uno digital etiquette
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Slide presentation for Digital Etiquette lesson.TRANSCRIPT
The Importance of Digital Etiquette
Group UnoTeresa FlytheAlisande MayerBritt Bugby
Have you ever been in church or at a movie when someone’s cell phone rang?
Have you ever received email that was forwarded at least five times before it got to you?
Have you ever received an insulting reply after posting to an online discussion forum or chat room?
Has this ever happened to you?
Participants will be able to define what digital etiquette is and know and model appropriate practices for their students.
Objective
The standards of conduct expected by other digital technology users
(Ribble & Bailey, 2007, p. 10)
Digital Etiquette
What are the rules of digital etiquette for
. . . cell phones?
. . . email?
. . . social media?
The Rules
Cell Phone Etiquette
Nearly nine in 10 (87%)
16% say they own a PDA such as a Blackberry, Palm or iPhone
America’s Cell Phone Ownership
The time has come to create some social order to the cell phone chaos.
When a private conversation is not possible, avoid talking on your cell phone!
Lights out, phone off!
And use the ten foot rule!
Use a quiet voice!
Keep it short and sweet!
K.I.S.S.
Love the one you’re with!
Drive now, talk later.
Keep your cell phone in your pocket or purse.
To text or not to text?
Technological Change
Social Change
Email Etiquette
Dr. Albert Mehrabian, Ph. DProfessor Emeritus of Psychology, UCLA
http://www.kaaj.com/psych/index.html
Vis-ual
55%
Verbal7%
Vo-cal
38%
Types of Communication
Why Email Starts Fights by Edward Muzio, CEO of Group Harmonics @ http://www.bnet.com/2422-13731_23-241106.html?tag=content;col1
“I didn’t say you have an attitude problem”
1. Say what you mean
Other common mistakes
‣ USING ALL CAPS‣ Abbreviating—Re: Need pres. stat.‣ TXTing--ROFLOL‣ Limit emoticons ;-)
Email to husband with picture attachment of one of the dress options for his office party:
“Does this dress make me look fat?”
Email reply from husband who cannot believe that his 5’7”, 100-pound wife would ask such a question:
“Yes ”
Meaning?
2. Always be courteous and considerate
Email Etiquette by Dawn Rosenburg McKay @http://careerplanning.about.com/od/communication/a/email_etiquette.htm
“Whenever I write an email, I read my message over
several times before I hit send.”
‣ Respond promptly‣ Always include a subject line‣ Be short and concise
Good Manners
‣ Respond promptly‣ Always include a subject line‣ Be short and concise
Good Manners
YES!
Good Manners (cont.)
‣ Ask before sending an attachment‣ Include your contact information in your signature
‣ NEVER reply when you are mad‣ Think twice before replying to all or forwarding messages
3. Use the appropriate email context for your message
‣ Business or Personal‣ Authority
Email is notPRIVATE!
4. Last, but certainly not least…
4. Last, but certainly not least…
Spelling and Grammar
Spelling and Grammar
4. Last, but certainly not least…
Spelling and Grammar
Does it say what you want it to say?
Does it say what you want it to say?
4. Last, but certainly not least…
Spelling and Grammar
Does it say what you want it to say?
Is it going where you want it to go?
Is it going where you want it to go?
From http://www.101emailetiquettetips.com/
Type unto others
as you would have them type
unto you!
Type unto others
Social Media Etiquette
“[Social media] refers to content being created 24-hours a day online on blogs, message boards, social networks like Facebook and platforms like Twitter.”
A Social Media “How-to” for retailers by Maya Swedowsky@http://en-us.nielsen.com/main/insights/consumer_insight/
september_2009/asocialmediahowtoforretailers
What is Social Media?
The Golden Rule is
Remember the human
Learn the community◦ Tone◦ Acceptable topics◦ Rules and procedures
Listen before you speak◦ Read the thread◦ Stay on topic
Lurk before you leap
Don’t ask personal or inappropriate questions
Don’t share too much
Don’t creep◦ Creeping: social network
stalking
Mind your own business
Share your knowledge
Add content that fits the community
Be clear and concise
Add value to the community
Practice self-promotion in moderation
Respect different opinions
Conversations go both ways
You are not the center of the Internet
Did you say what you mean?
Did you say it nicely?
Will the person reading it think so too?
Think before you post
Everyone makes mistakes
Everyone was new once
Be forgiving
Flaming◦ Flame bait
Trolling◦ Don’t feed the trolls
Flame wars
Cyberbullying
Be accountable for your actions
Watch your language
Don’t do anything unethical or illegal
What you say can come back to haunt you
You will be judged
Be Nice!
Remember . . .
References
Brantner, E. (2008). The 11 rules of social media etiquette. Digital Labz Blog. Retrieved from http://digitallabz.com/blogs/the-11-rules-of-social-media-etiquette.html
Briody, D. (2000). Thou shalt learn and abide by the ten commandments of cell-phone etiquette. InfoWorld, 22(24), 59B.
Indiana University. (2009). What are some guidelines for email etiquette? Retrieved from http://kb.iu.edu/data/aemp.html
Kallos, J. (2009). 101 email etiquette tips. Retrieved from http://www.101emailetiquettetips.com/
Kayne, R. (2009). What is cell phone etiquette? Retrieved from http://www.wisegeek.com/what-is-cell-phone-etiquette.htm
McKay, D. R. (2009). Email etiquette. Retrieved from http://careerplanning.about.com/od/communication/a/email_etiquette.htm
Mehrabian, A. (1981). “Silent messages”-A wealth of information about nonverbal communication (body language). Retrieved from http://www.kaaj.com/psych/smorder.html
Muzio, E. (2009). Why email starts fights [Audio podcast]. Retrieved from http://www.bnet.com/2422-13731_23-241106.html?tag=content;col1
Null, C. (2009). Text messaging etiquette: To text or not to text. Retrieved from http://www.infoworld.com/d/applications/text-messaging-etiquette-text-or-not-text-170
Ribble, M. S. & Bailey, G. D. (2007). Digital citizenship in schools. Washington, DC: International Society for Technology in Education.
Shea, V. (1994). Netiquette. San Rafael, CA: Albion Books. Retrieved from http://www.albion.com/netiquette/index.html
Swedowsky, M. (2009). A social media “how-to” for retailers. Retrieved from http://en-us.nielsen.com/main/insights/consumer_insight/september_2009/asocialmediahowtoforretailers