisition of

Station S10

615.70 0 615.70 578.60 578.60 37.10 93.97

3 Station S11 6,957.00 3,309.20 3,647.80 3,617.5 0.00 30.30 99.17

4 Station S12 5,977.00 4,791.80 1,185.20 1,185.20 0.00 0.00 100.00

Total E 33,454.02 17,612.10 15,841.92 15,747.20 608.20 94.72 99.40

Total 204,134.52 17,612.10 186,522.42 186,427.70 608.20 94.72 99.95


43. Under the direction of HPC and the urging of ADB, the plan for the land acquisition

progress of 4 underground stations (Stations: S9, S10 and S11) has been urgently




coordinated by MRB with the stakeholders. However, by the end of Q2/2020, still some

outstanding issues have not been resolved, so the land acquisition progress plan has been

adjusted to hand over partially where land is acquired according to agreed content at the

meeting of HPC, ADB and MRB. The details of MRB's adjusted partial handover plan for the

remaining land area are as follows:

Table 5: Adjustment plan for partial handover

N

o. Works District

The deadline for

handing over land

to the contractors

Actual

situation until

the end of

Q2/2020

Adjusted

handover

deadline

Remaining

area not

handed

over (m2)

1 Station S9 - on the South

Additional land

acquisition

Ba Dinh Q1/2020 unfinished Q3/2020 27.32

2 Station S10 - on the South

Additional land

acquisition

Dong Da Q1/2020 unfinished Q3/2020 37.10

3 Station S11

South site Dong Da Q1/2020 unfinished Q3/2020 30.3

Total 94.72

Source: Internal monitoring reports of DCARBs

5.3. Additional land acquisition for Station S9 and S10:

44. The compensation, support and resettlement for additional acquisition land for

underground stations will comply with the provisions of the approved RF and the uRP.

Additional support policies for the AHs that are acquired several times have been reviewed

before the compensation plans are prepared 6. The total area of additional acquisition land is

643.02 m2, of which 264.62 m2 land used by households and 378.40 m2 is used by

organizations.

45. The DONRE has updated the land use plan for the additional acquisition area of

Station S9 and Station S10 to submit to the People's Council of Hanoi city for approval. At

the same time, since July 2018, MRB has worked with local authorities to implement the

consultation and information disclosure, DMS and preparation of compensation, support and

resettlement plans for AHs.

6 The Ba Dinh DPC issued Official Letter No.2254/UBND-DSDT dated October 12, 2018 requesting the HPC to

approve additional support for the affected households whose land is acquired several times. The HPC issued

Official Letter No.8550/VB-GPMB dated October 30, 2018 to assign the DONRE to preside over and coordinate

with the DÒF, the DOC and the related units to inspect and guide Ba Dinh DPC to carry out the land acquisition

and compensation and support according to the regulations, ensuring synchronous policies in the city. The

DONRE issued Official Letter No.2855/STNMT-CCQLDD reporting the HPC on the proposal to support the site

clearance policy for AHs whose land is acquired several times, support for house renting and support for business

production for business households, for the households with additional land acquisition.




46. In order to comply with ADB SPS - 2009, MRB is required to submit to ADB and HPC a

complete performance report on the uRP compliance, which was approved in August 2015 for the

additional land acquisition at S9 and S10. The procedure is as follows:

- At the MOUs in April 2019 and November 2019, ADB and MRB agreed that “ADB will

support MRB by mobilizing an expert to prepare a RP Addendum for the additional land

acquisition in S9 and S10”. This content is still in the discussion and both sides come to the

temporary agreement at the end of Q1/2020.

- In Q2/2020, ADB and MRB come to an agreement that “ADB will support MRB by

mobilizing an expert to prepare a Due Diligence Report (DDR) for the additional land

acquisition in S9 and S10”.

- This content will be kept monitored and the results will be included in the next external

reports on resettlement monitoring.

47. For this additional second land acquisition (for original households whose land was

acquired for the first time), MRB cooperated with DPC of Ba Dinh and Dong Da, WPCs and

concerned organizations and mass organizations publicly apologized in writing to each AH

and organization that was acquired in the first time and acquired in the second time. MRB

also coordinated with DPCs and Consultant Systra to publicly organize the planning,

demarcation and hand over the land acquisition landmarks for the Contractor CP03,

DCARBs and send land acquisition notices to 15 AHs. The details of additional acquisition

area are shown in Table 6 below.

Table 6: Additional land acquisition for construction at Station S9 and S10

Stations

Grand total No. of AHs (to be

acquired both times)

No. Agencies/

organizations (to be

acquired both times)

Acquisition

area

No. of

AHs/agencies

No. of

plans

Acquisition

area Amount

Acquisition

area Amount

S9 27.32 4 4 27.32 4 0 0

S10 615.70 17 17 237.30 11 378.40 6

Total 643.02 21 21 264.62 15 378.40 6


48. The approved total number of compensation and support plans is 21 plans (including 15

AHs and 06 affected organizations). In June 2019, the plans were publicly announced and sent

directly to AHs and organizations. However, due to some problems relating to AHs on the

design of Ventilation system at Station S9 that need to be reviewed and the resettlement policy

for AHs due to the second land acquisition should be considered. Therefore, the land

acquisition plan has been adjusted.

49. As of Q2/2020, the districts have paid compensation and support for 9/15 AHs and 5/6

organizations for the additional land acquisition. The remaining 6/15 AHs and 1/6

organizations will be paid in Q3/2020. The acquired land area is 578.60 m2, of which 142.68

m2 of land is owned by AHs and 378.40 m2 of land used by the organizations, and the




remaining 94.72 m2 of land is owned by the AHs has not been recovered (divided into

Station S9 is 27.32 m2 and Station S10 is 67.40 m2).

5.4. Buildings of households encroached on elevated station (S4, S5 and S7)

50. All households with encroachment structures at Stations: S4, S5 and S7, were

affected due to NH32 Expansion Project and were compensated. However, after NH32 was

completed, they continued building structures illegally on this public land/sidewalk within the

right of way of Hanoi Metro Line 3 Project. MRB has worked closely with the local leaders

(Nam Tu Liem district, Cau Giay district and relating wards) to invite all households involved

to announce the illegal reclamation of public land. After being mobilized and explained, all

households were aware of their illegal behavior and voluntarily demolish encroached assets.

The action plan has a deadline to ensure 01 household demolish and site clearance for the

Project is ensured in Q3/2020. According to information from MRB, the performance results

in the reporting period are as follows:

a. The total number of encroachers: 76 households (of which, S4: 59 HHs, S5: 01

Orgnization, S7: 16 HHs). List of house numbers please refer to Section 3.5, Appendix 3;

b. The total number of households that have dismantled themselves to return to the status

quo before encroachment: 75 households (of which, S4: 59 HHs, S5: 01 HHs, S7: 15HHs);

c. Not dismantled yet: 01 HH lives in 269 Cau Giay Street - Staircase No.4, S7. MRB is

cooperating with DPCs and WPCs to continue persuading and negotiating the households to

implement the self-dismantlement. A contingency measure to avoid demolition is also

required by the Construction Contractor to consider using technical measures to narrow the

scope of the foundation.

VI. APPROVAL OF COMPENSATION, ASSISTANCE AND PAYMENT

51. The compensation, support and resettlement plan after being made was publicized for

20 days as prescribed and sent to all AHs and each AHs, in coordination between MRB with

the DPCs and the DCARBs. All questions and recommendations of AHs were promptly

reviewed and answered by the professional staff. The compensation and payment were

carried out in accordance with the procedures and paid directly once to the AHs at the

headquarters of the WPCs at least one month before the construction started. The

compensation replacement cost was applied according to the unit prices issued by HPC for

all affected assets and acquired land. The specific analysis about the price lists is as follows:

- For land prices in Hanoi city areas, when we compared 03 decisions of HPC, we found

that the unit prices were significantly increased to match the market prices as shown in:

No.96/2014/QD-UBND dated 29th December, 2014; No.19/2017/QD-UBND dated 30th May,

2017 (for the period of 2015 - 2019); and the newest No.30/2019/QD-UBND dated 31st

December, 2019 (for the period of 2020 - 2024).

- For the construction prices of new houses, temporary houses and structures, 03 decisions

of HNPC show that the unit prices were adjusted annually to match the market prices, including:




No.02/2016/QD-UBND dated 21st January, 2016; No.06/2017/QD-UBND dated 03rd March,

2017; and No.18/2019/QD-UBND dated 14th October., 2019.

- The above compensation unit prices after being issued were publicly announced. For

the project, the information about the unit prices was promptly informed to each affected

household together with the compensation and support plans for them as well as disclosed in

community meetings and posted on the notice boards of the ward people's committees.

52. By the end of Q2/2020, all AHs and organizations have been approved with the

compensation, support and resettlement plans in accordance with the Project's Policy.

Particularly for Package CP03, the local compensation committees have approved 188/188

compensation and support plans for 145 AHs and 19 affected organizations. On the other

hand, payment of compensation and support to affected households and organizations has

been basically completed. In particular with additional affected households and organizations

at S9 and S10.

6.1. Households and agencies receiving compensation and support

53. Among 555 households/organizations affected by the project (534 AHs and 21

agencies, not taking into account the number of second land acquisition households which is

presented in the following pages), 529 AHs and 21 organizations received full compensation

and support money in 2019 (95.3%). In the first 6 months of 2020, only 1 additional

organization (Q1/2020) and 01 AH (Q2/2020) received compensation and support, the

remaining 5 AHs have not received compensation or support (03 AHs in Station S11 and 02

AHs in Station S9). MRB has been cooperating with the DPCs and local agencies to continue

to persuade these 05 AHs;

54. For the additional land acquisition 7 at S9 and S10, 9/15 AHs and 5/6 affected

organizations have received compensation and support, and the remaining 6/15 AHs and 1/6

affected organizations are still being considered for compensation payment (Table 20 will

shows the causes of this problem) due to the following reasons:

(i) Procedures for merging new land assets of AHs with the remaining assets (01 AH).

This procedure means: According to HPC current regulations, if the remaining land area of a

land plot after the acquisition is less than 30m2, it will be fully acquired. However, that

household bought an adjacent area of land so that it wouldn't be acquired and went through

the process of merging into a plot of land and applying for a LURC, and result in delay in

handing over land to the project.

(ii) 01 AH has requested to assess the bearing strength of the house after being partially

cut/ acquired 8 is Mrs. Nguyễn Kinh Anh HH, No, 23 Quoc Tu Giam street, Văn Chương

ward, Dong Da District 9.

7 The total number of AHs and agencies that have not received compensation and support money does not

include additional land acquisition households in Station S9 and Station S10 due to double affection.

8 MRB hired an independent consultant (Song Da Thang Long Joint Stock Company) to perform the assessment

at the request of the AH.

9 Detail in Para 95 Item 9.3 Chapter IX




55. The details of additional acquisition area are shown in Table 7 below



External report on resettlement monitoring – 1st half, 2020 Pages 27 / 74

Table 7: Summary of payment for affected households and organizations

No.

Wards/communes/stations

Total affected households and organizations (Org.)

HHs and organizations that received

compensation and support payment in

the Q1/2020


compensation and support payment in the

Q2/2020


compensation and support payment by the

end of the Q2/2020

HHs and organizations that have not received

compensation and support

Total Org. HHs Org. HHs Org. HHs Org. HHs Org. HHs Total


1 Tay Tuu and Xuan Phuong

229 0 229 0 0 0 0 0 229 0 0 0

Total A 229 0 229 0 0 0 0 0 229 0 0 0


1 Depot 156 0 156 0 0 0 0 0 156 0 0 0

2 Access ramp

Total B 156 0 156 0 0 0 0 0 156 0 0 0

C. Chem - Ha Dong- High voltage 110kv

1 Phuc Dien 4 0 4 0 0 0 0 0 4 0 0 0

Total C 4 0 4 0 0 0 0 0 4 0 0 0


1 CP01&CP02 2 2 0 0 0 0 0 2 0 0 0 0

Total D 2 2 0 0 0 0 0 2 0 0 0 0


1 Station S9 15 2 13 0 0 0 1 2 11 0 2 2

Station S9 – additional land acquisition

4 0 4 0 0 0 0 0 0 0 4 4

2 Station S10 30 7 23 0 0 0 0 7 23 0 0 0

Station S10 – additional land acquisition

17 6 11 0 0 5 9 5 9 0 2 3

3 Station S11 66 4 62 1 0 0 0 4 59 0 3 3

4 Station S12 53 6 47 0 0 0 0 6 47 0 0 0

Total E 164 19 145 1 0 0 1 19 140 0 5 5

Total 555 21 534 1 0 0 1 21 529 0 5 5





6.2. Approval of compensation, support and payment plans

56. By the end of Q2/2020, the total cost of compensation, support and resettlement

approved for the Project is VND 678,281,285,220, of which VND 650,577,322,089 have been

paid and VND 27,703,963,131 have not been paid. Except Package CP03, other packages

have been paid 100% for all affected households and organizations.

57. The approval value for the compensation, support and resettlement plans at the end of

Q4/2019 is VND 636,261,566,842, by the end of Q1/2020 is VND 637,571,745,201, and

Q2/2020 is VND 678,281,285,220. Correspondingly, the value approved in Q1/2020 is VND

1,310,178,359 and Q/2020 is VND 40,709,540,019 (for households with additional land

acquisition at Station S9 and Station S10 in Package CP03).

58. In the first quarter of 2020, MRB and the DCARBs organized the payment of

compensation, support and resettlement with the total amount of VND 10,224,410,753 to the

affected households and organizations, in which: Station S9 is VND 1,978,393,641; Station

S10 is VND 2,968,920,790; and Station S12 is VND 5,277,096,322.

59. In the second quarter of 2020, MRB and the DCARBs organized the payment of

compensation, support and resettlement with the total amount of VND 33,263,861,952 to the

affected households and organizations, in which: the payment for Station S9 is VND

409,967,100; Station S10 is VND 31,728,290,838; Station S11 is VND 1,060,464,014; and

Station S12 is VND 65,140,000.

60. For Package CP03, the total approved compensation, support and resettlement cost is

VND 605,754,310,223, of which VND 578,050,347,092 have been paid and VND

27,703,963,131 have not been paid. However, due to many problems arising such as

inheritance procedures and bearing strength assessment of the whole house before the

partial truncation, it is impossible to complete the payment of compensation, support and

resettlement according to the plan. Therefore, the payment plan will be postponed to the end

of Quarter 3/2020 and early Quarter 4/2020. Currently, MRB and the DCARBs are continuing

to persuade and willing to pay compensation, support and resettlement right after there is the

consent of the affected households and organizations.

61. The summary of the cost that have been paid to the affected households and

organizations is detailed in Table 8 below:




Table 8: Summary of compensation and support

Unit: VND

N

o. Wards/communes/stations

Total value of

compensation

approved

Total compensation

value paid in

Q1/2020

Total compensation

value unpaid in

Q2/2020

Total compensation

value paid to

Q2/2020

Total unpaid value

A. Phase 1 – Depot and access ramp

1 Tay Tuu and Xuan Phuong 42,900,000,000 0 42,900,000,000 0

Total A 42,900,000,000 0 42,900,000,000 0

B. Phase 2 - Depot and access ramp

1 Depot 28,914,525,857

0 28,914,525,857 0

2 Access ramp

Total B 28,914,525,857 0 28,914,525,857 0

C. Chem - Ha Dong; High voltage 110kv

1 Phuc Dien 272,449,140 0 272,449,140 0

Total C 272,449,140 0 272,449,140 0


1 CP01&CP02 440,000,000 0 440,000,000 0

Total D 440,000,000 0 440,000,000 0


1 Station S9 46,099,763,853 1,978,393,641 409,967,100 33,056,689,129 13,043,074,724

2 Station S10 139,418,300,260 2,968,920,790 31,728,290,838 134,582,517,256 4,835,783,004

3 Station S11 294,802,226,111 0 1,060,464,014 284,977,120,708 9,825,105,403

4 Station S12 125,434,019,999 5,277,096,322 65,140,000 125,434,019,999 0

Total E 605,754,310,223 10,224,410,753 33,263,861,952 578,050,347,092 27,703,963,131

Total 678,281,285,220 10,224,410,753 33,263,861,952 650,577,322,089 27,703,963,131




External report on resettlement monitoring– 1st half, 2020 Pages 30 / 74

VII. RESETTLEMENT AND RELOCATION OF PUBLIC WORKS

7.1. Preparation of resettlement sites

62. For the preparation of the resettlement site for land acquisition of area for construction

the depot area and access ramp (Phase 2): The adjacent land areas of TT6.1A and TT6.1C,

the site has been cleared and invested with synchronous infrastructure according to the

Vietnamese standards and qualified to hand over to the AHs. The procedures for housing

construction permit and land use right certificates will be supported and facilitated by the

local authorities as soon as the households receive the hand-over of land.

63. For the preparation of resettlement housing fund for land acquisition in package CP03

(Area for construction of underground stations): HPC approved the construction of the

Resettlement House Fund - Building N07 with an area of 5.3 ha in Dich Vong, Cau Giay

district and the Resettlement House Fund of high-rise building of the Site Clearance Project

at Ao Hoang Cau, Dong Da district to relocate AHs of the Project 10. With the total of 170

apartments qualified for resettlement for the HHs and for immediate handover, including: (i)

51 apartments in Building N07 with an area of 5.3 ha in Dich Vong ward, Cau Giay district,

and (ii) 119 apartments in Building CT2 in Ao Hoang Cau, Dong Da district. The details of

apartment area and number are described in Table 9 below.

Table 9: Locations, areas and number of apartments to be arranged for

resettlement households

Buildings Addresses Total

apartments

In which

(apartments)

The area of each

apartment (m2)

N07 Dich Vong ward, Cau Giay district

51 25 59.50

13 79.45

13 59.87

CT2 Ao Hoang Cau, Dong Da district

CT2-A

60

15 59.46

15 59.41

15 59.30

15 63.61

CT2-B 24 8 67.67

8 52.77

8 57.99

CT2-C 35 9 62.09

13 68.67

13 70.80

Total 170


64. HPC has assigned relevant DPC to publicly announce the locations of the resettlement

sites serving the affected households who are relocated by the Project. At the same time, the

10 Follow official letter No.9502/UBND-XDGT dated December 04, 2014 and No.4920/UBND-XDGT dated July 17, 2015 of HPC; and official letter No.2010/SXD-PTN date March 22, 2016 of DOC




DCARBs have organized many visits for households to visit the resettlement sites for their

choice.

65. MRB coordinated with DCARBs have also organized a public draw for resettlement

apartments (including lease purchase). For AHs that have been allocated with resettlement

apartments, MRB and DCARBs will coordinate with the DONRE, Land use right registration

office, Department of Construction to complete related documents and submit them to HPC

to issue house sale decisions and house ownership certificates as prescribed.

7.2. Resettlement and stabilization of displaced households

66. Among 199 AHs to be relocated by the project, 130 AHs are eligible for the

resettlement arrangement (21 AHs in Depot and 109 AHs in Package CP03)11, and the

remaining 69 AHs are not eligible for the resettlement arrangement.

67. Among 130 AHs that are eligible for the provision of land plots or resettlement

apartments, 21 AHs in Tay Tuu ward are provided with resettlement land in Xuan Phuong

resettlement site, Bac Tu Liem district; and 109 AHs in Ba Dinh district, Dong Da district and

Hoan Kiem district are provided with resettlement apartments in Ao Hoang Cau Building in

Dong Da district and Building N07 in Cau Giay district. By the end of Q2/2020, 129/130 AHs

eligible for resettlement have been handed over the land plots or resettlement apartments,

except 01 AH that has not received a resettlement apartment. All AHs who have been

handed over land plots or resettlement apartments have been granted with LURC.

68. For 21 AHs eligible to receive resettlement land affected by Phase 2 (Depot and

access ramp): Bac Tu Liem DCARB has completed the handover of resettlement land to

them in Xuan Phuong resettlement site. The resettlement site has been built with adequate

national standard infrastructure, located near the school and is not far from the place where

the land is acquired for the project, so it does not significantly affect the lives of the AHs. In

the previous reporting period, when we interviewed 02 AHs, they informed that the water

supply system was incomplete, but in this reporting period, we found that the water supply

system was complete.

69. For 109 AHs in Package CP03, 108 AHs have been handed over resettlement

apartments12, of which 08 AHs are in Station S9, 19 AHs in Station S10, 43 AHs in Station

S11, 38 AHs in Station S12, the remaining 01 AH in Station S9 has not been handed over

(Section 9.2, Item d and Table 19 will show the cause of this problem).

11 In quarter 2/2020, there are 3 more AHs eligible for resettlement, including 02 AHs in Station S9 and 01 AH in Station S10 (including additional land acquisition). 12 For receiving relocation apartment should follow some steps: (i) HHs agree with compensation plan; (ii) HHs

agree to handover the land and receive the compensation (DCARBs will deduct the amount for buying relocation

apartment in the compensation amount); (iii) DPCs submit documentations and transfer relocation payment to

DOC; (iv) DOC reviews the documentations and submit to HPC for approval and issue Decision for selling

relocation apartments; (v) HHs register permanent residence at the local police to prepare for electricity and water

contracts; (vi) send documents to DONRE for LURC.




70. For 69 AHs who are relocated but cannot afford to arrange resettlement, according to

HPC's direction, it is necessary to review the conditions to ensure the stabilization of the AHs

and avoid long-term complaints (this content is detailed in Item a, Section 9.2, Chapter 9).

71. The relocation status of the AHs is detailed in Table 10 below:

Table 10: Resettlement status of the AHs

No.

Wards/communes/stations

No. of

relocated HHs

No. of AHs

eligible for

resettlement

No. of AHs who

received land/resett

lement apartment

s in quarter 1/2020

No. of AHs who

received land/resett

lement apartment

s in quarter 2/2020

No. of AHs who have

received their land/resettlem

ent apartments to

the end of quarter 2/2020

No. of AHs that have

not received

resettlement

land/apartments


1 Tay Tuu and

Xuan Phuong 0 0 0 0 0 0

Total A 0 0 0 0 0 0


1 Depot 90 21

0 0 21 0

2 Access ramp

Total B 90 21 0 0 21 0

C. Chem - Ha Dong (Underground 110kv high voltage line)

1 Phuc Dien 0 0 0 0 0 0

Total C 0 0 0 0 0 0


1 CP01&CP02 0 0 0 0 0 0

Total D 0 0 0 0 0 0

E. Underground station (CP03)

1 Station S9 8 8 0 3 8 0

Additional land

acquisition of

Station S9

1 1 0 0 1 1

2 Station S10 18 18 1 0 18 0

Additional land

acquisition of

Station S10

1 1 0 1 1 0

3 Station S11 43 43 0 2 43 0

4 Station S12 38 38 0 0 38 0

Total E 109 109 1 6 108 1

Total 199 130 1 6 129 1





7.3. Relocation of public works

72. MRB has been proactively coordinating with the governing bodies in the entire process

of construction and relocation of underground structures to meet the handover progress of

the site and the construction plan for each phase of the contractor as proposed. At the same

time, the MRB closely coordinated and exchanged information with the People's Committees

of the districts and wards to make the most favourable for the public works managing

agencies in the process of relocation and re-arrangement of public works.

73. Till the reporting period, public facilities such as electric poles, transmission lines,

communication lines, public structures and other public facilities have been basically

dismantled and replaced by new ones to hand over the site for the Project. The relocation

and demolition of the executing agencies met the construction progress of the Project and

the standards and regulations of the management agencies.

VIII. INCOME RESTORATION

8.1. For AHs at the depot and access ramp (Phase 1)

74. The Income Restoration Activities in Phase 1 was implemented between 2006 and

2008, and the land acquisition was only on agricultural land of Tu Liem DPC (now is Bac Tu

Liem DPC).

Table 11: Support for income restoration of AHs (Depot and access ramp Phase 1)

Items Decision by HPC Status Plan

Support

for AHs

due to

previous

land

acquisition

at the

affected

area

AHs that were acquired over 30% of agricultural land

were entitled to cash support for occupation change

training and the support amount for occupation

training and occupation change is 25,000 VND/m2

Completed N/A

According to the content of Official letter

No.3667/TTTP-P2 dated August 6, 2019, Hanoi

Inspectorate is proposing to HPC to consider

supporting with 5 times of the agricultural land prices

according to the land prices decided at the time of

approving the additional plan for 135 AHs. HPC has

issued Official letter No.9820/VP-GPMB dated

October 16, 2019, assigned DONRE to preside over

and coordinate with the Department of Finance, Hanoi

Inspectorate, Bac Tu Liem DPC to solve it (for details,

please see Item 9.2 Chapter IX)

Not

Completed

Q3, Q4/

2020




8.2. For AHs in depot and access ramp (Phase 2)

75. The Income Restoration Activities in Phase 2 was implemented from in 2014 and

ended in 2016 in accordance with the policies of the uRP approved for the depot and access

ramp (Phase 2). The Bac Tu Liem DPC developed an income restoration plan applying the

RF for the underground stations section for the AHs. The DCARB made plan and decision

and paid 100% payment this support to AHs.

76. The policy to support stabilization and job change was applied according to Decision

No.23/2014/QD-UBND dated June 20, 2014 and Decision No.3855/UBND-DT dated 28 June

2016 by HPC. Please see the detailed in Table 12:

Table 12: Support for income restoration of AHs (Depot and access ramp Phase2)

Kinds of support 13 Status Plan

Support for job change by 5 times of agricultural land prices

based on the unit prices stipulated

Completed N/A

Support for living stabilization equal to 2,160,000 VND/person Completed N/A

The AH members who have completed the vocational training

with graduated certificates are supported with cash which

equals to 7,000,000 VND/person for tuition and 4,650,000

VND/person for buying practical toolkits

Completed N/A

Support for vulnerable AHs Completed N/A

Suport for directly operating business without business license Completed N/A

Support on stabilization of production and business Completed N/A

Displacement support/ transportation allowance Completed N/A

Support for rental allowance Completed N/A

Support for self-relocating No (No AHs

chose self-

relocating)

N/A

Bonus for timely handover of land Completed N/A

77. The livelihood restoration policies based on the updated RP in relation to the depot and

access ramp phase 2, include:

Table 13: Support follow uRP of AHs (Depot and access ramp Phase2)

Items Provisions in the URP Status Plan

Supporting the

connection of

microfinance

loans to

Supporting the connection of microfinance loans to

households affected by the construction of the depot so

that they can re-establish shops at suitable locations or

rebuild houses for rent. The DPC has widely

Completed N/A

13 Decition No.23/2014/QD-UBND dated 20/6/2014 and No. 3855/UBND-DT dated 28/6/2016 of HPC.




Items Provisions in the URP Status Plan

households

affected

communicated the microfinance support in policy banks

for the households in each WPC. Households that are

interested can directly go to the policy banks at the

WPCs where they live to get advice of bank staff on

preferential loans with very low interest rates and get

facilitated the preparation of loan documentation

Prioritize the

recruitment of

the project

construction

and operation

for those of

both gender

who are

interested in

and capable

enough

MRB coordinates with the Metro Operations Company

and directs the construction contractors to take specific

recruitment plans which are favorable to the project

AHs. The recruitment information is publicly announced

on the mass media and notified to the WPCs where

there are AHs. The WPCs will notify AHs and guide

them to apply for jobs. Employees/workers recruited by

the Metro Operations Company have been sent to

China to study and will return to work in the project

operation phase

Completed N/A

For vocational

training of the

state programs

The DPC have made public information on vocational

training courses to all project AHs. However, up to the

time of the report, there have been no cases registered

to participate in the vocational training courses. The

reason may be that they already have their own jobs

and are not interested in that

Completed N/A

78. Please see the detailed implementation results in Table 14 and Table 15:

Table 14: The payment progress for the HHs belonging to the vulnerable group (Depot

and access ramp)

No. Wards (Bac Tu Liem

district)

No. of AHs eligible to

receive support

No. of AHs

received support

The remaining AHs

that have not

received support

1 Minh Khai 3 3 0

2 Tay Tuu 25 25 0

Total 28 28 0


Table 15: Payment schedule for support production and business stabilization (Depot

and access ramp)

No. Wards (Bac Tu Liem

district)

No. of AHs

eligible to receive

support

No. of AHs

received

support

The remaining

AHs that have not

received support




1 Minh Khai 6 6 0

2 Tay Tuu 23 23 0

Total 29 29 0


8.3. For households affected by tunnels and underground stations (CP03)

79. The Income Restoration Policy for the households affected by the tunnels and the

underground stations has been implemented by MRB and the DCARBs in accordance with

the agreed regulations for the Project RP and its annexes. Table 16 below shows the details

of the benefits that have been exercised and performance evaluation.

Table 16: Support for income restoration of AHs in CP03

Items Provisions in the URP Status 14 Plan

Support for

affected

households due

to previous land

acquisition at the

affected area

The HHs whose only land was previously affected

and houses were partly demolished (partly cut out)

without relocation, now affected again (partly cut

out) but without relocation: Assistance by 1,000,000

VND/m2.

The HHs whose land was previously affected (cut

out or relocated), now totally affected and have to

relocate: Assistance by 80,000,000 VND/land

owner.

Yes/

Ongoing

Q3, Q4/

2020

Support for

relocating

houses and

assets

Cash assistance is 5,000,000 VND/HH if relocating

within the city; 8,000,000 VND/HH if relocating to

other provinces/cities

Yes/

Ongoing

Q3, Q4/

2020

Support for

livelihood

stabilization

Cash assistance is equivalent to 30kg of

rice/person/month for all family members

- For 3 months for the AHs whose houses are partly

affected

- For 6 months for the ẠHs whose houses are fully

affected

Yes/

Ongoing

Q3, Q4/

2020

Support on

stabilization of

production and

business

- For HHs who are leasing their house out for

business: (i) 30% of annual income after tax

according to the average income of 03 continuous

years if the HHs have registration and pay tax for

income from leasing out of the house or business;

(ii) 2,500,000 VND/HH if the HHs have no

registration and do not pay tax for the income from

leasing

Yes/

Ongoing

15 AHs

have

received

this

support.

Q3, Q4

/2020.

Para 81

14 There are remaining 05 HHs and 01 orgnizaton have not yet received the compensation payment as mentioned in Para 53,

54 án table 20..





- For HHs having business with license affected and

having to relocate: (i) Assistance in cash equivalent

to 30% annual income after tax according to the

average income of 03 continuous years; (ii)

Assistance for transportation of goods to the new

location; (iii) Assistance for costs of finding the new

relocation to re-establish business.

- For HHs having business without license affected

and having to relocate: 2,500,000 VND/HH

Still 41

AHs have

not yet

received

this

support.

- Assistance for vocational trainings and

employment for the affected production, business

households who have to relocate: all members of

the HHs who are in labor age and unemployed shall

be offered a free vocational training course

- Cash assistance to find job or to purchase

equipment for establishing business: 4,650,000

VND/person

Yes/

Ongoing

Q3, Q4/

2020

Support for rental

allowance

- For the HHs who have to relocate and are eligible

to be compensated on land and house, registered

for relocating to resettlement apartments: 1,000,000

VND/person. The assistance period is calculated

from the time when affected land is handed over to

the time of having the notice of receiving the

apartment

- For the HHs opt to self-relocate: 1,000,000

VND/person for 3 months

Yes/

Ongoing

Q3, Q4/

2020

Support for self-

relocating

Assistance by cash, calculated by the formula: T=

Stdc x G x 0,3, in which:

- T: Assistance amount for self- relocation

- Stdc: Area of apartment as in the individual

resettlement plan approved by DPC (m2)

- G: Average selling unit rate of the apartment

approved by Department of Construction in the

relocating building of the Project (VND/m2)

Yes/

Ongoing

Q3, Q4/

2020

Support for the

house renters

Cash assistance is VND 500,000/renting contract Not yet Q3, Q4/

2020

Para 80

Bonus for timely

handover of land

- For AHs whose residential land is totally or partly

acquired but their houses are totally demolished (i)

30,000,000 VND/HH if land is handed over within 01

day from the date of receiving compensation and

support; (ii) 20,000,000 VND/HH if land is handed

over within 04 days from the date of receiving

compensation and support; (iii) 15,000,000 VND/HH

if land is handed over within 05 days from the date

Yes/

Ongoing

Q3, Q4/

2020





of receiving compensation and support; (iv)

10,000,000 VND/HH if land is handed over on the

required land-handover date.

- For AHs whose land is partially acquired: Cash

assistance is 500,000 – 2,000,000 VND/m2

depending on the time of handover

Assistance for

the State owned

agencies and

organizations

who have land

acquired

- Cash assistance for the actual movement relating

costs

- Assistance for renting of the workplace while

waiting for the new relocation arranged by the City.

Yes/

Ongoing

Q3, Q4/

2020

80. With regards to the support the people who rent affected houses, up to the reporting

time there have been no AHs coming to receive support, even a multiple of communication

and notifications of local government. According to the land-owners, the reason is that they

have returned the rented houses and moved for a long time and can’t contact them to inform

them to receive money.

81. Regarding the support of business stabilization: MRB has been working closely with

HPC15, Hanoi Tax Department16, and the Tax Departments of Ba Dinh, Dong Da and Hoan

Kiem districts to request the Tax Departments of Hoan Kiem17, Ba Dinh and Dong Da

districts18 to confirm the average income of business AHs. In order to ensure the rights and

equity of the remaining 41 AHs, MRB will coordinate and request the People's Committees,

Tax Departments of Ba Dinh and Dong Da districts to provide this confirmation and

payments for these remaining APs in Q3-Q4/2020. Till the period of preparing this report,

among the total of 56 business AHs by Package CP03, only 15 AHs have received business

support, of which 11 AHs in Station S9 and 04 AHs in Station S12, Hoan Kiem district, and

the remaining 41 AHs have not received.

15 Official Letter No.2281/UBND-TNMT dated April 8, 2015 regarding the supplementary support policy (applied to

the underground part), including the support for the stability of production and business for business households

that have registered or unregistered business or tax-free.

16 Official Letter No.67423/CT-QLD dated 13/10/2017 requesting the Tax Departments of Ba Dinh, Dong Da and

Hoan Kiem districts to confirm the average income after tax of business households.

17 The Tax Department of Hoan Kiem district has sent Official Letter No.14935/CCT-CN-THD dated August 1,

2018 to Hoan Kiem District Investment Project Management Board to confirm the average income after tax of 12

HHs.

18 On May 20, 2019, the MRB sent an Official Letter No.1032/DDDT-THDA1 to the Tax Department of Dong Da

district, requesting the determination of the average income after tax for households doing business in the site

clearance area for the construction of the underground station S10 of Hanoi City Railway Project. But so far, the

MRB has not received a response from the Tax Department of Dong Da district.




Table 17: Payment for support production and business stabilization in package

CP03

No.

Tunnel and

underground

stations

Total number

of business

AHs

No. of AHs that

received payment for

production and

business support

No. of AHs that have

not received

payment for

production and

business support

1 Station S9 13 11 2

2 Station S10 10 0 10

3 Station S11 18 0 18

4 Station S12 15 4 11

Total 56 15 41

Source: Internal monitoring reports of DCARBs

82. As envisaged in the RF and RP/uRP for the underground section “any temporary

livelihood impacts during construction shall be compensated”. This concern has been raised

during the mission in April 2019 and at the meeting in November 2019 with HPC, ADB

continued to mention the consideration of policy support for temporary/ long-term impacts on

business households during project construction in the surrounding area of Project fences (at

stairs of floating station and underground station, surrounding project fence...). HPC

Chairman replied that “Vietnamese law has not regulated yet, however, HPC will consider

reducing business tax for households if they have a legitimate opinion, but so far there is no

specific decision for this. The MRB will continue to report to the HPC and the interagency

review of this request and ADB will have a further discussion with the HPC in the next

missions.

IX. GRIEVANCE REDRESS MECHANISM

9.1. Legal basis for settlement of complaints and problems

83. In accordance with ADB Safeguard Policy 2009, the Borrower shall establish and

maintain a grievance redress mechanism to receive and facilitate the resolution of the

concerns of project affected residents. According to ADB’s requirements, the project

grievance redress mechanism (GRM) has been developed since the project preparation

phase and the contents of the grievance redress mechanism was consulted with the affected

people and communities in the consultation meetings.

84. A grievance redress mechanism has been developed and complete by MRB on the

Borrower's legal basis 19, seeking opinions and compliments of the specialized agencies of

19 The Borrower's legal basis: (i) Law on Complaints No.02/2011/QH13 dated 11/11/2011 of the National

Assembly; (ii) Government Decree No.75/2012/ND-CP dated October 3, 2012; (iii) Circular No.07/2013/TT-TTCP

dated October 31, 2013 of the Government Inspectorate; (iv) Decision No.80/QD-UBND dated 14/11/2014 of

HPC.




HPC, local authorities at all levels, and meaningful consultations with the affected

communities and AHs.

85. At the present time, ADB and MRB have worked closely with the stakeholders

throughout the process of (i) development of the GRM content, (ii) reviewing and collecting

stakeholders’ opinions and finalizing the regulations of MRB.

86. MRB acknowledges that: (i) Complainants are liable to freely opt whichever channels

they want to submit their complaints, i.e. local authorities at all levels, MRB office or MRB

representative at the construction sites. However, as of the monitoring period, no complaints

have been sent directly to MRB; (ii) The analysis of the receipt of letters, how to send

complaints, where to send complaints, and consultation with people shows that most project

AHs understand that local authorities20 will be the preferred agencies for them to address

their concerns. On the other hand, all project AHs understand and trust the Project

Grievance Redress Mechanism that they have been consulted about and was made public;

and (iii) Depending on the simplicity or complexity of complaints, within a week after

receiving the information, MRB will take timely action in providing information, closely

coordinating with the specialized agencies, DPC, WPC, report to HPC for instructions to

resolve complaints as soon as possible.

87. Regarding the Complaint Grievance Redress Coordination Regulation, although MRB

has made great efforts and powerful actions, the mechanism is still in the completion process

have not been approved by HPC until the preparation of this report and ADB will continue to

comment on this with the HPC (the preparation process for this mechanism is presented in

Section 3.1, Appendix 3 of this report). On September 25, 2019, HPC issued Official Letter

No.9003/VP-DT stating that the coordination mechanism for resolving complaints of

organizations and individuals relating to the project implementation should be implemented in

accordance with the laws and regulations stated in Decision No.80/QD-UBND dated

November 14, 2014 of HPC (compare are present in table 18)

20 Most complaints have been filed with the local authorities including the WPCs, DPCs, or HPC and/or Hanoi

Inspector.




Table 18: Similarities and differences between ADB and HPC policy on GRM

No. Criteria (*) Content of

Decision No.80/QD-UBND dated November 14, 2014 of the HPC

Comment, Review

(Difference/ similarity)

a How does HPC view and

maintain records of qualifying

complaints from the project

stakeholders?

There is the cooperation and participation of the advisory bodies to scrutinize

records, at the same time, there is a clerical department that keeps records

on a careful legal basis of eligible claims of the project stakeholders i.e. the

DPCs of Bac Tu Liem, Cau Giay, Ba Dinh, Dong Da and Hoan Kiem as well

as the people's committees of the wards, MRB, contractors and other related

agencies.

Similar

b How to actively solve with

complaints?

Immediately after receiving complaints, we classify the complaints and have

the advisory agencies reviewing the legality and responding to the

complaints, petitions or inquiries in accordance with the legal regulations. In

addition, at the people's committees of the districts, wards, MRB set specific

reception schedule to record people’s comments and to reply their letters to

improve the quality of the complaint settlement.

Similar

c How is the provision of the

information about the

selected mechanisms or how

to take action to resolve

complaints?

The provision of the information about the selected mechanisms or how to

take action to resolve complaints have been manifested before and during the

project implementation, since the dissemination of the project information,

socioeconomic surveys, and public consultation meetings have been carried

out at the people's committees of the districts, the wards, and MRB in

accordance with ADB's guidance.

Similar

d How are periodic reports that

summarize number of

complaints received, number

resolved and settlement

results of complaints or

actions selected, prepared?

Periodic reports that summarize number of complaints received, number

resolved and settlement results of complaints or actions selected are

prepared on the weekly, monthly, quarterly basis, including holding review

meetings to learn from experiences.

Similar




No. Criteria (*) Content of

Decision No.80/QD-UBND dated November 14, 2014 of the HPC

Comment, Review

(Difference/ similarity)

e How are reports submitted to

ADB as required?

HPC has been assigned MRB to prepare quarterly social reports such as

resettlement monitoring reports, environmental reports, gender action reports

and other related reports as required in Loan 2741 as well as ADB - SPS

2009.

Similar

f The content is not stated in

loan term 2741

The information is promptly and transparently disclosed including documents

related to complaints, actions to resolve complaints, coordination, urge and

consultation before issuing decisions, inspection, examination and

supervision and periodic reports made by concerned agencies at each level

such as the City Inspectorate, the City People's Council and National

Assembly deputies and is strictly complied with the provisions of the laws of

Vietnam.

There is a preeminent

difference in the participation

of the advisory agencies

before issuing decisions,

inspection and supervision by

concerned agencies at each

level such as the City

Inspectorate, the City

People's Council and

National Assembly deputies

and is strictly complied with

the provisions of the laws of

Vietnam.

g Eligible complaints This includes complaints of any service provider, anyone responsible for

project implementation, complaints of misuse of fund and other unusual

behaviors, and complaints due to any safeguard issues, including

resettlement, environment, ethnic minorities and gender relating to the

project.

MRB established a Grievance Reception, Screening and Resolution Unit

(GRSSU) in October 2018.

Complied

(*) In the requested loan term as well as the content of ADB's letter dated February 20, 2020 to the HPC.




Table 19: Project's complaint statistics information 21

Status

Land acquisition &

resettlement- Depot Land acquisition & resettlement- CP3 Construction

Total

2017 2019 2020 2017 2018 2019 2020 2019 2020

Q3 Q2 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q1 Q2 To

date %

Receive (quarterly) 42 0 6 0 0 40 44 0 0 13 1 1 3 3 0 9 0 9 0 0 9 0

Receive

(cumulative) 42 42 48 0 0 40 84 84 84 97 98 99 102 105 105 114 114 9 9 9 171 100

Settlement

(quarterly) 0 0 0 5 5 0 0 1 4 62 5 8 11 5 2 0 6 0 3 0 119 69.6

Unresolved (end of

Quarter) 42 42 48 43 43 40 84 83 79 30 26 19 11 9 7 0 3 9 6 0 52 30,4

Data collected from Q3-2017 through the end of the reporting period

21 Before the mobilization of PMS2, the grievance statistic has not been updated. The national resettlement specialist under PMS2 has supported MRB to collect data and establish a

monitoring system for grievance management. This number was consolidated from all Internal Quarterly Resettlement Monitoring Report of the Project (QIII/2017 to now). Therefore,

there is no exact grievance statistic data before the Q3/2017.




88. According to the Internal Monitoring Report, by the end of Quarter 2/2020, the project

received 171 complaints22 and exists 52 complaints relating to the compensation and

resettlement, of which 43 complaints are relating to the depot and access ramp and 09

complaints are relating to Package CP03. Compared to the previous monitoring, the number

of outstanding complaints is 64 cases, thus, 12 complaints have been resolved till this

reporting period. However, it must be objectively assessed that the resolution has been on

time, both in settlement timeline according to the Vietnamese laws and the Project GRM and

at all levels, especially Hanoi Inspectorate and Nam Tu Liem DPC. The statistics of

complaints from 2017 up to now are presented in Table 19 above.

9.2. Complaints in the depot and access ramp

89. In fact, there are some persistent complaints from AHs in relation to the project

continuously sent to ADB and MRB (especially complaints groups phase 1 represented by

Mr. Kiem and phase 2 represented by Mrs. Tham). These complaints have been resolved by

the HPC, the Inspector of Hanoi City, the DONRE, relevant agencies and the Bac Tu Liem

DPC in accordance with the Law, but the households still submit petitions. MRB has actively

coordinated with ADB and AHs that have complaints to forward their complaints to the Bac

Tu Liem DPC and Hanoi Inspectorate for consideration and resolution. The successive

Consultant will work with MRB to organize meeting, collect information (of Mr. Kiem and Ms.

Tham and his followers), analyze, synthesize and include in the next report (the details in

Section 3.2, Appendix 3).

a) Phase 1:

90. Household complaints are mainly related to the job change support. Follow the Official

letter No.3667/TTTP-P2 dated August 6, 2019 of Hanoi Inspectorate recommended that HPC

should consider supporting equal to 5 times of the agricultural land prices based on the land

prices at the period when the additional plan is approved. The HPC has assigned the Bac Tu

Liem DPC to clarify the budget for additional support for each household, but until the

reporting period, there was no result. The MRB needs to advise the HPC accelerate the next

steps to pay additional support to the AHs and to completely resolve this complaint.

b) Phase 2:

91. Opening with 56 complaints dated December 26, 2015, mainly related to the conditions

for allocation of resettlement land and other contents. According to the internal quarterly

monitoring reports, the complaints started in 2014. Bac Tu Liem DPC and the concerned

agencies have repeatedly resolved but the majority of the AHs disagreed with the settlement

and continued to file the complaints to the superior, and when they still disagreed with the

resolution of the local authorities, they filed the complaints with the ADB for the final on

February 15, 2020.23

22 The grievances of AHs by the Project have been submitted to WPCs, DPCs, Ha Noi PC and even to ADB. 23 Related to 69 households who have to relocate but are not eligible for resettlement land and some other

recommendations




92. In Appendix 4 - External report on resettlement monitoring Q3 and Q4/2019, the

External Resettlement Monitoring Consultant gave some comments in the section of the

comments of the External Resettlement Monitoring Consultant as follows: “It is

recommended that ADB and/or MRB request HPC and Bac Tu Liem DPC to review the case

of HHs: Nguyen Van Luan and Nguyen Thi Tinh, before the Tay Tuu WPC ward coerces

them to avoid that they have not received satisfactory answers and continue to complain”. In

this reporting period, the AHs is still being considered and settled by Hanoi Inspectorate, in

coordination with Bac Tu Liem DPC, Tay Tuu WPC and relevant agencies in accordance

with the current law. Coercive measures to dismantle construction works encroaching on

agricultural land, are still applied by Tay Tuu WPC to ensure the land handover progress for

the project implementation. (Details for this case are in section 3.3 - Appendix 3, this Report).

However, up to the date of enforcement follow the Decition of Tay Tuu WPC:

- The MRB cooperated with the Construction Contractor to mobilize and persuade

household agree to move out of the project area. In addition, the Contractor provided a cash

support to the household with VND 30 million and arranged workers and vehicles to help

dismantling, transport the household's property to the rental house.

- The successive Consultant will continue to work with MRB to collect information related

to this case in the following report.

c) Complaints about cracked houses due to construction impacts

93. Immediately after receiving information and complaints from several AHs living at 70

Tay Tuu Street, Tay Tuu ward, Bac Tu Liem DPC (at the access ramp of Package CP01),

MRB issued letter directing the construction contractors and requesting the local authorities

to coordinate to settle complaints24 (the details of the process of handling complaints by the

stakeholders are presented in (Section 3.4, Appendix 3- This report).

94. Accordingly, in addition to adjusting construction technical measures to not continue to

affect people's houses, MRB has coordinated with the specialized agencies to identify the

cause and agreed to assign the construction contractors to be responsible for repairing

cracks for the AHs right after completion of the construction of access ramp. In the end of

Quarter 1/2020 and Quarter 2/2020, complaints of AHs due to the construction in this depot

area have been resolved.

9.3. Complaints in package CP03

95. For Station S11, there are currently 3 cases: surveying the bearing strength of the

whole house; inheritance procedure; and the proposal to buy one more resettlement

apartment, that have not been resolved. The entire amount of compensation and support of

the three above AHs has been transferred to the local State Treasury in accordance with the

law. With househlod Mrs. Nguyen Kim Anh, Address No, 23 Quoc Tu Giam street, Văn

Chương ward, Dong Da District. Immediately after receiving recommendations from the AHs,

MRB worked with relevant agencies to complete the procedures for the inspection.

24 Official Letter No.440/DSDT-DA1 dated 8/3/2019 and Official Letter No.945/DSDT-VP-DA1 dated 10/5/2019




- On April 8, 2019, the Urban Management Department sent a document to the DOC

and the Inspection Department to agree on the content of the MRB guidance;

- On June 21, 2019, the Dong Da DPC issued Official Letter No.1098/UBND to MRB to

request to hire a qualified verification unit according to the law; and

- For hire a verification, MRB have to adjusted the budget estimates for the

implementation of compensation, support and resettlement for the construction of the

underground stations: S10 and S11, mentioning the funding for the appraisal. By the end of

Quarter 2/2020, it is still waiting for the approval of the Dong Da DPC;

- According to MRB, details of the evaluation will be made public only after there is the

HPC's approval. Therefore, the details about the process of evaluation, appraisal and

approval of results will be updated in the next report;

96. As for Station S10, in quarter 2/2020, there are 3 cases: 02 AHs are relating to the

proposal to buy more resettlement apartments; and one organization has not provided a

bank account for MRB to pay compensation and support.

97. As for Station S9, 08 AHs complained about the construction of ventilation system of

Station S9. Hanoi Inspectorate has inspected the complaints and answered the AHs in

writing. Based on the conclusion of Hanoi Inspectorate, HPC has issued Notice No.100/TB-

VP that there will be coercive measures by the end of 2018 against 8 non-compliant AHs.

However, due to the Contractor has yet to provide a specific plan for construction of this

section, the local authorities postponed the force eviction still now. With the adjusted

technical solutions for the ventilation system25 and the propaganda and campaign of the local

leaders so far, most of these AHs have accepted the design plan for the ventilation system,

in which 6/8 AHs have received compensation. Particularly, household Mrs. Nguyen Thi Van

Anh has requested additional support in house repair and additional support for land

acquisition two times26 and is being considered for settlement.

98. The affected business during the project construction as questioned are the preliminary

presentations in Para 82 of this report, and the updated information will be in the next report.

MRB has been working closely with the stakeholders to resolve complaints of the AHs and

organizations. The details of complaints or problems in priority area of Package CP03 are

recorded in Table 15 below.

25 The MRB and the consultants researched and applied the most advanced European technology solutions,

referring to the current technical standards and guidance of the Ministry of Construction to adjust the design of

ventilation system at Station S9 which can be applicable for the whole project. The ventilation shaft designed in

S9 has been reviewed and agreed by the Ministry of Construction, the Ministry of Justice, HPC and other

departments (DOC, Department of Planning and Architecture, Hanoi Inspectorate, and relevant agencies).

26 The documents related to the resolution of this petition include: (i) Official Letter No.2254/UBND-DSDT dated

October 12, 2018 of the Ba Dinh DPC and the MRB, requesting HPC for approval: (ii) Official Letter No.8550/VB-

GPMB dated October 30, 2018 of HPC, assigned the DONRE to preside over and coordinate with the DOF, the

DOC and the relevant agencies to inspect and guide Ba Dinh DPC to implement in accordance with the

regulations and ensuring synchronous policies in the city; (iii) Official Letter No.2855/STNMT-CCQLDD dated

April 8, 2019 of the DONRE, reporting to HPC on the opinions of the DONRE on the request for additional support

for house repair and additional support for land acquisition 2 times and instructing the Ba Dinh DPC to implement

the compensation plan in accordance with the law.




Table 20: Contents of the complaints or problems in Package CP03

No. Stations

Total Content of complaints or problems/and resolution of the

concerned parties AHs Organizati

ons

1 S9 3 0 For the first land acquisition:

- 06/08 AHs that disagreed with the location of the ventilation system designed near people's houses agreed with the project policy and received money and handed over the land in April 2019, after being settled by Hanoi Inspectorate and technical solutions of the project.

- 02/08 AHs have not agreed to receive money and MRB is cooperating with the DPCs and WPCs to continue convince them.

For the second land acquisition:

- 01 AH is in the payment procedure: the DPC is checking the authorization documents and claiming the inheritance to complete the payment procedure (Trieu Hoang Trung's);

- 03 AHs have not agreed to receive compensation money and MRB is cooperating with the DPC and WPC to continue convince them.

2 S10 2 1 For the second land acquisition:

- 02 AHs have not agreed to receive money because they do not agree with the compensation plan and is claiming to buy one more resettlement apartment.

- 01 organization: Pullman hotel has not provided bank account for MRB to transfer the compensation money.

3 S11 3 0 - Household Kim Anh - 23 Quoc Tu Giam is in the process of house bearing strength assessment after being partially acquired before handing over.

- Household Do Viet Hung - 43 Quoc Tu Giam, handed over the land to the project but due to the inheritance procedures, they have not received a resettlement house.

- Household Nguyen Van Thuan - 27K, has handed over the land to the project and is claiming to buy one more resettlement apartment, so he has not received compensation money.

Total 8 1 9

Note: - In quarter 2/2020, there are 3 more cases of 2 AHs and 1 organization. Therefore,

the total number of complaints or problems in Q2/2020 is 9 cases relating to Package CP03.

- The whole amount of compensation and support money of AHs that have not agreed to

receive will be transferred to the local State Treasury. After they complete the procedures or

agree to receive money, MRB will pay them in full as prescribed.

X. ASSESSMENT OF IMPLEMENTATION OF COMMITMENTS

99. According to the Memorandum of Understanding (MOU) of the Donors’ Compliance

Review on 18-29 November 2019, the contents agreed among ADB, the Donors, HPC and

MRB will be reviewed and evaluated in the period when this monitoring report is preparing.

By the end of Quarter 2/2020, there are still a number of issues that need to be committed to

implement in the coming time, details for comparison are in the table 21. For the Loan terms




compliance status Loan 2741 – VIE on Resettlement and safeguard measures are present in

table 22 below.

Table 21: Comparison of the implementation progress of MOU in November 2019

No.

Action plan in MOU in

November 2019

Performance results in quarter

2/2020 Adjustment

completion

time Content Completion

time Content Reason

1 The remaining 6 AHs have not been paid;

15 AHs and 6 organizations due to additional land acquisition have not been paid

Q1/2020 01 AH has been paid. The remaining 5 AHs have not been paid.

9/15 AHs and 5/6 organizations have been paid. The remaining 6/15 AHs and 1/6 organizations due to additional land acquisition have not been paid.

Complaint

s have not

been

settled

Q3/2020

2 Handing over

resettlement

apartments to 4

remaining AHs.

Handing over resettlement apartments to 3 AHs due to additional land acquisition

Q1/2020 All 04 AHs have been handed over.

2/3 AHs due to additional

land acquisition have

been handed over and

the remaining 1/3 AHs

has not been handed

over.

Complaint

s have not

been

settled

Q3/2020

3 Settlement of the remaining 49 complaints

Q2/2020 There are 3 problems or complaints due to additional land acquisition. So the total of 52 complaints or problems need to be resolved.

Complaint

s have not

been

settled

Q3/2020

4 Submission of compensation, support & resettlement policy for the tunnels that is implemented by HGU and the subcontractors LHC.

Q1/2020 MRB has instructed HGU/LHC to complete the Policy according to the contributions of the ADB and stakeholders. On June 25, 2020, it was submitted to the HPC for consideration and approval. There is a need for a specific policy to restrict land use on the tunnel and the tunnel ROW (Details of process are in Section 3.4,

HPC needs to review and approve a specific policy for the restricting land use

Q3/2020




No.


November 2019


2/2020 Adjustment

completion


time Content Reason

Appendix 3).

5 Submission of the updated resettlement plan appendix for the impacts of the tunnels construction - Package CP03

Q2/2020 Immediately after ADB and HPC approved the compensation and resettlement policy for the impact of the tunnels, the HGU submitted the uRP appendix for the impacts of the tunnels construction to MRB, ADB and HPC for approval. For the above issue, ADB and MRB will need further discussion.

Waiting for approval of HPC.

Q3/2020

6 Submission of the completion report of the implementation results to ADB and HPC on the compliance with the application of the uRP approved in August 2015 for AHs due to the additional land acquisition in Station S9 and Station S10.

Q1/2020 ADB will support MRB by mobilizing an expert to prepare a RP Addendum for the additional land acquisition in S9 and S10

The

agreed

MOU in

April, 2019

and

November,

2019

Q2/2020

Q2/2020 ADB will support MRB by mobilizing an expert to prepare a Due Diligence Report (DDR) for the additional land acquisition in S9 and S10

Q3-Q4/2020

7 Resolving complaint continues at the depot and access ramp for AHs

Q1-Q4/ 2020 According to Point a

Section 9.2 and

Appendix 3

Wait for DONRE to preside over resolve

Q3/2020

8 Approving the Coordination Regulation on complaint settlement

As soon as

possible

According to Section 9.3

and Appendix 3

Q3/2020

9 Assessment of temporary effects during construction

Q4/2019 Hanoi DOT has approved the Traffic Management Plan to minimize temporary impacts caused by the Project's construction, in

HPC will consider reducing the rental rate for business

Q3/2020




No.


November 2019


2/2020 Adjustment

completion


time Content Reason

which impacts of barriers on business households will be taken into consideration.

MRB and HPC have not

yet received feedback

from the people about

the impact of the

construction of the

barriers.

HHs affected by the barriers.




Table 22: Loan terms compliance status Loan 2741 – VIE on Resettlement and safeguard measures

No. Description

SPS Requirements/ Loan Terms

Content

HPC will do and request MRB to guarantee that

Comments

(Problems)

a The RP for the project is implemented in accordance with its

terms;

Land acquisition is not yet completed for the

underground section. Some outstanding grievances at

the depot and access line sections are being addressed.

Partially

complied

b All land and rights-of-way required for the projects are made

available in a timely manner;

Land handover for the underground section is

significantly delayed.

Partially

complied

c The provisions of the RP, including compensation and

entitlements for APs, shall not be downgraded and are

implemented in accordance with all the Borrower's applicable

laws and regulations and SPS;

Has been implemented strictly according to RP / uRP

and appendices, which have been approved.

Complied

d All APs are consulted and given adequate opportunity to

participate in resettlement planning and implementation;

APs are consulted during RP preparation, updating,

implementation and monitoring.

Complied

e Compensation and resettlement assistance are given to APs

prior to their dispossession and displacement;

Compensation, assistance and resettlement for AHs by

underground stations will be completed in Quarter 3 -

Quarter 4 of 2020.

Partially

complied

f Timely provision of counterpart funds is made for land

acquisition and resettlement activities;

Budget is available for land acquisition and resettlement. Complied

g Any obligations in excess of the RP budget estimate are

promptly met;

h APs are at least as well off as they would have been in the

absence of the project;

Business support will be provided to 41 AHs in

underground stations in Quarter 3 - Quarter 4 of 2020.

Partially

complied

i The RP is revised as necessary to reflect any significant material

changes in the project scope, and submit any such changes to

ADB for its acceptance;

The RF and the RP for the Underground Section have

been updated reflecting the provisions of the new Land

Law 2013 and other recently issued regulations and

Complied




No. Description

SPS Requirements/ Loan Terms

Content

HPC will do and request MRB to guarantee that

Comments

(Problems)

covering all additional land acquisition impacts by the

Stations.

j HRB supervises the contractors to ensure compliance with

requirements of the RP;

Has been complying with the request of the sponsor Complied

k Adequate staff and resources are committed to supervising and

monitoring implementation of the RP; and

MRB had establishment of the Grievance Receiving,

Screening and Settling Unit (GRSSU) assigned

dedicated staff to supervise and monitor RP

implementation.

Complied

l An external monitoring agency, acceptable to ADB is engaged

by HRB before the conduct of detailed measurement survey to

monitor compliance and forward reports to ADB and HPC as

specified in the RP.

The external resettlement monitoring report Quarter 1 -

Quarter 2 of 2020. will be submitted in November, 2020

(Delayed from requests due to personnel changes) and

Quarter 3 - Quarter 4 of 2020 will be submitted in

January, 2021.

Partially

complied

m Policies and resettlement action plans appendix / temporary

resettlement for impacts of the construction of the tunnel

Must be approved in Quarter 3 - Quarter 4 of 2020,

before the implementation of the drilling Tunnel

Partially

complied




XI. UPDATE RP FOR IMPACTS OF TUNNEL CONSTRUCTION (CP03)

100. Due to effects that possibly take place during the construction of the underground

tunnels on the households living along the tunnels, HGU was required to prepare a Building

Condition Survey (BCS) report and a Building Risk Assessment (BRA) report. Based on the

BCS report, the BRA report and the current regulations, the contractors must identify all

potential impacts, mitigation measures and prepare a Compensation and Resettlement

Policy for the impacts of the tunnels construction. At the report period, HGU preliminary

identified 11 affected buildings of 10 households and the BCS and BRA activities are being

carried out by HGU with specialized machines. The final information will be updated when

HGU completes the BCS and BRA and submits the official report to MRB and ADB for review

and approval.

101. According to HGU's request at the end of 2018, MRB has approved LHC (as the

subcontractor) to carry out research and propose compensation, support and resettlement

policies for the impacts identified from the above BCS, BRA and other social impacts (if any),

and update these policies to the RP of the tunnel. From September 2018 to October 2019,

HGU/ LHC cooperated with MRB and DPCs to implement activities of (i) disseminating

information; (ii) socio-economic survey; (iii) consultations with the community, local

authorities at all levels, relevant authorities and prepare proposals for policies.

102. HGU/ LHC has prepared 2 plans on compensation, support and resettlement policies

for 10 households of 11 buildings identified through BCS, and consulted with the

stakeholders. MRB actively took the lead, coordinated collecting comments from ADB and

concerned agencies and finalized and submitted to the HPC for consideration and approval

on June 25, 2020.

103. In order for HGU/ LHC to have a basis for researching and proposing appropriate

solutions and improving this uRP in Q3/2020, it is essential to have a mutual agreement

between ADB, MRB and HGU in determining the impacts through BCS and BRA.

104. Details of stakeholder activities are provided in Section 3.5, Appendix 3.




C. CONCLUSIONS AND RECOMMENDATIONS

XII. CONCLUSIONS

105. The project dissemination of information in general and the project's compensation,

support and resettlement policy in particular have been jointly implemented by MRB with the

consulting units and the concerned parties. Most of the AHs, relevant local officers

interviewed by PMS2 Social Safeguard Specialists, as well as MRB officers confirmed they

received complete and up-to-date project information as well as information on

compensation, support and resettlement policies from implementing unit.

106. The project's compensation, support and resettlement policies have been meaningfully

consulted and promptly and fully disseminated to AHs and communities. This is an important

base to receive the consensus and support of people and communities towards the project in

addition to promptly resolving questions, petitions, complaints and somewhat satisfactorily

resolving outstanding complaints.

107. The detailed measurement survey (DMS) of affected assets has been fully informed to

the AHs by the DCARBs and MRB in an open and transparent manner. The heads of AHs

and representatives of MRB, local authorities, the Site Clearance Steering Committee of the

City and the DPCs in the project area have been fully involved in the entire DMS process.

Shortcomings and errors in the DMS process have been promptly reviewed and additionally

adjusted.

108. The compensation replacement costs have been applied to all affected assets and

affected land and made publicly available to AHs. The compensation for payment has been

done in accordance with the procedures and paid one time to the APs at the WPCs

headquarters and at least one month before construction.

109. At the time of making this report, social safeguard documents (it‘s a RP Addendum/

DDR as agreed between ADB and MRB) for the additional land acquisition in S9 and S10

have not been prepared for the submission to ADB and HPC for approval to comply with

SPS 2009 – ADB.

110. The project's compensation, support and resettlement has been transparently

implementing by HPC, MRB, the DPCs, the DCARBs and the DCLDFs. The resettlement

land plots and apartments have been fully and promptly prepared to meet the resettlement

needs of AHs. Information on the resettlement sites has been publicly announced and AHs

can visit the resettlement sites many times. The resettlement land plots and apartments have

been selected in the form of a transparent public draw.

111. The additional supports to help AHs to soon restore their livelihoods and income

specified in the project's RF, RP and uRP have been fully implemented and highly

appreciated by AHs and the communities.

112. With regard to the complaints in Package CP03, MRB has worked closely with HPC,

the DPCs, the DCARBs, Hanoi Inspectorate, COH Reception Committee and relevant




agencies to continue resolving and promptly deal with the arising in the coming time, in order

to minimize social impacts of the project. With regard to the complaints that have been for

many years in the depot and access ramp and have not been completely resolved and

caused frustration and difficulties in livelihood restoration of AHs, it is very necessary for

HPC to pay more attention and drastic directions to settle them.

113. Some issues in the MOU27 in November 2019 that have not been implemented on

schedule as agreed still need more attention and settlement of HPC and the relating

agencies.

114. The approval of compensation, support and temporary resettlement policy and uRP for

tunnel has not been completed according to the plan outlined by the following reasons: (i) the

scope and method of determining impacts; (ii) remedial options for impacts; (iii)

compensation and support policies for limited land use; and (iv) selecting funding sources to

use for compensation... On the other hand, there is inconsistency between ADB, MRB and

HGU in identifying impacts and remedial options which is a factor influencing implementation

progress.

XIII. RECOMMENDATIONS

Para Activity recommendations Responsible/

coordinating Timeline

115. In order to ensure the project progress, more attention

and drastic direction of HPC and the close coordination of

the relevant agencies of the City, DPCs, WPCs with MRB

in the entire process of the project compensation, support

and resettlement is very necessary.

HPC/

MRB

Q3/

2020

116. MRB needs to closely monitor and urge the consultants to

promote information disclosure and community

consultation that has been done very well previously. At

the same time, attention to the efficient disclosure of

information and meaningful consultation with the

stakeholders during the preparation of the uRP Appendix

for the tunnels section.

MRB/

Consultants

Q3, Q4/

2020

117. Although the remaining un-handed-over/acquired land

area is not many (94.72 m2) in Package CP03 (including

the additional land acquisition areas at Station S9 and

Station S10), MRB needs to urge the DPCs and the

DCARBs to urgently complete the land acquisition,

handover the sites to the construction contractors in the

DPCs/

MRB

Q3/

2020

27 The MOU of the Donor Compliance Review Mission, which took place 18-29 November 2019, was agreed

between the ADB, the Donors, the HPC and the MRB.






third quarter of 2020 to ensure not to affect the completion

of the project.

118. The progress of approving compensation plan in Quarter

1 and Quarter 2 of 2020 has basically been completed,

however, about VND 27 billion still has not been

disbursed. MRB should urge the DPCs to organize

advocacy delegation with the participation of the local

mass organizations to convince AHs to receive

compensation money and to complete legal procedures to

protect construction and ensure the project progress.

DPCs/

MRB

Q3/

2020

119. It needs to complete the procedures for delivery of the

resettlement apartment for the remaining AHs as soon as

in Quarter 3/2020. For the AHs that are relocated by the

project but are not eligible for resettlement, appropriate

measures to ensure their stable livelihood, especially for

AHs displaced from the depot and access ramp area

(phase 2) should be considered.

DPCs,

DCARBs/

MRB

Q3/

2020

120. MRB needs to urge in writing with Ba Dinh and Dong Da

Tax Departments to confirm the average income of 41

business AHs in Q3/2020.

District Tax

Departments/

MRB

Q3/

2020

121. Hanoi Inspectorate is the leading agency, coordinating

with the COH Reception Committee, DPCs, relevant

agencies and MRB to soon complete the Complaint

Settlement Coordination Mechanism and submit it to HPC

and ADB for approval in the short term.

Hanoi

Inspectorate/

MRB

Q3/

2020

122. Hanoi Inspectorate as the leading agency, the DPCs,

MRB and the relating agencies are responsible for

coordinating to resolve the remaining complaints of

households (complaints last for many years in the depot

and access ramp - phase 1 and phase 2) and other

arising (if any) in the future.

Hanoi

Inspectorate/

MRB

Q3/

2020

123. The consistent agreement between ADB, MRB and HGU

in the option of the remedial measures to include in the

compensation, support and temporary resettlement policy

in relation to the impacts of the tunnel construction is also

very necessary. A meeting for HGU to present the

implementation method and BCS and BRA results are

needed; and LHC will describe corrective measures and

HGU/

MRB

ADB

Q3/

2020






specific policy intended to apply for the land use

restriction along the tunnel. On that basis, ADB, MRB and

concerned agencies agreed for completing the

compensation, support and temporary resettlement

policies and uRP of the tunnel impacts (CP03) and

submitting it to HPC and ADB for approval. The tentative

time for completion of this action is in Quarter 3/2020.

124. In order to close the support for those who rent houses,

the DPCs, the DCARBs need to complete notices stating

the deadline for settlement and payment of this support

(Example: notice on mass media from 30 days to 90

days).

DPCs,

DCARBs/

MRB

Q3/

2020

125. MRB should be in close coordination and strongly support

the Social Safeguard Consultant mobilized by the ADB to

prepare a RP Addendum/ DDR Report for the additional

land acquisition in S9 and S10 and submit in ASAP.

MRB/

ADB

Q3/

2020

126. On impacts due to construction on the business

households, MRB have to continue to report to the HPC

and the interagency review of this request. ADB side have

to deeper discussion with the HPC during the next

missions.

HPC/

MRB, ADB

Q3/

2020

127. MRB continues to urge the People's Committee of Dong

Da district to approve the adjustment of the budget for the

organization of compensation and resettlement for the

underground stations: S10 and S11, including the funding

for the appraisal and assessment of the safety level when

demolishing the old house, No. 23 Quoc Tu Giam.

Dong Da

DPC/

MRB

Q3/

2020

128. For prolonged complaints, if households disagree with

settlement decisions by the competent authorities, the

final measure they should choose will be the final

decisions of the Court, according to the project GRM (step

3). To ensure their entitlements, the Consultant suggests

that MRB should coordinate with DPCs and WPCs to

guide households to implement this procedure in

accordance with Vietnamese Law and the project GRM.

On the other hand, the successive Consultant suggests to

take (i) legal assistance for the households in need, and

(ii) litigation cost support.

DPCs,

WPCs/

MRB

Q3, Q4/

2020




APPENDIX

Appendix 1: The List of affected households and organizations in CP03

1.1. Station S9:

No. Name of AHs Address Note

1 Đỗ Thị Mùi 477 KM

Three households

with cut areas were

approved by the City

People's Committee

for pending issues in

2016

2 Nguyễn Đình Thành 475 KM

3 Phạm Thị Giáp 473 KM

4 Tạ Tường Hải 471 KM

5 Nguyễn Thị Hương 469 KM

6 Phạm Thị Thanh Mai 467 KM

7 Phạm Văn Tuyên 423 KM

8 Triệu Hoàng Trung 427+429 KM

9 Đỗ Hữu Viêm 419+421 KM

10 Nguyễn Thị Vân Anh 425 KM

No. Name of organization Address Note

1 Vehicle parking company

2 Hoan Cau Company Limited

1.2. Station S10:


1 Cao Văn Tuý - Nguyễn Thị Hà 29B Cát Linh

2 Bà Lê Thanh Hương và các đồng thừa kế có

quyền lợi, NV liên quan. 29C Cát Linh

3 Trần Kim Phương 33 Cát Linh

4 Nguyễn Đức Hiền - Phạm Thu Lan 1/33 Cát Linh

5 Vũ Huy Sỹ và những người có QL, NV liên

quan đến bà Nguyễn Thị Xuyến (đã chết) 4/33 Cát Linh

6 Trần Xuân Tùng - Nguyễn Tuyết Lan 33A Cát Linh

7 Bùi Tuấn Anh 33A Cát Linh

8 Lê Công Kỷ - Lê Thị Thủy 33B Cát Linh

9 Trần Mạnh Hưng - Nguyễn Kim Oánh 33D Cát Linh

10 Nguyễn Hoàng Cường - Vũ Thị Bích Dung 33E Cát Linh

11 Đỗ Trung Kiên - Nguyễn Thị Hải 33L Cát Linh

12 Nguyễn Văn Thắng - Trần Thị Phú 33H Cát Linh





13 Trần Thị Thanh - Hồ Quang Thắng - Hồ Thị

Thảo - Hồ Quang Thành 2/35 Cát Linh

14 Phạm Quốc Cường - Vũ Hồng Hạnh 37 Cát Linh

15 Vũ Hồng Yến 37A Cát Linh

16 Ngô Văn Thanh - Nguyễn Thị Toán 37B Cát Linh

17 Đàm Thế Xương 37C Cát Linh

18 Phan Đình Lực 37D Cát Linh

19 Trần Thế Hải - Phạm Kim Phượng 39 Cát Linh

20 Đào Minh Ngọc - Đào Thúy Nga 41 Cát Linh (tầng 1)

21 Đào Thị Như Phương - Đào Thúy Nga - Đào

Đức Minh 41 Cát Linh (tầng 2)

22 Đào Đức Minh 41 Cát Linh (tầng 1)

23 Lê Minh Hùng 41 Cát Linh (tầng 2)


1 Cat Linh Primary School 31A Cát Linh

2 Cat Linh Secondary School 31 Cát Linh

3 Traffic Work Experimental Consulting Joint Stock

Company 1 (Cienco1)

33D và 3/33

Cát Linh

4 Vinafco Joint Stock Company 33L Cát Linh

5 Guest house number 3 - Office of People's Committee

of Lao Cai province 33C Cát Linh

6 Hanoi Housing Management and Development

Company Limited 35B Cát Linh

7 Pullman Hotel - Global Toserco Company Limited 40 Cát Linh

1.3. Ga S11:


Van Chuong ward

1 Phạm Xuân Mỹ 23 QTG

2 Nguyễn Quang Giao - Nguyễn Thu Lương 23 QTG

3 Nguyễn Kim Anh 23 QTG

4 Nguyễn Lan Phương 23 QTG

5 Nguyễn Kim Anh and people with concerned

entitlements and obligations related to 23 QTG

6 Ngô Xuân Hưởng 23 QTG





7 Nguyễn Thị Hậu - Nguyễn Văn Tùng 23 QTG

8 Nguyễn Hồng Vân 27H QTG

9 Nguyễn Sơn Đông 27A QTG

10 Hoàng Bá Hiền 27B QTG

11 Trần Mạnh Hà - Trần Thanh Thủy 27C QTG

12 Nguyễn Văn Dũng - Nguyễn Thị Bình 27D QTG

13 Tăng Thị Nhàn 27E QTG

14 Ngô Hồng Quân - Nguyễn Thị Thái 27G QTG

15 Nguyễn Văn Thuần 27K QTG

16 Phạm Thế Hùng - Nguyễn Thị Nga 27I QTG

17 Nguyễn Tuấn Anh - Vương Kim Dung 29 QTG

18 Phạm Ngọc Phi - Ngô Thị Chí Thanh 29 QTG

19 Đỗ Thị Nguyên 31 QTG

20 Ngô Quang Huy 31 QTG

21 Lê Đình Toàn - Trần Thị Tính 33 QTG

22 Mai Thị Liên 35 QTG

23 Phạm Ngọc Long - Nguyễn Thị Đào 37 QTG

24 Lê Đình Minh - Chu Bích Thủy 37 QTG

25 Nguyễn Đình Thuận - Nguyễn Thị Liên 37 QTG

26 Phạm Ngọc Long - Nguyễn Thị Đào 39 QTG

27

Dang Thi Lien and people with concerned

entitlements and obligations related to Mr.

Nguyen Tien Dung (dead)

41 QTG

28 Tran Thi Lang and and people with concerned

entitlements and obligations 41 QTG

29 Mai Thị Liên 43 QTG

30 Mr. Do Thien Son and people with concerned

entitlements and obligations 43 QTG

31 Đỗ Thiện Sơn - Đoàn Thị Hoa 43 QTG

32 Đỗ Thiện Hải - Huỳnh Thị Thoa 43 QTG

33 Đỗ Thiện Hà - Chử Thị Vĩnh 43 QTG

34

Do Viet Hung and people with concerned

entitlements and obligations related to Mr. Do

Chi Hung and Ms. Nguyen Thi Hoanh

43 QTG

35 Nguyễn Thị Phượng 45 QTG

36 Doan Thi Thanh Bich and people with

concerned entitlements and obligations related 47 QTG





to Mr. Do Duy Ky (dead)

37 Vũ Ngọc Giao - Trần Thị Hồng 49 QTG

38 Nguyễn Bá Lâm - Nguyễn Thị Thoa 49A QTG

39 Hoàng Thịnh Trường 1/49 QTG

40 Phạm Thị Ngọc Hòa 1/49 QTG

41

Cao Thị Xiêm and people with concerned

entitlements and obligations related to to Mr.

Nguyen Thao (dead)

2/49 QTG

42 Nguyễn Đăng Tiệm - Thế Thị Thìn 4/49 QTG

43 Vũ Đức Thắng 5/49 QTG

44 Trần Hữu Trâm - Bùi Thị Nhi 9/51 QTG

45 Nguyễn Việt Dũng - Nguyễn Thị Nga 51B QTG

46

Ông Trần Tuấn Đức, Bà An Thị Thúy Hà and

people with concerned entitlements and

obligations related to Mr. Tran Nhan Tai and

Mrs. Bui Thi Tinh (dead)

51 QTG

47

Đỗ Văn Lán and people with concerned

entitlements and obligations related to Ms.

Nguyen Thi Toi (dead)

51 QTG

48 Ngô Văn Hưng - Đỗ Lệ Hằng 1/51 QTG

49 Nguyễn Thị Chung - Nguyễn Thiện Hồ 11/51 QTG

50

Bà Phạm Thị Dõi and people with concerned

entitlements and obligations related to ông Đỗ

Văn

53 QTG

51 Đào Đức Hiền - Hà Thị Thái 53 QTG

52 Phạm Thị Tâm - Vũ Nhật Hòa 55 QTG

53 Nguyễn Thị Phượng 55B QTG

54 Nguyễn Quốc Dũng - Khúc Thiên Hương 57 QTG

55 Bà Đỗ Thị Phúc and people with concerned

entitlements and obligations related to

1 ngõ Lương Sử A -

QTG

56 Vũ Viết Liêm - Trần Thị Hiền 2 ngõ Lương Sử B

57 Đàm Minh Trâm - Phạm Thị Thanh Hương 12 ngõ Lương Sử A

58 Nguyễn Hoàng Anh 7 ngõ Lương Sử B

59 Đặng Thị Thanh Hương 9 ngõ Lương Sử B

Van Mieu ward

60 Nguyễn Văn Son - Nguyễn Thị Phượng 56A Quốc Tử Giám

61 Phạm Văn Chương - Nguyễn Thị Lan Anh 56A Quốc Tử Giám





1 Ho Chi Minh National Academy of Politics 56B Quốc Tử Giám

2 Ministry of Planning and Investment 65 Văn Miếu

3 Hanoi Urban Environment Company Limited 49 Quốc Tử Giám

4 Thang Long GTC Company Limited 27 Quốc Tử Giám

1.4. Station S12: Cua Nam Ward and Tran Hung Dao Ward


1 Bà Nguyễn Huyền Trang và ông Phan Hải Cường 107 THĐ

2 Ông Nguyễn Văn Hoằng và bà Nguyễn Thị Nga 107 THĐ

3 Ông Hà Quang Tuấn 107 THĐ

4 Ông Lê Công Biển 107 THĐ

5 Ông Nguyễn Ngọc An 107 THĐ

6 Bà Lê Thị Minh Tâm 107 THĐ

7 Bà Phạm Thị Sỹ 107 THĐ

8 Ông Nguyễn Bình Phúc 107 THĐ

9 Bà Nguyễn Thị Minh 107 THĐ

10 Ông Trần Quang Thến 107 THĐ

11 Bà Vũ Thị Thúy Hằng 107 THĐ

12 Bà Nguyễn Thị Từ 107 THĐ

13 Bà Hoàng Thị Huyền - Nguyễn Hoàng Quân 107 THĐ

14 Ông Nguyễn Đình Tập 107 THĐ

15 Ông Lê Minh Thuy 107 THĐ

16 Ông Nguyễn Đức Trùy 107 THĐ

17 Ông Vũ Văn Toàn 107 THĐ

18 Bà Nguyễn Thị Thịnh 107 THĐ

19 Ông Đặng Văn Thiều 107 THĐ

20 Ông Phạm Ngọc Ánh 107 THĐ

21 Ông Vũ Văn Kiêm 107 THĐ

22 Bà Trương Thị Mỹ Hạnh 107 THĐ

23 Ông Lưu Trí Hoan 107 THĐ

24 Ông Trần Đình Đồng 107 THĐ

25 Ông Lê Đức Tùng và các đồng thừa kế 102B THĐ

26 Bà Nguyễn Thị Hà Thanh 102B THĐ

27 Ông Lê Ánh Hồng 98A THĐ

28 Ông Đinh Anh Tuấn và bà Nguyễn Thị Thúy Hường 48C PBC

29 Bà Nguyễn Thúy Quỳnh và ông Nguyễn Phú Cường 98A THĐ





30 Ông Phan Văn Minh 107 THĐ

31 Ông Nguyễn Đình Bình và bà Trần Thị Thu Huế 107 THĐ

32 Bà Nguyễn Thị Tiến and co-heirs of ông Nguyễn Ngọc

Thiện 98A THĐ

33 Bà Nguyễn Thúy Hương 98A THĐ

34 Bùi Đức Vĩ - Bùi Đức Thắng - Bùi Thanh Sơn 100 THĐ

35 Ông Nguyễn Đăng Thu 102 THĐ

36 Đào Tuyết Hoa - Đào Tuyết Hà - Đào Thị Mỹ Hiền -

Đào Mỹ Hằng 102B THĐ

37 Ông Trịnh Văn Luận và ông Đỗ Tuấn Anh 48 PBC

38 Bà Đinh Thị Kim Anh 48C PBC

39 Ông Nguyễn Quốc Lịch 48 PBC

40 Ông Nguyễn Viết Pháp and co-heirs of bà Nguyễn Thị

Thắng 102 THĐ

41 Bùi Mạnh Cường - Lê Thanh Lan - Bùi Thái Linh - Bùi

Thái Ly 98A THĐ

42 Ông Nguyễn Đình Bình và bà Trần Thị Thu Huế 102B THĐ

43

Đinh Văn Trung - Nguyễn Thị Dung - Lê Thị Kim

Phượng - Đinh Thị Thanh Hiếu - Đinh Thùy Hương -

Phạm Hoàng Tùng

102B THĐ

44 Ông Nguyễn Gia Linh 102 THĐ

45 Bà Nguyễn Thị Thanh Nhàn 99 THĐ

46 Ông Chu Trọng Huyến và Bà Trịnh Thị Tâm 48 PBC

47 Bà Nguyễn Thị Viên 98A THĐ


1 Hoan Kiem District People's Committee 106B THĐ

2 Vietnam Institute of Educational Science 101 và 106 THĐ

3 Hanoi locomotive station - Yen Vien locomotive

factory 106B THĐ

4

Construction Enterprise 1 - Bach Dang Company

Limited - General Department of Logistics -

Ministry of Public Security

106B THĐ

5 Vietnam - Soviet Friendship Labor Cultural

Palace, Hanoi Labor Confederation 91 THĐ

6 Vietnam Railway Corporation 107 THĐ




Appendix 2: The list of people met during the report preparation phase

No. Name Position/ Address

1 Nguyen Cao Minh General Director of MRB

2 Nguyen Ba Son Manager of PID1 of MRB

3 Nguyen Tuan Anh Head, Resettlement Unit/ Deputy Manager of PID1 of

MRB

4 Nguyen Hoang Nam Manager of Financial Accounting Department of MRB

5 Vu Duc Chinh PIC for S9 LAR of MRB

6 Phuong Tien Luong PIC for S10 LAR of MRB

7 Truong Chi Tai PIC for S11 LAR of MRB

8 Nguyen Tuan Dung PIC for S12 LAR of MRB

9 Nguyen Duy Tung PIC for S12 LAR and Head of data/report consolidation

team of MRB

Nguyen Quang Thien PIC for Environmental issues

10 Luu Trung Dung Deputy Manager of Admin Dept./ Head of grievance

team of MRB

11 Nguyen Thi Nhung Member of grievance team of MRB

Nguyen Duy Hung Member of grievance team of MRB

12 Nguyen Tai Thu PIC for CP1 of MRB

13 Nguyen Thanh Phong Leader of Financial team, PID1 of MRB

14 Nguyen Tung Lam Officer of Dong Da DCARB

15 Tran Trong Khang Deputy of Construction Inspector of Dong Da

16 Nguyen Van Dung Officer of Ba Dinh DCARB

17 Bui Trung Hoa Vice Chairman of Tay Tuu WPC

18 Nguyen Van Chi Renter at 27I Quoc Tu Giam street

19 Nguyen Thi Tinh Tay Tuu ward, Bac Tu Liem district

20 Nguyen Van Luan Tay Tuu ward, Bac Tu Liem district

21 Nguyen Minh Phuong Tay Tuu ward, Bac Tu Liem district

22 Nguyen Thi Thoa Tay Tuu ward, Bac Tu Liem district

23 Nguyen Thien Cuong Tay Tuu ward, Bac Tu Liem district

24 Nguyen Khac Kien Tay Tuu ward, Bac Tu Liem district

25 Nguyen Khac Luong Tay Tuu ward, Bac Tu Liem district

26 Nguyen Thi Yen Tay Tuu ward, Bac Tu Liem district

27 Nguyen Trong Thanh Tay Tuu ward, Bac Tu Liem district

28 Chu Huu Hung Tay Tuu ward, Bac Tu Liem district

29 Chu Huu Dang Tay Tuu ward, Bac Tu Liem district




30 Nguyen Thien Binh Tay Tuu ward, Bac Tu Liem district

31 Phan Thi Ky Tay Tuu ward, Bac Tu Liem district

32 Nguyen Thi Lan Tay Tuu ward, Bac Tu Liem district

33 Bui Van Truong Tay Tuu ward, Bac Tu Liem district

34 Pham Van Ngoc Kim Ma ward, Ba Dinh district

35 Nguyen Quang Vinh Kim Ma ward, Ba Dinh district

36 Nguyen Thi Van Anh Kim Ma ward, Ba Dinh district

37 Nguyen Quang Thang Kim Ma ward, Ba Dinh district

38 Pham Van Tuyen Kim Ma ward, Ba Dinh district

39 Nguyen Manh Cuong Kim Ma ward, Ba Dinh district

40 Tran Dung Son Kim Ma ward, Ba Dinh district

41 Nguyen Thi Huong Kim Ma ward, Ba Dinh district

42 Tran Xuan Tung Cat Linh ward, Dong Da district

43 Bui Tuan Anh Cat Linh ward, Dong Da district

44 Le Cong Ky Cat Linh ward, Dong Da district

45 Tran Manh Hung Cat Linh ward, Dong Da district

46 Nguyen Hoang Cuong Cat Linh ward, Dong Da district

47 Do Trung Kien Cat Linh ward, Dong Da district

48 Tran Thi Phu Cat Linh ward, Dong Da district

49 Vu Hong Yen Cat Linh ward, Dong Da district

50 Tran The Hai Cat Linh ward, Dong Da district

51 Dao Minh Ngoc Cat Linh ward, Dong Da district

52 Dao Duc Minh Cat Linh ward, Dong Da district

53 Duong Dinh Chien Head of No.20 residential area of Van Chuong ward

54 Nguyen Van Son Quoc Tu Giam ward, Dong Da district

55 Nguyen Van Thuan Quoc Tu Giam ward, Dong Da district

56 Nguyen Ngoc An Tran Hung Dao ward, Hoan Kiem district

57 Pham Thi Sy Tran Hung Dao ward, Hoan Kiem district

58 Tran Quang Thien Tran Hung Dao ward, Hoan Kiem district

59 Vu Thi Thuy Hang Tran Hung Dao ward, Hoan Kiem district

60 Nguyen Thi Tu Tran Hung Dao ward, Hoan Kiem district

61 Nguyen Hoang Quan Tran Hung Dao ward, Hoan Kiem district

62 Nguyen Duc Truy Tran Hung Dao ward, Hoan Kiem district

63 Nguyen Dinh Tap Tran Hung Dao ward, Hoan Kiem district

64 Le Minh Thuy Tran Hung Dao ward, Hoan Kiem district

65 Vu Van Toan Tran Hung Dao ward, Hoan Kiem district

66 Nguyen Thi Thinh Tran Hung Dao ward, Hoan Kiem district




Appendix 3: Detailed complaint resolution process




Appendix 4: Some photos in the monitoring phase

Resettlement apartments at N07 Building

(Dich Vong ward, Cau Giay district)

Resettlement apartments at CT2 Building

(Hoang Cau ward, Dong Da district)

Depot House No. 269 Cau Giay street

encroaching households at S7

Meeting with MRB on the tunnel survey