Unified CommunicationsWith Preview of Communications Server “14”

Microsoft Schweiz GmbHStefan HagenbuchUnified Communications Product Managerstefan.hagenbuch@microsoft.com

Microsoft Schweiz GmbHAndre HagmannSenior Technology Specialistandre.hagmann@microsoft.com

The Nature of Work Is Changing

0

20

40

60

80

100%

2000 2005 2010

Different time, different place

Same time,different place

Same time,same place

Working alone

Work Styles

Percentage of work product that will dependon group input

Source: Gartner

Authenticatio

n

Administratio

n

Storage

Compliance

Unified Inbox & Presence

AudioConferenci

ngE-mail and

CalendaringWeb

Conferencing TelephonyVideo

Conferencing Voicemail

InstantMessaging

Communications Today

Authentication

Administration

Storage

User Experienc

eAuthenticatio

n

Administratio

n

Storage

UserExperienc

e

Authentication

Administration

Storage

User Experienc

e

Authentication

Administration

Storage

UserExperienc

eAuthenticatio

n

Administratio

n

Storage

User Experien

ce

Authenticatio

n

Administratio

n

Storage

UserExperien

ce

Authenticatio

n

Administratio

n

Storage

User Experien

ce

Telephony and

Voicemail

InstantMessaging

E-mail/Calendarin

g

Unified Conferencin

g: Audio, Video, Web

Future of Communications

Microsoft Unified CommunicationsIncreased productivity through communications convergence

Streamline Communications

Amplify Protection and Control

Provide Unified and Extensible

Platform

Across Devices PC, Mobile, Web

Increase Efficiency, and

Flexibility

Authenticatio

n

Administratio

n

Storage

Compliance

Unified Inbox & Presence

>>

>>

>>

>>

Three Phases to Rolling Out UC

1 2 3

Deploy Unified Conferencing

Consolidate voicemail and 3rd party solutions

Deploy Enterprise Voice

Deploy E-mail, Presence & Instant Messaging

Demo….- From Presence, Instant Messaging

to Desktop Sharing

Enable Anywhere AccessAccess through your PC, mobile device, or the WebConnect in real time across devices from a familiar

interface

PC WebMobile

Bringing conferencing to everyone

“R2”

Office Communicatior 2007 & Webcam

Existing Conferencing Room with AV capability

Whatever you Choose Wherever you are As much as you like

Telepresence and room systems

Inside your organization

Outside the firewall

Web conferencing

Audio conferencing

Customer/partners

Mobile workforce

Video conferencing

• Tele-presence systems• Extending AV enabled

rooms• Desktop with webcam

Remote workers

Frequently Used Calling FeaturesMicrosoft® Office Communicator, Office Communicator Phone Edition, Attendant

Make and receive calls to and from IP, PBX, and PSTN usersDial by name or number based on enhanced presenceHold, retrieve, transfer, roll-overForward to and simultaneously ring additional numbers, team members, delegates, and voice mailClick to add video or desktop sharingAd hoc and scheduled conferencingPersonal and recent contacts listsIntegrated corporate directory searchDesktop control of Communicator Phone Edition

Flexible Call ForwardingEfficient call coverage by and for teammates

Key Features

Established by team members Incoming calls ring one or more

colleague’s phones with optional delay Calls from personal contacts excluded Optional ring delay Unanswered calls go to initial called

party’s voice mail Voice Mail forwarding settings Simultaneously Ringing

Team members can receive calls placed to one another, either simultaneously or after a delay

Communicator Attendant ConsoleCall management application for team assistants

Key Features Single Screen UI for multi-call handling Rich presence in contact list and groups Incoming conversation queue

Consultative, Safe & Blind transfers Integrated conversation history,

templates & notes. Client-side Music on Hold Repeat caller notification

Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

Demo….- Enterprise Voice

OCS 2007 R2 Architecture

Public IM Clouds

WindowsLive

AOLYahoo

RemoteUsers

EdgeServers

DMZData

Audio/Video

FederatedBusinesses

Front-End Server(s)

PSTN

BackendSQL server

VoiceGateway Exchange

2007 Server UM

Voicemail

UC endpoints

Archiving

Server

Active Director

y

(MediationServer)

Workloads:• IM/Presence• Conferencing• Voice • App sharing• Dev Platform• Applications

FileShare

SIP

Monitoring Server

CWA

Communications Server “14”First Look Disclosure from VoiceCon

LCS 2003•Instant Messaging

LCS 2005•Communicator•Mobile Client•High Availability•Compliance•VPN less RAS•Federation•Public IM •Remote Call Control

OCS 2007•Enhanced Presence•Voice Foundation•Live Meeting•A/V/D Conferencing•Group Chat•Voice Mail Integration

•PBX Interoperability

OCS 2007 R2•Desktop Sharing•Attendant Console•Team Call, Delegation

•Single Number•Response Group•Conferencing Dial-In

•Conferencing Interop

•XMPP Gateway•Direct SIP / SIP Trunking

WAVE 14•Riche Client•Branch OfficeSurvailability

•DatacenterHigh Availability

•WAN Management•Enhanced E.911•Developer Release

Microsoft Communications ‘14’Builds on six years plan of investments

Instant Messaging and

Presence

Audio, Video, Web

Conferencing

Enterprise Voice and Telephony

Office Communications “14” Investments

Ease of UseContextual

CommunicationsChoice of Platform

Next Generation Communication &

Collaboration

Single, Familiar User Interface

Flexibility for IT and End Users

First look of Communicator “14”

Voice Capabilities and Interoperability

Developer Platform enhancements

For more information

Agenda

Next Generation CommunicationsFind and connect with the right people

Communicator “14”

• Connecting with anyone

• Connecting with everything you need

• Connecting from wherever you are

Next Generation CommunicationsFind and connect with the right people

Skill Search

•Keyword search

• Based on information in SharePoint

• Searches on skills, projects, interests

Next Generation CommunicationsCommunicate from familiar Office applications

Efficient Voice Mail

• Automatic indexed transcription

• Multiple language support

• Callback or send message

Next Generation CommunicationsFind and connect with the right people

Contact Card

• Outlook and Communicator

• Organization chart view

• May be pinned to desktop

Title

StatusNamePhotoPresence

Next Generation CommunicationsFind and connect with the right people

Location

• Auto-detected or user entered

• Visible by others unless disabled via privacy settings

• Used for Enhanced 9-1-1

First look of Communicator “14”

Voice Capabilities and Interoperability

Developer Platform enhancements

For more information

Agenda

Critical Voice Feature Coverage in “14”Building on a robust foundation

14 Delivers (2H 2010):• Enhanced 9-1-1 for North America• Survivable Branch Appliances• Call Admission Control• More & cheaper phone models• Call Park, Malicious Call Trace• Additional data center survivability

optionsOCS 2007 R2• Single Number reach• Attendant Console• Response Groups• SIP Trunking Service• Dial-in audio conferencing• Higher definition video• Workflow activities for UCOCS 2007

• Anywhere Access• IM & Rich Presence• Most common voice features• Unified messaging• Audio and video conferencing• Desktop integration

Gartner Magic Quadrant for Telephony

OCS Server 2007 R2OCS Server 2007

– Will be available in W141 – Last update

Price

High

Mid

Polycom CX700¹

Office desk(Low)

Office desk(High)

Common Area

Conference Room

Polycom CX500

Aastra 6725 iPPolycom CX600

Aastra 6721 iP

Polycom CX3000

Optimized IP Phones from Partners

Location

Phones and Devices Optimized for Microsoft Office CommunicatorMicrosoft recommends that Microsoft Office Communicator users use qualified communications devices, including phones, headsets, webcams and other devices that display the Optimized for Microsoft Office Communicator wordmark. This wordmark indicates that a communications device will provide a high quality user experience, with ”just works” installation, rich audio and video, and a lower total cost of ownership.List of Devices http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx

Enterprise voice manageabilityConnecting from anywhere

• Fully Configurable with locations, topology, links, and limits for voice & video

• Dynamically enforced with full path assessed at session initiation

• If session would exceed limits, re-route or failure

• Voice calls may be re-routed to the PSTN

• May use different links for voice and video if desired; e.g., re-route video over Internet

• Emergency call and location conveyed from via centralized SIP trunk to 3rd party partner for PSAP routing

• No P-ANIs required• Integrated Location

Information Server (LIS)

• Locations can be based on subnet, switch, port,

WiFi access point• Mobility fully

supported, for hard phones and soft phones

• Survivable Branch Appliance (SBA) from multiple suppliers

• Includes gateway and software in an appliance form factor

• If WAN fails, branch clients use PSTN gateway in appliance for calls

• If appliance fails, branch clients use data center as backup

• Automatic failover and failback

Call Admission Control

E-911 Branch Availability

VOICEOCS voice networks with any PBXDirect SIP for signaling G.711 & other standard codecs

CONFERENCINGOCS conferencing connects to any PBXDirect SIP for signaling G.711 & other standard codecs

PRESENCEOCS presence is available to any PBXSIP verbs to get and set presence

Open InteroperabilityFor Customers not yet ready to replace PBX

Note: Voice and conferencing via certified gateway if PBX does not natively support Direct SIP

Direct SIPOCS PBX

CONFERENCING

Direct SIPOCS PBX

VOICE

SIP get and set

PRESENCE

OCS user PBX user

PBX user w/ OCS conf

OCS PBX

PBX user w/ OCS IM/P

Streamlined server deploymentEliminated need for standalone mediationCo-location of all server roles except monitoring

Data center disaster recovery optionsSingle pool split across separate data centersAutomatic failover to secondary data center

Management EnhancementsWeb Management ConsoleIntegration of Response Group and Routing HelperPowerShell Automation

Multi-level monitoring and alertingHardware and software componentPool level via synthetic transactionsEnd to end service level

Architectural Enhancements

First look of Communicator “14”

Voice Capabilities and Interoperability

Developer Platform enhancements

For more information

Agenda

Developer PlatformIntegrate Communicator experiences into applications

Drag and Drop UI controls

•Silverlight & WPF support•Find/Browse people•View availability, photo, location•Check contact card •Click to communicate

First look of Communicator “14”

Voice Capabilities and Interoperability

Developer Platform enhancements

For more information

Agenda

Visit our official OCS Websitehttp://www.microsoft.com/communicationsserver/en/us/whats-new.aspx

Office Communications Server Team Bloghttp://communicationsserverteam.com/

Office Communicator Team Bloghttp://communicatorteam.com/default.aspx

For more information