U.S.Cellular Family Protector User Guide

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Table of Contents

Introducing U.S.Cellular Family Protector ................................................................................. 3

Signing In to the Family Protector Website ................................................................................... 3

Changing Your Child's Family Protector Settings ........................................................................ 4

Key Features and Settings .................................................................................................................... 4 Monitors ........................................................................................................................................................................... 4 Schedules .......................................................................................................................................................................... 6

Adding a Schedule .......................................................................................................................................... 7 Editing a Schedule .......................................................................................................................................... 8

Contact Filter ................................................................................................................................................................. 9 Web Filter ...................................................................................................................................................................... 10

Changing Settings from the Website ................................................................................................... 10 Changing Settings from the App ........................................................................................................... 11

The App Filter .............................................................................................................................................................. 11 Installed App Settings ................................................................................................................................ 11 New App Settings ........................................................................................................................................ 11

The Family Protector Panic Button ................................................................................................................... 12 About Check-ins .......................................................................................................................................................... 13 NQFind ............................................................................................................................................................................ 13

Account Settings .................................................................................................................................... 14 Account Info .................................................................................................................................................................. 14 Resetting Your Password ........................................................................................................................................ 14 Changing Your Password ....................................................................................................................................... 15 Deleting Your Child's Private Data .................................................................................................................... 16 Remove Your Child From Being Monitored ................................................................................................... 17 Adding a Child ............................................................................................................................................................. 17 Installing or Reinstalling the App....................................................................................................................... 17 Uninstalling the App ................................................................................................................................................. 18 Canceling Family Protector Service .................................................................................................................. 18

The Family Protector Website ......................................................................................................... 18 Reports Calls & Messages .................................................................................................................................... 20 Reports Locations ................................................................................................................................................... 21

Recent Locations ......................................................................................................................................... 21 Geo-fences ...................................................................................................................................................... 21

Reports Camera Photos ....................................................................................................................................... 23 Reports Browser History ..................................................................................................................................... 24 Reports Apps ............................................................................................................................................................. 25 Reports Contacts ..................................................................................................................................................... 26 The Alerts Tab ............................................................................................................................................................. 27

Contact Us ................................................................................................................................................ 27

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Introducing U.S.Cellular Family Protector US Cellular Family Protector helps you to protect your children by providing an app for your child's smartphone and an online parental control portal for you. The app monitors their location and smartphone use to help you ensure your child's safety. Features and Benefits Family Protector includes these key features and benefits:

Monitors: Keep track of your children's locations, messages, calls, browsing histories, app downloads, and photos.

Schedules: Control your children's mobile phone use by setting up times when they can unlock their phones to make calls, browse the Internet, text, and more.

Contact Filter: Block calls or messages from unwanted contacts. Help your kids fight spam texts and harassing calls by adding numbers to their block lists.

Web Filter: Safeguard your children by blocking inappropriate websites. App Filter: Make smart choices about which apps your children can access. Panic Button: If your kids are in trouble, they can send an alert message to

your phone with their exact location. Geo-fences: Set up a safe zone for your children and get notified when they're

outside of this safe zone. Check-ins: Get check-in messages when your children arrive safely at their

destinations. You can also track their location if they forget to check in. Want to know more? Check out the Family Protector website.

Signing In to the Family Protector Website Sign in to the Family Protector website using the email address and password you used to sign up for your account. Want to know more? Check out: Resetting your password Changing your password

https://familyprotector.uscellular.com/

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Changing Your Child's Family Protector Settings To change your child's settings:

1. Sign in to the Family Protector website. 2. Click the Settings tab. 3. Choose the settings you wish to change and make your updates. Updates to

your child's settings may not take effect right away. Note: Make sure the Family Protector app on your childs phone is closed for changes to take effect. You can also change your Family Protector settings on your child's phone:

1. Open the Family Protector app on your child's phone. 2. Tap Parent Settings. 3. Sign in with your username and password. 4. Tap the setting you want to update and make your changes.

You can edit your geo-fence settings only through the Family Protector website. Want to know more? Check out: Account Info Signing in to the Family Protector Website

Key Features and Settings

Monitors

Family Protector provides several monitors to help you keep track of your child. Each of these monitors reports related information back to the Family Protector website for your review. In the Monitors tab you can choose which monitors you want turn on or off. By default, they are all turned on.

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Family Protector offers the following monitors: Call Monitor: Keeps track of your child's call history, including blocked

incoming and outgoing calls from blocked contacts. Message Monitor: Keeps track of your child's text messages. This includes

the time they were sent, the contact's info, and the contents. Blocked messages sent to and from blocked contacts are also recorded. This does not include messages sent through special apps like Skype

TM or WhatsApp.

Location Monitor: Keeps track of your child's location and reports it back to the Family Protector website at predefined intervals.

Browser Monitor: Keeps track of the websites your child visits on their phone.

Photo Monitor: Keeps track of photos that your child takes with their phone. This does not include other images that your child may download, send, and receive with their phone.

App Monitor: Keeps track of the apps that your child installs on their phone as well as any apps that you decide to block.

Want to know more? Check out: Changing Your Settings

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Reports - Locations

Schedules

Use the Family Protector Schedules feature to set up times that your child cant use their phone to do certain activities. You can set up the:

Device schedule to lock your child's phone at certain times. They won't be able to use any of their phone's functions, except for making emergency calls or calling the configured parent numbers.

Calling schedule to limit when your child can make and receive calls. They will still be able to make emergency calls and call the configured parent numbers, though.

Messaging schedule to limit the time your child can spend reading, writing, and sending text messages. They will still be able use the check-in and panic button features.

Browsing schedule to limit when your child can use their phone's browser. Apps schedule to limit when your child can access their installed apps.

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Adding a Schedule You can add a schedule from the Family Protector website or from the Family Protector app on your child's phone. To add a schedule from the Family Protector website:

1. Sign in to the website. 2. Click the Settings tab. 3. Click Schedules. 4. Click Add. 5. Specify the start time, end time, which days you want it activated, and the

activities you want to block. 6. If you are blocking apps, click the Apps link and choose which specific apps to

block. 7. Click Save.

To add a schedule from the app:

1. Open the Family Protector app on your child's phone. 2. Tap the Parent Settings button and sign in with your account. 3. Tap Schedules. 4. Tap Add a block schedule. 5. Specify the start time, end time, which days you want it activated, and the

activities you want to block. 6. Save the schedule.

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Editing a Schedule It's easy to update or remove a schedule on the website or the app. On the website, just go to Settings > Schedules and click the edit or delete button next to the schedule to update. On the app, just go to the schedules list under Schedule Settings. Tap the schedule to update and an edit/remove box appears.

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Want to know more? Check out: Changing Your Child's Family Protector Settings

Contact Filter

Use the Contact Filter to block specific phone numbers from calling and text messaging your child. Your child cannot call or send text messages to any of the numbers on the block list, as long as you have the Contact Filter enabled. You can check the following Contact Filter alerts on the Family Protector website, under the Alerts tab:

Blocked incoming call Blocked outgoing call Blocked incoming text message Blocked outgoing text message

Want to know more? Check out: Deleting Your Child's Private Data Removing Your Child From Being Monitored

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Uninstalling the App Canceling Family Protector Service

Web Filter

The Web Filter blocks websites based on categories or block and allow lists that you set up. It also determines which default categories to block based on your child's age range. You can adjust the default category settings based on what you think is best for your child. Changing Web Filter Settings You can change Web Filter settings from the Family Protector website or from the app on your child's phone.

Changing Settings from the Website To add or remove blocked categories:

1. Sign in to the Family Protector website. 2. Click the Settings tab. 3. Click the Web Filter tab. 4. Click the Questionable tab on the left of the Web Filter table. 5. All of the questionable categories are displayed. Click the block/allow button

to the right of each category you want to modify.

To block specific websites:

1. Sign in to the Family Protector website. 2. Click the Settings tab. 3. Click the Web Filter tab. 4. Click the Blocked tab on the left of the Web Filter table. 5. Click Add Website. 6. Type the URL to block and click Save.

To allow specific websites:

1. Sign in to the Family Protector website. 2. Click the Settings tab. 3. Click the Web Filter tab. 4. Click the Allowed tab on the left of the Web Filter table. 5. Click Add Website. 6. Type the URL to allow and click Save.

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Changing Settings from the App To add or remove blocked categories:

1. Open the Family Protector app on your child's phone. 2. Tap Parent Settings and sign in with your username and password. 3. Tap Web Filter. 4. Tap Web Filter Settings. 5. Make sure the Categories tab is selected at the bottom of the screen. 6. Choose the categories to block or allow.

To block specific websites:

1. Open the Family Protector app on your child's phone. 2. Tap Parent Settings and sign in with your username and password. 3. Tap Web Filter. 4. Tap Web Filter Settings. 5. Make sure the Block List tab is selected at the bottom of the screen. 6. Type the URL to block and tap Block.

To allow specific websites:

1. Open the Family Protector app on your child's phone. 2. Tap Parent Settings and sign in with your username and password. 3. Tap Web Filter. 4. Tap Web Filter Settings. 5. Make sure the Allow List tab is selected at the bottom of the screen. 6. Type the URL to allow and tap Allow.

The App Filter

The App Filter helps you control which apps your child can and cannot use. You can also decide to block any new apps they download, until you've had the chance to review them.

Installed App Settings Family Protector lets you choose which apps to block using Google Play's maturity rating categories. All the apps your child has on their phone will be grouped into a list, sorted by their maturity rating.

New App Settings You can use the App Filter to block any new apps that your child tries to install. This will give you time to review the app and decide if it's appropriate. If you want to allow the installation, you can approve them in the App Filter.

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Want to know more? Check out: Changing Your Child's Family Protector Settings Reports - Apps

The Family Protector Panic Button

The Family Protector app has a panic button that your child can hit if they run into trouble. Once they hit the button, Family Protector sends an emergency message along with your childs location to the parents mobile numbers you have previously set. You can see a history of when your child used their panic button on the Alerts tab on the Family Protector website. How Does My Child Use the Panic Button?

Open the Family Protector app and tap Panic. When enabled, your child can use the panic button shortcut. All they have to

do is press their phone's power button 4 times in a row and Family Protector will trigger the panic button. Family Protector disables this feature by default

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because it's very easy for kids to accidently bump their phone's power button a few times and send out false alarms.

To enable the panic button shortcut: 1. Open the Family Protector app on your child's phone. 2. Click Parent Settings and sign in with your username and password. 3. Tap Menu, then tap Settings. 4. Tap the checkbox next to Panic Button Shortcut.

Changing Panic Button Settings:

1. To change the panic button settings: 1. Sign in to the Family Protector website. 2. Click the Settings tab. 3. Click Panic Button. 4. Make the desired changes.

Want to know more? Check out: Changing Your Child's Family Protector Settings

About Check-ins

Family Protector check-ins make it easier for your child to keep you up to date on where they are. How to Check In? All your child has to do is open the Family Protector app and tap Check In. Family Protector sends you a message with your kids current location and also records this info on the Family Protector website in the Locations tab. Other ways to know where your child is Check-in is a great way for your child to let you know when they've reached their destination safely. However, you don't need your child to voluntarily share their location, you can get it yourself by using:

The location monitor NQFind

NQFind

NQFind provides your child's location whenever you want. All you need to do is send a text message to your childs phone with "NQFind" as the message and Family Protector will reply to you with your childs phone's current location. When you send NQFind text messages, your child will not see them in their message inbox. You can use NQFind with any of the parent numbers saved in your settings.

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Note: NQFind does not report your child's location to the Family Protector website. Want to know more? Check out: Reports - Locations

Account Settings

Account Info

The account info page has the following: Email address Password options Legal documents

To view your account info:

1. Sign in to the Family Protector website. 2. Click your email address in the top-right of the screen.

You can choose to delete your child's private data from the account info page, remove the child entirely from your account or cancel subscription. Want to know more? Check out: Deleting Your Child's Private Data Remove Your Child From Being Monitored Uninstalling the App Canceling Family Protector Service

Resetting Your Password

Resetting your password is easy. Go to the Family Protector website and click the Forgot password? link on the sign in screen.

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Family Protector will walk you through a few quick and easy steps to help you reset your password. Remember to choose something you can remember and be sure to keep it safe from your child. If you can't see the link because someone else is already signed in, then click Sign Out in the top-right of the screen. Want to know more? Check out: Changing your password Signing in to the Family Protector website

Changing Your Password

You can change your account password from the Family Protector website: 1. Sign in with your current email and password.

Note: If you've forgotten your current password, you can try resetting it.

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2. From the overview screen, click on your email address in the top-right to view your account info.

3. From the Account Info page, click on the arrow next to the password option. 4. Type your current and new passwords. 5. Click Save.

Didn't solve your problem? Try one of these: Resetting your password Signing in to the Family Protector website

Deleting Your Child's Private Data

Family Protector stores your child's information securely. All of their information is encrypted to keep it safe from hackers. No one should be able to access this data without your username and password. Your child's data is stored for 30 days, but you can decide to delete the following information at any time:

Text messages Photos Call history Location info Alerts Browsing history

To delete this info:

1. Sign in to the Family Protector website. 2. Click your email address in the top-right of the screen. 3. On the Account Info page, under License Info, click Delete all private data.

Remember that we can't retrieve any of your child's private data after it's been deleted.

Want to know more? Check out: Remove Your Child From Being Monitored Uninstalling the App Canceling Family Protector Service

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Remove Your Child From Being Monitored

You can remove your child from being monitored at anytime. Just sign in to the Family Protector website and click your email address in the upper-right of the screen. You can remove your child from being monitored by clicking Remove Child. Want to know more? Check out: Deleting Your Child's Private Data Uninstalling the App Canceling Family Protector Service

Adding a Child

You can add up to 6 children to your Family Protector account. You can add a child directly from the Family Protector website by clicking the Add button on the Overview tab. You can find the add button right under your child's name on the left of the screen. Want to know more? Check out: Account Info

Installing or Reinstalling the App

There are a few ways to install the Family Protector app on your child's phone:

Download and install directly from the SMS link your childs phone receives when you add the number to your Family Protector account.

Download it to the phone directly through the phone's Play Store app. If you need to reinstall the app, just uninstall and then reinstall. Family

Protector website will retain your child's information; however, all app settings will have been reset to default. You will need to sign in to your Family Protector account and then reconfigure your app settings.

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Uninstalling the App

You may want to uninstall the app if your child gets a new phone or if you are cancelling your Family Protector account. To uninstall the app:

1. From your child's phone, open the Android Settings application. 2. Tap Applications. 3. Tap the Family Protector app in the list. 4. Tap Uninstall. 5. Provide your account password to proceed.

Canceling Family Protector Service

You can cancel your Family Protector service at anytime by contacting US Cellular Customer Service. You can also sign in to the Family Protector website and click your account email in the upper-right of the screen to cancel your service from the accounts page. Your Family Protector service will remain active until the end of the current billing cycle.

After canceling your account, we will store your account info and collected data for 30 days. This gives you the opportunity to change your mind, if you miss us! After 30 days, we will not be able to restore any of your account info. Want to know more? Check out: Deleting Your Child's Private Data Uninstalling the App Remove Your Child From Being Monitored

The Family Protector Website You can view the Family Protector website overview page after signing in. This page includes info on your child's:

Recent locations Recent calls and messages New apps Recent camera photos Recently visited websites

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For more details on any of these activities, just click the item you want to learn more about or check the Reports tab. Activity Updates By default, your child's Family Protector app sends updates to the Family Protector website once every 30 minutes. You can adjust this frequency under the Monitors section of the Settings tab. If the app has already had enough time to update, yet the website is not showing new information, try one of the following: Make sure your childs phone is ON and has a good data network connection.

Check the Settings tab on the website to ensure that Family Protector is enabled. See Changing Your Child's Family Protector Settings for more details.

Make sure that the Family Protector app is installed properly on your child's phone.

Make sure that all of the monitors you want to use are enabled. If you have more than one child using Family Protector, try checking their

activities by clicking their name on the left. Try to Check-in from your childs phone to verify connectivity.

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Reports Calls & Messages

The Calls & Messages section under the reports tab shows you your child's: Recent call history, including times and contact numbers. Recent message history, including the contents of their messages. Blocked calls and messages that your child was not allowed to send to

blocked contacts. Blocked calls and messages that blocked contacts tried to send to your child.

You can also do some neat things in this section. For example:

Use the search bar in the upper-left corner to find specific contacts. Click a contact's name on the left to filter the results on the right and see all

records from them. Click one of the buttons above the recent calls and messages list to view

everything, just calls, or just messages. Click one of the text message records to view the conversation.

Keep in mind that Family Protector keeps track of the calls and messages that your child sends with their default phone apps. It does not include information from any third-party apps like SkypeTM and WhatsApp. You may want to visit the Calls & Messages tab if you're thinking about adjusting your child's block list. Want to know more? Check out: Changing Your Child's Family Protector Settings

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Reports Locations

Head to the Locations section of the Reports tab to see your child's recent locations and maintain their geo-fences.

Recent Locations Family Protector keeps track of your child's location with:

The Location report provides location updates at regular intervals. You can change how often your childs location is reported to the website by configuring it on the Family Protector website, under the Monitors section in the Settings tab.

Check-ins, which are updated each time your child checks in with Family Protector.

Geo-fences Set up geo-fences to help keep your child in designated safe zones. A geo-fence is a virtual perimeter that you can use to make sure your child doesn't wander too far. All you have to do is choose the size of the perimeter and where you want to put it. You will receive an SMS alert when your child is outside of the geo-fence. To set up a geo-fence:

1. Click Reports > Locations > Geo-fences. 2. Click the add button. 3. Type a name for the geo-fence. 4. Click the number of the new geo-fence on the map and drag it to the desired

center point for your geo-fence.

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5. (Optional) You can also move the map to the general area and use the Search nearby tool. Note that this tool searches only around the visible area on the map. Click any of the search results and click Move pin here to set it as the geo-fence center point.

6. Select a geo-fence radius. 7. Check the box to Set up a schedule with this geo-fence. Specify the time

that you'd like to enable your geo-fence. 8. Click Save.

Want to know more? Check out: Changing Your Child's Family Protector Settings

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Reports Camera Photos

This section of your Reports tab shows you the latest photos your child has taken with their phone. Keep in mind that this does not include images they view or download. It shows only photos taken with the phone's camera app. Want to know more? Check out: Changing Your Child's Family Protector Settings

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Reports Browser History

You can view your child's recent browser history, including websites that Family Protector blocked. This can help you learn more about what your child is doing on the web. Want to know more? Check out: Changing Your Child's Family Protector Settings

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Reports Apps

Apps reports provide a full list of the apps your child has on their phone. You can view blocked apps and new apps that they've installed. You can use the filter to show all apps on your child's phone, or just their blocked apps. Want to know more? Check out: Changing Your Child's Family Protector Settings

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Reports Contacts

Contacts reports show the contacts your child has saved on their phone. You can also look at individual contacts to see how many messages and phone calls they've exchanged with your child. This includes blocked contacts. Want to know more? Check out: Changing Your Child's Family Protector Settings

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The Alerts Tab

Use the Alerts tab to see a summary of your childs recent activities. The Alerts tab keeps track of recent:

Blocked websites Panic button alerts Geo-fence alerts Blocked apps New apps Calls from blocked contacts Messages from blocked contacts

Want to know more? Check out: Changing Your Child's Family Protector Settings

Contact Us You can contact us at US Cellular Customer Support.

http://www.uscellular.com/support/contact-us/index.html

Introducing U.S.Cellular Family ProtectorSigning In to the Family Protector WebsiteChanging Your Child's Family Protector SettingsKey Features and SettingsMonitorsSchedulesAdding a ScheduleEditing a Schedule

Contact FilterWeb FilterChanging Settings from the WebsiteChanging Settings from the App

The App FilterInstalled App SettingsNew App Settings

The Family Protector Panic ButtonAbout Check-insNQFind

Account SettingsAccount InfoResetting Your PasswordChanging Your PasswordDeleting Your Child's Private DataRemove Your Child From Being MonitoredAdding a ChildInstalling or Reinstalling the AppUninstalling the AppCanceling Family Protector Service

The Family Protector WebsiteReports Calls & MessagesReports LocationsRecent LocationsGeo-fences

Reports Camera PhotosReports Browser HistoryReports AppsReports ContactsThe Alerts Tab

Contact Us