Unified Communications

Robin Dentonrobind@microsoft.comUnified Communications Specialist

Unified Communications – A Definition

An evolving communications technology architecture which automates and unifies all forms of human and device

communications in context, and with a common experience. Its purpose is to optimize business processes and enhance

human communications by reducing latency, managing flows, and eliminating device and media dependencies.

Gartner states "The largest single value of UC is its ability to reduce "human latency" in business processes."

Video – Devil Wears Prada

Simplify Working Together

Key Business Challenges

Improving effectiveness

Reducing the costs of doing

business

Improving employee

moraleImproving the

security of staff and data

Enabling flexible working patterns

Reducing the overhead of

council property

PROPERTY• Large number of properties

• High property costs

• Not fit for purpose

STAFF• Inefficient use of property• Administrative overheads• Tied to the desk• Need to improve citizen focus

Mobility and Collaboration

Helping to make Government

employees more productive

• Rationalise office space and reduce costs• Improve work-life balance for employees• Reduce unnecessary travel and carbon emissions• Enable employees in different government agencies to work together effectively

Improve Productivity Improve CustomerService

Ease of Access Information,Anywhere, Any Device

Communications tools don’t work well togetherMultiple directories are inconvenientSwitching between tools is awkwardPC and phone are not integrated

Today’s Business EnvironmentWhat customers are telling us

Can’t access data from many locations and devicesPhoneWeb browserMobile device

PCs are disconnected from communications toolsHard to transfer data between PC and other devicesNo integration between devices and PC applicationsTime-consuming to transition from PC to other devices

Microsoft’s Investment ThemesUnified Communications end-user experience

Integrated communications toolsIntegrated e-mail, presence, IM, voice, videoSeamless transitions between modesWide range of devices

Anywhere accessFrom any telephoneFrom any Web browserFrom Windows Mobile devices

Communicate from inside applicationsRich presence throughout Microsoft Office applicationsAbility to find right person and use right modeShared context and content

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Demo Time!