digital communication & etiquette: communicating e ffectively & appropriately
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Digital Communication & Etiquette: Communicating E ffectively & Appropriately. Angela Jordan and Michael Maxwell. Digital Communication & Etiquette: Communicating E ffectively & Appropriately. Angela Jordan and Michael Maxwell INTRODUCTIONS: Name, Occupation, and - PowerPoint PPT PresentationTRANSCRIPT
ANGELA JORDAN AND MICHAEL MAXWELL
Digital Communication & Etiquette: Communicating Effectively & Appropriately
ANGELA JORDAN AND MICHAEL MAXWELL
INTRODUCTIONS:NAME, OCCUPATION, AND
USING THE FIRST LETTER OF YOUR NAME DESCRIBE YOURSELF IN ONE WORD
Digital Communication & Etiquette: Communicating Effectively & Appropriately
Outline
Digital Citizenship & Digital EtiquetteDigital Communication MethodsElectronic Mail (E-mail)E-mail vs. Regular MailE-mail EtiquetteText MessagingText Messages as a supplement to E-mails ReviewQuizEvaluation
“IT HAS BECOME APPALLINGLYOBVIOUS THAT OUR TECHNOLOGYHAS EXCEEDED OUR HUMANITY. ”
-ALBERT EINSTEIN
IS THIS TRUE?
AGREE DISAGREE
DISCUSSION
Digital Citizenship/Digital Etiquette
Digital Citizenship focuses on the positive aspects of technology so everyone can work and play in the digital world Ribble, M., & Bailey, G. (2007). Digital citizenship in
schools.Digital Etiquette is the standards of conduct
expected by other digital technology users Ribble, M., & Bailey, G. (2007). Digital citizenship in
schools.
WHAT IS DIGITAL COMMUNICATION? THE ELECTRONIC EXCHANGE OF
INFORMATIONRibble, M., & Bailey, G. (2007). Digital citizenship
in schools.
WHAT ARE SOME METHODS OF DIGITAL COMMUNICATION?
Digital Communication
DISCUSSION
Digital Communication
The electronic exchange of information Ribble, M., & Bailey, G. (2007). Digital citizenship in
schools. E-mail Text Messaging Cell phones Blogging Websites Social Networking Sites Instant Messaging
E-mail and Text Messaging will be the focus of this learning module.
Electronic Mail (E-mail)
Origins Computer engineer, Ray Tomlinson invented internet based email
in late 1971 as a text-only service for the DOD. “Mostly because it seemed like a neat idea.“ The first email message was "QWERTYUIOP".
Purpose Today, we use email for many purposes including: information
exchange, brainstorming, problem solving, record keeping, group work, staying in touch professionally, staying in touch socially, and transmitting documents.
Becoming almost a primary media of communication, are we communicating effectively and appropriately through e-mail?
WHICH IS BETTER?WHY?
E-mail vs. Regular (Snail) Mail
DISCUSSION
E-mail VS. Regular (Snail) Mail
Email is Faster Can send to more
than one person at a time
Email is CheaperCan save the copy of
the letter you wrote for later on
Personal (someone has to sit down and write it by hand)
Goes directly to the person without having to worry about spelling the person’s name correctly
Paper copy is sometimes better than digital copy (can't crash)
Can send physical objects
ARE THE ETIQUETTE RULES THE SAME?
E-mail Etiquette Video
E-mail Etiquette: Manners & Tone
Be respectful, friendly, approachable, and encouragingBegin with courteous greetingUse “Please” and/or “Thank You” when appropriatePlease address the individual using appropriate titles
(i.e. Mr., Mrs., or Dr.) How do you address your students ?/ How do students address
you?Avoid writing your message using ALL UPPERCASE
LETTERS (means shouting) or all lowercase letters (mean mumbling).
Avoid using multiple colors for text Can give off inappropriate tone and misconstrue
Email Etiquette: Professional and Precise
Email address name – Don’t mix professional & personal email addresses
Use effective subject lines - Precise summary of message
Brief messages if possible Do not leave out necessary details If not possible, apologize for lengthy e-mail
Avoid abbreviations within e-mail, unless receiver is familiar
Emoticons - - judgment call
Email Etiquette: Spelling, Grammar, and Attachments
Proof e-mails before sendingUse computer and human spell check
no one wants the embarseement (embarrassment) of misspelling
Check for grammatical errors A misplaced comma can change the meaning of a sentence
Attachments Ask recipient regarding acceptance of attachments in
previous e-mail Format of attachment should be universal or one you know
the receiver can open Should be compressed and virus free to ensure delivery
Rules For sending out Mass Emails
Do not send personal emails out over mass email
Make sure that the email is for everyone to view and is not offensive!!!!
ONCE YOU HIT SEND, THERE IS NO TURNING
BACK
Review using Examples
EMAIL 1To: [email protected]: [email protected]
Topic: Attn Marc
Subject:This is for MARC ONLY and if you are
not him DELETE IMMEDIATELY!!!!!
Marc the ballgame the other day was just sweet , I know we are the best team.
Marc you are the coolest!!!!!
Tim
EMAIL 2To: [email protected]: [email protected]
Topic: The web page assignments
Subject:As you all know, the deadline for
turning in your pages you are designing is March 24th
Please have these completed by this time and up on File Transfer Protocol (FTP).
Hope everyone gets these done as soon as possible.
Robbie
DISCUSSION
Text Messages
Short Message Service (SMS) 160 characters or less
Uses e-mail technologySMS address (10digitnumber@domain)Reminder about assignmentsAlarm to check e-mailChanges to dates or curriculumSame etiquette rules just with 160 characters
or less.
Using Text Messaging
Distribution List Sprint – ([email protected]) Att – ([email protected]) Verizon Wireless – ([email protected]) Tmobile – ([email protected]) Metropcs – ([email protected])
Text message list serv Textmarks – (www.41411.com) Text 4 Free – www.text4free.net
Proofread all emails before hitting the send button.Make sure your tone and manners are polite and
respectable.Keep your emails precise and professional.Make sure attachments are not too large.
When using text messages, use the same etiquette rules you would use for email.
Try to limit your text messages to a maximum of 160 characters.
Emails nor text messages are private, copies may be accessed through your server.
KEY POINTS TO REMEMBER
ARE YOU CREATING A POSITIVE, PROFESSIONAL IMPRESSION WHEN YOU EMAIL YOUR CO-
WORKERS AND CUSTOMERS? ARE YOU BEING EFFICIENT AND
EFFECTIVE, OR ARE YOU WASTING TIME?
TAKE THIS FUN QUIZ.
The E-mail Game5 points for first person to tell us what game
show is associated with this theme song
QUIZ – 5 points
1. When writing an email, the body should:
a. Be long.b. Be short.c. Be indented.d. Be invisible.
QUIZ – 10 points
2. Which statement is false regarding emails?
a. Avoid using ALL CAPS.b. Use appropriate titles when
addressing an individualc. Misspelled words are alright, no
one is really paying attetniond. Check your Grammar before you
hit send.
QUIZ- 15 points
3. When writing a Subject Line:a. Use something general, such as “Greetings” or “Hello.”
b. Summarize your message, but be brief
c. Use several sentences.d. Say, “If you don’t respond, I’ll send Uncle Guido to break your knee caps.”
THE BONUS ROUND
Identify all the email etiquette errors – SAEOPP is correct
CONGRATULATIONS….YOU WIN….
EVERYONE WINS….
Resources
E-mail Etiquette: Why is it important http://careerplanning.about.com/od/communication/a/email_etiquette.htm
Top 26 Most Important Rules of E-mail Etiquette http://email.about.com/od/emailnetiquette/tp/core_netiquette.htm
Text Messaging E-mail Sheet http://www.emailtextmessages.com/
Textmarks (www.41411.com)
Text 4 Free (www.text4free.net)
THANK YOU FOR ATTENDING
ONCE YOU HIT SEND, THERE IS NO TURNING
BACK