HOTELS CONVERSATIONS

Complaining:

I’d like to complain about …

room not clean/ room

service slow

no towels/ no hot water

Excuse me but …

Apologising:

I’m so sorry for

I’m terribly sorry for

I (do) apologize for

Expressing Approval / Disapproval Asking about the hotel facilities

p 47 ex 7: What do you think of …?How do you find …?How is …?

Expressing Approval/ DisapprovalIt’s fine/ excellent.It’s not very good indeed.It’s poor/ disappointing/ awful

R E C E P T I O N I S T / M A N G E R / R E P. … E T C → A

G U E S T

Expressing Annoyance

How dare you speak to me like

that?What are you talking about?

You’re joking!

You’re kidding!

A Rep. to New Guests about Prog. p 47 ex 6

& Facilities p 47 ex 7