2012 unified communications and collaboration...
TRANSCRIPT
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012
Key Trends and Future Effects
2012 Unified Communications and Collaboration Study
Unified Communications and Collaboration
Conducted across the IDG Enterprise brands: CIO, Computerworld, CSO, InfoWorld, ITworld & Network World
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
Purpose and Methodology
1
Survey Sample
Field Work Feb. 14, 2012 –
Mar. 6, 2012
Total Respondents 1,105
Margin of Error +/- 2.9%
Audience Base CIO, Computerworld, CSO,
Network World, InfoWorld
and ITworld sites and email
Survey Method
Survey Goal
To gain a better understanding of current and
future Unified Communications and Collaboration
(UC&C) investments.
Collection Online Questionnaire
Number of
Questions
22 (incl. demographics)
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
2
A broad umbrella of technologies that are all accessible through
common user interfaces on desktop and mobile devices using
voice or tactile controls. Technologies may include:
• Advanced telephony calling and management
• Unified messaging (UM) (email, fax, and voice messaging
combined)
• Web conferencing, audio conferencing, and
videoconferencing
• Instant messaging (IM)
• Pervasive presence management and awareness
• Mobility, collaboration, business voice over IP (VoIP)
services, communications-enabled business processes
(CEBPs), and contact center
Unified Communications & Collaboration (UC&C) Solutions Definition
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
3
Enterprise Org. Early Adopters of UC&C
Q. Is your organization currently using or planning to implement or upgrade unified communications and collaboration (UC&C) solutions?
29%
35% 36%
26%
Planning to implement or upgradewithin 1 year
Planning to implement or upgrade in1-3 years
<1000 1000+
44%
59%
Currently using
<1000 1000+
Of those deploying, enterprise
organizations are more likely than SMBs to be currently using or
planning to implement/upgrade UC&C
solutions within the next year.
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
4
Consumerization Strongest Accelerator
Q. Has the influx of consumer devices such as smartphones and tablets accelerated plans for unified communications and collaboration (UC&C
solutions and services investments at your organization?
<1000
Industries most likely to view
consumer devices as driving
faster adoption of UC&C:
High tech 74%
Financial services 73%
Health care 72%
Yes 62%
Yes 74%
1000+
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
5
7%
7%
16%
17%
19%
28%
30%
39%
42%
61%
Reduction in carbon footprint
Improved employee morale
More innovation
Better-informed decision-making
Faster decision-making
Reduced travel costs
Improved external customer service
Faster response time/delivery of information
Increased flexibility for employees
Increased productivity
Q. Which of the following are the primary drivers for unified communications and collaboration (UC&C) investments at your organization?
(Please select up to three).
Productivity Seen As Primary Benefit
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
Q. Which of the following are the greatest challenges when it comes to implementing unified communications and collaboration solutions?
Cost Poses Greatest Challenge
None of the above/Other – 7%
18%
20%
21%
22%
24%
27%
31%
33%
47%
54%
Ensuring access to data within the UC&C environment
Application performance problems
Integration with consumer devices
Commitment/buy-in from stakeholders
Extending UC&C solutions to mobile workers
Network bandwidth limitations
Security/privacy
Lack of experience/skill sets
Integration with existing infrastructure
Cost/funding
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
7
Investments Imminent: Next 12 Months
Q. In which of the following areas is your organization planning to invest within the next 12 months to support unified communications and
collaboration (UC&C) initiatives?
5%
8%
26%
34%
35%
37%
47%
51%
3%
3%
24%
40%
47%
56%
56%
60%
Not Sure
None of the Above
CRM and contact center applications
UC&C Services (e.g. consulting/integration/maintenance)
Enterprise Mobility
Videoconferencing Equipment
Collaborative Applications (e.g. email instantcommunication applications, enterprise social software)
Enterprise IP Telephony (e.g. IP PBX IP telephone VoIP)
1,000+ <1,000
90% of total respondents have
UC&C-related investments
planned within the next 12 months
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
8
Outsourcing Takes a Back Seat to Private Models
Q. Which of the following best describes your organization’s primary unified communications and collaboration (UC&C) model? [If managed,
hosted or hybrid or hosted] Have or do you anticipate hosted (cloud-based) unified communications and collaboration (UC&C) solutions will
potentially free up IT staff to focus their expertise on other IT projects within your organization?
Private, On-Premise
Hybrid
Hosted
Managed
Not sure
None
51%
22%
9%
8%
4%
5%
58%
expect these
models to free up
IT staff.
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
9
…But Moving In the Opposite Direction?
59%
8% 8%
20%
52%
10% 11%
21%
40%
5% 9%
27%
Private On-Premise Managed Hosted Hybrid
Currently Using Planning <12 Mos Planning 1-3 Yrs
Q. Which of the following best describes your organization’s primary unified communications and collaboration (UC&C) model?
Companies with longer
planning horizons are
more likely to favor
hybrid models.
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
10
Security, Ease of Use Top Vendor Requirements
Q. Please rate the following factors when evaluating unified communications & collaboration (UC&C) vendors for your organization.
9%
11%
13%
14%
16%
18%
19%
20%
21%
26%
31%
32%
33%
39%
47%
30%
36%
42%
43%
35%
48%
43%
46%
53%
53%
48%
46%
46%
48%
35%
34%
37%
35%
35%
34%
27%
29%
26%
21%
16%
17%
16%
19%
10%
13%
24%
12%
7%
6%
10%
4%
6%
5%
2%
1%
2%
3%
1%
1%
2%
Experience in my organization's industry
Solution will not require specialized IT skills
Innovative solutions
Offers same quality of in-office experience to mobile workers
Avoiding vendor lock in
Easy to understand pricing model
Data availability within the UC&C environment
Experience in building and running UC&C solutions
Appropriate level of scalability
Ease of ongoing management and maintenance
Support and services
Integration into existing infrastructure
Low total cost of ownership
Ease of use
Ability to meet security requirements
Critical Very Important Somewhat Important Not Important
Source: IDG Enterprise Unified Communications and Collaboration Study, March 2012 • METHODOLOGY • DEMOGRAPHICS • RESULTS • CONCLUSION
11
To view the full results please contact Bob Melk, SVP, Group Publisher & CMO
of IDG Enterprise at [email protected].
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