unified collaboration and technical vision
DESCRIPTION
Technical Vision for Unified Collaboration and Messaging at Vanderbilt UniversityTRANSCRIPT
Matthew Jett HallSummer 2009
Discover, Teach, Care & Learn
Unified Collaboration and the Next Generation Network
Anything, Anywhere, Anytime on Any Device
What is Unified CollaborationToday: people come to the workTomorrow: the work comes to the
people
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Today: Silos of Collaboration Tools
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Traditional Perspective:
• Each mode is purposeful alone• Integration confers no benefit Unified Perspective
• Click to communicate• Presence aware• Each mode integrates• Intensity of use demands integration• Get to who you need, when you need
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The Converged Collaboration Path
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Network-Driven Communications
Software-Driven Communication
s
1837 1876 1984 2007
Cyberinfrastructure : What?
Distributed knowledge communities that collaborate and communicate across disciplines, distances and culture
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Collaboration and Messaging
Electronic tools that support individual and group real time and asynchronous Communication Collaboration Digital capture Digital distribution
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Across Disciplines, Distance, Time, & Institutions
Vanderbilt University 200922,192 employees
32,820 Telephones Many academic, professional, medical
disciplines333 acres, 18.2 million sq. ft.
238 buildings on Campus 100 Oaks VMG Clinics Various diagnostics, lab work, and
imaging Geographic dispersion
The Next Generation Network Advanced Technologies
Streaming, real time video and audio Unified collaboration, voice, data, sharing,
presence Fast access to large data stores Converged data and voice
Zero downtime tolerance Enables business agility Software as a Service (aka in the Cloud) Disaster Recovery and Business Continuity Security and Compliance Industry and Market Standards
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Short list benefits
Accelerate processes and improve response
Extemporaneous, real time collaboration
Enhanced collaboration among physically dispersed work forces
Improved collaboration through presence and status awareness
Increased availability and responsiveness
Ease of passing messages to colleagues (voice, cell, fax, text, or email)
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Collaboration requires
Access to others for Decisions Data Analysis Co-creation
Calendaring Document
Sharing Media Access
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Presence and Awareness
Presence helps you determine, in advance, how another colleague can most easily and expeditiously be contacted.
Availability helps you indicate how a colleague can contact you, including what sorts of incoming contacts you prefer.
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Today’s Silo’d World
Fragmented in-boxesDelayed collaborationDifferent systemsMultiple log-insSilos of collaborationLimited spontaneitySingle modeUnknown availabilityUnknown Presence
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Tomorrow’s Integrated World
One in-boxReal-time collaborationSingle log-in Integrated collaborationExtemporaneous SpontaneityMulti-modal
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Integrated Collaboration Nexus
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• E-Mail• Voice Calls• Voice messages• Fax messages• Calendar• Instant Messages• Presence Control• App sharing• Directory
Integration
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Find, Communicate, Collaborate
Click to Communicate Presence and availability Preferred mode of discourse Integrated calendar Real-time, synchronous web, video,
voice, text, IM in addition to traditional electronic messaging
Removes collaboration latency
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Pressures
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Any mediaAny Device
ReliabilityAvailability
ServiceabilitySecurity
IT is
Free!
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The Generations Defined
Traditionalists (62-83) “the Silent Generation, veterans” Born: between about 1925 and 1946 Cultural influences: Great Depression, World War II, Korean War, postwar boom era, GI Bill Workplace values: loyalty, recognition, hierarchy, resistance to change
Baby Boomers (44-61) “ Sandwich Generation (many take care of children and aging parents)” Born: between about 1946 and 1964 Cultural influences: popularization of television, assassination of President John F. Kennedy,
Beatles, first moon walk, Vietnam War, antiwar protests, sexual revolution Workplace values: dedication, face time, team spirit
Generation X (27 - 43) aka: “Slacker Generation, the Me Generation” Born: between about 1964 and 1982 Cultural influences: fall of the Soviet Union, women's-liberation movement, MTV, grunge, rise of
home video games and personal computers, birth of the Internet, dot-com boom and bust Workplace values: work-life balance, autonomy, flexibility, informality
Generation Y (18-26) aka: “Millennials” Born: between about 1982 and the late 1990s Cultural influences: Internet era, September 11 terrorist attacks, cellphones, Columbine High
School massacre, Facebook Workplace values: feedback, recognition, fulfillment, advanced technology, fun
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VU: Intensity of Use by Cohort
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18-26 27-43 44-61 62-830
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4
6
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10
12
0
2,000
4,000
6,000
8,000
10,000
12,000
2,492
10,499
8,825
1,103
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8
6
2
Total at VUIntensity
Axis Title
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Communication at VU 2009 One voice network Three primary cellular providers Minor RF presence Two major data networks Many electronic messaging systems
Mail System: VU Mail System: VUMC Mail System: Owen, Engineering, Other Mobile Messaging & Blackberry Server(s) Fax Machines
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Silos cover the Landscape: 2009
Duplicate, Disintegrated Capabilities Voice Data Departmental Computing Unnecessary expense Variation: provisioning, maintenance, quality, availability, &
support
Communication Silos Modes and presence disconnected from one another Phone tag, overflowing inboxes and voice mail accounts Communications Fatigue
▪ Multiple passwords ▪ Multiple mailboxes: e-mails, voice mails, IM, and faxes▪ Multiple providers of web, conference, whiteboard, and sharing▪ Minimal extemporaneous collaboration
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Costs of Doing Nothing
Consumers drive enterprise strategy entrench on brand preferences deepen silos Use private communications for official business Risk of disclosure / Loss of custody Communication channels unaware of each other Undocumented, unknown communications
Multiple networks and systems Duplicate expense Increase support complexity Increase provisioning and de-provisioning overhead Employ varied levels of skill, ability, and investment Multiple directories create partial or stagnant information
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The Collaborative Desktop
Roles Based Basic Intermediate Full Unified
Transparent Expense